They said they have Pentax DA* 16-50mm lens in stock when I've emailed them to make sure before I order. After I place my order, three days later, they canceled my order saying that I've requested to cancel my order which I did not! When I called the customer service person said the do not have the item in stock! From the email conversation below, other person from their customer service confirm me that they've got the recent stock last week! Now I'll wait for my refund! Do not trust or buy from this store! This is base on my real life experience with Prestige Camera.  
==============================  
As per your request, this e-mail is confirming the cancellation of your order # 54029100.  
If your credit card has been charged and your order did not ship, your card will be refunded in full. Please allow 24 to 72 hours for the refund to be posted to your account.  
 
Thank you for choosing Prestige Camera. Should you need any further assistance, please e-mail us at support@prestigecamera.com.  
 
prestigecamera.com  
 
==================================  
From: Support@prestigecamera.com <Support@prestigecamera.com>  
Subject: RE: Query regarding Pentax DA* 16-50mm  
To: xxxx  
Date: Monday, March 1, 2010 1:38 PM  
 
I will make a note of it on your order.  
 
From: xxxx  
Sent: Monday, March 01, 2010 4:31 PM  
To: Support@prestigecamera.com  
Subject: RE: Query regarding Pentax DA* 16-50mm  
 
Thank you for your response. I've ordered the lens with your company. My order number is: 54029100. Could you please make sure the shipment has extra protection against damage during the shipping? It would be great if you can include the fragile symbol on top of the shipping box.  
 
Thanks,  
 
xxxx  
 
--- On Mon, 3/1/10, Support@prestigecamera.com <Support@prestigecamera.com> wrote:  
 
 
From: Support@prestigecamera.com <Support@prestigecamera.com>  
Subject: RE: Query regarding Pentax DA* 16-50mm  
To: "'NamThy'" <nam_thy@yahoo.com>  
Date: Monday, March 1, 2010, 7:23 AM  
 
All our items are the new stock. We got them in last week.  
 
 
From: xxxx  
Sent: Monday, March 01, 2010 10:13 AM  
To: Support@prestigecamera.com  
Subject: RE: Query regarding Pentax DA* 16-50mm  
 
Could you please confirm me whether this is new stock or not? I would not want to have SDM failure and focus issue that is very usual for this lens.  
 
Thanks,  
 
xxxx  
 
--- On Mon, 3/1/10, Support@prestigecamera.com <Support@prestigecamera.com> wrote:  
 
 
From: Support@prestigecamera.com <Support@prestigecamera.com>  
Subject: RE: Query regarding Pentax DA* 16-50mm  
To: xxxx  
Date: Monday, March 1, 2010, 5:50 AM  
 
It is currently in stock.  
 
The serial numbers are not scanned in our system until the item is shipped and given that I do not have access to the warehouse I am unable to get the first 4 digits of the serial number. I apologize for the inconvenience this has caused you.  
 
From: xxxx  
Sent: Saturday, February 27, 2010 12:04 PM  
To: info@prestigecamera.com  
Subject: Query regarding Pentax DA* 16-50mm  
 
Hi,  
 
Could you please help me to verify if the current Pentax DA* 16-50mm you have in stock or not? Also is it possible that you can give me the first 4 number of the lens serial number? I just want to check whether it is latest release or not before order.  
 
Thank you very much for your help,  
 
xxxx

The order was processed the within 24 hr of my purchase. This site has been my source for my camera needs. The deals on the price are incredible. As always, Broadwayphoto offers fast, reliable, and amazing deals on the web.

I was told from Pentax that you are a non-authorized dealer and that the camera you sold me was probably Gray market or reconditioned. Since my camera immediately had a problem and you didn't want to deal with it and told me to contact Pentax, I am not pleased with my first time dealing with Broadway Photo!  

This review was modified by its author, aj1, on 12/18/09 3:12 PM.

THEY ARE SHADY! I was sold a Nikon D80 that is a gray market (they call it an "import") after being told on the phone by a customer service rep (which no longer works there, big surprise!) that it was an American camera!!!!! This is illegal!!!! I am unable now to send my camera to Nikon USA to be fixed and after 7 months the camera is messing up!!!! They were unapologetic and basically said that it was my fault and I shouldn't have listened to their sales rep and I should have read the fine print!!!!! NEVER EVER BUY ANYTHING FROM THEM!!! YOU DON"T KNOW WHAT YOU WILL GET!!!!! And yes the camera is under their warranty so I can send it in (not to nikon USA!) but I still have to pay for labor. The point is I WAS MISLED and I feel that I was lied to, not that they wont fix it! I was told my d80 was not an import model and I just found out 10 months later that it IS an import model. Their sales rep lied to me! That is my problem with this company.

This review was modified by its author, ashleyh, on 12/10/09 10:23 AM.

I BUY DIGITAL gave me Great Service and Price, No games! This place is legit!, No bait and Switch, I Called many Other NYC Discount Camera Stores got all the BS and Attitude one could handle. These guys at IBUY DIGITAL were excellent! These guys are a breath of fresh air! Orderd on the 12/02/ recieved on the 12/08 even sent me a UPS tracking # . I would definitely recommend I BUY Digital. I am not being paid to write this review but when you buy a camera and you see a advertise price It should be the price that is being clearly advertised! There should not be all the games some of those discount camera stores pull. Before you buy a camera from one of those discount stores just look up the discount stores name and read about their service and complaints!

This review was modified by its author, bmcel60233, on 12/8/09 1:42 PM.

I bought a camera there. It was listed as USA model, but turned out to be imported model instead. I should have known that it was too good too be true (since the price was much cheaper than other site). But at least they give me 1 year limited warranty so it's not too bad.  
 
 
The other bad thing is the site at that moment was pretty bad. I had no way to track my order. I couldn't even find a place to sign up for an account. But it looks like they fixed most of those issues now.

Ok....IBUY Digital had this great price for the Nikon D90 that I bought. I looked up the reviews and I tell you, it was a little disconcerting....but you know what, they were absolutly great. Not sure who the unhappy folks were, but this was fine by me...and I am picky and easily pissed.  
 
It helps if you know exactly what you want because the sales guys are a degree pushy (as they probably should), but I got my camera in 3 days after they shipped......tracking info and all. It initially got held up by thanksgiving, but I did get my camera with all accompanying accesories. All in all, I will give IBUY Digital 4.1 stars out of 5. I added the .1 because I was pleasantly suprised as service was opposite a lot of the uncomfortable reviews. Thanks......

Was very pleased with the quality of service provided at IBuyDigital.com. Product itself is great, no complaints. All billing issues were resolved promptly. Shipment very fast.  
 
I would definitely shop there again and recommend to my friends.  

This was my first time ordering with iBuyDigital.com. I was very impressed and definitely will add them to my favorite list. They had a good selection of product at good prices. I received a communication email at each step of the process so I always knew what the status of my order was. My order was shipped promptly and arrived very quickly, and had no issues with the shipment. I will definitely order from them again and would recommend them.

Hi Guys,  
 
Just a quick note to say thanks again for your great service. My camera arrived in the UAE in perfect condition and now I look forward to hours of enjoyment. I will definitely recommend you to any friends looking to buy photography equipment and hope to deal with you again in the future.  
 
Thanks again !!

I purchased a digital camera from this company back in August and I was very dissatisfied with my experience, I wrote a previous review on this. Now I find out that they sold me a "non-US" model and they state they advertised it as this. However, I purchased this over the phone with a rep. who knew I lived in the US and never made a mention of it. The Non-US model is incompatible with US computers so it makes the movie portion unusable. I did not know what the problem was at first. I finally called panasonic this week and was told I was sold a non-US model which should not be sold in the US. At first they did not respond to my request and said there was nothing they could do. But after filing a complaint the issue was resolved as follows: they promised to refund me the price of the camera, I will not receive a refund for the $25 in handling and insurance and I am responsible for the cost of return shipping.

This review was modified by its author, dgrohball, on 11/4/09 12:57 PM.

I SPENDED ALMOST 1 HOUR ON THE PHONE BECAUSE MY ORDER WAS LOST IN THE COMPUTER SYSTEM (W3277646) AND THEN BUT MY MONEY WAS TOOK FROM MY ACCOUNT BAY PAYPAL.  
AFTER A WEEK MY ORDER WAS DELIVERED.  
THE CAMERA WAS AS I SPECT.

This is not the first time I buy from Broadway and each time I got a positive experience, especially this time I got an international trip on this Satrrday, but noticed last Friday that my camara was broken. Then I rushed in and found a good one (Panasonic ZS3) from Broadway with a good price. I was worried that I won't be able to receive it before leave. I made a order (with three day delivery) and called Broadway on Monday, talked about my concern. They shipped my order on Monday and I received it on Tuesday. This is really amazing and I am very happy about it. Really a marvelous service! By the way, Broadway usually offers a good price and I always go to their site to compare before buying.

I just wanted it to be noted that I spent time this morning on the phone with Ronald confirming and in the end modifying a camera order and he was AMAZING!!! In today’s world where customer service is usually a joke he was a wonderful breath of fresh air. So extremely nice and helpful! Ultimately because of his attitude and helpfulness I spent an additional $500 with your company. I have always been a Broadway Photo fan, ever since I bought the original Canon Rebel ages ago. And this experience just reaffirms why you guys are the only way to go! Thank you so much for daring to stand out and be different in a world that has quit investing in excellent service.  
 
 
 
Amy Lunceford  
 
amylu photography  
 
East Texas

I ordered an Olympus E-620 2 lens kit from Broadway Photo. The pricing was the best that I could find anywhere. The customer service more than satisfactory and their shipping was extremely fast. I ordered my camera on a Thursday and it was shipped the next day. The package contained everything I was supposed to receive and in excellent condition. My experience with this purchase was great and I would recommend this company for online purchases.