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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3469 Boynton Beach Blvd
    • Contact: feedback@brilliance.com
    • Phone: 866-737-0754
    • Customer Support: 866-737-0754
    • Business Hours: n/a
    • Fax: 8664655173

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.05/10 9.05/10
    Chance of future purchase: Rating 9.63/10 9.63/10
    Shipping & packaging: Rating 9.37/10 9.37/10
    Customer service: Rating 9.80/10 9.80/10
    Return/Replacement policy: Rating 9.38/10 9.38/10

646 Customer Reviews

Rating 10/10
5/5
modified review posted

"From the selection process to the finished product, Anthony made this one of the best experiences I have had buying something online. I made a selection and thought I had bought what I thought was, the perfect stone. Anthony was knowledge and his insight helped me to see that I was looking at was the wrong stone and not even close to what I thought it was. After some work on his part he found the perfect stone and then had a custom ring made to set it in. When I received it I was blown away about how great it looked. They did an amazing job and I could not be more pleased. I will recommend using brilliance.com to all my friends when they go looking for the perfect diamond and ring."


Rating 10/10
5/5
modified review posted

"Absolutely amazing company with knock out service and price. "


Rating 10/10
5/5
modified review posted

"Brilliance delivered just as promised. Anthony Cappola is the Man!!!! thank you sir."


Rating 10/10
5/5
modified review posted

"I purchased my engagement ring, diamond eternity band, and diamond stud earrings at Brilliance. The quality and value is exceptional. The customer service is also excellent. I'm so happy I've found a trusted online diamond retailer with no sales tax!"


Rating 10/10
5/5
modified review posted

"I bought an engagement ring in May, 2014. I ordered a little late, and asked them to ship in time, otherwise, I won't have the ring for my proposal. The customer service did a good job. Every time I called them, they understood my need very well, and kept me up-to-date."


Rating 10/10
5/5
modified review posted

"After two years I am still impressed with the quality of the engagement ring I purchased from Brilliance. The entire process was easy and the value Brilliance offers is unbeatable. We are so satisfied with the engagement ring that we are now shopping for wedding bands from Brilliance. "


Rating 10/10
5/5
modified review posted

"Brilliance has a great selection of diamonds. Their staff is knowledgeable and helpful. Their prices are great. I would recomend anyone in the market to examine their inventory. They have a diamond for every budget."


Rating 10/10
5/5
modified review posted

"I've had really great experience with brilliance.com.
All interactions were clear and fast.
Definitely, I'll back to this shop!
"


Rating 10/10
5/5
modified review posted

"My experience with Brilliance was flawless. The website is easy to use and offers you the ability to customize your own rings and view them from multiple angles. Once I was ready the customer service agent that assisted my was friendly, knowledgeable and personal. The engagement ring came quickly and on-time. I have already started to look for wedding rings on their site and plan to buy one soon. I would recommend Brilliance to anyone interested in buying a high quality product at an amazing price. "


Rating 10/10
5/5
modified review posted

"GREAT EXPERIENCE
Having purchased diamonds at retail previously, I was extremely pleased with the online experience offered by Brilliance.com. From our first contact through selection, purchase and after sales follow-up, their customer service was exemplary. I as completely satisfied with my purchase, as was my fiancee. I would recommend Brilliance.com to anyone thinking about buying a diamond.
Alan Darrow
"


Rating 10/10
5/5
modified review posted

"Great Experience. Beautiful Ring, Good customer service, no up-sell."


Rating 10/10
5/5
modified review posted

"I was skeptical in the beginning because of making such a large purchase online. After talking with John Rios and a friend of mine who had recently purchased a stone from Brilliance, I went forward with my purchase. I couldn't be happier with the decision. I was able to get much more stone for my budget and would highly recommend using Brilliance to any of my friends."


Rating 10/10
5/5
modified review posted

"My fiance and I worked with Ilene to put together my ring. We live in Singapore and were slightly concerned about buying over the internet, but the review on this site, and Ilene herself put us at ease.

When the ring arrived it was absolutely perfect and huge! We went to get it valued and confirmed straight away as we were on the eve of the expiry of the 30 day return period. Everything matched up, and most exciting for us, the ring was valued at DOUBLE what we had paid for it.

We will now also buy our wedding bands from Brilliance.com.

Highly recommended
"


Rating 10/10
5/5
modified review posted

"I worked with Loni. I had some reservations about the stone I picked out. Loni talked over the technical details with me and also got me many photos of the actual diamond. This reassured me greatly! Also, they worked with me on getting the ring on time. This was awesome! I will definitely shop here again. The RING and STONE are gorgeous! "


Rating 10/10
5/5
modified review posted

"I was initially a skeptic when it came to purchasing such a large item online. I was told by a friend to try Brilliance out. He gave me Anthony C's contact information and I rolled the dice. First off let me say that dealing locally was something that people encourage, however all the BS that these jewelry sales people put you through, not to mention their lack of actual knowledge. Left it something to be desired with me. I wouldn't say I was picky but the internet really does a job in educating people. So Anthony was able to weed through my basket of requirements and provide options that allowed me to pick without hesitation. I decided upon a custom made ring based on some designs that I had saw in person and their 3D modeling was bang on. They had the ability to draft up and make all the changes that I wanted. Dealing with Anthony was a breathe of fresh air. The final product exceeded expectations not to mention the appraisal came in much higher then the purchase price. I look forward to working with Anthony on our wedding band selection.
Thank you!!!
"


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