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Ratings Rating
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Full Rating Profile
  • Rating 9.91/10 534 reviews

    9.91 / 100
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    Brilliance is a merchant member
    Brilliance participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Brilliance contact information

    • Address: 3469 Boynton Beach Blvd
    • Contact: feedback@brilliance.com
    • Phone: 866-737-0754
    • Customer Support: 866-737-0754
    • Business Hours: n/a
    • Fax: 8664655173

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 9.16/10 9.16/10
    Chance of future purchase: Rating 9.48/10 9.48/10
    Shipping & packaging: Rating 9.62/10 9.62/10
    Customer service: Rating 9.78/10 9.78/10
    Return/Replacement policy: Rating 9.46/10 9.46/10

All 534 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was hesitant at first making a large purchase online. After reading reviews online of Briliance and talking to a customer service rep, I immediately felt comfortable. The rep didn't pressure me into anything. In fact, I was set on buying a diamond and he talked me out of it, saying that I would be happier with a higher quality one with a smaller size for the same price. The rep would have lengthly conversations with me and keep me in the loop on all aspects of the buying experience. At the end of the day, I had the perfect diamond delivered to me at a great price. I highly recommend Brilliance."




Rating 10/10
5/5
modified review posted

"Brilliance is brilliant! I had a custom platinum engagement ring made and it turned out beautiful. I had a diamond that I purchased from another retailer and sent it to Brilliance to mount after the setting was completed. The whole process took about four weeks due to my three or four revisions. My fiance is in love with the ring and an independent appraiser stated that Brilliance did a very good job.

I worked with Simon Katz who was very responsive. He was very helpful and answered many of my questions via email and telephone. I found Brilliance to be a good company to work with that you can trust.
"


Rating 10/10
5/5
modified review posted

"A company which suits its Name.
Brilliant company with Brilliant ideas about brilliant industry executed in brilliant way with brilliant staff.

Always check on this site before you even think of buying stones.
"


Rating 10/10
5/5
modified review posted

"As most people are, I was slightly skeptical about buying a diamond online, but working with Brilliance was fast, easy and saved us a ton of money. I helped my boyfriend out a lot with the ring since I knew the style I wanted and also wanted to get a good deal on the ring (and let's face it, get the ring as big as would fit in our budget). When we finally started looking at actual diamonds after doing the obligatory diamond research, Brilliance was extremely responsive and helpful. I showed them a diamond from their site and a diamond from another site I found. They were very honest and said the other diamond was better. However, by the time I tried to contact the other site, they had not responded to my inquiry but instead raise the price! Needless to say, we went with Brilliance. They responded sometimes withing minutes of us sending an email. They sent other stone suggestions within our budget and sent off for real pictures when possible. All in all, we spent a couple of days communicating with them and then bought the diamond. We couldn't be more happy with the purchase. It looks fantastic and we would have easily spent double the price for the same size at a retail store. They even followed up after the diamond arrived to make sure we were happy. I'd recommend this to anyone and actually sent the details to one of my co-workers who's looking to upgrade his wife's ring."


Rating 10/10
5/5
modified review posted

"Brilliance.com did a great job in helping me find the perfect ring for my fiancee. Mark was especially great. He was extremely patient and sent me many pictures until I was able to find exactly what I was looking for. I was able to choose from an extremely wide array of options and know I got the best price possible. I did a lot of research and just couldn't find anyone else that compared. After I completed the purchase the ring arrived within a few days exactly as described. Couldn't have asked for a better buying experience. "


Rating 10/10
5/5
modified review posted

"The folks at Brilliance were recommended to me by a friend and they did not disappoint! Anthony was helpful throughout the process, listening to my inputs and then putting together an engagement ring and wedding band that was exactly what I was looking for. And it was about $1000-1500 less I had found at comparable jewelry stores in the area. The company was great about updating me on the status of the ring and when it was being shipped. My fiance was so thrilled with the ring and I couldn't be happier. if you're looking for a beautiful ring and want good value at the same time, this is the place to go. "


Rating 10/10
5/5
modified review posted

"On the search to get a new engagement ring and skip the store front added $$$ I came across this precious gem and couldn't be happier with the service and bargain for my husband's buck (Haha) Bought my ring a size 7 which I know is my ring size and my ring was big. so I kinda recommend that you have them ship you a free ring sizer before purchases your ring. One of the reps told em rings can be like shoes sometimes....not always the same size in each type/brand. I returned my ring for resizing and got a sparkling clean ring back. And my husband is returning to purchase the wedding band to match my engagement ring :) All smiles. "


Rating 10/10
5/5
modified review posted

"I am so happy that I found Brilliance.com while doing a web search for loose diamonds. I had been searching for an emerald cut diamond with a specific carat weight (sentimental reasons) for many months. Brilliance.com has a great site where you can type in your own specifications to find the exact diamond you are looking for. After several months of searching I realized that the exact same stone (identical GIA reports) can be found on several different diamonds for sale websites. In every single comparison I did Brilliance.com was the cheapest...always...generally between $200.00 and $500.00. When I placed my order I was sent an email back immediately informing me that they would contact me with the availability of the stone. This happened the next day and the diamond was shipped immediately. I recommend every aspect of Brilliance.com from website to ordering to shipping and to follow-up for customer satisfaction."


Rating 10/10
5/5
modified review posted

"I got a custom set of diamond earrings for Christmas from Brilliance.com. While similar (almost identical) designs were available at their competitors, Briliance.com offered the best prices and the widest range of options in terms of diamond size and quality. I went to the local department stores and brand name jewelers, but could not find anything near the deal I was getting at this website. Additionally, while they could've told be to go top of the line (I was willing to overpay), the experts were frank enough to tell me that earrings do not need top notch quality diamonds to sparkle. In the end, I got a great deal, a great product, and a greatly satisfied recipients."


Rating 10/10
5/5
modified review posted

"Great selection and customer service!

The experience I had with Brilliance was fantastic. I didn't know much about buying engagement rings before I found the website, but after looking at their buying guides and talking with the customer service agents online, I ended up with a fantastic ring at a great price. There was once small issue in the ordering process, but they quickly resolved the problem with little inconvenience to me. I will no doubt use brilliance to order the wedding bands.
"


Rating 10/10
5/5
modified review posted

"Brilliance really came thru for me. I decided to up grade my wife's wedding ring after 33 years. I did a lot of online study about the 4C's of diamond quality. There was sure a lot to learn. I checked around at a lot of jewelry stores and found there prices were so inflated over just average quality diamonds. I came across Brilliance.com on the internet , and having done my homework found that Brilliance has top quality diamonds for the price a jewelry store would sell a very just average diamond for. Brilliance also had lower prices than all of the other wholesalers on the internet. Well to make a long story short, when I received the diamond I just couldn't believe how beautiful it was. I was also very impressed on how the diamond was shipped. All the proper paperwork and everything. Nothing but first class from shipping to the sales people. Thanks Brilliance for a pleasurable experience.

D.McKinney
"


Rating 10/10
5/5
modified review posted

"I purchased a custom engagement ring just before Christmas. The planning stages took place over the course of several months prior to that and it went great. Although I went through three different agents from the start of the process until completion, my experience was seamless. I had plenty of questions along the way and they were always answered promptly and with patience. Also, when the ring was completed and ready for shipping, I was in the midst of traveling over the holidays. The staff at Brilliance worked closely with me to figure out where I was going to be and the best place to send it so I could get it in time. Everything went off without a hitch. I would recommend this company to anybody shopping for something different or more affordable than conventional designer rings. My fiancee adores it and gets compliments on it daily. We will definitely use Brilliance in the future. I could not have had a more positive experience."


Rating 10/10
5/5
modified review posted

"Before I shopped at Brilliance, I knew very little about diamonds and engagement rings. I spent a long time on their site (as well as google search) researching all the various cuts, colors, certifications, etc. Even after all this research, I still had a lot of unanswered questions. Anthony was very knowledgeable and helpful, thus making it easy to find the right diamond and the right setting for my budget. The diamond was triple excellent and the final product was stunning. Most people that have seen my fiancees ring, believe it cost twice as much. This is the reason why I'm coming back again to Brilliance to get my Wedding rings from them as well, because their previous service was excellent!"


Rating 10/10
5/5
modified review posted

"I had little time when purchasing my fiance's ring. I spoke to several professionals at Brilliance who educated and informed me very well. In less than a few days, my ring was at my doorsteps. Brilliance helped me choose the perfect diamond for my budget while educating me on what to look for and what will stand out. I had the diamond appraised and it was double what I purchased it for. I was amazed and extremely satisfied in purchasing my ring from Brilliance. I recommend Brilliance to anyone in the market for a diamond."


Rating 10/10
5/5
modified review posted

"I needed a couple diamonds to complete a custom wedding ring designed by a dear friend. I could have made a fatal mistake but I went ahead and made an online search for a diamond outlet. Not surprised there were quite a few to narrow down. I did my due diligence and after reading many customer reviews I settled on Brilliance. From the moment of the phone call the hard part was done! The salesman that I spoke with took all the info on what I was looking for and in a few minutes I received an email with several options..including pictures. Made it absolutely easy for the purchase.
When the diamonds arrived I was again pleased and confident that I had made the right decision choosing Brilliance.com. Packaging was awesome. All the details were printed and enclosed.
"