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"Well...there goes my lunch money for the next five years. It's amazing to me that people actually rate this diamond mill with high ratings. My diamond in particular was square (ascher) cut and although the clarity and carat were correct, I got it appraised by a reputable gemologist in West LA who gave the color an "H" instead of the "G" I paid for. Also he appraised the cut as "fair" whereas I specifically ordered "very good". I'm currently trying to return the diamond, and have now resorted to using an attorney (!). Buyer Beware; never buy something this important online."
"I bought a engagement ring from BlueNile. I looked online for there rating and their product rating, ratings were pretty good some 3K+ review with 4.8 rating so I thought its a great place to buy.
Ring had tiny side diamond which looks pretty good in picture but not in reality. I wrote a review for ring and till date these people didn't even published my review on their website because my review rating were very low as I paid extremely high price for nothing.
Now I know why there rating is this high because they don't even publish low rating reviews.
It's been more then 4 months and every time I asked them about my review they say they are reviewing it."
"I ordered a necklace for my girlfriend's birthday. I ordered it around 4 PM yesterday, and it was here by 10 AM this morning. And for only $7.00! Packing was excellent, and the necklace is beautiful. I'll definitely buy from BlueNile again in future."
"I am very unhappy and highly disappointed with my last purchase with Blue Nile. I bought a pair of 14k yellow gold bangles on the 15th of January 2012. After having received the bangles I found them to be a bit big so I decided to return them for a full refund. I shipped the bangles back immediately the next day. They acknowledged that they received the bangles and that they would refund the money to my bank account within the next 3 days. After 10 days and no money in my account I started emailing them. Later they told me that the money was not transferred to my bank account but that they sent a draft check in foreign currency and if I don't receive it by the end of the week they will reissue another one. I still haven't heard from them whether they have sent me another draft. I sent them a couple of emails but no response as yet. It's been almost 2 months now and I haven't received my refund amount of SGD$800+. As time goes on and no emails I am getting more worried. It's seems like they have no intention to refund the amount. At first I had a very good immpression of them cause my earlier purchases went smoothly. Now when it comes to returning money they are giving me the runaround. When it comes to taking money they want it fast but for returning it they just couldn't be bothered. This whole episode has left a very sour taste in my mouth and I have this very sick feeling in my stomach that they might not refund my money. I would never buy from them anymore and never recommend them to anyone else. "
"I'm really stunned with the current reviews with Blue Nile. My experience with them was top notch.
I was hesitant at first with buying an engagement ring online. So, I dug deep and researched their legitimacy. I found a lot of good stuff on them. Yes, there was some bad, but being as big as they are, you are going to run into that.
So I ordered the ring, and as promised, it was delivered on time. I got all the proper paperwork and documentation on the ring. Their 30 day money back guarantee made me comfortable enough to make the purchase.
I took the ring into a local jewelry story where I was able to test the diamond and look up the serial number that was laser inscribed on the girdle. Everything passed with flying colors. Even the jewelry story employees complimented on the quality of the diamond.
Through the purchasing process, the operators were extremely friendly and patient with the multitude of questions and concerns I had.
I feel I got a really good deal on the ring and can't wait to get down on one knee for my one true love with this gorgeous diamond. :-)"
"My shopping experience with BlueNile, especially their customer service, was/is horrible. I purchased an Opal and diamond ring in 18k white gold for my wife for Mother's Day 2011, it's our new sons birthstone. Everything went fine with the transaction and receiving of the ring, she was very happy when we gave her the ring on Mother's Day. Well, she wore the ring every so often to gatherings, dinners, church, etc. One Sunday at mass she just so happened to look at the ring and noticed the Opal had fallen out, she got that sick feeling in her stomach. I told her not to worry and that I would call up BlueNile first thing Monday and get the ring fixed/replace because I was told BlueNile has excellent customer service....boy was I wrong!!! I shipped the ring back via USPS overnight and insured for $1k, $25 in shipping charges. Well they received the ring and had their jewelers inspect the ring. Of course, saw it coming a mile away, they claimed my wife must have hit the ring on something caused the Opal to fall out. I can't argue, they are the pros, so they charge me $80 to replace the Opal and return the ring. I specifically ask how can a stone fall out, maybe they didn't use enough jewelry adhesive or whatever it's called. They respond that this ring does not use adhesive and the Opal is held in place by the 4 prongs, I accept their answer. We receive the ring on a Friday night and my wife wears it to work the next Saturday. I receive a panicked call from my wife about an hour into her day saying the Opal had fallen out once again. Everyone in her office stopped what they were doing and luckily found the Opal. Once again we contact BlueNile and of course they want to see the ring for inspection. My wife has had enough, she is a bit more 'aggressive' than I, and she called and spoke to a supervisor that Saturday after she got home from work. Of course the supervisor agreed with my wife when she said it was ridiculous the Opal fell out once again after an hour of wearing it and she stated there was obviously a defect with the craftsmanship of the ring. BlueNile gave us an RMA and shipping instructions to return the ring. About a week later we receive a call telling us that the reason the Opal fell out was due to not enough adhesive was used to hold the ring in the setting. I found this extremely amusing due to the fact I was told the Opal was held in place only by the 4 prongs the first time around. So my wife is now very skeptical of BlueNile and asks for a refund. BlueNile responds that they can't get a refund and they can either fix the ring once again and return or we can pick out another piece of jewelry. This is horrible customer service, obviously there is a defect in craftsmanship of the ring. My wife has plenty of jewelry and never had an issue with any stones falling out, let alone twice for the same ring!!! Also, we don't want another piece of jewelry, this was a Mother's Day gift for my wife for her first mother's Day after the birth of our first child. And why would we want them to 'fix' the ring again only for the Opal to fall out once again? My wife doesn't want to worry constantly about the Opal falling out when wearing the ring as well. I can guarantee if we bought from a local jeweler we would not be getting the run around we are getting from BlueNile.com at this time. Be very wary of this online jewelry site, they are great if the product they sell doesn't have any issues, but prepare for battle if anything should happened to the piece. BlueNile's motto is definitely not 'The customer is Always Right!' "
"The ring was lovely and shipped on time. Prices are great too. The only problem I had was that when the ring arrived, it some glue or something stuck in the cathedral portion between the diamond and setting. I think the cleaning process/quality control should have caught that....was a bit disappointing to see. I was going to take it to a local jeweler to have it cleaned out as I didnt have time to send it back. But I was finally able to break it out with a bit of force...kinda scary."
"I recently purchased my girlfriends engagement ring from bluenile and I am very pleased with my entire experience. I was a bit hesitant to buy such an expensive item off of the internet without actually being able to see it, but I after receiving the item I can say that I am very impressed with both the quality and the price that I paid.
I did an extensive amoutn of research and bluenile had the best prices and also had great customer service. There were other online retailers out there that also offered competative price, but when I starting looking into reviews on their business there were complaints regarding their customer service and order delivery. After calling bluenile and talking to the their customer service staff my worries were immediately put to rest. The customer service agent was not only polite and helpful, but was genuinely just a good person. I could tell right away that Bluenile was just trying to make a quick dollar by selling you a budget ring. I could tell they valued my complete satisfaction and would do whatever they needed ensure that I was pleased with my product.
As I said, I was a pretty skeptical about purchasing expensive jewelry from an online jeweler, but now I am completely sold on Bluenile. I will purchase from them again and will reccommend them to all of my friends."
"Unbeatable price. Products are in great quality. Delivery was on time. Rings are exactly like what their photos show, and are just what we expected. Customer service was helpful and knowledgeable. Buying was easy and smooth. Overall I'm more than pleased."
" I've been a fan of Blue Nile for a while now. I find the prices are very competitive, and the customer service is excellent. I recently had to order a replacement for a lost ring, and despite the fact it was ordered years ago, and I could not find the records, the customer service rep was able to dig up the old order, called me back very quickly and told me exactly what I needed to order a duplicate replacement. Everything ships fast, your status updates are frequent, and they'll call you with any difficulties.
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posted May-08-2012 
posted Sep-26-2011 
![Share](javascript:share_rating({"review_body":"I bought a engagement ring from BlueNile. I looked online for there rating and their product rating, ratings were pretty good some 3K+ review with 4.8 rating so I thought its a great place to buy.<br><br>Ring had tiny side diamond which looks pretty good in picture but not in reality. I wrote a review for ring and till date these people didn\u0027t even published my review on their website because my review rating were very low as I paid extremely high price for nothing.<br><br>Now I know why there rating is this high because they don\u0027t even publish low rating reviews.<br><br>It\u0027s been more then 4 months and every time I asked them about my review they say they are reviewing it.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/1522876#comment1522876","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"kushkothari","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a necklace for my girlfriend\u0027s birthday. I ordered it around 4 PM yesterday, and it was here by 10 AM this morning. And for only $7.00! Packing was excellent, and the necklace is beautiful. I\u0027ll definitely buy from BlueNile again in future.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/1466983#comment1466983","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"JerME","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very unhappy and highly disappointed with my last purchase with Blue Nile. I bought a pair of 14k yellow gold bangles on the 15th of January 2012. After having received the bangles I found them to be a bit big so I decided to return them for a full refund. I shipped the bangles back immediately the next day. They acknowledged that they received the bangles and that they would refund the money to my bank account within the next 3 days. After 10 days and no money in my account I started emailing them. Later they told me that the money was not transferred to my bank account but that they sent a draft check in foreign currency and if I don\u0027t receive it by the end of the week they will reissue another one. I still haven\u0027t heard from them whether they have sent me another draft. I sent them a couple of emails but no response as yet. It\u0027s been almost 2 months now and I haven\u0027t received my refund amount of SGD$800+. As time goes on and no emails I am getting more worried. It\u0027s seems like they have no intention to refund the amount. At first I had a very good immpression of them cause my earlier purchases went smoothly. Now when it comes to returning money they are giving me the runaround. When it comes to taking money they want it fast but for returning it they just couldn\u0027t be bothered. This whole episode has left a very sour taste in my mouth and I have this very sick feeling in my stomach that they might not refund my money. I would never buy from them anymore and never recommend them to anyone else. ","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/1370613#comment1370613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"mastdeewani","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m really stunned with the current reviews with Blue Nile.<br>My experience with them was top notch.<br><br>I was hesitant at first with buying an engagement ring online. So, I dug deep and researched their legitimacy. I found a lot of good stuff on them. Yes, there was some bad, but being as big as they are, you are going to run into that.<br><br>So I ordered the ring, and as promised, it was delivered on time.<br>I got all the proper paperwork and documentation on the ring.<br>Their 30 day money back guarantee made me comfortable enough to make the purchase.<br><br>I took the ring into a local jewelry story where I was able to test the diamond and look up the serial number that was laser inscribed on the girdle.<br>Everything passed with flying colors.<br>Even the jewelry story employees complimented on the quality of the diamond.<br><br>Through the purchasing process, the operators were extremely friendly and patient with the multitude of questions and concerns I had.<br><br>I feel I got a really good deal on the ring and can\u0027t wait to get down on one knee for my one true love with this gorgeous diamond. :-)","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/882998#comment882998","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"scenedirector","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My shopping experience with BlueNile, especially their customer service, was\/is horrible.<br>I purchased an Opal and diamond ring in 18k white gold for my wife for Mother\u0027s Day 2011, it\u0027s our new sons birthstone. Everything went fine with the transaction and receiving of the ring, she was very happy when we gave her the ring on Mother\u0027s Day. Well, she wore the ring every so often to gatherings, dinners, church, etc. One Sunday at mass she just so happened to look at the ring and noticed the Opal had fallen out, she got that sick feeling in her stomach. I told her not to worry and that I would call up BlueNile first thing Monday and get the ring fixed\/replace because I was told BlueNile has excellent customer service....boy was I wrong!!! <br>I shipped the ring back via USPS overnight and insured for $1k, $25 in shipping charges. Well they received the ring and had their jewelers inspect the ring. Of course, saw it coming a mile away, they claimed my wife must have hit the ring on something caused the Opal to fall out. I can\u0027t argue, they are the pros, so they charge me $80 to replace the Opal and return the ring. I specifically ask how can a stone fall out, maybe they didn\u0027t use enough jewelry adhesive or whatever it\u0027s called. They respond that this ring does not use adhesive and the Opal is held in place by the 4 prongs, I accept their answer.<br>We receive the ring on a Friday night and my wife wears it to work the next Saturday. I receive a panicked call from my wife about an hour into her day saying the Opal had fallen out once again. Everyone in her office stopped what they were doing and luckily found the Opal. Once again we contact BlueNile and of course they want to see the ring for inspection. My wife has had enough, she is a bit more \u0027aggressive\u0027 than I, and she called and spoke to a supervisor that Saturday after she got home from work. Of course the supervisor agreed with my wife when she said it was ridiculous the Opal fell out once again after an hour of wearing it and she stated there was obviously a defect with the craftsmanship of the ring. BlueNile gave us an RMA and shipping instructions to return the ring.<br>About a week later we receive a call telling us that the reason the Opal fell out was due to not enough adhesive was used to hold the ring in the setting. I found this extremely amusing due to the fact I was told the Opal was held in place only by the 4 prongs the first time around. So my wife is now very skeptical of BlueNile and asks for a refund. BlueNile responds that they can\u0027t get a refund and they can either fix the ring once again and return or we can pick out another piece of jewelry. This is horrible customer service, obviously there is a defect in craftsmanship of the ring. My wife has plenty of jewelry and never had an issue with any stones falling out, let alone twice for the same ring!!! Also, we don\u0027t want another piece of jewelry, this was a Mother\u0027s Day gift for my wife for her first mother\u0027s Day after the birth of our first child. And why would we want them to \u0027fix\u0027 the ring again only for the Opal to fall out once again? My wife doesn\u0027t want to worry constantly about the Opal falling out when wearing the ring as well. I can guarantee if we bought from a local jeweler we would not be getting the run around we are getting from BlueNile.com at this time.<br>Be very wary of this online jewelry site, they are great if the product they sell doesn\u0027t have any issues, but prepare for battle if anything should happened to the piece. BlueNile\u0027s motto is definitely not \u0027The customer is Always Right!\u0027<br>","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/879293#comment879293","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"Dave179","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The ring was lovely and shipped on time. Prices are great too. The only problem I had was that when the ring arrived, it some glue or something stuck in the cathedral portion between the diamond and setting. I think the cleaning process\/quality control should have caught that....was a bit disappointing to see. I was going to take it to a local jeweler to have it cleaned out as I didnt have time to send it back. But I was finally able to break it out with a bit of force...kinda scary.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/823999#comment823999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"JMWZ","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently purchased my girlfriends engagement ring from bluenile and I am very pleased with my entire experience. I was a bit hesitant to buy such an expensive item off of the internet without actually being able to see it, but I after receiving the item I can say that I am very impressed with both the quality and the price that I paid.<br><br>I did an extensive amoutn of research and bluenile had the best prices and also had great customer service. There were other online retailers out there that also offered competative price, but when I starting looking into reviews on their business there were complaints regarding their customer service and order delivery. After calling bluenile and talking to the their customer service staff my worries were immediately put to rest. The customer service agent was not only polite and helpful, but was genuinely just a good person. I could tell right away that Bluenile was just trying to make a quick dollar by selling you a budget ring. I could tell they valued my complete satisfaction and would do whatever they needed ensure that I was pleased with my product.<br><br>As I said, I was a pretty skeptical about purchasing expensive jewelry from an online jeweler, but now I am completely sold on Bluenile. I will purchase from them again and will reccommend them to all of my friends.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/745737#comment745737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"Schnitz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unbeatable price. Products are in great quality. Delivery was on time. Rings are exactly like what their photos show, and are just what we expected. Customer service was helpful and knowledgeable. Buying was easy and smooth. Overall I\u0027m more than pleased.","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/635729#comment635729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"DarthR2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"<br>I\u0027ve been a fan of Blue Nile for a while now. I find the prices are very competitive, and the customer service is excellent. I recently had to order a replacement for a lost ring, and despite the fact it was ordered years ago, and I could not find the records, the customer service rep was able to dig up the old order, called me back very quickly and told me exactly what I needed to order a duplicate replacement. Everything ships fast, your status updates are frequent, and they\u0027ll call you with any difficulties.<br><br>I\u0027ll be buying there again.<br>","link":"http:\/\/www.resellerratings.com\/store\/BlueNile\/comment\/584329#comment584329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BlueNile.jpg","store_name":"BlueNile","username":"Jon003","rating":"5"}, "single");){kind=link}
"Well...there goes my lunch money for the next five years. It's amazing to me that people actually rate this diamond mill with high ratings. My diamond in particular was square (ascher) cut and although the clarity and carat were correct, I got it appraised by a reputable gemologist in West LA who gave the color an "H" instead of the "G" I paid for. Also he appraised the cut as "fair" whereas I specifically ordered "very good". I'm currently trying to return the diamond, and have now resorted to using an attorney (!). Buyer Beware; never buy something this important online."