Apparel & Jewelry
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"They offered great prices and amazing products! Just love them! I am able to finish my wedding day look because they are so affordable!"
"The online ordering process was good. I have not received my dress as of today so I cannot give an accurate survey response for my overall experience with this company. As soon as I receive my dress, I will be better equipped to take the survey."
"These guys are the best. I ordered all my outfits and accessories for my sweetheart and I recently placed an order for my matron`s two outfits after she was impressed with the wedding dresses she saw for my sweetheart and they were all custom made. They fit perfectly and no adjustments had to be made. They were delivered faster than I expected and the communication was excellent. They kept updating me at every stage and even when items arrived in my country, they sent me notifications that it was at the post office. Now that`s what I call efficiency. The prices are very affordable. Keep it up Brideslee"
"I bought a bridesmaid's dress from this site & paid express shipping and received shipping confirmation that it would be here in 5-10 days. Three weeks later I still haven't received it or have any idea how long it will take to arrive if ever. I've emailed them many many times and they haven't responded at all.I'm extremely frustrated and disgusted that they won't respond to my many emails. I'm running out of time now before the wedding & obviously its a massive stress for the bride & I.The other bridesmaids received their dresses within 2 weeks without paying extra for express shipping and I did pay the extra & still don't have mine.They have no phone number to contact so there's nothing more I can do than continue emailing them. My choice would be to never buy anything from somewhere like this but it was obviously not my choice.Terrible terrible customer service and can't even comment on the quality as i haven't even seen it."
"can someone tell me how to track my order? i have used the order # on DHL and UPS and it always says that the item is not in the system. help!! i have sent 2 emails with no response."
"This is a horrible company - do not buy from them! I ordered a dress and received it with unfinished seams and it fit horribly. I emailed pictures sent countless emails and finally paid to mail the dress back to China with the promise of a full refund. They confirmed receiving the dress 4 months ago &amp;amp;amp; I have yet to see a single penny. STAY AWAY!!!!"
"I ordered a dress for my year 12 formal, I sent them my correct measurements (AUS 12). The dress arrived after 2 weeks. When I tried the dress on it was too small, I thought it was me so I started dieting, after weeks I gave up, it wouldn't fit. I offered the dress to a friend who was a size 10, she tried it on and still it still didn't fit, several other girls who were size 10 tried it on and it didn't fit. I measured the dress and the measurements were completely wrong, I sent the measurements bust: 95 waist: 83. The measurements they sent were bust: 78 waist: 71. They sent me a US6 size dress.I have emailed them more then once and have not yet received a reply."
"I paid for my dress and necklace on May 21, 2012 , after weeks of checking the tracking site for the delivery status I realised in July that the package was sent to Spain in error and not to the shipping address I provided, I informed Brideslee.com of this and the package was sent back to China....to date October 13, 2012 I have not received my items and the company is trying to force me to pay the absurd US $45 fee to reship the package. Why am I expected to cover the cost of their error...I just want my money back and I am ready to explore all and every legal option to do so. I will advise anyone to stay away from this company....I am totally disappointed by this experience. "
"the dress is very pretty! it was done well...thank you"
“Dear customer,we appreciate your positive review about us and we are very happy that you satisfied with our product .Have a nice day!Brideslee.comCustomer Service Team”
"I am very very disappointed in this company. My mother ordered a dress; (picked the size by "their" sizing guide which is incorrect) received it last Thursday and of course it doesn't fit. It won't even zip up the back. And the DEMANDS this company has been making to an 84 year old woman are unbelievable. We have followed everything they have asked for. Picture of the dress this way, pictures that way, but the email she/I received today tops it. they are ASKING for pictures of her actual breast? OMG... is this a porn site? She was wanting this dress for my son's wedding in November. It DOES NOT NOR WILL IT EVER FIT. They will not send the RMA as they call it so we can return it and get her money on her credit card returned. She can't afford to just throw money away. This was her very first and let me tell you, her last attempt at online shopping. I am so disappointed and frustrated for the poor service. I think we have been scammed and will never see the money back. DO NOT BUY FROM THIS SITE!!!!November 1, 2012So my story continues. After writing the above this company tried to convince me I didn't follow their instructions. My mom and I did; I was told they would send my mom her money back when they received the dress. I PAID way more for "courier" to China just so this company would get it faster. I have been tracking and yes, they have it; although I am told no they haven't received it and "oh, don't worry, when we get the dress we will refund". No they have not yet! Please do not fall for this company. My 84 year old mom still is out her money.December 20, 2012Yes, here I am again from this "scam of a company". Still NO $$$ for my mom. My son's wedding has come and gone and so has her $$. After my first review above I was asked to please take it off. Well guess what I will not and won't ever. They have chosen to NOT return my mom's money. Brideslee, please take off YOUR site how you "love" your customers and believe in Customer Service. My mom is the proof that you do not. AGAIN, people, do NOT, do NOT order from this company."
““Dear customer, Thanks for your review. We are sorry to hear about your experience and we appreciate that you took the time to review our service. Anyway, your feedback and satisfaction are very important to us. Please accept our sincere apologies on the whole matter.I just checked the quality checking record of your order and confirmed that we indeed made the dress as per the size provided US12/UK16/EU42.We have informed you so many times that we need some pictures of the dress received with a ruler to show us the exact measurements so that I can make a contradistinction with quality checking record .But I haven’t received the according pictures as yet. Since you mentioned that the bust size is too small, so to make all things easy, we told you that please send some pictures to show us the bust size .Please kindly notice that we do not intend to insult you .We do all that just want to make sure the problem can be resolved asap.But it need the cooperation. Also we have promised you that if the dress is proved to be made wrongly. You do have the right to return the dress for a refund .isn’t it? You can also check the email on 17th September.Whatever it is a big misunderstanding.We have sent you an email .So could you please check your email then give us a reply? :=)Thanks! Brideslee.comCustomer Service Team”””
"Wow! I am so impressed. I was pretty nervous after some of the reviews I read. But I am guessing people had unrealistic expectations. If you order a $200 dress don't expect it to be delivered and in the same fashion that someone who bought a $2000+ dress would get. My mom is a seamstress and I have to say I am so excited! The detail in the dress is amazing. It was wrinkled, but shipping was free. And it is no where as bad as I thought it would be. The dress looks like I bought a $2500 dress and even my fiance said he would pay that much for the dress if we saw it in a store. So if you are worried about making this decision from what you have read don't be worried. Just know that you are NOT paying $2000 + and if you remember that you will be ecstatic! Oh and I had my dress at my doorstep within 2 weeks."
“““Dear customer,we appreciate your positive review about us and we are very happy that you satisfied with our product .Have a nice day!Brideslee.comCustomer Service Team”””
"I have since received a full refund from the company."
““Dear customer, Thanks for your review. About the order mentioned in your review above, could you please tell me the order number then I can check it carefully for you? If it is true, we will offer you a full refund, so please do not worry about it. :=)One more thing, we were out of office during week-end .So we just got time to reply you .We sent you an email yesterday. Could you please help to give us a reply?Thanks! Brideslee.comCustomer Service Team”””
"5 star rating very satisfy with supplier would recommend them to every body have already to my friends"
““Dear customer, we appreciate your positive review about us and we are very happy that you satisfied with our product .Besides, thanks for your recommendation.:=)Have a nice day! Brideslee.comCustomer Service Team””
"I am truly disappointed with Brideslee.com. I received the dress that I have ordered via the website 2 weeks ago. To my disappointment the workmanship of the dress is very bad, and it doesn't fit my body even I have given them the correct size. I have sent a photo to them and ask if I can return or exchange for a new one. Till date, I have yet to receive email from them. If Brideslee is not planning to response to my email, I would love the share my this indecent shopping experience with the public. "
““Dear customer, Thanks for your review. We are sorry to hear that you are not satisfied with the quality and the size. We will investigate this problem deeply. Please don’t worry about it .Meanwhile, we have replied you via email. So could you please help to give us a reply? :=)Whatever I am making every effort to do what I can do to make you satisfied and offer you the best solution if possible.Thanks! Brideslee.comCustomer Service Team””
"I wanted to write you about my order.I was very disappointed. First of all, the dress was not Royal Blue but NavyBlue (which by the way is my least favorite color). It did not look at all like the chart.-The fit was terrible. I gave the correct measurements of my breast and theseamstress put the breast area way up to high. Also, when putting the dresson they squash my breast!-The straps were also too short.-And last but far from least the lining hung over the inside bottom of the hem.I have taken the dress to a professional seamstress so she can try to alter it.She has had to remove the rhinestone and tear parts of the dress apart to redo.I had spent a lot of money with your organization and will not refer anyone to bridesleeIn the future."
“Dear customer, Please accept our apologies for all the inconvenience caused, and we are sorry that you are disappointed with the dress. Unfortunately, we can’t give full refunds after the dress has been altered or used, but we can offer a partial refund or something else as compensation. Anyway, thanks for your review and we appreciate that you took the time to review our service.Besides, we have sent you email regarding the problem of your order, but we haven't received your reply as yet ,could you please help to reply us via email? :=)Thanks! Brideslee.comCustomer Service Team””
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