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Ratings Rating
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Full Rating Profile
  • Rating 8.80/10 371 reviews

    8.80 / 100
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    Branders.com is a merchant member
    Branders.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Branders.com contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.99/10 7.99/10
    Chance of future purchase: Rating 8.90/10 8.90/10
    Shipping & packaging: Rating 8.72/10 8.72/10
    Customer service: Rating 8.94/10 8.94/10
    Return/Replacement policy: Rating 9.72/10 9.72/10

All 371 Customer Reviews

Rating 10/10
5/5
modified review posted

"The website was very easy to use and the staff were very responsive."




Rating 10/10
5/5
modified review posted

"I have been using Branders.com for several years. The customer service is second to none and their products are the best. Please note that when I am ready to order I always check competitor pricing first. I have not found anyone that can beat the Branders.com pricing and their speed of delivery. Branders reps always keep me in the loop as to when I can expect my products.
The reps at Branders are personable, knowledgeable and will do whatever they can to provide and/or anticipate your needs. I also like the fact that I can ask for samples of products and not feel obligated to order any of them if they turn out to be not quite what I wanted.
"


Rating 2/10
1/5
modified review posted

"No customer service!! I've called numberous times, leaving a message with Madonna twice; I even emailed her regarding questions about my order and no reply or response- needless to say but I'm canceling my order. "


Rating 8/10
4/5
modified review posted

"Overall the experience was okay. Got the hats in time for the first game."


Rating 10/10
5/5
modified review posted

"Very happy with service and the quality of the pen that I ordered!!"


Rating 10/10
5/5
modified review posted

"Service was very fast and product exactly what I expected."


Rating 4/10
2/5
modified review posted

"Apple was pushing to get order completed, but slow to provide answers to questions. I called "customer service" for my answer and spent 15 minutes on the phone. I told him my name and company and was told my account was Mark. I told him, no it is Apple. He tried to transfer me to Mark. He came back and said Mark wasn't there. I gave him the quote number I had and he asked me my name (10 minutes in to the phone call). He then told me our account manager was Apple. I pointed out I told him that 10 minutes ago. He said he would leave a message for Apple to call right away. The next day I called Apple's phone direct and received the voicemail for Edward.
Edward has been very helpful. He is the only reason the rating is very dissatisfied. We are hoping to deal with him permamently. Even though the website continues to show Apple as our account manager.
"


Rating 8/10
4/5
modified review posted

"The ordering process has been a little confusing and has taken quite a while."


Rating 10/10
5/5
modified review posted

"We have now used Branders.com for the second year, purchasing large quantities of branded lollipops, sunglasses (2 kinds), pens, sunblock packets, and pens. The quality of the products is quite good, and the pricing is very competitive, but most importantly, the service quality is excellent. We've worked with a rep named Barbie Mendoza, who follows up through the entire process with updates, statuses, and confirms receipt and satisfaction. We've done some shopping around, but keep coming back. "


Rating 10/10
5/5
modified review posted

"Fe Ricafranca has been my branders.com representative for several years and has always provided excellant customer service. Branders.com provides quality products for great prices and always gets the items shipped quickly!"


Rating 8/10
4/5
modified review posted

"I still haven't received my pens, but Maria did a good job selling me the pens and following up."


Rating 10/10
5/5
modified review posted

"Great customer service and fast delivery as always. Our new shirts look fantastic!"


Rating 10/10
5/5
modified review posted

"on time - good product, easy to work with"


Rating 2/10
1/5
modified review posted

"They would not produce my order so I cancelled and went to someone who wanted my money"


Rating 8/10
4/5
modified review posted

"Camille Espinola was great to work with! She resolved an issue with our order in a timely manner. We will definitely consider working with Branders again in the future!"