2/5

posted Apr-17-2013

"I bought a Dining set. The product was exactly the same that I chose but with a different color. I called customer services and explained them my problem. First time when I called them, they were really kind and told me that they are going to send me the right item in a week. A week went by and I did not get my set and did not hear from anyone. I called them for the second time and they told me they didn’t even ship my dining set. The customer service sound like they didn’t even know about my problem. So they told me again the problem is going to be fixed in a week. I finally got my right dining set after a month. But had to call them several times and explain my problem over and over again."

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1/5

posted May-25-2012

"The 15 stepping stones I purchased at Boscov’s are defective. Their original cuteness was short –lived. Seven stepping stones (7) dissolved down to powder, six (6) consist of broken pieces and powder, and two (2) have cracks. These stones were purchased for my garden as decorative pieces and have not been used to walk on. I have taken great care of these stones and did not expect them to disintegrate. I requested a refund from Boscov’s and was demined since it was past 90 days. Think twice before you throw your money away and end up with a circle of powder. Not happy with the customer service and disappointed that Boscov's store will not stand behind the quality of their products."

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1/5

posted Feb-23-2012

"I ordered on Boscov's for some skin care. They confirmed with me the gift set by email. But I didn't receive any gift set at all! Just the skin care without gift!!!! And for one skin lotion, they charged me $10 for 10-day shipping! I emailed them asking why, they just told me if I dont' want the order, I can return to them. And I pay for the shipping back!

And they won't totally refund me!"

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1/5

posted Feb-13-2012

"If you love being treated like dirt, shop at Boscov's. Their customer service department will do a great job of making you feel like you are the most unappreciated customer out there! If you don't believe me go ahead and make a purchase from them. This place didn't receive horrible reviews for no reason. The phone reps are the most uneducated, unreasonable, and under paid idiots I have ever encountered in retail. Their supervisor was even more rude which explains why the other employees had no sense of what proper phone etiquette actually meant. I would rather be shot in the foot than EVER buy anything from this lame company again!!!"

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5/5

posted Feb-10-2012

"At first I was really skeptical of the site and thought they overcharged me, but then I contacted costumer service and they were really helpful about it.

Ok so this is how it went:
My order cost about $51 but when they shipped some of the items they charged me AGAIN for the items shipped. (yes they ship the items separately) So on my bank statement it showed a payment of $51 + $30 for the items that they just shipped.

I contacted them and they said they charge when they ship the items out and the $51 will be refunded as soon as they shipped all the item, so on your bank statement it might show as double the payment right now.

So they charged a total of $102 for an order that only supposed to cost $52. But surely enough when they shipped the item they refunded my $51, so it was all good.

I still find the process stupid, but at least it wasn't a scam. Also The items are in pretty good quality considering how cheap the price is. So overall I'm satisfied with Boscov."

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1/5

posted Jan-12-2012

"I was at the Boscov's in the concord mall (DE) a few years ago and was treated to an absolutely horrid spectacle. A young man was helping me near the couches and seating area when all of a sudden I hear his named being yelled from across the store. An enraged troll of an old man was hobbling towards us very fast. I was disconcerted. This man continued to yell ACROSS THE STORE about how the young man helping me should stop helping me and go somewhere else. There was no one else in the department I was in. The young man tried to insist that he would go as soon as I was done being helped but this wasn't cutting it for that ugly, big-nosed grouch. He proceeded to get right in this young mans face and curse and yell at him right in front of me! After this, the young man relented and left me there with ol' sourpuss. I reluctantly asked if perhaps HE could help me. He was a little too close to me when he said "I'll call someone to the department." His teeth were brown and black and you can only imagine the stench of his breath. Then he left and I waited. No one ever came. I later found out from one of the employees that mans name was Marvin. All the customer service classes in the world wouldn't help this guy. Marvin should probably just be kept away from people in general. I never went back to that location for fear of encountering this disgusting midget troll. Hopefully, he's fired by now or better yet, dead."

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3/5

posted Jan-08-2012

"As many have noted, their shipping department can't get any order right. Mine was very simple and they shipped 3 instead of 2 of one item and missed shipping one item.

Otherwise, I was very happy with the merchandise and price."

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1/5

posted Dec-08-2011

"My ordered twice and each time something was wrong. The first time I ordered cosmetics gift sets and how disappointed I was when two mascara dried out from 2 sets. The prices were nice, about 30 dollars, but that's why it was cheap, the product was old!!! Another time I ordered children clothes, and they were sent seperately, moreover 2 dresses were shipped on October 24th, and after my several calls to them, to post offices, I got my items almost 2 months later!!!!!!!!!!!!!!!! Awful experience!!!!"

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5/5

posted Mar-12-2011

ResellerRatings.com TOP REVIEWER!

"Boscov's had the best prices on some bowls. Shipping was very affordable too. Received a notification that the bowls would be need to be special ordered and would take several weeks. Ended up taking only about 3 weeks. They were well packaged and all the bowls were fine. I would buy from them again."

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1/5

posted Feb-05-2011

"DON'T SHOP AT BOSCOV'S!!!!!! They will lie to you and rip you off. Dummy me didn't read reviews before I ordered 4 sets of sheets from these crooks. All of the sheets were on sale for $17.99, regularly $39.99. Sounds like a good bargain until I saw them. They are the worst quality fabric--fleece on one side only, the other side is really thin shiny polyester. The flannel sheets regular price was supposed to be $79.99, they are not soft and dont even look like flannel. Apparently its my fault for not knowing their stuff is crap. Boscovs doesn't stand behind their products! I'm welcome to send them back at my expense--its a very big box and would cost ME over $50 to send back.
"

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5/5

posted Dec-21-2010

"I had a wonderful experience with Boscovs. I ordered several clothing items, around 7, and 6 of them was shipped together, and a coat was shipped separately from another store. I ordered on Saturday, and they shipped it out on Monday, received my first box the following day, on Tuesday! Fastest shipping i have ever received from online shopping, and i shop online A LOT! i suppose it may have something to do with me living in New York, and Boscovs stores are all along the East Coast. My first box came from New Jersey, other from Pennsylvania. Anywho, the clothing quality is great, and i love all of them. It was packaged nicely and clothing were folded nicely. I had no problems with Boscovs, would definitely from them again!"

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5/5

posted May-05-2010

"I have ordered a wide variety of items from this store over the years, from clothing to houseware. They have never failed to provide high quality merchandise at great prices, as well as quick shipping at reasonable rates. Gotta love Boscov's! They have been very reliable. "

This review was modified by CosmicTinker on May 05 2010 04:16:26 PM

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5/5

posted Jan-28-2010

"I ordered 30 sheer curtain panels and received them very quickly. The price beat everyone else, and the shipping cost was very reasonable. I paid one shipping cost at the time I ordered even though my merchandise was shipped from two different places. I will definitely order from Boscov's again."

This review was modified by nwjonesz on January 28 2010 01:59:46 PM

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1/5

posted Dec-26-2009

"Great Items at great prices if only their shipping department could get it right. They have completly screwed up my last three orders, duplicates of some items, none of others listed on packing slip. Security Tags left on items. Customer Service doesn't seem to care."

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1/5

posted Dec-15-2009

"The image of the item and description were wrong. The item shipped did not look anything like that on the item image. They have a bad return policy. Could not return item because I paid $20 for shipping which will not be refunded. The support representative was unresponsive and lying about item image. Never going to buy anything from this seller again."

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