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"Do not waste your money on this!! I parked the car for 3 days and the website show that the car has been moving. I Look outside and the car is not. I call them and they said that because I parked between 2 min interval that they set up for me it will show that it is moving. So before I stop I have to look at my watch and see if I can park."
"This is another on of those your fault not our fault companies. I ordered a Trackport and it was not activated upon receipt. I called support three times before receiving a link to the tracking site. I could not track it from the site so called support again. Take it out, put it in, take the SIM card out, put it in, drive around, switch to another vehicle, drive around. They FINALLY decided to issue the RMA. I asked how fast they could ship the replacement and I was told when they received mine. They have my money for the unit, my money for a 6-month contract, I have a non-working unit and they dont trust me??? These people are total idiots and will not take any responsibility for screwing up."
"Brickhouse is a great site. The only issue I have is that their prices are a little more expensive than one can get sourcing from China, but at the end of the day they do provide added value. I don't know what the complaint before my post is on about that their support is bad. I've never experienced that before, and trust me, i'm no easy customer. Besides that, i've always received my orders within a reasonable time (considering i'm in South Africa and they're in the States) and any issues i've had (and yes there have been problems with products that are either due to damage in transit or manufacturer defects) they've been more than happy to fix the problem or replace the unit. I give them 5/5 in total, though 4/5 for pricing only."
"The real time gps isn't real time at all. When the gps is not in motion you can not locate the unit. At best you will know where the unit was 1 minute prior to stopping. In a city environment in 50 seconds you could travel a block or two! When the AD stated real time I thought this worked like an "On Star" system. This does not. It's false advertising. "
"This is the worse company to buy a product!!! Run…run…away from this garbage…I purchased a product …received the product…and it did not work… Calling customer service is a nightmare …you'll see…I was asked to send the product back …They received the product…but did not send a replacement back…I guess they were trying to fix the on that did not work..Calling customer service they give you a lot bull …saying the product was processed yesterday (Sunday a non working day) then they change tho Monday…On Monday late afternoon they created a shipping label …but the product was not delivered to UPSThey are trying to fix the garbage they sent me and ship it back to me…But, I will refuse delivery and they will have to refund my money..I put a stop payment in credit card…I'm still waiting for the product to arrive …This company is run by crooks…"
"Purchased the GPS HCT Pro Tracking unit for one of our company trucks to try out before purchasing more. The HCT Pro is clearly advertised as having a 12 hour battery backup. This is one of the reasons we paid the extra money for this particular unit. Customer support obviously not local to the US was clueless and provided no answers. After having it professionally installed and two days later the devise was still not tracking online. We called customer support and they requested we take it back to the installer to check it was installed correctly. We never took it back because it magically started tracking two hours later and showed the locations from two days ago. The problem was on there end and it was not linked to the account properly. Now we are trying to get the latest problem fixed that we are on Eastern time and the tracking is set to Central Time, all time being displayed on the screen and reports are one hour off."
"The product SEEMS sturdy and the clarity of the videos are great...UNTIL your device malfunctions and then *poof* you realize that customer service is non-existant and they DO NOT stand behind their products. The SD slot reader was loosely soldered and the micro card became stuck. Nothing in Jesus's name could pull that sucker out. What a waste of money."
""Whole-heartedly would NOT recommend this company. They will not stand behind their products. Despite the negative feedback I had heard, I took a chance on buying from them. In less than 6 months, my device failed. When I contacted their support team, their response was "We do not do repairs here on devices and do not have a service to suggest." and their suggestions was to contact their sales department to purchase a new one. It is sad that people and companies do not take pride in their products or work anymore. Will definitely not do business with this company again!""
"I purchased a security camera from Brickhouse Security, and you cannot tell its a camera. At first I was skeptical that it would not work or I would not be able to operate the camera. After charging the device as instructed, I was able to record and view the pictures. I plan on using this item daily. The price was reasonable, and I plan to shop for other items in the near future. Also, the staff was very helpful and they did not try to sell me an expensive camera vs something that was needed."
"The product I ordered was exact to all technical and usage specifications. Getting to the purchasing point: IT WORKS!!!It did work. I caught the individual I was DVR-ing, used the suggested downloaded player to view footage, printed a still photograph, approached the individual for truth, did not get it and .... pulled out my still shot. Thank You BrickHouse Security for the opportunity to create equilibrium when one knows something is "off". I have recommended you to someone else whose daughter is having her car repetitively keyed - police file doesn't help them, as much as officers are trying to help. Your camera's will be the solution. Thanks again."
"Superb seamless recording. The clarity of the video is really good."
"The product is wonderful, but the sale service and after sales are not good at all."
"Great product, really fast shipping. Definitely would buy from again if I needed more security cameras. "
"When you purchase a product from the showroom you get the best service when dealing with Ali. He knows the product and spends so much time helping you to understand how it works and even spares you the time of setting it up. He does it all with a smile and dedication to Brichouse's outstanding products. A lot of other sales representative could learn so much about customer relations from a pro like Ali"
"1st online order, came when promised well packaged & with easy to understated instructions needed mico sd card to store video (Clearly Said so on Website & Package) would have been nice to offer for sale when Purchase was placed into Shopping Cart.Very Happy will use Brickhouse for all my Hidden Camera Needs I would like to see some more in house video of installation tips & ideasThanks Again"
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