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Good products. Poor service.
"Although BCM is known for making excellent quality weapons, they have poor service. There are several top tier companies that not only provide excellent service, the would love to earn your hard dollars. I'm glad I experience the BCM service issues in time to cancel my order."
Bait and switch
"Paid for priority shipping (no choice only option available at checkout) just to have them ship non-priority. I hope the few extra bucks you made off the shipping service you didn't provide was worth the loss of a customer. This company has zero integrity. "
"Will never do business with BCM direct. While I do like their products BCM, lacks."
"Went to buy a BCM product for the free BCG offer and they no longer offer this. "
"I ordered a BCM KMR10 Thursday night around 11pm and it was at my door Wednesday morning. I was very satisfied with my BCM experience. Everything was very high quality. Definetly a customer for life!"
"I ordered a BCM upper when they were running the free BCG deal. Shipping was quick and they included a bunch of free promotional items (poster, hat, magazine). Upper is fantastic and super accurate. BCM is the best deal/value in the AR market right now. "
"I ordered a 16" 5.56 barrel from here. Shipped and received on time and in good condition."
"I just wanted to let everyone know what a great company Bravo is. I placed a deposit for a purchase of the Carbine Ar15 as a gift and was to send the remaining balance within 15 days so items could ship. Due to the fact that I'm confined to the hospital I could not meet this deadline to extenuating circumstances . They have not only given me addl time not once, twice but three times and now has made an exception to work with me to get this order completed. They went above and beyond as a company to work with a customer. They have excellent customer service and has always responded immediately or in a timely manner. They even shipped me a gift and to wish me well for my condition. I don't know many companies that would do that . With any other company my deposit would have already been kept and told me that my deadline was up. They didn't have to give me addl time or do anything to accommodate me but they did. This speaks for itself . Awesome company !"
"I ordered a AR15 stock and buffer tube/spring from BCM. Total is $104.90. BCM did not put my complete address on the shipping label. It got returned BCM. I ask BCM to send it back to me. One week later, nothing happened. I ask them again threatening to dispute this transaction if they do not ship. They finally shipped it. when I received it, I found BCM shipped a pistol grip to me which was intended for somebody else. I emailed BCM and asked for a full refund, since I do not want to deal with these kind of people anymore. They did not agree to refund me. Instead, they asked me to send the pistol grip back to them. They send me a shipping label for this pistol grip. I contacted my credit card company and filed a dispute on this transaction. The credit card company asked me to send the pistol grip to BCM. I did.It has been 24 days. BCM has not refunded me. Their customer service does not exist, nor does their dignity. They will NEVER answer the phone calls. All they want is the money in your pocket.I want to tell those SOB's at BCM: rot in hell with my $104.90 in my pocket."
"I purchased an upper from this company not realizing thatit wasn't a complete upper. I made many attempts to contact them to clarify the order or cancel immediately but THE DO NOT ANSWER THE TELEPHONE! EVER! I sent Email's with inquires and by the time they replied, the unit had shipped. While I contacted them via email, they said they would take it back (according to their return policy) they deduct a significant amount for returns. In my case returning the part, Not used in any way, just sent back, cost me a whopping return charge of $133.00! Total Rip-OFF! Don't buy from these people unless you don't ever have a need to talk to them by telephone or want a huge chunk of your money taken for the privilege of returning a part. All they will say is "read our return policy" Sorry I ever ordered it."
"I ordered and paid for Magpul 20 round 308 mags. I received 20 round Magpul 556 mags. They rufuse to credit me the difference between the two. They refuse to make this right. Very poor customer service. "
"Bravo company USA is a SCAM. I tried to call with no answer. Emails wont go through. I purchased a 60 round sure fire mag that is a POS from go. I am telling all the people at our local and county PD along with our fine fighting troops at Fort Campbell NOT to do business with them."
"I am very dissapointed with the type of customer service that BravoCompanyUSA has, it is practically non-existent! They messed up on my address so I was trying to contact them in regard to the issue but there is no answer. After trying multiple times, their line just went to a busy signal. I will never order from them again because I know that if there is any issues, I will not have the responsive customer service to assist me. Do not recommend their service at all!!"
"I am surprised this store doesn't have more ratings, if you are an AR enthusiast this is a great one stop shop and I have ordered many items from this store with VERY fast shipping and great customer service. On top of all that they usually have the best prices for most items you're looking for, especially sights and rail systems."
"Fast Shipping! Ordered on a Thurs and had them in my hands the following Monday. This was my 3rd order from Bravo, and they are excellent."