
| Broadway Photo / A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, more Customer Reviews |
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Reviews 1 - 15 of 693
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4/1/08 2:45 PM
Terrible bait-and-switch company.
I ordered a Nikon 55-200mm lens... called to confirm. When I politely turned down all the accessories, I was told that I'd ordered the "foreign" version of the lens and if I wanted a US version (with English manuals, etc) I'd have to pay ~$40 more ...
I told them I didn't see 'foreign' anywhere on the web-page I used to buy the lens. The salesman ensured me it was there: so I made him wait while I checked. It was not there. I read most of the page to him and asked him to tell me where this information was: he said he didn't have access to the net but still insisted it was there!! Incredible...
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1/21/08 7:05 AM
I ordered a gps unit which was supposed to be new. The item I received appeared to be unused but upon trying to register the warranty I found someone had previously filled out the registration. I sent an email to Broadway requesting a replacement to no avail. I also received the hardsell and a lot of lies about needed accessories. STAY AWAY FROM THIS COMPANY!!!!! SCAM ARTISTS AT BEST!!!!
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1/19/08 8:25 PM
I had a very positive experience with Broadway. I ordered the wrong camera and they exchanged it without any problems. The sales person was very accommodating.
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1/17/08 5:16 PM
DON'T get suckered!!! The only "satisfied" reviews hereunder are posted at the request of the shopowner (except for the one that describes a terrible dissatifaction with "cuss" words, but that must have inadvertently clicked "satisfied" in his/her angst!
Just like One Way Photo, Camera Addict, Broadway Photo and a host of others, THEY LIE and MISREPRESENT EVERYTHING (hidden costs, misrepresented characteristics, ...).
HELP THIS SITE AND TRUTHFULNESS by taking the time to click on "NO"-t useful after all the single line comments that don't give any transaction detail. EXTERMINATE THEM ALL!!!
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1/16/08 10:21 AM
Preferred Photo is a TERRIBLE company, i tried ordering the olympus sp-550 uz and called in to make sure it was teh US model for 244 and was in stock, the rep said yes to both, so i go online and order...today i get an email to confirm and they confirm my order, i say yep...he tries to sell me accessories...during this time i ask to again make sure its the US model and not japanese model, he says yes...i say just the camera please...he then asked if iw anted to the US warranty, i say what? he says its an overseas camera and the menu will be in japanese...WHAT THE CRAP, I JUST ASKED THIS---how misleading, they are lucky they confirm the order or theyd be out of luck...piece of junk company
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| Reviewer: | simonz
(3) | | User
Rating: |  |
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1/16/08 9:06 AM
Don't bother. These guys will waste your time and stress you out unless you are willing to buy loads of cheap nasty accessories at5 times their value. I wasted a whole day with these guys...they took my order, then refused to give me a shipping time (after they realised I wasn't going to buy anything else).
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1/15/08 3:30 PM
These guys are scam artists and I had no idea that these resellers were linked until I came to writing this review. Some resellers linked with Broadway Photo had Sony HDR-SR8 camcorders for $749 - $1099, but when I called the resellers, they said that it was the China version and a U.S. version would costs $1500. These resellers were also very rude, transferred me back and forth to people when I called and played teenager phone games. These were I believe dummy resellers for Broadway Photo; part of their scam.
Anyway, I purchased my Sony camcorder over the phone with Broadway Photo in order to get a true understanding of what I was paying for. On January 9, 2008 I purchased a Sony HDR-SR8 from Broadway Photo for $1249, and they sold me on a Sony 6 hour battery for $169.99 because they said the original battery only records for 30 minutes or less. With the $54.76 for 3day shipping, the total amount was $1483.75
January 14, 2008 I received the merchandise and the Sony Camcorder box was crushed in one corner as if it's been dropped from a high place, but the shipping box looked fine with no damage on it. I would not buy a camcorder from any retail store if it was offered to me in this condition, but they sent it to me. The battery I received was a CTA brand (CTA DB-FH70) rated at 200 minutes, not the Sony 6 hour battery I ordered. This CTA battery sells for about $59 and after reading the camcorder manual, I found out that the original battery has 105 minutes of recording time, and not 30 minutes which they told me in order for them to make a battery sale which they took me for $169 on a $59 battery.
I called Broadway Photo today and it took an hour to get to a person, I was passed to 3 different people. They would not do anything for me but to say ship it back to them at my cost because they claim they have it on recording that I ordered that battery and they didn't say it was a Sony brand, which was a big lie. They made no comment on the damaged camcorder box condition. My email invoice only has an order # and no breakdown of cost for each item. Their scam is hidden that way.
I was scamed big time on the battery and received a crushed camcorder box which I only turned on the camcorder to see if it will power up and it did. I don't know if there will be any problems down the road with this camcorder but it was wrong for them to ship me this damaged box item. I took plenty of pictures of the damaged box and I will tell everyone I know to stay far away from Broadway Photo. They're a ripoff. This review was modified by its author, HDR Sony, on
1/17/08 3:22 PM.
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1/9/08 12:11 PM
I had no problem with the first camera that I ordered because I fell into their trap of ordering overpriced accessories. I tried ordering another camera for my daughter a month later and, when I told them that I only wanted the camera, they became hostile. Then they said the price I saw was for the Japanese model and it would cost $150 more for the US model! I tried placing orders with several other companies that, at the time, I didn't know they were all connected and I got the same runaround. Stay away from these people because they commit fraud every day. I wish I had known because I would have saved time and aggravation.
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| Reviewer: | DTyler
(1) | | User
Rating: |  |
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1/8/08 4:49 PM
DON'T WASTE YOUR TIME WITH THESE PEOPLE!! I ordered a TV on 11/30/07 and was told by email the TV was backordered. No other communication about the merchandise I ordered (for a Christmas present). After several failed attempts to get through to Customer Service, I got to Sales, only to be transferred back to Customer Service which was not even open during this particular time. Finally, after holding for over 20 minutes on December 28, I cancelled my order.
Try B & H Photo! They were on it and they wanted my business. Very smooth transaction from B & H Photo!!!!
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1/7/08 8:34 AM
I ordered a camcorder from these guys prior to xmas, on January 10th I finally got through to cust. service after 4 days of hangups, long hold times, and a message saying the answering service couldn't take a call. I got though by going back through sales and asking for a mgr. He advised me that my camera had been backordered the day I bought it. Why no one ever told me that is still a mystery, they said there should have been a email notification, but I didn't provide them with an email addy, I was told the camera might be in in 6-8 weeks and was told by the mgr to " so sue me". I blurted out and told him to cancel my order, hopefully they can fulfill that request. I would never recommend these guys to anyone!
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1/6/08 4:48 PM
Wish I went to reseller ratings first. To avoid non-US gear, placed order by phone for Canon SX100 and Panasonic TZ3 + battery, but not sure sales rep provided US product. Charged $10 per item for shipping (even though it would arrive in one box). Could not get rid of 7% insurance fee (additional $50). On Jan 6, tried to cancel order by phone and by email. Told I must cancel with Customer Service on weekday.
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| Reviewer: | sdrssc
(1) | | User
Rating: |  |
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1/4/08 4:51 PM
BEWARE of this operation! Cancelled a TV order after they added on $1000 for about $100 worth of extras to a $1500 TV. Even though cancelled, the TV was delivered anyway,"in error" and now they say they will not refund $400 of the $2500 billed to my credit card. To date there hasn't been ANY credit to my card whatsoever.
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