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RatingsRating
Store InformationStore Info
Full Rating Profile
  • BookRenter BookRenter Elite Status
    • Address: Suite 250
    • Contact: andrew.severns@rafter.com
    • Phone: 877-642-9313
    • Customer Support: 877-642-9313
    • Business Hours: 8am-5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.38/10 5.38/10
    Chance of future purchase: Rating 3.21/10 3.21/10
    Shipping & packaging: Rating 3.86/10 3.86/10
    Customer service: Rating 2.11/10 2.11/10
    Return/Replacement policy: Rating 2.92/10 2.92/10

898 Customer Reviews

Rating 2/10
1/5
modified review posted

"I rented two texts books from them and returned both books on time and they sent me an email saying they did not receive one of the books despite me giving them the tracking#, after that, they sent my account to a collection agency and an attorney for legal action! I will NEVER do business with them again."


Rating 2/10
1/5
modified review posted

"My Book fell apart the minute I opened it. The cover fell off and the pages are already starting to separate. I know I'm getting a used book but nothing this bad."


Rating 10/10
5/5
modified review posted

"Quick delivery and good quality used books at great price!"


Rating 10/10
5/5
modified review posted

"I love this site. Very sorry did not find it two years ago. I have been telling all my fellow students about it"


Rating 8/10
4/5
modified review posted

"No problems, no complaints."


Rating 10/10
5/5
modified review posted

"I love using book renter.com for all my textbook rentals! I have had excellent service, and receive my textbooks in a timely manner. Thank you for being fantastic!"


Rating 8/10
4/5
modified review posted

"Family Assessment Handbook was in poor condition but the other books were great and some of the pre-highlighted portions actually help."


Rating 10/10
5/5
modified review posted

"These people deliver way sooner than expected and have good prices and discounts."


Rating 10/10
5/5
modified review posted

"book came when it said it would and in great condition"


Rating 10/10
5/5
modified review posted

"The delivery time is a bit slow. Other than that the books are in good condition and are what I ordered.
"


Rating 8/10
4/5
modified review posted

"I tried to return this book that I had double-ordered by accident last semester. Customer Service was very hard to get a hold of. Once reached, they told me the steps that I needed to take in order to receive a refund on one of the duplicated books, but I never received the refund. I tried calling Customer Service back to explain the problem, but was never able to talk to a real person because the wait was so extensive. I would still like the refund because I returned it within 30 days of receiving the book. Thank you so much. Other than that, I received both books very quickly, so I was able to use one of them right on time--by the first day of class."


Rating 10/10
5/5
modified review posted

"Cheap prices, accurate and quick deliveries!! I was able to rent all the books I needed for my semester in only one location, which is so rare! Free shipping!! Love this site!!"


Rating 2/10
1/5
modified review posted

"I received a book that is difficult to read. Much of the book is highlighted with dark marker which makes it difficult to read a complete paragraph. Although, I have been happy with BookRenter, this time I am disappointed"


Rating 10/10
5/5
modified review posted

"Books arrived promptly, in reasonably good (usable) condition. Directions for how to return are very clear. WAY less expensive than even the used books at the college bookstore."


Rating 10/10
5/5
modified review posted

"Excellent service overall!
"


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BookRenter is a merchant member
BookRenter participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,855 merchant members.