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  • BorrowLenses.co BorrowLenses.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1664 Industrial Road San Carlos, CA 94070
    • Contact: help@borrowlenses.com
    • Phone: 650-508-3370
    • Customer Support: 650-508-3370
    • Business Hours: Monday to Friday: 10am - 6pm Saturday: 10am - 4pm Sunday: Closed
    • Fax: 866-771-9358

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

2,702 Customer Reviews

Rating 2/10
1/5
2015-12-17

"DO NOT RENT FROM BORROWLENSES. Awful, Awful, Awful company. I decided to try this company on one of my professional trips to Chicago. I tested the equipment with a couple test shots, and it seemed to work fine. When I got to my location, the camera kept giving me error screens. I reset it. I charged it. I recharged it. Changed the lens. Nothing was working, so I immediately emailed the company to get their feedback and they responded by saying either there would be an exchange or compensation if the camera "passed with their technicians". I am not one to write awful reviews, and I am usually pretty easy to work with so I asked for an exchange so I could finish my rental date and have them look at it. My exchange camera came-- super fast... that was great, because I had a session the following day--- but I turned it on--- and NOTHING. ANOTHER DUD. I feel like with so many titan type professionals backing this company up-- that they would be a company to trust. I emailed them again, after sending the now 2nd malfunction camera back--- only to find out the completely blew me off to say "Our technicians received the gear you had trouble with during your rental. Unfortunately, our technicians could not recreate the issue you experienced with your order. Technicians reported, 'Nikon D750 (3005886) worked without issues when testing it. Had no operating issues during testing.' The gear is up to manufacture standards. If you would like we can retest the gear after it returns from it's current order. Looking forward to hearing from you.
Thanks,
Abigail C."
Awful company. I hope professionals don't waste their money--- especially if they are relying on being paid for quality work. I am now out $1500 plus the rental fee. DO NOT RENT FROM BORROWLENSES. I will be spreading the word in my area asap-- to hope that others don't get scammed.
"


Rating 4/10
2/5
2015-09-30

"New customer. Even though they advertise they don't require deposits on 99% of rentals, they asked me for one to rent a $200 lens. I don't fully understand why, but their competition, on the other hand, rented me a $2k+ camera, with no deposit down other than showing them a form of ID and a picture of my CC. For a first time customer.

Their staff is friendly and helpful, and I would rent again if not for their insurance policies.

"


Rating 4/10
2/5
2015-09-04

"I have rented from BorrowLenses for the last two years. I rent cameras and lenses while on mission trips to Ethiopia every summer. Last year, I was super happy! This year, not so much...
I stretched my budget as much as I could to rent the Canon 7D and had high expectations. Unfortunately, every time I took a picture, everything white in the image would be filled with black when I reviewed the image, which made it really difficult to properly judge the image! :( It was also frustrating to see my images turning out blurry even when I tried just switching settings and/or switching out my lenses. I will rent again from BorrowLenses, but only if I have enough time to test out the equipment before I leave the country! (I found CameraLends.com to be a great alternative.)
"


Rating 10/10
5/5
2015-07-31

"Awesome custom service. Had no trouble at all, the 2 lenses i rented came in mint condition and worked perfectly for the wedding I shot. "


Rating 10/10
5/5
2015-07-30

"I had ordered two GH4 bodies from another renter, but was notified the day they were to ship that one of them was returned broken and they could only send me one!

BorrowLenses to the rescue! With no notice, I was able to go online and order a GH4 rental and it arrived two days later along with the equipment from the other place!

And while BL received my rental one day later than the other place (as well as a third place on a lens), I have already received noticed that they received the GH4 back and it was A-OK!

Really good service! I would rent from them again without hesitation!

That having been said, I also rented a lens from another place that ships everything in a tough pelican case. That provides a little more piece-of-mind, and I would welcome such a feature in the future.
"


Rating 10/10
5/5
2015-07-29

"First time I ever rented a lens and had a VERY positive experience!! The whole process was easy. I received it on time, I lens were in great condition, packaging was also great and very easy returns upon use. I will be renting from Borrow Lenses again and again! Very satisfied customer. "


Rating 10/10
5/5
2015-07-28

"A pleasure to do business with them. Selection is reasonable, prices are reasonable. Packaging feels very safe."


Rating 10/10
5/5
2015-07-23

"Always a top knotch experience. I have rented with BL several times when I have a need for a specific lens. They always come through. Fast shipping knowledgeable and courteous service."


Rating 10/10
5/5
2015-07-21

"This was my first experience using BorrowLenses but it won't be the last. It was a very easy process. I ordered a D700 while mine was in the shop for repairs. The camera came with everything I needed, including the battery charger and strap. It had some wear from use and I made note of the scuffs on the camera just for good measure. The order showed up as needed the day before the shoot and worked perfectly for the event that I needed it for.

Return was just as easy as the shipment. My ONLY request would be to have an option for either UPS or FedEx when placing the order. I work at a place with daily UPS pick up and delivery, but not FedEx.

Either way, this will NOT be the last time I use BorrowLenses for my needs!
"


Rating 10/10
5/5
2015-07-15

"My first rental and definitely won't be my last. Camera arrived timely. Good communication throughout the rental process from shipping to final return. A couple of questions posed to customer service about the return were answered promptly and courteously. I would definitely recommend BorrowLenses.com to anyone contemplating a short term need for cameras and lenses."


Rating 10/10
5/5
2015-07-14

"This experience was amazing! I have been interested in buying a new DSLR for quite some time now, but wanted to really have a chance to experiment with the camera I was considering. BorrowLenses.com was able to provide me with a fast, easy, and inexpensive way for me to play around with the camera in depth, and "in the field" if you will. It was incredible. I really have nothing to complain about. Well perhaps one thing. Their site is called BorrowLenses.com, that's all well and good, but technically I rented the equipment not borrowed it. Ok, I'm now splitting hairs. Seriously though, not using this site and its services is a mistake."


Rating 10/10
5/5
2015-07-14

"BL made my rental easy. I rented a GoPro for 2 weeks for a trip to Hawaii. It arrived at my house when expected, I used it, I returned it using the box and label they provided, and I did it all with very little trouble. And when I needed to call customer service about applying a discount I received in an email, they applied the discount and helped me save a little money. Great products and great service!"


Shereen-sacredartZ's Avatar

Los Gatos CA
Rating 10/10
5/5
2015-07-14

"I love Borrowlenses! Always thoroughly happy with the products I rent which are always delivered on time and if I need extensions, its a real easy process to do. I am so grateful for this service, which enables my creativity to soar without limitations.
Thank you BorrowLenses...You ROCK!!!
"


Rating 10/10
5/5
2015-07-13

"I can't say enough about BorrowLenses.com! They are stella. The selection is great and they make it so easy to rent equipment. I've rented from them a few times now and I plan to keep renting from them whenever I can in the future. Also, their customer service is second to none. They went above and beyond for me in the past in order to accommodate me."


Rating 10/10
5/5
2015-07-08

"This is as easy as it gets. I rented a canon 100-400 zoom for a week (very fair price). It arrived exactly as planned, in exceptionally well designed packaging . The lens came with a UV filter, front and back caps and a singular cover. It was in perfect condition, and great fun to use. To return, I put the lens right back into that sturdy packaging, attached the provided FedEx ship return label, drop it off, and that's it. You get an email when they receive the package, so you know all is good. I will definitely be using them often. I had a little blip because the return was over a holiday weekend and Support did a good job of resolving it all."


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