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  • Branders.com Branders.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 9320 NW 13th Street, #11 Miami, FL
    • Contact: brandersservice@branders.com
    • Phone: 1-877-272-6337
    • Customer Support: 1-877-272-6337
    • Business Hours: 9am - 8pm EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 8.00/10 8.00/10
    Shipping & packaging: Rating 7.92/10 7.92/10
    Customer service: Rating 8.61/10 8.61/10
    Return/Replacement policy: 0.00/10

948 Customer Reviews

Rating 2/10
1/5
2016-07-27

Terrible communication

"Tried to get an order for water bottles. Was charged a royalty fee and wasnt told that i had to pay the fee which put a hold on my order. I wasnt able to get the order in time. Customer service was very uneducated and didnt know what was going on. They also had to get everything approved by ten different people. Wouldnt recommend them! "


Rating 8/10
4/5
2016-07-22

Great customer service experience by Shanetta Black

"Shanetta was constantly on her A game and was very polite and respectful while trying to coordinate a possible order between the art department and me. She was very professional and was quick with following up and replying to my emails. I look forward to working with her in the future. "


Rating 10/10
5/5
2016-07-18

Order to arrive just in the Nick of Time!

"My executive administrator placed an order recently that had to be delivered for a franchise conference we sponsor. She left on vacation and I did not know the "proof" on the order had to be reviewed, thinking it was already done. I received a paniced call from her to say the order was not going to arrive on time which would have been a total disaster. Stephanie at Branders came to my rescue and personally worked her magic and now the order will be delivered on time and with out additional charge. She was amazing and that is once again why we continue to purchase our marketing items from branders! Great work Stephanie. Bill Wildman CEO, Pinnacle Commercial Capital"

This review was modified by PCCLLC on July 18 2016 09:39:13 AM

Rating 10/10
5/5
2016-07-18

Three cheers for Stephanie Morreno

"Stephanie provided excellent customer service and follow-through. I was going back and forth concerning my order, and Stephanie took ownership and saw to it that the order was processed and shipped on time. Kudos to Stephanie. She gets 5 stars - if I could give her more, I would."


Rating 10/10
5/5
2016-07-15

"Yessenia was excellent at customer service and provided our company with the services needed! Thank you, Yessenia!"


Rating 10/10
5/5
2016-07-07

Excellent Customer Service

"I recently submitted an order with Branders and had to go back and forth with customer service for approvals of artwork, etc. Yessenia Cisnero was in constant contact with me and provided wonderful customer service. She was very timely with getting me information and making sure our order was correct. Thank you Yessenia for being wonderful and staying on top of things to make sure our order was correct!"


Rating 10/10
5/5
2016-05-27

Great Customer Service by Ms. Black

"I tried to place an order online. However, there was insufficient quantity left to make my order. I called and was connected to Ms. Shanetta Black. She was very professional in her demeanor and conduct. She advised me that quantity was limited. She offered me another option with similar pricing. While on hold I found another web site that also had what I needed. I told her to forget about it that I found something similar elsewhere.
She directed me to another type/unit that worked well for me. She persisted in her effort to not lose the sale. I wish my employees were like her. She is a credit to your sales force. I reminded her that I had been inconvenience by the quantity issue and was a repeat customer. She guided me to another item that had free shipping with comparable pricing. Great Job Ms. Black in your customer service. You didn't let go without making that sale. And you did it in a very positive way.
Thanks
Ed Shapiro
Ticket To Broadway, LLC
"

This review was modified by Shapdaddy on May 27 2016 09:22:54 AM

Rating 10/10
5/5
2016-05-16

Krissia Saved Me From Myself!!!!

"Krissia saved the day with my order and was so helpful and fixed all the mistakes I made is setting up the order which is for a very very special breast cancer event!!
Thank you so much!
"

This review was modified by RANDI1 on May 16 2016 10:17:16 AM

Rating 8/10
4/5
2016-04-28

Great Customer Service

"Shanetta Black was very helpful. She went above and beyond to make sure I was getting what I wanted. Great, friendly service.
"

This review was modified by CarlH3 on April 28 2016 07:25:27 AM

Rating 10/10
5/5
2016-04-27

Thank you, Branders and Shanetta!

"When I finally got approval to place the order for items for a nonprofit event, it was already kind of a rush. Before placing my order through the website, I called to make sure that I would truly have the items by the estimated delivery date and how they set that date. I got Shanetta Black on the phone, lucky for me. While she did clarify that they couldn't absolutely guarantee the delivery date in case there was some catastrophic flood in my delivery area or something like that, she said that the dates were set with a small amount of leeway so that the estimated date was usually a safe bet. But then she said she'd write herself a note and check on the day they were ready to be shipped to take a look again at the timeline. She did indeed check back with me, and I felt that she was strongly invested in getting the items to me in time for the event and that she was keeping an eye on my order. This was my first Branders order. The cups arrived today (a day before the estimated date) and I was very pleased with the product I ordered.

Prior to placing the order, I'd been comparing products and costs on other sites online. I had called another site with the same questions about estimated delivery dates and how sure of a thing that was. The person at the other company just kept repeating, "Sorry, we do not guarantee delivery dates" and did nothing to convey to me that the company would really care about my order. I thought Shanetta's personable and professional service went far beyond. I really appreciated it! I will certainly start wtih Branders and Shanetta next time.
"

This review was modified by Suzanne_in_TX on April 27 2016 12:35:12 PM

Rating 10/10
5/5
2016-04-01

Shanetta Black Has Got Your Back!

"LOL corny title- but so true! Shanetta is amazing! My law firm has always ordered out merchandise from Branders but in the last year I had to not so great experiences. Shanetta was the third person I spoke to and she made everything better. She worked with me for MONTHS to make sure everything was EXACTLY the way I wanted it (I'm extremely picky). She was nothing but helpful and pleasant every single time I spoke to her, and I will continue using Branders because of her! She works hard, follows through, and is always professional! Amazing Job! "

This review was modified by VanessaSimet on April 01 2016 06:37:11 AM

Rating 10/10
5/5
2016-03-28

Shanetta shines!

"I placed an order today as a returning customer and Shanetta could not have been more helpful. I did not have all the information from my previous order and she was very sweet and patient with me as she figured it all out. I have been very pleased with the products I have ordered from Branders over the years and its people like Shanetta to take the orders and make it so simple that keep me coming back! Thank you!"

This review was modified by Jenniferanderson76 on March 28 2016 12:14:55 PM

Rating 10/10
5/5
2016-02-23

Above and Beyond

"Shanetta Black went above and beyond any service i have ever received. She was extremely knowledgeable about the products offered and took her time to assure the order was placed exactly as i ask. I will be back for more purchases because of the service i received. I will tell others to visit your site."

This review was modified by sisbell on February 23 2016 01:55:16 PM

Rating 10/10
5/5
2016-02-23

Great Customer Service!

"I called with some questions around quantity price breaks and to get some sample products to assess. Shanetta Black was very helpful in answering my questions, and providing some preliminary quote information. I liked that Shenetta requested my phone number if we got disconnected to continue our discovery session. That is attention to detail for a customer service center and representative to have an interest in keeping the customer engaged and happy.

I have not yet ordered anything but the sample products, but wanted to share my positive experience.
"


Rating 10/10
5/5
2016-02-09

Great Service

"They have really good customer service. They were very informative and nice.
This made my buying experience very pleasant.
"

This review was modified by allee25 on February 09 2016 12:55:33 PM

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