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Stores > Brilliance

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  • Brilliance

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3469 Boynton Beach Blvd
    • Contact: feedback@brilliance.com
    • Phone: 866-737-0754
    • Customer Support: 866-737-0754
    • Business Hours: n/a
    • Fax: 8664655173

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.12/10 9.12/10
    Chance of future purchase: Rating 9.20/10 9.20/10
    Shipping & packaging: Rating 9.27/10 9.27/10
    Customer service: Rating 9.46/10 9.46/10
    Return/Replacement policy: Rating 9.07/10 9.07/10

867 Customer Reviews

Rating 2/10
1/5
2016-06-27

Return Policy No questions asked. LOL

"I purchased a ring for my wife for our 35th anniversary, I purchased this ring in the beginning of January of 2016. I explained that my Anniversary was not until April 2016. They were very nice they explained the diamond quality the sizing process and the no questions asked for returns. Of course they asked for the money up front before they would process the order. I paid in full and the ring was ready by the end of January. I explained the I did not need it until the end of April and if they could send me a picture of the actual ring which they did and that they would lock it up in their safe until I asked for it to be shipped. I asked for it to be shipped towards the end of April. I received the ring in time for my anniversary. It came out beautiful. However my wife hated it. I had the ring for 4 days when I returned it. Now because it was ordered in January I had to fight to get a refund however it cost me a 25 % restocking fee of $637.50 See their email below
"After speaking with our CEO I can offer you the following two options:
Option 1: You can return your ring for a full refund minus a 25% restocking fee. You paid $2,550 for the ring and the credit due back to you would be $1,912.50.
Option 2: You can return your ring for a full refund minus a 35% restocking fee. With this option the restocking fee could be used towards any future purchase and has no expiration."
I went with option 1 and just threw away $637.50. to add insult to injury it took over a month to get the refund and they did not refund it to my credit card because they claim it was to old of a transaction and they send 3 different payments to my pay pal account on 3 separate days.My refund of $1,912.50 was finally received on 6/14/2016.
BE AWARE this was an expensive lesson for me I will never by an expensive gift on line again. Brilliance required my money up front however they had no problem taking their time making partial refunds to me. In short I had this ring for 4 days and it cost me $ 637.50 plus $50.00 for return shipping and insurance for nothing. I am out almost $700.00 and got nothing but aggravation for spending or should I say throwing that money away.Don't buy on line.
"



Rating 10/10
5/5
2016-06-15

great experience

"I love brilliance and my wedding band. It was so easy to purchase my husband's ring and for him to buy mine. Customer service is fast reliable and easy. I will buy more jewelry from them in the future. "

This review was modified by JencyWhitford on June 15 2016 05:40:02 PM

Rating 10/10
5/5
2016-06-14

Quick and Great at a Lower Cost

"I was able to get my ring right in time due to the expedited shipping and my fiancé loved it!"

This review was modified by Rmqs91 on June 14 2016 12:46:49 PM

Rating 10/10
5/5
2016-06-11

Love my new ring!!

"I contacted Brilliance.com about a custom ring order that would involve my original engagement ring stone, and they made the whole experience wonderful! They were fast at returning my emails and always letting me know what the next step would be in the ordering process. I emailed them a picture of what I wanted my ring to look like and was delighted when I opened the box and saw it completed. It fits well and is very comfortable. I love my new ring and will order from them again!"

This review was modified by MiamiMomma on June 11 2016 02:23:23 AM

Rating 10/10
5/5
2016-06-06

First class customer service and amazing products

"I needed a custom made engagement ring and I needed it in under 4 weeks. Brilliance had it to me in under 3. They made the perfect ring and allowed for the perfect proposal. Their prices are unbeatable as well as their quality. I can't thank brilliance enough. "


Rating 10/10
5/5
2016-05-31

Love Love Love my ring and setting!!

"I want to let you know upfront that I was very hesitant to purchase on line but was assured by Jennifer Chiarello (my Jewelry Expert) that I would receive nothing but quality form Brilliance....and I did.
Jennifer provided me with many selections of diamonds to view. When I found the diamond I wanted the process was very easy. My ring is everything she said it would be. Jennifer was truly amazing providing her expertise in assisting me with my purchase.
I was extremely impressed with the entire process, the customer education, the diamond selection, and selecting a setting for my ring was very easy. Jennifer and the entire team were always patient and enthusiastic.
If anybody needs a custom ring or jewelry item, I would recommend Brilliance.com for their quality and amazing level of care.
Thank you again for all your help and patience with me.
P.S. I will order from Brilliance again.
L. Richmond, Louisville, KY.
"

This review was modified by Lovetta55 on May 31 2016 06:58:46 AM

Rating 10/10
5/5
2016-05-27

Upgrade of wife's engagement ring

"I was helped by Chris Strader to upgrade my wife's engagement ring from a .70 I color SI1 Clarity Excellent cut round diamond with medium blue florescence, to a 1.01 I Color SI1 clarity super ideal with no florescence. Chris was forthright about the process with me in order to set me at ease with the idea of shipping my wife's engagement ring off in the mail, he was very patient and helpful with finding the diamond that fit both the quality and price I required. The process as quoted was to take 10 business days to complete once the ring made it to their facility, it arrived on a Friday, I received notification through order tracking on the website the following Monday that the stone I ordered had also arrived, I called on Wednesday evening for a "ship date", Thursday I received a shipment notification and the ring was back to me 5 business days from when Brilliance received our ring. Upon receipt I have to say I was nervous to see where all the money I spent went, immediately upon seeing the diamond I felt as though it was money well spent. The diamonds quality appears to be on par with the advertised quality of the GIA report. I do plan on having a jeweler take a look at the ring to validate the whole thing but my feeling is that things are what they seem, a good value for a good stone and even a fair price for the trade."

This review was modified by ToddL70 on May 27 2016 03:42:35 PM

Rating 10/10
5/5
2016-05-20

OUTSTANDING SERVICE AND PRODUCT; LOOK NO FURTHER

"I worked with John Rios in custom designing an engagement ring for my Fiance. John was very helpful from Day 1 with choosing the diamond and throughout the band customization process. John was very patient with me throughout this process and only proceeded to make the final ring when I gave the okay and it was to my liking. The final product shipped very quickly and I was very happy with it. Not only did it make my Fiance cry, but she continues to get compliments from her friends, customers, and patients. Thank you Brilliance, I look forward to dealing with you again in the near future. "

This review was modified by Jason.Ngo on May 20 2016 03:54:18 PM

Rating 10/10
5/5
2016-05-18

Absolutely amazing experience

"I was searching through websites to get an idea of the stone I wanted. I didn't know what color, clarity, cut, carat size, or anything to do with diamonds really. I had an idea of the setting I wanted to use from another website but had no idea how big of a diamond I needed, so as I searched I came across brilliance.com. Their website is amazing, there is so much information. They actually teach you to find the diamond you want. Not only that but I was soon introduced to my savoir, Chris Strader. This man is great!! He worked with me every step of the way. He told me they could actually make any setting from any site and could probably do it cheaper. He was spot on! They made the exact setting I wanted for $800 less, and it came out beautiful. I was a pain in the **** because I'm very picky in what I want but he was so helpful sent me diamond after diamond to help me find the perfect one and he did. The ring is flawless, unbelievable, when it came it was in a very discrete box so my fiancé wouldn't have a clue. I opened it and my jaw dropped this ring is so perfect! People stop her to take a look. I really can't stress how great of a job Chris did, he is unbelievable, he really takes his job to another level. This company is so lucky to have a guy that would put so much effort into his job and helping his clients. I was a skeptic like anyone else but I can tell you my ring appraised for $10,000 more than I spent. It's unbelievable. Ask for Chris Strader, he is amazing and will devote the time you need and the help to make or find your perfect ring. If he can put up with me anyone else will be a breeze, and he deserves a MASSIVE RAISE !!!! thanks again Chris for all of the help, I owe you, you made my future wife the happiest woman in the world. Thanks again!!

Anthony Scavera
"

This review was modified by Scavera1102 on May 18 2016 01:03:27 PM

Rating 10/10
5/5
2016-05-12

Would Recommend to Anyone

"My experience with Brilliance was definitely beyond my expectations. I purchased an engagement ring thru their online system, and worked with Chris via call and email conversations to get the design to meet my expectations. The combination of diamond options/prices (great value based on my research) and willingness to customize the design of the ring made Brilliance hard to beat. I received my order in about 3 weeks after placing my order in packaging that seemed sufficient (I was also notified of the ring being complete and that it would be overnight shipped the next day). Overall, I was very pleased with the experience and quality of the ring. Would recommend."

This review was modified by TravisMatthew on May 12 2016 05:39:56 PM

Rating 10/10
5/5
2016-05-11

Great value, great service, and glad I chose Brilliance

"After shopping around and considering alternatives, I was nervous of doing an online transaction of this magnitude. Cost, design, accuracy, quality, value, timing...everything fell into place and Jennifer assisted me the whole way. I will definitely use Brilliance in the future!"


Rating 10/10
5/5
2016-05-09

Excellent Service and product

"I bought my fiancee's engagement ring from Brilliance and it ended up being even better than I thought. Everything from the quality of the diamond, packaging, service, delivery, etc all exceeded my expectations. I will soon be buying the matching wedding band! Thanks so much Anthony Cappola of the Brilliance team!"

This review was modified by AdamM1 on May 09 2016 03:10:55 PM

Rating 10/10
5/5
2016-04-26

Engagement ring

"Brilliance.com offers excellent quality jewelry at superb pricing. As a first time shopper of jewelry online, I was skeptical at first, but Chris Strader gave me helpful information and reassured me that I would get a quality product with significant savings. I came out of this engagement ring shopping experience with more than a ring, I gained valuable knowledge of jewelry and diamonds and now have a go to sales person. Two thumbs up!"


Rating 10/10
5/5
2016-04-26

Excellent customer service

"John Rios did a great job. He surpassed my expectations and did the little extras to make me Happy. I was kept informed through out the process which reduced the stress and concerns about doing a cash transaction on line.
The stone is beautiful and the setting is breathtaking. They made me look good on my wedding day. My wife is happy with ring.
John went the extra step and got us the matching wedding band at an excellent price. I would recommend them to everyone. I will use them again in the future.
"

This review was modified by Java_Joe_S on April 26 2016 11:38:11 AM

Rating 10/10
5/5
2016-04-26

Fantastic customer service

"The customer service I recieved from the Brilliance staff was excellent. They went out of there way to accommodate me. I will do buisness with them in the future and would recommend them to anyone seeking to purchase high quality jewelry at fantastic prices."

This review was modified by MajicMike on April 26 2016 07:18:12 AM

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