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RatingsRating
Store InformationStore Info
Full Rating Profile
  • BrickHouse Secu
    • Address: 980 Avenue of the Americas
    • Contact: support@brickhousesecurity.com
    • Phone: 800-654-7966
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.60/10 5.60/10
    Chance of future purchase: Rating 7.26/10 7.26/10
    Shipping & packaging: Rating 7.38/10 7.38/10
    Customer service: Rating 6.50/10 6.50/10
    Return/Replacement policy: Rating 4.00/10 4.00/10

What is this?

635 Customer Reviews

Rating 10/10
5/5
modified review posted

"I bought a device from Brickhouse Security a few months back. It works very well! I decided to purchase another piece of equipment from them. I'm pleased with the descriptions of their equipment they offer. It allows the buyer to make an informed decision on what to purchase. Very easy to order. Delivery is prompt!! I have referred several friends to Brickhouse Security, and I will likely purchase more of their equipment in the future. "


Rating 6/10
3/5
modified review posted

"To whom it may concern:
"I would like to return all of these items due to inferior quality for the price paid ($934.35) These are the cheapest made items I have ever seen. The instructions are poor and in broken english and some are indicative of a shelf life since 2008! I trusted your company to provide adequate security products. These are cheap chinese junk. If I do not hear back from you by end of business today, I will dispute the charge on my credit card. I am really disappointed". Customer service, however, went in the other direction. Katie called me within an hour, initiated an RMA and a UPS call tag. She was very understanding, which erased my anxiety for a smooth refund. Because of her, I will consider doing business with the co. in the future. Thanx again Katie!
"


Rating 10/10
5/5
modified review posted

"So far everything has been great!"


Rating 2/10
1/5
modified review posted

"As of today, this is my second replacement unit. I am having trouble getting the unit to work. I had it professionally installed and it only works sporadically. I called Best Buy to get them to look at it and got the run around about the installation.
I will definitely look at a different company and unit as customer support is not good for your product. Long hold times and no help with making either of the two units I have work!
I will have this replacement unit put in the truck and hopefully it will work.

Best Buy is EXTREMELY hard to work with !
"

+ Read user comments

Rating 10/10
5/5
modified review posted

"The ordering process was quick and easy to walk through. Placed my order that morning and it was shipped out that same day. "


Rating 10/10
5/5
modified review posted

"Salesman was excellent. He was extremely knowledgeable, helpful and personable.......5 Star!"


Rating 2/10
1/5
modified review posted

"Terrible. You need to have a P.H.D to figure out their GPS tracking software. Not user friendly at all. Canceling subscribtion and lost a lot of money. And I am very web savvy.

Asked three times to speak to a supervisor. Seems like they use foreign call center as well.

"


Rating 10/10
5/5
modified review posted

"i like the last camera i bought, the coat hook, it works nice, infact its the best one iv gotten so far. the shipping is super fast i get anything i order within a few days to a week. they are a little pricey on some things i can find the same items cheaper online, but i like using brickhouse, they do have a lot of sales and promotions. im happy with this company"


Rating 10/10
5/5
modified review posted

"This is a really cool device! "


Rating 8/10
4/5
modified review posted

"The product I purchased is effective and works to my expectation. I will remain a satisfied customer. "


Rating 10/10
5/5
modified review posted

"Web site is easy to use. what first drew me to the website was the design. I'm happy with the products and will continue to shop when i need something."


Rating 10/10
5/5
modified review posted

"I love the camera. It has wonderful resolution, and I absolutely love the night vision capabilities!!! I can't believe how bright, the night vision is, and you can't even tell it's working. Love it. I guess that's why I have bought two of them now."


Rating 10/10
5/5
modified review posted

"Good descriptions of products online, thorough explanations of features, nice balance of options without being overwhelming"


Rating 10/10
5/5
modified review posted

"Love the ease of the web site. Ordering is super quick and easy. I received my order in 2 days even though i used standard shipping. This was my 2nd order through BrickHouse Security and i will definitely be back."


Rating 10/10
5/5
modified review posted

"Brickhouse Security has great customer service and I have bought several products from Brickhouse and have never been disappointed. All have been quality products at a great price. I am very satisfied with Brickhouse Security services as well."


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