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215 reviews 
posted Sep-25-2008 “Hi,
Thanks so much for feedback on your order. I am sorry you experienced a hick-up with our courier service and I am glad you were otherwise happy with the rental. The distance between the South Bay and San Mateo is not much, but it's surprisingly difficult to find a reliable courier service :)
In any case, thanks again for the feedback and we'll make sure to monitor potential issues like these more closely.
Thanks,
Max
BorrowLenses.com”
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![Share](javascript:share_rating({"review_body":"The service is great, good selection and quality rentals. The did mess up my order, they forgot to deliver the lens to the San Jose pick up point. So I was forced to drive to their office from the south bay to pick it up and drop it off. It\u0027s a small thing, but they could\u0027ve at least offered to take a small portion off my rental or a discount on the next rental. Otherwise the service was good enough to warrant another chance.","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/408982#comment408982","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"scabana","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very pleased with my 2nd rental from borrowlenses.com thank you so much! We had a bit of a communication issue which led to me not getting my rental on time and unfortunately missing the holidays but what can you do. Lens was in perfect shape, came with hood and caps, scratch free, looked practically brand new! Thanks so much Borrowlenses!","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/434822#comment434822","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"Cleoent","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As always, great customer service! Have been renting from them since they started and have lost count of how many times I\u0027ve rented from them. How about a get $100 in free rentals after renting $1000 worth? j\/k :-)","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/342124#comment342124","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"mariamaria","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The web order went without any interruptions. Finding what i was looking for was easy and the information per item was on target. Also, i contacted the main office with some questions and they did not hesitated to work with me every detail for delivery and satisfaction. Even they did a follow up to ensure I have all i needed. A very satisfaying experience. They will have my businees for a long time to come, and i will not even blink to reccomend them to others as an asset to any professional.<br><br>J Benjamin Photography","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/372259#comment372259","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"Webemonster","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a lens from their company and I received a bag of mixed \u0022aa\u0022 batteries. I don\u0027t know what\u0027s up with that. I ordered from them in the past and everything went smoothly. I\u0027ve emailed several times and never got a response and when I called them about it, I was hung up on. They appeared to be a decent company but this is very disappointing and seems like a scam. I am disputing the charge on my card and continuing to look for answers. All that was in my package was a bag of about 30 used batteries. UNBELIEVABLE!!!","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/1337833#comment1337833","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"unhappy77","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amazing customer service and very reasonable prices. I needed a tilt-shift lens for a commercial photoshoot. A tilt-shift lens is a specialty item - something that I use rarely and cannot justify buying. Being able to rent it for a weekend was a lifesaver. It arrived on time, worked perfectly and the price was right on the money. Thank you","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/768837#comment768837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"dbabichenko","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding service. Very nice customer service. Item arrived at my office as promised. Item worked great, and I got the results I needed. FedEx shipping label was provided to ship the item back to the store. Price was very acceptable. I will do business with them again!!! A+++++<br>Thanks BorrowLenses for a job well done!<br><br>Archway Photography<br>Tulsa, OK","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/416692#comment416692","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"APJ1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received my lens rental via FedEx and returned on time. The lens was perfect, did exactly what I wanted, the prices are great and I will use the service again.... Provided they can ship with a different carrier. FedEx in the MetroWest Boston area is horrible, almost missed the lens for my trip because of them, same problem with FedEx every time. So if we can arrange a different carrier I will use you again, otherwise I will find another solution.","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/575506#comment575506","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"Musikboy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Was nothing but a positive experience. I rented a cannon 28-300 mm lens and a speedlite. The lens and flash was in excellent condition and I received them when requested. Very friendly associates as well ... I was surprised just how good there communication is. THis is a company you can trust!","link":"http:\/\/www.resellerratings.com\/store\/BorrowLenses\/comment\/575053#comment575053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BorrowLenses.jpg","store_name":"BorrowLenses.com","username":"tana9455","rating":"5"}, "single");){kind=link}
"These guys are phenomenal!!! Max went above and beyond to make sure I was happy. My wife and I had spent 2 years planning a once-in-a-lifetime trip to South Africa. I had spent many hours looking at lenses on line and in stores trying to figure out how I could afford a telephoto lens that would give me some great pictures of wildlife and scenery. The lens that I decided would work, certainly didn't work in my budget! About a week prior to leaving I discovered that I could rent a lens, so I started looking around the net at rentals.
BorrowLenses.com kept showing up as the best prices, so I finally decided to rent from them. I emailed them with some questions before placing my order...it was as though they were sitting there waiting for my email to come in, they replied so fast I thought I was on an instant messaging site! When I placed my order, I had only a couple of days left before leaving so I opted for the overnight FedEx shipping.
The day the lens was supposed to show up came and went, and the lens didn't show...I called FedEx and they said "oops" and promised that the lens would be here the next morning...the day before we left. Our flight was leaving at 6am and we live over an hour from the airport so we were to leave the house at 3am the next morning. The morning came and went, and still no lens! I immediately contacted BorrowLenses.com (by the way, Max was always instantly available when I called them) and was told that they would get an investigaion started. I called FedEx and finally found out that the lens was lost!
As it turned out, FedEx had screwed up royally and when the finally DID find the lens, their only option to getting it to me on time was to put it on a commercial flight and send a courier to pick it up at the airport and then delivery the lens to my home...one hour before our departure! The lens made it!
I don't know how many times while on the trip I said, "Boy am I glad those guys got this lens to me!" But it must have been about a hundred times. The lens worked out perfectly and I am quite proud of the photos I took. BorrowLenses.com went WAY beyond the normal for customer service and provided a lens that more than met my expectations. I would most definetly do business with them again!
Michael Wagner, D.C."