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"THEY ARE AWFUL!I RENTED 2 BOOKS AND GAVE IT PLENTY OF LEAD TIME SO I TOOK THE FREE SHIPPING. SOMETHING WENT TERRIBLY WRONG WITH THE DELIVERY, AND THEY COULD SEE THAT ON THE TRACKING, BUT STILL WOULD NOT EITHER SHIP A NEW ORDER OR REFUND THE OLD ONE UNTIL 9 BUSINESS DAYS. I CALLED DAILY, TO NO AVAIL,FOR THEM TO DO THE RIGHT THING. MY SON STARTED HIS COLLEGE SEMESTER WITH NO BOOKS. I ASKED FOR A MANAGER, THEY SAID YOU HAVE TO WAIT 24 HOURS, AND NO ONE EVER CALLED. THEY ARE TERRIBLE. I WOUND UP RENTING FROM AMAZON AND THEY SHIPPED THAT SAME DAY AND I PAID MORE FOR QUICKER SHIPPING. WHEN ONE BOOK DID NOT SHIP IMMEDIATELY, THEY REFUNDED THE SHIPPING CHARGE THAT MINUTE AND TRACKED THE BOOK DOWN AND MADE SURE IT SHIPPED THE NEXT DAY. DO NOT EVEN FOOL AROUND WITH ANYONE ELSE BUT AMAZON BECAUSE THEY ARE SO CUSTOMER ORIENTED AND DO NOT MAKE YOU SWEAT IT.BY THE WAY, BOOKRENTER WOULD NOT REFUND THE SHIPPING THAT WAS FREE BECAUSE I DID NOT LET THEM SEND ME ANOTHER SHIPMENT AND IT IS IN THE FINE PRINT ABOUT THAT. THEY ANSWER THE PHONE "CUSTOMER SUCCESS," BUT THAT IS NOT WHAT THEY ARE ABOUT AT ALL."
"Do not rent from BookRenter! I would give them zero starts if I could. I ordered a book way in advance and I got a great discount from them, only to discover after a month that they didn't have the item in stock so they cancelled my order and expected me to pay 100 times more (literally, from $20 to $200) for the same item. Costumer service was no help at all. "
"They sucks. Do not buy from this site... I Order four books jan 2 and didnt receive till 16. They told me to wait every time I called in. Also, told me to check my post office and post office people told me that they never receive any thing while tracking the number provided by them. When i ask to refund money said i can return those books and get refund afterr i receive them... Do not rent from them."
"DO NOT RENT FROM BOOK RENTERS/KENTBOOKS!! I was 2 days late on returning my book, they took the full amount of the book ($140) out of my account with no warning. It over drafted my checking account and were very rude and refused to refund them. I will NEVER rent from them ever again. I have rented from Chegg.com many times and never have they done anything like that before. Please learn from my mistake and DO NOT RENT FROM BOOK RENTERS/KENTBOOKS."
"Was redirected from school website to purchase books from bookrenter.com. Received brand new books (purchased at brand new price) without supplemental material and they did not refund my money. This is a complete rip-off. If you purchase books at a brand new price you want what is in the description (and it was). Customer service is a joke."
"This company is a scam, they took money from my account then sent an email to me stating they had received confirmation of delivery of books for me. Contacted them through email numerous times, got diffrent reps EVERYTIME and none of them knew the issue i had to re-explain myself everytime, some of them just sent back blank emails, called their customer service after waiting for 20 mins a person by name of desiree had me explain the whole issue again then said she would transfer me to a supervisor then proceeded to hang up on me, joke of customer service and company"
"DO NOT DO BUSINESS WITH BOOKRENTER!!Rented a book from them and literally only used it once and put it in my drawer the rest of the semester. I returned it in the SAME, EXACT condition but ended up getting charged for major damages..saying the pages were "chewed on and torn". Talked to customer service but that was a complete joke. They took forever to respond on their online chat service and spewed out robotic messages. "
"Terrible. Don't ever buy here. Customer service is a joke, they are confused, do not listen to you, and are not well versed in their own processes. Ridiculous, this was one of the worst experiences I have had with an online purchase."
"Bookrenter sent me a badly damaged booked. It had been dropped in water/toilet, dried and so although it was legible, I contacted them to let them know. All was well until they charged my account the full price of the book and said I damaged the book!! I am livid. They will not get a dime of my money and I will take them to small claims court if I have to as a principle! I am honest, I would not return a book damaged ever!"
"Book renter sent me a highly imperfect book, with the cover nearly ripped off, markings all throughout it, and I had no complaints about this because I only needed it for one summer semester.However, when I sent it back, they automatically charged my account the retail price of the book for "damages," with no notice whatsoever. Four times the amount that I spent to rent it.I saved no money on this book, and I certainly could have gotten it cheaper elsewhere, not to mention Ididn'tt even get to keep it.They charged me the whole price and kept the book.Terrible customer service as well."
"I ordered a book for 40 ish dollars, same as the price for a rental in the campus bookstore, but the campus one was out of rentals and tried to get me to buy a brand new one for over a hundred and fifty dollars. It was really straightforward, I ordered the book, it came on time. Then my teacher said that we didn't "need" the book, so I returned it early to my campus bookstore (has some kind of connection to the site, you can apparently drop books off some places instead of shipping them back) and got a notice of refund email in my inbox a few minutes later. Cool.Because the book was returned for my reasons, not their bad, they didn't refund the 7 ish dollar shipping, but if I had opened a new one from the bookstore I'd be out over $100 (bookstore buyback SUCKS). Over all a really good experience, I'll probably use them again if I have problems with the campus bookstore."
"Beware...I paid extra for a "The Art of Public Speaking with connect access card" for online support vs. "The Art of Public Speaking" which did not include the access card. The book "with connect access card" purchase was acknowleged and shipment of the book "with connect access card" was acknowledged. When I received the book without the connect access card, I was told that Bookrenter's policy regarding "supplemental materials" was that their shipment was not guaranteed.and that the access card was supplemental material...even though I paid extra for the book with the card."
"I HAVE TO UPDATE THIS REVIEW: I just received a call from a bookrenter customer service representative. They called me in reference to this review. They apologized for the inconvenience I experienced. They also said they would refund to me the cost of the damaged book and told me how to avoid incurring this type of fee again. Due to this voluntary action, I think I will almost definitely use them again.I thought renting from this company was a good idea but I was sooooo wrong. To start with, I ordered 6 books total. The books were in not so gently used condition, but I thought nothing of it. Ended up dropping class at the very beginning of the semester (less than a week in) since it wasn't required and tried to get a refund for the book for it. I was told I was screwed because I was ONE DAY past my return date. Tried to see if I can get a partial refund or any type of credit but they were useless. Then fast forward to the end of the semester I send all my books back and get a charge of $61.56 for "major damage". No advanced notice, no phone call, just a extra charge on my card and a tiny note on my book renter account. When the books were already in iffy shape as it was, and all books were returned as the were received. If you rent from them (though I wouldn't suggest it) if any books look in bad shape request an exchange or give it back."
"never do biz here again. ordered books waited, waited, waited never came looked online to the tracking showed they were sent back to the co. so i called the rep said no they are on their way to you. they could not issue a refund i had to wait for them. the next day i got a email saying the books were sent back to the co did i want a refund. i called the rep again stated i could not get a refund i had to wait for the books would not not put a sup on the line. i called back listened to the order status on the auto system this again said my books were returned back to the co. asked for a sup or the rep who sent me an email 10 min later on hold this rep then states nope i cant talk to either and again i cant get a refund for a book that they have and i dont"
"DO NOT RENT FROM BOOKRENTER.COM. THEY CLAIMED THE BOOK I RETURNED HAD WATER DAMAGE AND WANTED ME TO CONTACT UPS ABOUT IT. REALLY?????, CHARGED MY ACCOUNT $134 AND CHANGE. NO F...ING WAY. I SENT IT BACK THE WAY I RECEIVED IT. IF UPS DAMAGED IT THATS NOT MY PROBLEM."
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