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RatingsRating
Store InformationStore Info
Full Rating Profile
  • BrickHouse Secu
    • Address: 980 Avenue of the Americas
    • Contact: support@brickhousesecurity.com
    • Phone: 800-654-7966
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.16/10 6.16/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 7.24/10 7.24/10
    Customer service: Rating 6.46/10 6.46/10
    Return/Replacement policy: Rating 4.84/10 4.84/10

What is this?

676 Customer Reviews

Rating 10/10
5/5

"Awesome quality and I love my product! "


Rating 10/10
5/5

"I am completely satisfied with the products I have purchased through Brickhouse. I am confident that my Audi A6 can be located if it were ever to be stolen.
"


Rating 4/10
2/5

"I just got another tracker and here is my complaint. The salesman didn't bother to tell me that I was paying $99 for it. Then his comment in the conversation was it will come ready to go which isn't right because it has all the charging up and connecting stuff we have to go through again. This is the 3rd one I have bought and eventually have to buy another? This is going to be my last one so here's hoping that it works>>>>>>>>>>>>>>>>>>>>"

Rep reply posted Jun-23-2015

BrickHouseSecurity, BrickHouse Security rep has responded

“It was nice speaking with you earlier. As discussed we have refunded you in full for the replacement order of your device. As we recently acquired these devices from the company whom your original trackers were purchased from we are more than happy to honor free replacements at this time when needed, and you should not have been billed for this order. We sincerely apologize again for the error that was made that resulted in you being charged for the new tracker, but we thank you again for your patience and understanding in this matter.”


Rating 10/10
5/5

"Thanks for the excellent service. Will purchase again."


Rating 10/10
5/5

"We really like this little camera, does the job and the price is great. "


Rating 8/10
4/5

"The camera I ordered arrived promptly. I experienced some difficulty in set up, only because of my lack of expertise with electronics. A phone call to Brickhouse was all that was needed to get me up and running. I am very pleased with my Morza camera & online views."


Rating 10/10
5/5

"Product was as advertised and shipping was sooner than expected."


Rating 10/10
5/5

"The speed of delivery was really impressive!"


Rating 10/10
5/5

"The ordering and shipping process was very simple.
I was happy to see it delivered so fast.

I'm impressed how easy you have made this process.
thank you.
"


Rating 10/10
5/5

"Good selection of covert video gear. Prices are reasonable. Some of their gear is unique. Very prompt shipment."


Rating 10/10
5/5

"Someone was coming into my apartment without my knowledge or permission. I needed a way to find out who it was. The Camscura micro cam I bought worked perfectly. It is undetectable. It times great video over a long period of time. It is exactly what I needed."


Rating 10/10
5/5

"I was pleased with the product.
The shipping was fast.
"


Rating 10/10
5/5

"I love the ease to use the device and the quality of the picture"


Rating 6/10
3/5

"Good experience - one product got damaged early on, but that was probably because I dropped it - some of the instructions could be easier to understand - maybe paraphrasing would help."


Rating 2/10
1/5

"JUNK! Zone Shield DVR Mantel Clock. This is a horrible piece of equipment. Poorly made. Fails immediately after the warranty runs out and fried the mini sd card. Also, when calling for support, I got a person in the Philippines who had no Idea what he was talking about. Person #2 was better but with no satisfaction."

Rep reply posted Jun-09-2015

BrickHouseSecurity, BrickHouse Security rep has responded

“It was great speaking with you earlier. I'm very sorry again about the frustration you went through earlier, but I'm glad we were able to speak and come to a reasonable resolution to get a replacement for you. We will be investigating fully how your concern was handled by our support team to help make sure we are keeping the level of service which we expect from all of our agents.

Best regards,

Katie”


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