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Store InformationStore Info
Full Rating Profile
  • BookRenter

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Suite 250
    • Contact: andrew.severns@rafter.com
    • Phone: 877-642-9313
    • Customer Support: 877-642-9313
    • Business Hours: 8am-5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.86/10 3.86/10
    Chance of future purchase: Rating 0.09/10 0.09/10
    Shipping & packaging: Rating 0.54/10 0.54/10
    Customer service: Rating 0.19/10 0.19/10
    Return/Replacement policy: Rating 0.38/10 0.38/10

933 Customer Reviews

Rating 2/10

"If I could pick a 0 stars for BookRenter, I would. I received an email from BookRenter saying my books had been delivered. They had not. Eventually, after multiple emails and calls, my books were reshipped to me. By then, my class was 1/2 over. For all of my troubles and dissatisfaction, I was offered a 10% coupon of my next order. That is useless, as I will NEVER order from them and will tell everyone I know not to order from them. "

Rating 2/10

"I rented two books at the same time one in which I received about 9 days after renting the other said that it was received 14 days later but I never received the book. Once I started looking into it, emailing customer service who said to look at my local post office it was within 2 days that I received the book. My problem is looked at two different ways, 1st I needed to return both books as my work schedule changed and I would not be able to attend the classes I needed the books for and really needed a refund that they are now denying because they say 21 days from the date the order is placed when I didn't even receive them barely withing this time period, the 2nd comes from I am glad I was not in a class waiting for 3 weeks to receive my book because my classes are setup in a 9 week fashion so I would have went a 1/3 of the way through with no book. I am very displeased and their customer service people are so ignorant because they said they received my whole order back when i was complaining about not receiving the 2nd book. WILL NEVER USE THEM AGAIN!"

Rating 2/10

"Will NEVER use this company again my daughter ordered books on August 18 it is September 15 and we are still trying to get her books, she received 1 book, they credited her charge card for the 2nd book was told it was not is stock, she gets on line and what a surprise it's available now they want to charge her an upcharge for the books...how dare they they take advantage of students this company make kids never want to go to college please use CHUGG in the future much easier to deal with and she never had to wait for books like this goofy company seems like there is alot of unhappy students after reading the reviews here......"

Rating 2/10

"Will never use again!! They sent me a completely wrong book. I called to complain and they could not get the details straight of their mistake. It took FOREVER to receive a refund. Then I go to return another book after the semester was over, and they automatically charge me for a "damaged" return but that's how the book arrived! I don't even have the energy to call and complain. Will never use again!"

Rating 2/10

"I received my one day shipping book and my two day shipping book all on the same day, 5 days later. Absolutely ridiculous. Completely."

Rating 2/10

"I ordered my two book rentals using express shipping (2 day shipping) on a Thursday in the morning and received the books Tuesday afternoon, when I was told I would receive the books on Saturday. The second problem was that I ordered two norton anthologies that include three volumes: d e and f. One of the bundles was complete the other was missing one of the volumes. When I called and talked to customer service I was on the phone for 25 minutes just to let them know I need the volume that was missing. Will not use the website again, since there are many other choices. "

Rating 2/10

"DO NOT use this place!! I'm starting to think I've been scammed, as I still have no books! I ordered books and part of the order mysteriously had the wrong zip code. I called "customer service" and was told the books were at the post office with the wrong zip & to help myself out, I should go get them!! I would, except it's almost an hour away from me... The best part is that I still do not have the books that had the correct zip code either..... I ordered books from CHEGG.COM the same day & those books were on my doorstep 2 days later! "

Rating 2/10

"So I went from ordering a 3-month rental to receiving a useless, damaged book, to bookrenter promising to expedite a shipping of a replacement, to not receiving that replacement, and having to contact them to find out the problem, to them telling me that the item wasn't in stock anymore. I then told them I would just work around the damaged one since there isn't any replacement available and they flat out said no. They said that their system will not let them change the out of stock replacement order, so I will have the send the damaged book back within 30 days or I will get charged full price of the book. I was like WTF??? So they would rather lose the business?? Well that's fine by me, I will never order from them again. (Especially since this was the second time I ordered a rental book that came damaged and useless.) "

Rating 2/10


Rating 2/10

"Hey students on here looking for textbooks, I would very strongly advise staying away from the company BookRenter.com. I ordered a textbook from them on 8/23/15 and I tracked it all the way to Knoxville with the convenient tacking number. I checked it on the 27th and for some reason the UPS tracking said that it was undeliverable. I contacted BookRenter and they told me that it was at the local post office and that I would be able to pick it up there. Not a big deal, mistakes happen. I left to get the textbook minutes after they told me it was there, but the USPS no longer had it. I thought that was strange and confirmed that it was the correct address, which it was. I contacted BookRenter 8/28/2015 and asked what was going on. After being handed off and treated very poorly over the phone, I was told that they no longer intended to get me my book by the "guaranteed" date of September 3 BUT they would be keeping my money until then.
I am sorry to put a black mark on a company, but I have been more than reasonable with them. I understand mistakes happen that are out of their control, but it is still their responsibility to fulfill what they promised, have at least decent customer service, and to return what I paid them when they bluntly stated they no longer intended to do what they were suppose to. They have put me over a week behind in my class so I wanted to warn others before doing business with this particular company.

Rating 2/10

"Be extremely careful when ordering books that come with supplementals! My son needed Pearson's Mystatlab for his class. The key was already used and invalid! Bookrenter.com explained that they state on their site that supplementals are not guaranteed. Apparently it's a roll of the dice to see if your book has a key that has already been used. Will NOT use their service again!!!"

Rating 2/10

"I live in a rural area and return my books in a UPS drop box. I dropped a class and retuned the book to Bookrenter--then rerented it in the spring when I retook the class. The first book I returned apparently never made it--and they would never acknowledge that I must have or else why would I rerent?? Then with the horrid customer service I couldn't even get them to consider crediting me the extra charges towards the cost of the book so I had to pay it in full to avoid the extra costs. They asked so many times for a copy of the store receipt where I dropped it eventho I explained so many times I used a drop box. Customer service is so bad I will NEVER use them again!"

Rating 2/10

"Oh my gosh! Where do I even start?! I accidentally sent them a different copy of the same book (one was mine and I rented the other from them). I didn't realize I sent the wrong copy till I was charged full price for the book! I called and told them my situation and they agreed to refund the charge and gave me an extension to return the right book. They also asked me for my personal info: address, and card number to charge me for a return shipping fee to return my book to me. Well after a month I still had recieved nothing. I called again and they told me that I did not ever send a wrong book in the first place. ARE YOU KIDDING ME?!
1) You had no trouble locating my book the first time I called.
2) You charged me a return shipping fee so of course you planned on returning a book to me!
But no now my book doesn't even exist! They agreed to investigate it and would get back to me in a couple of days. Did they?!? NO. I had to call them back after two weeks of no response! This time when I called they wanted to say that there was no record of them charging me a return shipping fee?!? After a few minutes of arguing they FINALLY found it?! This is the ABSOLUTE WORST experience I've ever had with a book company! They basically stole my book and played it off like they never got it. RIDICULOUS.

Rating 2/10

"A sheer nightmare! I ordered a book and paid extra for 2 day-expedited shipping. After not having arrived for another 4 days, I called in and a customer representative told me that the book was still processing.

About 12 days later, I receive an email saying that my order was cancelled because they do not even had the book in stocks. My class is only 28 days long.

Never again Bookrenter..... never again.

Rating 2/10

"Bookrenter.Com... What can I say??? My order was to rent a book that required an online access code for the workbook. The book was received with no access code. After contacting the company, they provided a "legal" argument for why they cannot guarantee an access code. The book without an access code is useless. Requested they send me a return label and expected a full refund. They deducted shipping costs for their incompetence. Unable to get a call through or an on-line "chat" to demand a full refund. Will investigate other alternatives for book rental going forward. The issue of receiving the book was to order it from Amazon.com... saved about $50 on a new book. (The order date listed below is approximate.)"

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