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bridgeviewphoto.com/

Consumer Electronics

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--/100 (6-month rating)
Bridgeviewphoto.com (aka: Executive Camera/s) is not a merchant member
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All Customer Reviews (22)

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Rating 10/10 5/5
modified review posted Dec-05-2002

"Nikon 4500; all OK; lowest price, prompt delivery, product in excellent condition"

Rating 10/10 5/5
modified review posted Dec-11-2002

"Great price and service. Received product 2 day earlier than anticipated."

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Detroit, MI
Rating 10/10 5/5
modified review posted Jan-19-2003

"Ordered a Fuji Finepix S602Zoom Camera. After reading positive and negitive reviews, I took the chance. I had my order shipped to my credit card address and did nothing funny. Ordered over the website, recieved an automated e-mail the next day telling the order is in process. I recieved another e-mail on 1/15/03 with the Tracking Number and my credit card had been charged and processed. I recieved the camera on 1/17/03 via Fedex 2nd Day air. I paid the standard shipping of $25, and I am happy to have gotten the camera in 10 days. Note I recieved a US camera, the box was not "Sealed" but everything was in the box and no scratches on the camera.... I have found if you ship to your actual credit card address and understand that cheeper does not mean OVERNIGHT service, you can get a good deal. Be careful, print out every page to keep a record of what you bought and what you will get."

Rating 10/10 5/5
modified review posted Dec-16-2002

"I ordered a Sony camcorder from them because they offered a good price. I ordered on a Wednesday and paid for 3 day air I was told that it took 2 days to process and I should have by the next Tuesday. I received the order 2 days later on Friday. The sales person was very nice on the phone not rude at all. Overall I could not be happier, I would definitely do business with them again."

Rating 2/10 1/5
modified review posted Jan-24-2003

"BRIDEGEVIEW PHOTO NOT ONLY HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN, I EVEN WONDER IF THEY HAVE A CUSTOMER SERVICE DEAPRTMENT! I PLACED AND ORDER VIA INTERNET, BUT BEFORE PLACING ORDER CONFIRMED VIA TELEPHONE THAT THE ITEM WAS IN STOCK. THEY "GUARANTEED" THAT IT WAS. 3 DAYS PASSED AND I RECEIVED AN EMAIL CONFIRMATION THAT THE ITEM WOULD BE SHIPPED IN 1-3 BUSINESS DAYS. 15 DYAS PASSED AND NO CAMERA ARRIVED. I CALL "CUSTOMER SERVICE" AND ACTUALLY WAS ON HOLD FOR 11 MINUTES AND THEN TOLD THAT THE CAMERA WAS NOW OUT OF STOCK. I WAS TOLD THAT "PROBABLY" THERE WERE TOO MANY ORDERS PLACED SIMULTANEOUSLY AND THE ITEM BECAME OUT OF STOCK BY THE TIME MINE WAS PROCESSED, BUT THE CAMERA SHOULD ARRIVE ANY DAY. THEY ADMIT THAT ANY DAY COULD BE IN 3 WEEKS TIME.. . WHEN I ASKED TO SPEAK TO A SUPERVISOR I HELD FOR ANOTHER 27 MINUTES AND GOT A VOICE MAIL OF MS. MILLER. I HAVE SINCE LEFT 2 DETAILED MESSAGES FOR THE SUPERVISOR AND HAVE YET TO HEAR BACK FROM HER. IT HAS NOW BEEN 25 DAYS. I HAVE SINCE ORDERED THE CAMERA ND RECEIVED THE CAMERA FROM A DIFFERENT COMPANY AT A CHEAPER PRICE. I SURE DO HOPE THAT THE SUPERVISOR AT LEAST BOTHERED TO REALIZE THAT I WANTED TO CANCEL MY ORDER. THAT IS, INFACT, IF THERE REALLY IS A SUPERVISOR!!!"

Rating 2/10 1/5
modified review posted Mar-05-2003

"I order a camera only to find out that the website disappeared the next day or so. It looks like these people need to go to jail. It looks like I'm lucky so far as my credit card was not charged and now is cancelled. What a hassle, I really need the camera."

Rating 2/10 1/5
modified review posted Jan-14-2003

"Bridgeviewphoto.com has to be the single worst company I have ever come in contact with. Not only has my order taken 5 (now SIX!) weeks longer than originally stated not only on the web site, but on a follow up email to confirm my order as well, but after calling to complain about how long this has taken their response was to cancel my order!

I placed my order in Mid-December, and after 3 weeks of patience, I decided to write them an email to inquire the shipping date of my order, which then turned into 4 emails after they did not respond to any of them. Finally I called their number after being placed on hold for over 12 minutes, the lady came on and the first thing she says is "What is your problem?" ?!?!? I ask - I would like to know when my order will be shipped - she took my order number then said "Oh we've had some software problems in the shipping department, but we've upgraded your shipping to 2nd day" I said "Well that doesn't help at all because it's now 5 weeks late!" she says "Yah, do you want me to cancel your order?" (In a very threatening manner by the way) I said "NO, just tell me when I'll get it" she says "It will ship on Thursday" I say, "So I'll get it Next Monday putting this 6 and a half weeks late now? What happens if it doesn’t ship on Thursday?" she says "I don’t understand your question? Do you have a real question?".........

In summation: they didn't keep me informed at all during the process - even during my requests for information. And the customer support team just doesn't care! She doesn't care about me or my order or even my money – so I'm expecting this product to be damaged and defective (because of their restocking and refund charges) anyway. I should have just paid the extra $150 and gone to BestBuy or Circuit City.

BUYER BE VERY AFRAID OF THIS COMPANY. THEY ARE RUDE, INCOMPETENT AND VERY VERY SLOPPY.
"

Rating 2/10 1/5
modified review posted Mar-04-2003

"I purchased a Canon G2 from them on 03/01/03 only to find they went out of business less than 12 hours latter. Although the charge has not come through the authorized amount is being held against my account. Why advertise and sell products without any intention of shipping them? FRAUD!"

Rating 2/10 1/5
modified review posted Dec-18-2002

"Terrible vendor, if they had nothing in stock they shouldn't post it on their website. Then act all innocent like they have no responsibility and blaming it on their vendors. Come on, you're running a business, if you have none in stock be honest and forthcoming about it. And maybe you won't piss so many customer off!! ESPECIALLY during Christmas seasons. They made me loose $70 having to purchase somewhere else... IRRISPONSIBLE. I'd say DON'T trust these type of vendor who doesn't run a honest business. Sales are rude and discourteous and try NOTHING to mend the situation or even try to make up for it. NOTHING. WILL NEVER DO BUSINESS W/ THEM AGAIN AND I'D WARN ALL OF YOU!"

Rating 2/10 1/5
modified review posted Mar-17-2003

"I ordered a Fuji S602 on 2-24-03 They chared my card and then out of business. I'm working with my credit card issuer tring to get my money back, I also filed a report with the FBI internet fraud unit. I urge all who whave been scammed by them to do the same."

 
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