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Stores > BonTon

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  • BonTon

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.75/10 3.75/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

51 Customer Reviews

Rating 2/10

Worst return/exhcange experience ever

"After seeing in January of 2016 that BonTon participates in the ShopRunner service, which is a perk of American Express card membership, I decided to give them a try. I ordered some maternity clothing in January. The items arrived fine and per the time indicated, but upon trying them on, I realized I needed one size up in each item. So, I used the pre-printed return label provided and included the request for exchange in the package, along with the unworn items. I then dropped the package off at a local USPS (even went inside to ensure it was processed). After about two weeks had passed, and I hadn't heard anything, I emailed the web orders customer service team to ask about the return. I provided the information requested and was told that once they received the return, it would take 7-10 days for them to process it and another 7-10 days to send me the new items. They finally acknowledged receiving the return shipment in late February. (How does it take a month for a package to arrive using a prepaid USPS shipping label?) I finally received the replacement items in April. By then, I no longer needed the clothing as the season (and my size) had changed. So, I left the clothes in the original packaging, included the return slip in the package, sealed the package, and once again used the provided return label and took the package to the local USPS per the return instructions. It is now mid-June and I have heard NOTHING, despite two emails to the customer service team inquiring about my return. So, they have had my money since January, and I now have nothing to show for my order, and cannot get a response from BonTon. I have NEVER experienced such poor service for returns/exchanges. All I want is my money back, which I feel is perfectly reasonable given it has been almost 6 months, and everything I sent back was unworn with original tags attached, AND I followed all of their stated return processes. I find it absolutely unacceptable that they are now just ignoring my inquiries. I cannot recommend doing business with this company. Also, they never sent me an email when the exchanged items were sent to me in April and the original order number doesn't seem to apply. So, I now have no order number to use to even track (via their website) the return of the items that arrived to me in April. The order number listed below is the original order number from January as it is the only order number I was ever provided. However, what should be listed is the order number they assigned to the items they sent to me in April (the exchanged items) that I then returned, but for which I have yet to receive a refund or a response of any kind."

Rating 2/10

Disguised bait and switch tactics

"They announced sale and I ordered some sale items. They canceled items from my order that when ordered had a great price. I guess they put some items on a great sale and when you signed up and buy the items they just simply cancel it without any explanation: " Due to unforeseen issues, the following items have been canceled. You will not be charged for these items. We apologize for this inconvenience."

Rating 2/10

"Similar to what others have submitted, this online store is just a mess. I returned a damaged product via their instructions. A week passes and I hear nothing. I sent the customer service dept. an email asking for the status. They tell me they never received a return from me. I need to send them a tracking number to go any further. I don't have that information. I printed off THEIR return label so why don't they have a tracking number on file? Needless to say, I have since sent 3 emails asking for an update and if they will refund my money regardless of their lousy return process. No. They will not. I will never, ever, ever shop here again. I would encourage you to follow my lead. In summary, I have no product and I'm out $100 dollars. Never, ever again."

This review was modified by CoriL on December 12 2015 08:50:49 AM

Rating 2/10

"Online orders a complete nightmare. The warehouse logistics are terrible items are not married together and shipped so be prepared for several packages. A warehouse error on one item occurred, resulting in shipping to the bill to address by mistake. Now keep in mind this is a $8.25 item, and after spending over an hour speaking with three different customer service people this is what resulted-getting a call tag which really wasnt because once it printed it was not toreturn to fed ex but to the post office where I am suppose to take it. then where it is to travel ground back to their warehouse to be processed and then issued a credit to then resend. oh I was offered .82 cents for my trouble. I have been a long term customer purchasing furniture, matteress ect with several orders still waiting to be processed but I WILL NO LONGER DO BUSINESS WITH THEM,"

Rating 10/10

"After reading the poor reviews for this website I feel compelled to add my story. I placed my order on Thursday experiencing no problems with the website at all. I immediately received a confirmation email. I received a follow up email that my order had shipped with a tracking number. My order arrived on Tuesday. The item I ordered is exactly what I wanted at a very reasonable price. I am very happy with this company and wouldn't hesitate to order from them again."

This review was modified by Dpalmer5 on September 29 2015 03:57:55 PM

Rating 2/10

"On 6/20/15 at Store #46 in Lakewood NY i needed to order a bathroom set and I could not use the computer as I have a blind eye and very bad sight in the other and these 2 asso helped me so much They helped me for about half hour or more as there were problems with the computers They called the main office and made sure everything was right. These gals were LouAnn and Lynette 00019590 They kept their cool and were so pleasant Thanks to them Connie SheRER"

Rating 2/10

"I ordered some makeup and was supposed to get a 7 piece free gift ! Well I did not get the free gift .... They said if it wasn't added at the time of check out, they were out ! I tried to cancel the order and they said I could return it to a store who carried the product ! It was just a scam !!! I will NEVER order from Bon ton again !"

Rating 2/10

"they just cancel your email without any notices...and it website unable accept credit card always say problem it... but I do see they try charge on card because I received notes from my cc company... "

Rating 2/10

"Bon tons website is a worthless joke. Over the last ten years I have tried to place orders and have received the same error messages; especially when checking out with shoprunner. Tonight was the last straw. I spent an hour and a half trying to check out on line only to receive an error message that there was problems with their express checkout. I've had too many bad experiences with this company that I will never attempt placing orders again despite their enticing promo codes!"

Rating 2/10

"Wished i could see all these reviews before purchasing from this company. Worst experience ever. Terrible customer service, it's funny how their email logo says "customer first" do they even know the meaning of having that logo? From the rep attitude i feel they put customer last, not even trying to help the customer to resolve the problems. DO NOT SHOP AT THIS STORE, you will get disappointed. I do not normally write reviews, but this is just simply very upsetting."

Rating 2/10

"I purchased 6 towels and I was only shipped 4 with no explanation of what happened to the rest of my order. I e-mailed customer service with a copy of my invoice clearly showing that I ordered 6 towels. I received this response from Melissa B "We apologize for the inconvenience; but the order that I see only shows that you purchased 4." She didn't even look at the invoice I sent. Terrible business practice and ineffectual customer service."

This review was modified by cnthrash on December 12 2014 08:23:27 PM

Rating 2/10


Rating 2/10

"BonTon is the worst. I will never order thru them again. Ordered a Zwilling knife received the wrong one. Sent 2 emails never heard back called spoke with rude sales associate that didn't help at all as he told me I got what I ordered and when I try to explain what it is I ordered he said "What do you want me to do." with an attitude. I have not received the knife I ordered or my refund. This company is the worst. Worst on-line ordering, worst customer service, worst at rectifying there mistakes. I will never order again thru them. Take my advice don't waste your time. It's not worth the fight, time, or energy."

This review was modified by tiredofgettingtheshaft on December 08 2014 10:31:19 AM

Rating 2/10

"Don't ever buy from these scammers! We ordered a coffee maker and griddle and got used and beat-up items. Coffee maker was severely scraped and the pot was cracked in two places. It was poorly placed back in the box with packaging that was horribly loose and appeared as though a 3 year old had packaged it. The griddle had severe scrapes and there was grease on the bottom. It is obvious that Bon Ton had repackaged these used items and sold to us as new. Shame on you, you dishonest scammers! Please, do not buy from these crooks! Save your money. Spend a little more and buy from a more reputable merchant! Just look as their reviews! Please do not buy from them!"

This review was modified by TXMary on December 06 2014 01:18:56 AM

Rating 2/10

"Wish I read these before I purchased from them. Ordered a knife set on 11/29. Here it is 12/4 and still hasn't shipped. Called to check, cc rep was no help. She said it looked weird, but she could only see the order,not shipping. She said because I chose standard shipping, I would receive it in 7-10 business days. Duh, I know that. I do what she does for a living. But I ordered 2things from 2 totally different sites with same shipping on 12/2 and they both have already shipped......so come on here. This is why companies like this are going under by the dozen and Amazon is taking over. There's something to be said for good service and efficient shipping. Guess I'll wait the 7-10 days and see what happens. I'll be calling back."

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