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Misleading and scam
"Amazing that stil at this day and age they manage to lie to client in their faces and not take responsibility for products and services they sell.Bought a 65 inch tv from them Jan 2015 with "from we were told an additional 2 years warranty" ... 2.5 years later TV goes bad and now we find out that by 2 years is actually The 1 year manufacture warranty and that first is actually part of the 2 you buying ..so you pay for 2 and get actually 1 additional year.No way to do business and not a way to treat paying clients ..."
Excellent service @brandsmartUSA
"My grandfather and I went to brandsmart usa to purchase a onkyo receiver and the man named Yeudy Guzmon treated us with great service and he helped us find the best receiver that they had he also explained why some are better than others and he showed us which are the best item that we were looking for....and last but not least he also proved to my grandfather and I that he knew what he was talking about. my grandfather and I really appreciated his service. "
Never had such disrespectful customer service
"When your company makes a mistake - APOLOGIZE! Ignoring the fact that the dryer we had delivered didn't work and had to be returned, we then had two different delivery dates where no one showed up or called. No idea how the customer service rep I spoke with in the "delivery" department got her job, but it definitely not for her customer service skills. She didn't listen, cut me off, didn't care about my situation and then abruptly said "you have to speak with the store manager" and immediately connected me. Note to management: Teach your employees that "I'm sorry for your inconvenience" goes a LONG way."
West Palm Beach Store: Disrespectful managers, very bad Customer Service.
"I bought this one http://www.brandsmartusa.com/sleep+essentials/176178/memory+foam+bed+pillow.htm#reviews trusting on their common 30 days guarantee, and Surprise!!. That pillow is 0 days returnable, so basically there are selling a crapy product with no warranty at all. More than a pillow, it feels like a stone in my neck. The floor manager/supervisor is a unflexible person, but the general manager/supervisor was worse, he treated me with contempt, he looks at me like a despicable person that was making him lose his time. Another thing, after talk with the Floor's manager, I requested talk with the Store's manager and one of the Customer Service employee lied to me telling me that the floor manager was the general/store one.Something fun: both of them wielded the same argument: the pillow has a good price! Really? I'm going to sell "****" in good price too, but with no guarantee! Good business, don't you think? The sad part is that there is no way to put a direct complaint to them. On top of that, that day I spent more than almost 1400 USD on the Store. "
"I purchased a 5 year warranty. Dishwasher broke November 2,2016 and 10 appointments later and 5 months later it still is not fixed. The repair man is rude. The customer service just does not care. Please save yourself stress, time and money do not purchase from Brand Smart."
Replacement Refrigerator Door!
"A faulty icemaker kit, caused a water leak on the front door of the refrigerator- causing a stain on the stainless steel. I did have to do a little back and forth, but I want to say THANK YOU~ Ms.Martha, the supervisor in customer services at the Doraville, Ga location is only the BEST!! She showed: care, professionalism. and even sent emails on my behalf to ensure my husband and I were satisfied customers. I will surely purchase my new 5 eye slide in range from them, after this ordeal. My husband had purchased extended warranty insurance and we only had the unit for 5 months, so it's not always easy, but It worked out in our favor-- Go Brandsmart USA!!.Happy Customers.The Elders."
Warranty - what the sales person doesn't tell you
"21 months ago:Ordered a top of the line Maytag washer/dryer combo along with a complete line of kitchen appliances. Paid for the extended 60 month warranty. Our dryer door continues to sag over time and now hardly closes. It is gouging the door frame and has to be lifted up to close. Certainly not how the unit was intended to operate. Called the service center and was told that the warranty doesn't cover this since it still dries clothes.Now we own an expensive front loading dryer in our redesigned laundry room with a door that hangs from its hinges and needs special assistance to close the door. Buyer beware. "
Prices seem good; but that is deceiving
"Had a nice buying experience with Al in Doraville. The delivery was scheduled for 10-2. Was still waiting after 4:30. No one bothered to call to say they were running late. Customer service doesn't know what is going on. A pleasant buying experience doesn't offset the lousy delivery experience. I wasted the whole day waiting for delivery. Needless to say, won't be a repeat customer. "
"Brandsmart West Palm bch is a fantastic store. The Manager Andre Azam was very helpful as usual he made us feel great about shopping there. Best deals best people. Keep up the great work you guys rock. thank you again"
"is the wire transfer normal for purchasing at Brand smart USA?i had to do one but very skeptical...."
"I will NEVER buy anything for Brandsmart again. Like the other writers, I got shafted on my warranty. Yes, I got upset when they refused to help me, but they got ruder and ruder until I walked out. What does their protection plan cover? NOTHING! Do not shop here. "
"This company's repair service is very shady. I brought an $600 laptop with extended warranty that was an extra $300 dollars. And when I took it inside the store for repair weeks later the repair techs tell me the damage isn't covered in the warranty. I feel as if I just hands these guys an extra $300 for nothing. These people come up with lies so they won't have to apply your expended warranty to your item for repair and also they say your damage isnt covered under the extended warranty so they dont have to give you store credit. My advice is to always buy retail price. A little more expensive but its worth your time and convenience. I've never had any issues returning anything to a store for whatever reason until I purchased from BrandSmart. Im starting to see why they are on the decline."
"This was the worst online shopping experience ever. I purchased a washer and dryer. The next day I called to see if all the parts were included. The person who answered the phone was extremely rude and disrespectful. She hung up on me a few times until finally I reached her manager, who was very nonchalant about the entire situation. He proceeded to tell me the accessories did not come with the machines and that they has to be brand new if I wanted the deliverer to install them. He also stated I could not add those items onto my order that I had to purchase them seperately. I purchased the accessories from my local Lowes store. My delivery time was today between 10 and 2 pm. I received a call from someone at brandsmart at 12pm saying they should be at my home in the next hour and a half and will call thirty minutes prior to arriving. Well they didn't show up until 3pm, waisted my entire day waiting for them when I could have been running errands and getting other things for my new place. And to top the cake, when the washer and dryer did finally get delivered, I was told they won't install anything because my accessories were not purchased with them. Again, this was the worst online shopping experience ever. I will never spend another dime of my hard earned money with them again. I also discourage my family and anyone else from shopping here. As a customer, someone who is paying for a service, I will not pay for this type of service. I'd rather pay retail price for any item then to make another transaction at this place"
"Do not buy anything here that you would need service. If you cannot affort to replace the item buy it elsewhere. This is the second time I encounter terrible service. The protection plan they sell you is a rip off. They take for ever to repair and to replace is a nightmare. First time it was with my sound system at home. It was inconvinient and took over 3 months to resolve. Now it happened again with my refrigerator. Here I am 3 weeks later waiting for someone to repair. This is not inconvinient this is inhumane. "
" I went to BrandsMart USA to get my new iphone & the expereince was GREAT!!I recently had my iPhone stolen & they were all very sympathetic & provided me with excellent customer service throughout the entire processI can honestly say they made the replacement process so easy, they are GREATI WILL ALWAYS BE A BRANDSMART USA CUSTOMER :-) love the store!!!"