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"My shopping experience with BlueNile, especially their customer service, was/is horrible. I purchased an Opal and diamond ring in 18k white gold for my wife for Mother's Day 2011, it's our new sons birthstone. Everything went fine with the transaction and receiving of the ring, she was very happy when we gave her the ring on Mother's Day. Well, she wore the ring every so often to gatherings, dinners, church, etc. One Sunday at mass she just so happened to look at the ring and noticed the Opal had fallen out, she got that sick feeling in her stomach. I told her not to worry and that I would call up BlueNile first thing Monday and get the ring fixed/replace because I was told BlueNile has excellent customer service....boy was I wrong!!! I shipped the ring back via USPS overnight and insured for $1k, $25 in shipping charges. Well they received the ring and had their jewelers inspect the ring. Of course, saw it coming a mile away, they claimed my wife must have hit the ring on something caused the Opal to fall out. I can't argue, they are the pros, so they charge me $80 to replace the Opal and return the ring. I specifically ask how can a stone fall out, maybe they didn't use enough jewelry adhesive or whatever it's called. They respond that this ring does not use adhesive and the Opal is held in place by the 4 prongs, I accept their answer. We receive the ring on a Friday night and my wife wears it to work the next Saturday. I receive a panicked call from my wife about an hour into her day saying the Opal had fallen out once again. Everyone in her office stopped what they were doing and luckily found the Opal. Once again we contact BlueNile and of course they want to see the ring for inspection. My wife has had enough, she is a bit more 'aggressive' than I, and she called and spoke to a supervisor that Saturday after she got home from work. Of course the supervisor agreed with my wife when she said it was ridiculous the Opal fell out once again after an hour of wearing it and she stated there was obviously a defect with the craftsmanship of the ring. BlueNile gave us an RMA and shipping instructions to return the ring. About a week later we receive a call telling us that the reason the Opal fell out was due to not enough adhesive was used to hold the ring in the setting. I found this extremely amusing due to the fact I was told the Opal was held in place only by the 4 prongs the first time around. So my wife is now very skeptical of BlueNile and asks for a refund. BlueNile responds that they can't get a refund and they can either fix the ring once again and return or we can pick out another piece of jewelry. This is horrible customer service, obviously there is a defect in craftsmanship of the ring. My wife has plenty of jewelry and never had an issue with any stones falling out, let alone twice for the same ring!!! Also, we don't want another piece of jewelry, this was a Mother's Day gift for my wife for her first mother's Day after the birth of our first child. And why would we want them to 'fix' the ring again only for the Opal to fall out once again? My wife doesn't want to worry constantly about the Opal falling out when wearing the ring as well. I can guarantee if we bought from a local jeweler we would not be getting the run around we are getting from BlueNile.com at this time. Be very wary of this online jewelry site, they are great if the product they sell doesn't have any issues, but prepare for battle if anything should happened to the piece. BlueNile's motto is definitely not 'The customer is Always Right!' "
"I had a very positive purchasing experience. I talked to Gina from Seattle Washington (x5030??) and she was relax and took the time to explain the purchased item and the process. The diamond band arrived without a hitch and looks wonderful. Thanks BlueNile"
"I recently purchased my girlfriends engagement ring from bluenile and I am very pleased with my entire experience. I was a bit hesitant to buy such an expensive item off of the internet without actually being able to see it, but I after receiving the item I can say that I am very impressed with both the quality and the price that I paid.
I did an extensive amoutn of research and bluenile had the best prices and also had great customer service. There were other online retailers out there that also offered competative price, but when I starting looking into reviews on their business there were complaints regarding their customer service and order delivery. After calling bluenile and talking to the their customer service staff my worries were immediately put to rest. The customer service agent was not only polite and helpful, but was genuinely just a good person. I could tell right away that Bluenile was just trying to make a quick dollar by selling you a budget ring. I could tell they valued my complete satisfaction and would do whatever they needed ensure that I was pleased with my product.
As I said, I was a pretty skeptical about purchasing expensive jewelry from an online jeweler, but now I am completely sold on Bluenile. I will purchase from them again and will reccommend them to all of my friends."
"Well...there goes my lunch money for the next five years. It's amazing to me that people actually rate this diamond mill with high ratings. My diamond in particular was square (ascher) cut and although the clarity and carat were correct, I got it appraised by a reputable gemologist in West LA who gave the color an "H" instead of the "G" I paid for. Also he appraised the cut as "fair" whereas I specifically ordered "very good". I'm currently trying to return the diamond, and have now resorted to using an attorney (!). Buyer Beware; never buy something this important online."
" I've been a fan of Blue Nile for a while now. I find the prices are very competitive, and the customer service is excellent. I recently had to order a replacement for a lost ring, and despite the fact it was ordered years ago, and I could not find the records, the customer service rep was able to dig up the old order, called me back very quickly and told me exactly what I needed to order a duplicate replacement. Everything ships fast, your status updates are frequent, and they'll call you with any difficulties.
"I ordered a necklace for my girlfriend's birthday. I ordered it around 4 PM yesterday, and it was here by 10 AM this morning. And for only $7.00! Packing was excellent, and the necklace is beautiful. I'll definitely buy from BlueNile again in future."
"Very Good! I found the diamond search engine one of the best I've seen. The education sections are more than enough to bring you up to speed on making a diamond purchase decision. I called them a couple of times and the people I talked to were always friendly and very knowledgeable. I must add that I was never put on the dreaded 'please hold for the ....' for more than 10 seconds. I am extremely satisfied and will be back. KC "
"I'm really stunned with the current reviews with Blue Nile. My experience with them was top notch.
I was hesitant at first with buying an engagement ring online. So, I dug deep and researched their legitimacy. I found a lot of good stuff on them. Yes, there was some bad, but being as big as they are, you are going to run into that.
So I ordered the ring, and as promised, it was delivered on time. I got all the proper paperwork and documentation on the ring. Their 30 day money back guarantee made me comfortable enough to make the purchase.
I took the ring into a local jewelry story where I was able to test the diamond and look up the serial number that was laser inscribed on the girdle. Everything passed with flying colors. Even the jewelry story employees complimented on the quality of the diamond.
Through the purchasing process, the operators were extremely friendly and patient with the multitude of questions and concerns I had.
I feel I got a really good deal on the ring and can't wait to get down on one knee for my one true love with this gorgeous diamond. :-)"
"I ordered a 1 caret diamond engagement ring and myself and my fiancee are extremely happy with it. The only problem we had was that she told me the wrong size...we had that fixed locally. The shipping was fast and on the exact date predicted with my original order. That made it really easy to plan for the big proposal."
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posted Jun-17-2005 
posted Apr-27-2011 
![Share](javascript:share_rating({"review_body":"I had a very positive purchasing experience. I talked to Gina from Seattle Washington (x5030??) and she was relax and took the time to explain the purchased item and the process.<br>The diamond band arrived without a hitch and looks wonderful. Thanks BlueNile","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/209868#comment209868","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"wartski","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently purchased my girlfriends engagement ring from bluenile and I am very pleased with my entire experience. I was a bit hesitant to buy such an expensive item off of the internet without actually being able to see it, but I after receiving the item I can say that I am very impressed with both the quality and the price that I paid.<br><br>I did an extensive amoutn of research and bluenile had the best prices and also had great customer service. There were other online retailers out there that also offered competative price, but when I starting looking into reviews on their business there were complaints regarding their customer service and order delivery. After calling bluenile and talking to the their customer service staff my worries were immediately put to rest. The customer service agent was not only polite and helpful, but was genuinely just a good person. I could tell right away that Bluenile was just trying to make a quick dollar by selling you a budget ring. I could tell they valued my complete satisfaction and would do whatever they needed ensure that I was pleased with my product.<br><br>As I said, I was a pretty skeptical about purchasing expensive jewelry from an online jeweler, but now I am completely sold on Bluenile. I will purchase from them again and will reccommend them to all of my friends.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/745737#comment745737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"Schnitz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product. Love the ring. would love to purchase from bluenile.com again next time. ","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/90859#comment90859","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"pegasus75","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well...there goes my lunch money for the next five years. It\u0027s amazing to me that people actually rate this diamond mill with high ratings. My diamond in particular was square (ascher) cut and although the clarity and carat were correct, I got it appraised by a reputable gemologist in West LA who gave the color an \u0022H\u0022 instead of the \u0022G\u0022 I paid for. Also he appraised the cut as \u0022fair\u0022 whereas I specifically ordered \u0022very good\u0022. I\u0027m currently trying to return the diamond, and have now resorted to using an attorney (!). Buyer Beware; never buy something this important online.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/1523038#comment1523038","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"lainabug666","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"<br>I\u0027ve been a fan of Blue Nile for a while now. I find the prices are very competitive, and the customer service is excellent. I recently had to order a replacement for a lost ring, and despite the fact it was ordered years ago, and I could not find the records, the customer service rep was able to dig up the old order, called me back very quickly and told me exactly what I needed to order a duplicate replacement. Everything ships fast, your status updates are frequent, and they\u0027ll call you with any difficulties.<br><br>I\u0027ll be buying there again.<br>","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/584329#comment584329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"Jon003","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a necklace for my girlfriend\u0027s birthday. I ordered it around 4 PM yesterday, and it was here by 10 AM this morning. And for only $7.00! Packing was excellent, and the necklace is beautiful. I\u0027ll definitely buy from BlueNile again in future.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/1466983#comment1466983","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"JerME","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very Good! I found the diamond search engine one of the best I\u0027ve seen. The education sections are more than enough to bring you up to speed on making a diamond purchase decision. I called them a couple of times and the people I talked to were always friendly and very knowledgeable. I must add that I was never put on the dreaded \u0027please hold for the ....\u0027 for more than 10 seconds. I am extremely satisfied and will be back.<br>KC<br>","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/308528#comment308528","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"KCphoto","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m really stunned with the current reviews with Blue Nile.<br>My experience with them was top notch.<br><br>I was hesitant at first with buying an engagement ring online. So, I dug deep and researched their legitimacy. I found a lot of good stuff on them. Yes, there was some bad, but being as big as they are, you are going to run into that.<br><br>So I ordered the ring, and as promised, it was delivered on time.<br>I got all the proper paperwork and documentation on the ring.<br>Their 30 day money back guarantee made me comfortable enough to make the purchase.<br><br>I took the ring into a local jewelry story where I was able to test the diamond and look up the serial number that was laser inscribed on the girdle.<br>Everything passed with flying colors.<br>Even the jewelry story employees complimented on the quality of the diamond.<br><br>Through the purchasing process, the operators were extremely friendly and patient with the multitude of questions and concerns I had.<br><br>I feel I got a really good deal on the ring and can\u0027t wait to get down on one knee for my one true love with this gorgeous diamond. :-)","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/882998#comment882998","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"scenedirector","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a 1 caret diamond engagement ring and myself and my fiancee are extremely happy with it. The only problem we had was that she told me the wrong size...we had that fixed locally. The shipping was fast and on the exact date predicted with my original order. That made it really easy to plan for the big proposal.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/213014#comment213014","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"speedyr6","rating":"5"}, "single");){kind=link}
"My shopping experience with BlueNile, especially their customer service, was/is horrible.
I purchased an Opal and diamond ring in 18k white gold for my wife for Mother's Day 2011, it's our new sons birthstone. Everything went fine with the transaction and receiving of the ring, she was very happy when we gave her the ring on Mother's Day. Well, she wore the ring every so often to gatherings, dinners, church, etc. One Sunday at mass she just so happened to look at the ring and noticed the Opal had fallen out, she got that sick feeling in her stomach. I told her not to worry and that I would call up BlueNile first thing Monday and get the ring fixed/replace because I was told BlueNile has excellent customer service....boy was I wrong!!!
I shipped the ring back via USPS overnight and insured for $1k, $25 in shipping charges. Well they received the ring and had their jewelers inspect the ring. Of course, saw it coming a mile away, they claimed my wife must have hit the ring on something caused the Opal to fall out. I can't argue, they are the pros, so they charge me $80 to replace the Opal and return the ring. I specifically ask how can a stone fall out, maybe they didn't use enough jewelry adhesive or whatever it's called. They respond that this ring does not use adhesive and the Opal is held in place by the 4 prongs, I accept their answer.
We receive the ring on a Friday night and my wife wears it to work the next Saturday. I receive a panicked call from my wife about an hour into her day saying the Opal had fallen out once again. Everyone in her office stopped what they were doing and luckily found the Opal. Once again we contact BlueNile and of course they want to see the ring for inspection. My wife has had enough, she is a bit more 'aggressive' than I, and she called and spoke to a supervisor that Saturday after she got home from work. Of course the supervisor agreed with my wife when she said it was ridiculous the Opal fell out once again after an hour of wearing it and she stated there was obviously a defect with the craftsmanship of the ring. BlueNile gave us an RMA and shipping instructions to return the ring.
About a week later we receive a call telling us that the reason the Opal fell out was due to not enough adhesive was used to hold the ring in the setting. I found this extremely amusing due to the fact I was told the Opal was held in place only by the 4 prongs the first time around. So my wife is now very skeptical of BlueNile and asks for a refund. BlueNile responds that they can't get a refund and they can either fix the ring once again and return or we can pick out another piece of jewelry. This is horrible customer service, obviously there is a defect in craftsmanship of the ring. My wife has plenty of jewelry and never had an issue with any stones falling out, let alone twice for the same ring!!! Also, we don't want another piece of jewelry, this was a Mother's Day gift for my wife for her first mother's Day after the birth of our first child. And why would we want them to 'fix' the ring again only for the Opal to fall out once again? My wife doesn't want to worry constantly about the Opal falling out when wearing the ring as well. I can guarantee if we bought from a local jeweler we would not be getting the run around we are getting from BlueNile.com at this time.
Be very wary of this online jewelry site, they are great if the product they sell doesn't have any issues, but prepare for battle if anything should happened to the piece. BlueNile's motto is definitely not 'The customer is Always Right!'
"