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Stores > BrandsMart USA
  • BrandsMart USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      (800) 432-8579
      FAX
      n/a
    • SUPPORT EMAIL
      eydie.bowe@bm1.brandsmart.com
      SUPPORT PHONE
      (800) 432-8579

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 4.17/10 4.17/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
Voice your opinion! Review BrandsMart USA by clicking a star below.
Rating 6/10
3/5
2012-07-13

"Had a problem with shipping but a Brandsmart representative did what they could to help make it better. Be aware that shipping outside the local area is not inside delivery. "



Rating 10/10
5/5
2012-06-23

"Thanks to our salesman RANDY PERSTEN, we had a flawless experience in our purchase of a Whirlpool refrigerator. Randy had helped us a few months ago with the purchase of a stove and a dishwasher and we sought him out for our latest purchase."


Rating 2/10
1/5
2012-06-14

"I bought all my appliances at BrandsMart. After the first year my microwave no longer worked. I bought a 5 year warranty on all the appliances. A service man came to my house and it was determined that the microwave could not be repaired and had to be replaced. I paid $78.00 for the five year warranty. When I picked up the new microwave I asked if the balance of the 4 year warranty would be transferred for 4 years. The young lady in customer service told me no the the warranty was void when the microwave was replaced. Not sure why they call it customer service, the whole time I was talking to her she was not even facing me but looking at her computer. I thought it was very rude of her not to even face me. Needless to say yes I did receive a new microwave but I feel as though I should have been reimbursed the balance of the warranty money or it should have been applied to the new one. BRANDSMART LACKS GOOD CUSTOMER SERVICE SKILLS>"


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Verified Customer
Rating 10/10
5/5
2012-06-11

"excelent, i just open the box, and every thing are o.k. thanks for all"


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Verified Customer
Rating 10/10
5/5
2012-06-01

"Excellent experience. As a customer service manager, I appreciated the step to have the driver call in and verify all completed steps in the process and the effort taken to have the CS associate to speak to me to insure that no damage had been done to my home.I would not only use you again, I would recommend BrandsMart to others."


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GA Verified Customer
Rating 10/10
5/5
2012-05-30

"My overall experience was great. While I did order online, everything after that was very professional and timely. I was able to pick what date I wanted my item delivered, and a few days before delivery I received a call to confirm day and time. Delivery men were very professional as well."


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Verified Customer
Rating 10/10
5/5
2012-05-29

"Purchased a Whirlpool electric range and refrigerator online and delivery was made within 3 days. Was contacted by their staff to confirm delivery,and communications was awesome. The delivery guys called 30 minutes in advance of delivery, they were very thorough and proffessional to say the least. Overall, the entire process was a very pleasant experience--- These are the folk to call."


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Verified Customer
Rating 10/10
5/5
2012-05-29

"As usual, excellent selections and great prices. "


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Verified Customer
Rating 10/10
5/5
2012-05-29

"TV was easy to set up and you have to twick it a little to get the color and tint just right. That was easy too. This is my second Toshiba...and I had the wires from the old set that worked just fine with this TV. I also read somewhere that the remote was not the best but I find it OK anyway my old remote from my other TV works with this one just fine. I am very happy with it."


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Verified Customer
Rating 10/10
5/5
2012-05-26

"excellent shopping experience & delivery no hassles
will definitely recommend
"


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Verified Customer
Rating 10/10
5/5
2012-05-25

"More TV for the buck. And yes I would recommend a friend."


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Verified Customer
Rating 4/10
2/5
2012-05-25

"not good was sent the wrong color ,now the trouble of packing it up and sending it back ,to get a credit is not worth th e effort "


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Verified Customer
Rating 10/10
5/5
2012-05-24

"Online service was great as usual--very timely delivery, sorry I wasn't satisfied with the product and had to send it back, but that's not the fault of Brandsmart. I will continue to shop online with you!"


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Verified Customer
Rating 2/10
1/5
2012-05-23

"Item has still not been received. At this point I am concerned and need to get in touch with someone who can assist me in this matter. My experience therefore has been unsatisfactory. "


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Verified Customer
Rating 8/10
4/5
2012-05-23

"good experience, but problems in the authorization of payments by amex"


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