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"The management team and poor attitudes, scheduling, and just incompetentence. First night of labor day sale. No staff on in furniture Dept. Asked to speak a mgr. Stated someone could call next day. Asked if wuld honor discounts from tonight, said yes. But they called and wanted 10% more. I should have ordered online that night. Oh but good news is Goodwill sale will be better on Wednesday, okay waited was 10 more. So I just did it our order was supposed to be in on Friday 15th. And would call with delivery time. Okay husband took day off called they were rude to him and said the furniture Dept isn't in. Called corporate they told me that furniture was there but can't be scheduled for delivery until they check it in and did not have a way of getting hold of anyone until Monday. Well here we are told next date for delivery Sept 23 no sooner. Ask to speak to mgr whom stated we did read the fine print that the furniture is only in wearhouse doesn't mean delivery. But they would waive delivery fee of 100 dollars. They also stated they had no way of contacting or controlling there schedule. Well cancelled order. And will no longer do business, cause apparently that don't want to either. Guess they will be closing soon too with lousey service and a lack of having contact to speak to forget it. Went to a real furniture store spent my money 3 day delivery guarantee already scheduled. Thursday. NOT Saturday 3 weeks later."
Bait and switch merchant
"Advertise good prices on some items to trick you to make an order (often along with coupons with minimums just above advertised prices, so you would have to buy useless fillers to get a deal). Later canceled the main item claiming it was out of stock, while it became back in stock less than in a week for a full price. Shipped the rest of the order (fillers) which you can't return unless you pay for the shipping yourself or have a store nearby. "
"Ordered two Zwilling J. A. Henckels Four Star 7" Chef's Knife and waited for more than a week for them to ship; however, they canceled my order because the knife was on deep discount sale. They just simply cancel it without any explanation: " Due to unforeseen issues, the following items have been canceled. You will not be charged for these items. We apologize for this inconvenience." It is not a trustworthy store. Only the fool will shop at Bon Ton."
"Growing up it use to be called Carsons Pierre Scott. When I was little we went for special occasions and I got to pick out a pretty dress. The sales person was always beautiful and the lighting would make every rhinestone on my dress sparkle as if I was a princess. Fast forward 40 years later. I still go to find that perfect dress to hide my imperfections. This time around the ladies at the Clinique counter help me to highlight and contour so my face sparkles. Walking in its like going to a family members house. They say hello to you by name and they ask you how your son is doing. I may be a little old school but all the techy gizmos in the world will not be as personable as the people that work there. Nowadays people want fast and ready at your finger tips but I like to shop. When I mean shop you could almost pay me for being at Carsons because I make a day out of shopping there just like it was with my mom when I was younger. I don't expect miracles and for those who wait in line with me who think you can shop for a whole outfit and get checked out all in 10 minutes is crazy. Sometimes the lines are long but it's only because that pretty lady is finding the best coupon to work for others and will find the one for you, so who won't want to wait to save more. Carsons is the only store that treats me like a person. I always seem to come in with a messy bun and some type of baby food stuck on my shirt. They don't run to the lady with a Micheal Kors bag and a BMW Keychain. They deal with the order of the line and that's the way it should be. I may not be a person of importance but I have seen the pretty lady behind the counter be called things out of her name because other customers want to be rude. My feelings is that people are human before customer service and they should be treated as such. Things can go wrong but when you come into the store acting crazy you should be treated like your crazy because no one understands you. But the pretty lady still deals with you as best she could.So I would say there are not many stores that are from before that are classic as Carsons. Thank you forany years of service. At least you aren't someone new every 5 months. "
Misleading item descriptions
"I purchased what I thought was going to be a throw for my Grandson and his wife for this winter. He's a Bears foorball fan so I found one that had a Official Bears picture on it. I was extremely disappointed with the quality of the product. Neither the on line picture nor the description of the product gave any indication that it was distressed to give it a vintage look. Besides not looking like the picture it was described as being a “Super Plush Throw”. The material is so thin it certainly does not qualify as a “throw” at all. It is so thin and flimsy I can't imagine what you would use it for. The return policy certainly doesn't give a customer a break from their misleading descriptions. They were going to deduct from the refund about twice what it would cost to ship it back. I told them I'd ship it back and they could issue a full credit. My advice is to stay away from BonTon.com. You're bound to be disappointed and then have to pay to return it."
A good source of entertainment
"Once I accepted the fact that some of the items I order could get cancelled, I started to have a good online experience with Bonton. This revelation came to me when I ordered five items from the Yellow Dot Sale, and the only item that they DID NOT cancel was a $2 pair of gloves, lol. You just never know, they don't seem to have a good hold on their actual stock on hand. But Bonton's clothes are wonderful, the sale prices incredible, and it is fun to see what new items they will add each day."
Idiot who shopped here at Bon Ton.com
"Please save yourself time and money. They sell low quality merchandise, while telling you its high quality and giving false descriptions. Then when you want to send this garbage back, you must pay for it. The sand paper sheets I bought for $49.00 would cost me $22.00 to send them back! This is what they count on. Even if you pay to send them back they are still profiting because theses sheets could't cost them more than $10.00! Please shop ANYWHERE else! I promise you'll be much better off."
Will not honor offers
"Bergners.com is handled through BonTon and on 2 different occasions I have ordered and did not get the free gift their packing slip indicated was enclosed. Do not order through BonTon for your Bergners, and other favorite stores. Per Bergner's they are not part of the Bergner's chain and are a totally separate business. Bergner's will not and cannot honor what the online promised."
Closed my Bon Ton account after experience in Wilkes Barre store
"Purchased a pair of Calvin Klein Jeans shoes on 02/22/16. The leather "coating" on the shoes began to peel off, so I decided to take them to the store on 06/27/16 as they were defective. While waiting for help, I chose 3 other shoes to try on. When I told the Sales Associate about the issue she asked "Do you have the box and receipt?". I had the receipt but did not save the box. She looked at them and said I must have gotten them wet, and would call a Manager. The Manager agreed with the Sales Associate and added that they looked like I had gotten a lot of wear out of them and they must have been wet. I explained that I have many shoes, most of which I have had for years - and all shoes will get wet at one time or another due to rain, and leather does not normally respond to water in this way. She said there was nothing she could do, was so unpleasant that I decided not to purchase anything and walked to Macy's where I had a pleasant shoe buying experience. Upon arriving home, I called Bon Ton and closed my account and will never give them any more of my business. May I add the Staff could have been pleasant and accommodating, could have smiled and acted as if they wanted to help - offered an adjustment as the shoes were now marked down - but they were stone-faced and most unpleasant."
Worst return/exhcange experience ever
"After seeing in January of 2016 that BonTon participates in the ShopRunner service, which is a perk of American Express card membership, I decided to give them a try. I ordered some maternity clothing in January. The items arrived fine and per the time indicated, but upon trying them on, I realized I needed one size up in each item. So, I used the pre-printed return label provided and included the request for exchange in the package, along with the unworn items. I then dropped the package off at a local USPS (even went inside to ensure it was processed). After about two weeks had passed, and I hadn't heard anything, I emailed the web orders customer service team to ask about the return. I provided the information requested and was told that once they received the return, it would take 7-10 days for them to process it and another 7-10 days to send me the new items. They finally acknowledged receiving the return shipment in late February. (How does it take a month for a package to arrive using a prepaid USPS shipping label?) I finally received the replacement items in April. By then, I no longer needed the clothing as the season (and my size) had changed. So, I left the clothes in the original packaging, included the return slip in the package, sealed the package, and once again used the provided return label and took the package to the local USPS per the return instructions. It is now mid-June and I have heard NOTHING, despite two emails to the customer service team inquiring about my return. So, they have had my money since January, and I now have nothing to show for my order, and cannot get a response from BonTon. I have NEVER experienced such poor service for returns/exchanges. All I want is my money back, which I feel is perfectly reasonable given it has been almost 6 months, and everything I sent back was unworn with original tags attached, AND I followed all of their stated return processes. I find it absolutely unacceptable that they are now just ignoring my inquiries. I cannot recommend doing business with this company. Also, they never sent me an email when the exchanged items were sent to me in April and the original order number doesn't seem to apply. So, I now have no order number to use to even track (via their website) the return of the items that arrived to me in April. The order number listed below is the original order number from January as it is the only order number I was ever provided. However, what should be listed is the order number they assigned to the items they sent to me in April (the exchanged items) that I then returned, but for which I have yet to receive a refund or a response of any kind."
Disguised bait and switch tactics
"They announced sale and I ordered some sale items. They canceled items from my order that when ordered had a great price. I guess they put some items on a great sale and when you signed up and buy the items they just simply cancel it without any explanation: " Due to unforeseen issues, the following items have been canceled. You will not be charged for these items. We apologize for this inconvenience." "
"Similar to what others have submitted, this online store is just a mess. I returned a damaged product via their instructions. A week passes and I hear nothing. I sent the customer service dept. an email asking for the status. They tell me they never received a return from me. I need to send them a tracking number to go any further. I don't have that information. I printed off THEIR return label so why don't they have a tracking number on file? Needless to say, I have since sent 3 emails asking for an update and if they will refund my money regardless of their lousy return process. No. They will not. I will never, ever, ever shop here again. I would encourage you to follow my lead. In summary, I have no product and I'm out $100 dollars. Never, ever again."
"Online orders a complete nightmare. The warehouse logistics are terrible items are not married together and shipped so be prepared for several packages. A warehouse error on one item occurred, resulting in shipping to the bill to address by mistake. Now keep in mind this is a $8.25 item, and after spending over an hour speaking with three different customer service people this is what resulted-getting a call tag which really wasnt because once it printed it was not toreturn to fed ex but to the post office where I am suppose to take it. then where it is to travel ground back to their warehouse to be processed and then issued a credit to then resend. oh I was offered .82 cents for my trouble. I have been a long term customer purchasing furniture, matteress ect with several orders still waiting to be processed but I WILL NO LONGER DO BUSINESS WITH THEM,"
"After reading the poor reviews for this website I feel compelled to add my story. I placed my order on Thursday experiencing no problems with the website at all. I immediately received a confirmation email. I received a follow up email that my order had shipped with a tracking number. My order arrived on Tuesday. The item I ordered is exactly what I wanted at a very reasonable price. I am very happy with this company and wouldn't hesitate to order from them again."
"On 6/20/15 at Store #46 in Lakewood NY i needed to order a bathroom set and I could not use the computer as I have a blind eye and very bad sight in the other and these 2 asso helped me so much They helped me for about half hour or more as there were problems with the computers They called the main office and made sure everything was right. These gals were LouAnn and Lynette 00019590 They kept their cool and were so pleasant Thanks to them Connie SheRER"