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"Terrible Return Policy – They had a 3 stooges DVD on sale. I went and bought it. When I got home the first CD did not work properly but the second did. There was a manufacturing flaw. I went back to either get a exchange or if no exchange refund so I can buy at another store.
They happened to be out of stock and when I asked for a refund, I was accused of copying and selling. “How can I copy it if it doenst work” I asked. They would just not give me a refund. When I asked when they would have more in they said they didn’t know, gave me a rain check, and told me to come back later. I still havent gotten a working DVD yet and I don’t know if I ever will. "
"This purchase went rapidly from a high to a low. I was looking for some additional pieces for a set of dishes we recently bought elsewhere. Boscov's had what we were looking for, with attractive prices and free shipping. I ordered three different but related products (23 Nov).
Three days later (26 Nov) I received an email saying my order had been packed and was awaiting UPS pickup. There was no mention of this being a partial fulfillment, so I assumed all three products were safely on their way.
That same day I got another email with an invoice showing just one of the three products, but with footnotes saying my order may ship from multiple locations on different days, so I didn't worry about it at all. (Orders from amazon often are split across different warehouses and it all works out fine.)
The next day (27 Nov) things started to get noticeably weird. I have to quote part of this for you: "We have not yet been able to locate part or all of your order." I suddenly had this image of them managing inventory like I manage the junk in my garage: I know something's out there, but I can't locate it. They can't locate it? What does that mean? They either have it or they don't, but this sounds like they just can't find it.
The "can't locate" email also said they'd "allow 3 more business days to locate the merchandise." Now my mental image is they give some stock picker three days to poke around the warehouse seeing if they can find my ice cream bowls. That's efficient.
The very next day (28 Nov) I received a pair of emails--one for each of the two missing products--announcing that they're no longer in stock and the order has been canceled. Those three days of trying to locate the products had dropped to one, but I actually feel good that the poor stock picker could go back to doing something more productive sooner.
The real gripe is that the products were listed for sale in the first place. There was no indication that they were out of stock or back ordered or anything like that. I get the impression their Web site software doesn't talk to their inventory software, which is an unforgivable state of affairs for an online merchant. Or perhaps their inventory management is so sloppy that they really aren't sure what's in stock--also unforgivable.
So here's the punchline: after getting the cancellation notices, I went back to the Web site pretending to start shopping all over again. The canceled products were still listed for sale!
The one product that did ship is due to arrive tomorrow. We'll see how that turns out."
"These guys are not ready for prime time. Their email says it all: "Date: 1/21/03 Your order has been successfully transmitted and is currently being processed." "Date: 1/24/03 Your order 2...2 has been successfully transmitted and is being processed. You will notice that on the ''My Account'' page of our Website, http://www.boscovs.com/commerce/accounts.asp, the order status appears ''ordered'' which means we are currently trying to locate the merchandise. Our procedure is to ALLOW 6 MORE BUSINESS DAYS to locate ordered merchandise within our various store locations." "Date: 1/29/03 Thank you for shopping at Boscov's. The item(s) you ordered are no longer in stock and your order 2...2 has been cancelled. We regret any inconvenience this may have caused you."
"I ordered an item from Boscov's because I was offered a free item as well (value $16). My order shipped without the free item and when I inquired, I was told it was out of stock and cancelled. I asked them what they would do to resolve this and I referred to it as a bait and switch tactic. The only offered free shipping on my next order... I ordered the "free" item 4 business days later, and it was shipped the next day.... I replied to customer service asking I be credited for that amount. At this time, they replied that they would contact me to resolve the issue. I will update this after the next step happens. Boscov's called once while I was out, but did not call again. My credit card statement was credited for the shipping and the "free" item. I do not believe they would have done this if I simply lodged a complaint."
This review was modified by cbarlage on February 08 2006 05:09:35 AM
"Ordered some cordial glasses on 4/16/09. Email confirmation received. 2 weeks later when I went to the web site to see where my order was, it is listed as a "special order" & won't be shipped for 6 weeks. There was no mention of this "special order" status when I placed the order. Oh, and a subsequent email informed me that I would have a $10 penalty if I canceled my order. These people are a major rip off!!! I would give them a ZERO rating. Will never order from them again & hope I've saved you some grief!!"
"When I placed a order they guarenteed Christmas delivery. Of course I relied on them only to get an email of Dec. 20th telling me they cancelled the order because they didn't have the items in stock. THEY COULD CARE LESS FOR WHAT THEY DID. "
"Horrible experience with this company. Ordered several items, among them 2 bras. They sent me the wrong one, even though the order was clear. Contacted them and was told they would pay for shipping back, but since there was not a local company where I live, I had to drive to another town to return the item. I asked if they would compensate me somehow for shipping the wrong item and then my having to drive to the other town to return it, as it was their error. They said no. I was going to speak to the manager who had told the rep no about this, but the rep said something that had me in tears (not their fault) so I gave it up and just asked if they could ship the correct bra. They said not until they got the return back. I drove up and sent back the wrong item. I waited approximately 2 weeks and nothing. Finally called them. The rep put me on hold and followed up on it. She came back and said the return department said they'd research and call her back. They never did. I called again. She checked on it and found the return department had all gone home. Needless to say I was pretty upset. She called me back shortly after we hung up and said she found a notation wherein they had stated the weather caused a problem creating a delay and they were expecting the returned item any day. I found that difficult to believe as it was spring time and approximately 2 weeks is a bit much for waiting on the weather in the spring. I was tired of dealing with this and let them know. This rep was probably the only pleasant thing about my experience. She stayed with my situation until she got it resolved. The correct bra finally came but I can honestly say - businesses who treat their customers like I was treated usually don't last long. My advice to date, DON'T BUY FROM THIS COMPANY!"
"At first I was really skeptical of the site and thought they overcharged me, but then I contacted costumer service and they were really helpful about it.
Ok so this is how it went: My order cost about $51 but when they shipped some of the items they charged me AGAIN for the items shipped. (yes they ship the items separately) So on my bank statement it showed a payment of $51 + $30 for the items that they just shipped.
I contacted them and they said they charge when they ship the items out and the $51 will be refunded as soon as they shipped all the item, so on your bank statement it might show as double the payment right now.
So they charged a total of $102 for an order that only supposed to cost $52. But surely enough when they shipped the item they refunded my $51, so it was all good.
I still find the process stupid, but at least it wasn't a scam. Also The items are in pretty good quality considering how cheap the price is. So overall I'm satisfied with Boscov."
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posted Dec-04-2008 
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![Share](javascript:share_rating({"review_body":"This purchase went rapidly from a high to a low. I was looking for some additional pieces for a set of dishes we recently bought elsewhere. Boscov\u0027s had what we were looking for, with attractive prices and free shipping. I ordered three different but related products (23 Nov).<br><br>Three days later (26 Nov) I received an email saying my order had been packed and was awaiting UPS pickup. There was no mention of this being a partial fulfillment, so I assumed all three products were safely on their way.<br><br>That same day I got another email with an invoice showing just one of the three products, but with footnotes saying my order may ship from multiple locations on different days, so I didn\u0027t worry about it at all. (Orders from amazon often are split across different warehouses and it all works out fine.)<br><br>The next day (27 Nov) things started to get noticeably weird. I have to quote part of this for you: \u0022We have not yet been able to locate part or all of your order.\u0022 I suddenly had this image of them managing inventory like I manage the junk in my garage: I know something\u0027s out there, but I can\u0027t locate it. They can\u0027t locate it? What does that mean? They either have it or they don\u0027t, but this sounds like they just can\u0027t find it.<br><br>The \u0022can\u0027t locate\u0022 email also said they\u0027d \u0022allow 3 more business days to locate the merchandise.\u0022 Now my mental image is they give some stock picker three days to poke around the warehouse seeing if they can find my ice cream bowls. That\u0027s efficient.<br><br>The very next day (28 Nov) I received a pair of emails--one for each of the two missing products--announcing that they\u0027re no longer in stock and the order has been canceled. Those three days of trying to locate the products had dropped to one, but I actually feel good that the poor stock picker could go back to doing something more productive sooner.<br><br>The real gripe is that the products were listed for sale in the first place. There was no indication that they were out of stock or back ordered or anything like that. I get the impression their Web site software doesn\u0027t talk to their inventory software, which is an unforgivable state of affairs for an online merchant. Or perhaps their inventory management is so sloppy that they really aren\u0027t sure what\u0027s in stock--also unforgivable.<br><br>So here\u0027s the punchline: after getting the cancellation notices, I went back to the Web site pretending to start shopping all over again. The canceled products were still listed for sale!<br><br>The one product that did ship is due to arrive tomorrow. We\u0027ll see how that turns out.","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/423860#comment423860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"LRanger","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are not ready for prime time. Their email says it all:<br>\u0022Date: 1\/21\/03 Your order has been successfully transmitted and is currently being processed.\u0022<br>\u0022Date: 1\/24\/03 Your order 2...2 has been successfully transmitted and is being processed. You will notice that on the \u0027\u0027My Account\u0027\u0027 page of our Website, http:\/\/www.boscovs.com\/commerce\/accounts.asp, the order status appears \u0027\u0027ordered\u0027\u0027 which means we are currently trying to locate the merchandise. Our procedure is to ALLOW 6 MORE BUSINESS DAYS to locate ordered merchandise within our various store locations.\u0022<br>\u0022Date: 1\/29\/03 Thank you for shopping at Boscov\u0027s. The item(s) you ordered are no longer in stock and your order 2...2 has been cancelled. We regret any inconvenience this may have caused you.\u0022<br><br> ","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/63745#comment63745","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"Xtempore","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an item from Boscov\u0027s because I was offered a free item as well (value $16). My order shipped without the free item and when I inquired, I was told it was out of stock and cancelled. I asked them what they would do to resolve this and I referred to it as a bait and switch tactic. The only offered free shipping on my next order... I ordered the \u0022free\u0022 item 4 business days later, and it was shipped the next day.... I replied to customer service asking I be credited for that amount. At this time, they replied that they would contact me to resolve the issue. I will update this after the next step happens. <br>Boscov\u0027s called once while I was out, but did not call again. My credit card statement was credited for the shipping and the \u0022free\u0022 item. I do not believe they would have done this if I simply lodged a complaint.","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/238571#comment238571","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"cbarlage","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered some cordial glasses on 4\/16\/09. Email confirmation received. 2 weeks later when I went to the web site to see where my order was, it is listed as a \u0022special order\u0022 & won\u0027t be shipped for 6 weeks. There was no mention of this \u0022special order\u0022 status when I placed the order. Oh, and a subsequent email informed me that I would have a $10 penalty if I canceled my order. These people are a major rip off!!! I would give them a ZERO rating. Will never order from them again & hope I\u0027ve saved you some grief!!","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/464050#comment464050","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"someone87","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When I placed a order they guarenteed Christmas delivery. Of course I relied on them only to get an email of Dec. 20th telling me they cancelled the order because they didn\u0027t have the items in stock. THEY COULD CARE LESS FOR WHAT THEY DID. ","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/59103#comment59103","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"chrisras","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered two items from this store (a chopping knife and a board game for my child). Store only shipped one. No response to emails. DO NOT SHOP HERE.","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/291754#comment291754","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"tmoremcq","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible experience with this company. Ordered several items, among them 2 bras. They sent me the wrong one, even though the order was clear. Contacted them and was told they would pay for shipping back, but since there was not a local company where I live, I had to drive to another town to return the item. I asked if they would compensate me somehow for shipping the wrong item and then my having to drive to the other town to return it, as it was their error. They said no. I was going to speak to the manager who had told the rep no about this, but the rep said something that had me in tears (not their fault) so I gave it up and just asked if they could ship the correct bra. They said not until they got the return back. I drove up and sent back the wrong item. I waited approximately 2 weeks and nothing. Finally called them. The rep put me on hold and followed up on it. She came back and said the return department said they\u0027d research and call her back. They never did. I called again. She checked on it and found the return department had all gone home. Needless to say I was pretty upset. She called me back shortly after we hung up and said she found a notation wherein they had stated the weather caused a problem creating a delay and they were expecting the returned item any day. I found that difficult to believe as it was spring time and approximately 2 weeks is a bit much for waiting on the weather in the spring. I was tired of dealing with this and let them know. This rep was probably the only pleasant thing about my experience. She stayed with my situation until she got it resolved. The correct bra finally came but I can honestly say - businesses who treat their customers like I was treated usually don\u0027t last long. My advice to date, DON\u0027T BUY FROM THIS COMPANY!","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/476476#comment476476","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"Rubiedee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fabulous quick service! Great prices! Any problems can be addressed at by the friendly people at your local store.","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/97136#comment97136","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"toddataylor","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"At first I was really skeptical of the site and thought they overcharged me, but then I contacted costumer service and they were really helpful about it. <br><br>Ok so this is how it went:<br>My order cost about $51 but when they shipped some of the items they charged me AGAIN for the items shipped. (yes they ship the items separately) So on my bank statement it showed a payment of $51 + $30 for the items that they just shipped. <br><br>I contacted them and they said they charge when they ship the items out and the $51 will be refunded as soon as they shipped all the item, so on your bank statement it might show as double the payment right now. <br><br>So they charged a total of $102 for an order that only supposed to cost $52. But surely enough when they shipped the item they refunded my $51, so it was all good. <br><br>I still find the process stupid, but at least it wasn\u0027t a scam. Also The items are in pretty good quality considering how cheap the price is. So overall I\u0027m satisfied with Boscov.","link":"http:\/\/www.resellerratings.com\/store\/Boscov_s\/comment\/1243575#comment1243575","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Boscov_s.jpg","store_name":"Boscov\u0027s","username":"jeniqua","rating":"5"}, "single");){kind=link}
"Terrible Return Policy – They had a 3 stooges DVD on sale. I went and bought it. When I got home the first CD did not work properly but the second did. There was a manufacturing flaw. I went back to either get a exchange or if no exchange refund so I can buy at another store.
They happened to be out of stock and when I asked for a refund, I was accused of copying and selling. “How can I copy it if it doenst work” I asked. They would just not give me a refund. When I asked when they would have more in they said they didn’t know, gave me a rain check, and told me to come back later. I still havent gotten a working DVD yet and I don’t know if I ever will.
"