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"I ordered a pair of shoes and 3 pairs of socks from BonTon on 11/19/2013. The shoes shipped the next day and arrived the end of the week to my surprise. It was obvious that this was drop shipped directly from the manufacturer. The shoes I received were the wrong size from what I ordered and I immediately called Bonton customer service to have this returned and refunded. The rep issued me a shipping label and I received it the next day. On 11/21 I got an email notification claiming that my socks were shipped via UPS Ground. The tracking number clearly didn't look like a UPS number but a USPS number. It was invalid so I decided to give a little bit to retry later. My returned shoes were delivered back to Bonton on 11/27 and Bonton never provided any notification that they received them. It is now 12/1 and my socks have yet to arrive (the tracking number doesn't work) and my refund has not been credited back onto my credit card. I called customer service and they claim it'll take 3-5 days for them to credit back a refund and they can't do anything about the socks until after 10 business days since it was shipped. The tracking number still doesn't work, so I don't understand what the delay is. They obviously don't know where their own inventory is and their shipping department is basically non-existent since they do drop ship only it seems. Even if I waited 10 days, they'd need several more business days to investigate the issue before they can credit me back $8 for these socks. The turnaround time they need to process these kind of things is unacceptable. Even eBay's policies are faster than this! I've pretty much given up on the socks and already issued a dispute with my credit card company. I'm still waiting for the refund on the shoes, but judging on the other reviews here I may have to file another dispute for that as well."
"I was making a purchase in Trexlertown,PA store back in September and It was absolutely terrible.The price I've been charged was much higher then it should be based on was on the ticket.It was saying 75% off original price after take additional 50%.Original price was $85 but I was charged more then that. When I come back to store and talked to manager,she agreed that I was overcharged and started to talk about some "price adjustment " and there was nothing she could do.It looked like she wanted to get rid of us asap.I think it's a fraud, when store knowingly confusing customer hoping they will not notice. And most of them don't. It's a very "clever" way to make money.It's not all. Contacting customer service online-no help.They just don't care about customer at all.Responded to my email in a week with "generic template answer" saying sorry,we cannot help;"
"Order was placed on 10/24/13I ordered a Kitchen Aid mixer which cost a good amount. I received the item scuffed and scratched. I called customer service and told them the issue. They were nonchalant about it and did not seem apologetic that a high priced item like that arrived damaged due to poor quality control. They said they would issue a free UPS shipping label. It would take 24- 48 hours. I called several times, and they said said it was issued but i did not receive anything. They said they would generate a second one and after 48 hours, I finally received that. They would not request a UPS pick up for this item that weighed over 20 lbs. I do not drive. I don't know how they expected me to drop this off at a UPS location. The Representative gave me false information and told me I should call UPS myself and that the label should cover any fees they try to add on when i request a pick up. It really doesn't work that way.I finally was able to ship the return back. It arrived at their warehouse. UPS.com sends me a notification but Bonton does not. They still not have notified they received my return. I called customer service twice. The first person told me I should expect my replacement to be shipped out by end of business day yesterday. I called in again this morning and the second person told me it takes 3-5 business days for my return to be processed and credited??? (i want a replacement, not credit!!). So I have to wait until tomorrow to see if they process my return, and then another 7-10 business days for my replacement to be sent me that is after the x amount of time it takes for my replacement to get processed.I have a rebate deadline of Dec 2nd. At this rate, i don't know if i will even make the deadline.I ordered it on Oct 24th, today is Nov 7th. I have never dealt with a company that took this long to sent out return labels, then process, and send out a replacement.I told them they should expedite the shipping for my replacement but they said they could not do that. They have the option to charge people for special handling and to charge people extra for expedite shipping but they could not upgrade that for me after damage on their part and wasting a huge amount of my time following up on this."
"I placed a large order, which Bonton split into several shipments. Three packages were left on my stoop by UPS, and were stolen. Granted, that was not Bonton's fault. However, the followup was a nightmare of misinformation, and promises that the items would be replaced. Had I known that was not the case (3 of 9 items were replaced, the remainder went out of stock and were refunded), I would have reordered at least one of the items, which was to be a Christmas gift. The phone reps were friendly and helpful, except for the misinformation part. The email responses often did not really address the question at hand."
"Ive read the other reviews for Bonton and theyre mostly negative and it made me nervous once I had purchased a purse for an extremely low price. But I had an amazing experience with Bonton, my order came within 5 days of purchase and it was EXACTLY what I had seen in other stores for more than double the price. I love this company for saving me so much money! Very satisfied! Will order through them again!!"
"Horrible customer service.I ordered two items from BonTon. One item was my main focus, the other was filler for free shipping. They confirmed (and shipped) my order. AFTER I had received the filer item, BonTon emailed to let me now that they would not be shipping the main item. Thus, I was left paying for the filler item and the shipping.After contacting customer service twice, I am still yet to get a response.What a horrible waste of time and money. BonTon . . . you suck."
"First time customer of BonTon. Placed an order online and it was accepted. A few days later I received an email that they were canceling my order and I would not be receiving anything. Avoid the trouble and order from a reputable company like Amazon instead."
"AVOID!!! AVOID!!!! AVOID Like a PLAGUE!!!!!Purchased a wedding gift through this store online during a labor day sale, just because it was a little cheaper than Amazon, what a big mistake!. For 3 days, the order just sat there with no change but they did take the money from my credit card the very second after the order. After 3 days, the order just vanished!, no trace of it in the orders page. Called the customer support and they lied to me that it was out of stock, while it was still available online. I told them that I will place the order and they can just match the labor day sale price, but they wont!. The most unethical and cheesy company I have ever come across. Even walmart is a million times better than this store."
"Avoid. Cancelled order several days later. Said it was in stock then changed it to OOS. still see it online for purchase.Dont go here"
"A terribly company with poor business policies and a crappy IT/Database admin. They offer deals on products, you place orders, they cancel orders because their Database Admin does not know how to keep the site up to date with the stock they actually have in their inventory. I placed an order for a Suitcase, deal went through, money charged, 4 days later they tell me: "Thank you for your recent order. Although at the time the order was placed it appeared as though we would be able to honor your request, we are unable to fulfill the following items. If there are other items on your order, they will ship promptly and we will notify you by email. We apologize for this inconvenience.Should you have any questions, our Customer Service Department may be reached at 1-800-945-4438, daily from 6am to midnight CST.If email is more convenient, please contact us at firstname.lastname@example.org.Best regards,The team at Bon-Ton"What a crap company. They need to own up to their mistake, send the product, and hire someone with knowledge in the IT world to administrate their site and database properly. I recommend yo DO NOT spend ANY amount of time looking through their site, much less ordering a product as you won't get it. "
"Called in an ordered two pieces. They shipped one piece. Called back and said they will not ship second piece. I told them to check recording call, they did not. They will lie to you, ship out incorrect quantities and tell you oh well.One of the worst if not the worst company I have ever dealt with. Do not purchase anything from these dishonest people."
"This is my 4th PROBLEM FREE web order from this store. I've never had a single problem with them, and their products are always exactly as they are described on their website. People always seem to make a big deal when something goes wrong, but how many people don't write anything because everything went perfect as they expected? I will continue to buy from Bonton, and highly recommend to my friends and family."
"BUYER BEWARE. FUNKY RETURN POLICY. Usually when we place an order, we expect the item to fit..... because we know our size. Well I order three pairs of shoes from BonTon.com. Two pairs, which were aerosoles, which are supposed to be comfortable shoes, hurt my feet in a couple of areas. It wasn't until I went to look for an ARS label (which is a UPS label used to return items to a company and they deduct like $6.95 from the return) and realized there was none. THere is this little slip that you have to cut with scissors and tape down to the box. I did so. The box weighs very little. I went to the post office to mail the package and the price was $11.50. I could not believe my ears. I live in Pennsylvania and the return is to Ohio. I called BonTon to inquire about a prepaid label and was told they only do that if the error is on their end. Anyway, this is to let you know that if there is a possibility of the item not fitting (clothing, shoes) DONT buy unless you want to pay a ton of money to return the items. Deal with a company that has either a free shipping/free return policy.... or a company that deals with the ARS label. I returned a package back to HSN (which I handed to my UPS driver when he delivered a package to my door--- no extra trip to the post office) which was twice the weight of the package to be returned to BonTon.com, and because HSN uses the ARS label system, I only paid $6.95. I believe BonTon sells quality stuff, but their return policy suck! Because of this policy, I will no longer shop at BonTon, and will unsubscribe to their email updates. Good Bye BonTon.com"
"I purchased a discovery kids train set on Dec 29, 2012 for a great price. Received an email that the item had shipped. Called on Jan 12, 2013 to see if there was a tracking number. I was told the item was out of stock. No notification after order placed that item out of stock and/or order cancelled. Told they would refund my money. Have yet to receive refund"
"I saw a great deal on KitchenAide 3-pc. Bakeware Set on a deal site from Bonton for $14.97 shipped. It was dirt cheap. I jump on the order right away. I didn't even check reselleratings and two days later, I got shipping notification. Product arrived, everything was intact. I was pretty happy, but now looking at the other reviews...I must of gotten lucky. To be honest, if I check out the reselleratings on Bonton....I probably would of passed. The bake gods were smiling me on this one. "
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