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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: PASADENA, CA
    • Contact: brandersservice@branders.com
    • Phone: 1-877-798-3324
    • Customer Support: 1-877-798-3324
    • Business Hours: 9am - 8pm EST
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.36/10 8.36/10
    Chance of future purchase: Rating 9.46/10 9.46/10
    Shipping & packaging: Rating 9.25/10 9.25/10
    Customer service: Rating 9.60/10 9.60/10
    Return/Replacement policy: Rating 9.80/10 9.80/10

What is this?

589 Customer Reviews

Rating 10/10
5/5
modified review posted

"Grace at Branders was amazing to work with! She was extremely responsive to every question that I asked, and always returned my call within an hour. She even sent me a sample of a particular product so I could make a decision!
She was a dream to work with. I will definitely keep her name and be back in touch when I need anything from Branders.
"


Rating 10/10
5/5
modified review posted

"Pam Moreno was great! I checked 4 different websites on July 18th, 2014 for pens that my company could put our company logo on. Pam at Branders was the only email I received out of all the companies; and she emailed me the same day. The pen we liked the best was found on a different website, but Pam told me she could match the pricing for these 500, black ink pens. She also has sent us a sample, so that we could see how the pen writes. Branders has an excellent customer service department!"


Rating 10/10
5/5
modified review posted

"The logo was printed off-center (too close to the handle), and the cups felt cheaper than I was expecting.

Customer service was great though, and my rep is working on rectifying the problems. She also was very good about communication and making sure I knew what the status of my products was.
"


Rating 10/10
5/5
modified review posted

"Great service! The customer service is top-notch and we have been satisfied with every item purchased!"


Rating 10/10
5/5
modified review posted

"Great products! Great service! Will definitely use them again! Camille Espinosa executed my orders flawlessly!"


Rating 4/10
2/5
modified review posted

"When placing my order a was given a personal sales representative who was very helpful, but I did pay extra money to get my order in a shorter amount of time(7-10 days). My order did not arrive on time, with the tracking I realized the order was not going to arrive on time. Branders did allow me to cancel, but it did not help me with the issue of not receiving my purchases.
My representative was very attentive during the whole process and I would like to thank her!
"


Rating 10/10
5/5
modified review posted

"Gerri Brooks was awesome! Super fast response time, answered ALL of my questions and helped me choose everything our company was looking. Everyone was so excited about the product and we cannot wait to work with Branders.com again in the near future . Thank you so much!"


Rating 10/10
5/5
modified review posted

"Mariz Cali was my sales rep and does a wonderful job with keeping me up to date on my orders. Constantly using Branders and more than happy."


Rating 10/10
5/5
modified review posted

"I recently placed an order with my sales rep, Nikki Feliciano. The order was for 11,000 of the thrifty pencils with our logo on them. Nikki was extremely helpful throughout the entire process and went above and beyond! She made sure the order was placed asap and met our deadline requirements. She continued to check in throughout the entire process and reminded me once again why we continually choose Branders for all of our needs! Nikki should be training all of your other reps and deserves a nice long paid vacation!

Thanks again for all you guys do and for always offering great products at great prices! Everyone loves the pencils!!
"


Rating 8/10
4/5
modified review posted

"Fe was attentive and responsive. When buying something like this on the web it's hard to know what you'll get. Branders was great about sending samples and proofs in a timely manner to move the project along. I would definitely re order from them in the future."


Rating 10/10
5/5
modified review posted

"I have ordered numerous items from Branders over the last 3 years and all of them have been hits at the trade shows I attend. Kristine Labrador is always quick with a response to my questions and puts up with all the times I change my mind."


Rating 6/10
3/5
modified review posted

"The product is satisfactory & the customer service was great, but the website made the process laborious. Overall, I would recommend these guys."

modified review Rep reply posted Jul-22-2014

brandersph, Branders.com rep has responded

“Thank you for your feedback.I apologize for the inconvenience that you experienced on our current site. I am excited to say that we are currently working on launching a new and customer friendly site. Thank you again for ordering with us.”


Rating 10/10
5/5
modified review posted

"We have been buying the awards for our annual meeting from Branders for at least 7 years. They are high quality products and the staff is great. They are able to accommodate special shipping requests and make suggestions regarding the style of new awards. "


Rating 10/10
5/5
modified review posted

"Thanks to Branders and help from Rev we were able to order prizes for our annual golf scramble. The personalization on the insulated mugs looked great. We placed the order on a Monday, proofed the artwork that afternoon and the mugs were sitting on my porch on Friday. Thanks for the great service!"


Rating 10/10
5/5
modified review posted

"the service was fast and accurate."


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