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169 reviews 
posted May-23-2012 
“Dear Scaltech,
Sorry about your poor experience with us. I manage the Call Center and do not like to see our customers let down, and will work with my team to improve our procedures in the future - in this capacity your honest feedback is invaluable.
We have issued a full credit for the item that was not delivered to you.
I apologize for this inconvenience.”
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posted May-18-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"The service from Ali and Valentina was incredible! The knowledge that Ali has on the products is brilliant. he walked me through the steps of setting up my device as well as finding other products suitable for my needs. ","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1552608#comment1552608","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"Elayne1104","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased a BrickHouse 239-BH-CLOCK iShot 2.0 and a Black Box Micro. Today, I had a conversation with a Tech Support person named, Chris. He was fantastic as I thought I had setup the Black Box Micro correctly and it turned out that I had done something wrong and it took Chris about 15 minutes to assist me in resetting the Black Box Micro> I now have tested the new setup and it is recording in an awesome manner. Thank you Chris...<br>Also, I see BrickHouse has something to do with ACFE and I will be attending the ACFE Conference in June so I hope Chris is there also.","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1550444#comment1550444","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"DanGrace","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This camera has been an excellent addition to my household. Have a pesky neighbor and it has helped me to catch footage that I would never imagine seeing. Thank you Brickhouse for providing unlimited overnight entertainment. ","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1548084#comment1548084","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"Cdesroches","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ali and Valentina were very knowledgeable with the products in the showroom. Their thoroughness in explaining how each product worked and what they offered really helped us make a decision with our purchase.","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1548006#comment1548006","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"dlila123","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"thanx so much for the great customer service that was provided for me by brick house security, i would all ways buy from them , there prices id so good, after compairing it to other places i will always buy there and by the way i paid for regular shipping and i received it over night WOW<br>greeat place to shop OH! and what a nice selection","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1546064#comment1546064","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"arigross","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased the Black Box Micro from BrickHouse and it was an excellent purchase. It was shipped to my door with a quickness and it worked like its suppose to. I was able to catch the culprit in action with out spending too much money on surveillance equipment. Excellent service and an excellent product. Thanks","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1541922#comment1541922","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"RRealiza","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I must say that I am pleased with my purchased of \u0022The Black Box Micro\u201d.<br><br>For the value, the functioning and imaging is good. I was also very impressed with the system of tech support that Brickhousesecurity provides their clients.<br><br>A couple times I had questions about the formatting and programming of my unit. I called BHS and was able to contact reps who each time helped me through my inquiries. Chris was one tech who spent many moments answering my questions - very patiently and succinctly. <br><br>Because of the camera itself and the quality of support I received, I can recommend both this product and this company.<br>","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1536632#comment1536632","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"j-day","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased DVR clock it was delivered very fast. I read online reviews on several sites and they were all over the place. However, buying from this company in the past relieved much of my apprehension. Their customer support is very friendly, knowledgeable an accessible. I haven\u2019t set up clock yet but I\u2019m confident that any problems will be addressed. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1536548#comment1536548","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"Cloud59","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Ibot software was easy to install & worked great. I was able to see what my kids were writing in their emails & facebook.","link":"http:\/\/www.resellerratings.com\/store\/BrickHouse_Security\/comment\/1536430#comment1536430","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BrickHouse_Security.jpg","store_name":"BrickHouse Security","username":"gscott01","rating":"4"}, "single");){kind=link}
"What a joke.I ordered two devices and one was faulty.Spoke with tech support for, who didn't have a clue, and was told I needed to return the device and it may take up to two weeks for a replacement. After complaining, Mr Sebro assured me over and over that a replacement would be shipped overnight. This turned out to be a lie and I still have yet to receive the product.
5-23-2012 Update: Brickhouse claims to have refunded the entire purchase price, they are lying. I have contacted the Better Business Bureau on this group because they are con artist."