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Organizing your Reviews

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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 2nd Floor
    • Contact: jmboujon@bookrenter.com
    • Phone: 877-642-9313
    • Customer Support: 877-642-9313
    • Business Hours: 8am-5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.81/10 5.81/10
    Chance of future purchase: Rating 3.47/10 3.47/10
    Shipping & packaging: Rating 4.07/10 4.07/10
    Customer service: Rating 2.42/10 2.42/10
    Return/Replacement policy: Rating 3.21/10 3.21/10

743 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast shipping and book was in great condition, just as described. "


Rating 8/10
4/5
modified review posted

"Great Price! Shipped everything I asked for. One thing, my shipment didn't arrive exactly on time; it was a couple days late. This was most likely because I ordered the books around Christmas time. But other then that GREAT!!!! "


Rating 2/10
1/5
modified review posted

"Do NOT rent with them choose chegg or any other website. Their customer service is terrible and will not help you what so ever. The books take a forever to receive and if they send you the wrong thing don't bother trying to get help. They advertise their books incorrectly so it's possible what you're paying for isn't what you're actually going to get. Worst book site by far I have ever used and will never use again. "


Rating 10/10
5/5
modified review posted

"I love that you can get your books cheaper than everywhere else, shipping is fast also, great deal!"


Rating 10/10
5/5
modified review posted

"Good price and speedy delivery. "


Rating 10/10
5/5
modified review posted

"i just rented a book from book renter, and when i called them, i didnt wait too much, and they cancel and refund me. i have no complains at all. "


Rating 10/10
5/5
modified review posted

"Quick response and shipping.
"


Rating 2/10
1/5
modified review posted

"Very upset. I ordered my book three weeks from today and still have not received my overly priced books.. on top of that it is the wrong book and need to return it. I called customer service to speak to a representative, I was on hold for more than an hour and my call was dropped. I didn't even get to speak to a live person. I will never order from this place again!! "


Rating 10/10
5/5
modified review posted

"Just what I needed & on time"


Rating 2/10
1/5
modified review posted

"Books lost by shipper (USPS); no notification by BookRenter, no follow-up when notified; no refund; no phone number to contact to resolve. Lousy website."


Rating 10/10
5/5
modified review posted

"Books were priced fair, here quickly and the return was super easy! I have been using bookrenter.com for every semester!"


Rating 2/10
1/5
modified review posted

"Might be ok if you never have to talk to someone regarding a customer service issue. I have emailed the company about them charging the wrong amount for a damaged book approx. 20 times. the only response I get after a few days is just a copy paste of the policy stating I have to pay for damaged books. They will not even acknowledge that I am contesting the price I was charged which is over the retail price listed. Twenty emails !!! Chat just goes to email, phone number I finally found, and thats not easy, has me listed as 41 people ahead of me. I WILL NEVER USE BOOKRENTER again. at least with campusbookrentals, you can actually talk to a person/ I will probably have no choice but to pursue this through my Credit Card company "


Rating 4/10
2/5
modified review posted

"Usually I've always had a good experience with book renter. The last order I placed my order was canceled and bookrenter failed to notify that my book had been canceled. They told me I could reorder the book that was now $100 more than I paid originally. I now need the book for my class next week and won't have it. "


Rating 10/10
5/5
modified review posted

"Prompt delivery and reasonable prices as always!"


Rating 10/10
5/5
modified review posted

"Easy to order, good prices, quick shipping, and the book arrived in great condition. If the return process works this well, I will definitely be ordering again."


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