1/5

posted Dec-20-2009

"Worst order experience ever. I only ordered from blockbuster.com because I got a gift card for the holidays. I placed my order on the 6th for 2 games. I had to pay $5 over my GC amount for shipping, which is rather ironic considering how completely horrible their shipping is.

Well, I placed my order on the 6th, and at the end of the week (11th) I noticed that nothing had even shipped! So I email them and they reply that "it will take within 15 days for the movie to be processed and to be officially shipped." Ludicrous! That is the longest wait time I've ever seen! Finally, on the 16th, a portion of my order shipped. Just one of the games. That one hasn't arrived, and I'm still waiting on the other game to ship.

DO NOT ORDER FROM BLOCKBUSTER! They take way too long and don't care about you or your orders at all!

Edit: The stuff above looks like it came from a whiner. The order was made on December 6th 2009, it's now January 28th 2010, and the second item from my order still hasn't shipped. I've contacted Blockbuster Customer Service 4 times and they keep trying to lead me in circles by giving me different delivery estimates and telling me to contact them again if it hasn't arrived by then.

Well, 57 days after the order they told me that if it hadn't shipped 5 days after the purchase date that I should contact them. So i replied to that saying that it had been 5 days. The reply given to me was that I should an apology for the 5 day quote and that I should wait 15 days. I threatened legal action if I don't get the product or a refund and intend to pursue it.

Learn from my mistake and never patronize Blockbuster.

Edit: 2/24/10
It's now been about 3 months and Blockbuster has finally declared a decision to refund my money. That was over a week ago, and I haven't heard anything since, so I sent another email just now. Blockbuster is truly a joke, and I've already declared the whole purchase a loss, so now I just write very to-the-point emails of my queries. We'll see what happens."

This review was modified by Future of Man on February 24 2010 01:18:44 AM

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Feb-26-2009

ResellerRatings.com TOP REVIEWER!

"I had ordered three Wii controllers, all of which were listed as being in stock and ready to ship out. Two weeks later I receive an email from Blockbuster, stating that they cannot fulfill most of my order. During this time I had passed up deals on the same items, as I had trusted Blockbuster to fulfill its part of the transaction. The long delay in notifying me that they couldn't fulfill their end of the deal is completely unsatisfactory, and I definitely will not ever do business with them in the future!
"

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

1/5

posted Feb-18-2009

"Blockbuster is THE WORST company to do business with I have ever experienced. Their customer service is the worst and most incompetent I have ever seen. I made a simple online DVD order and I tried to return it and they messed it up 3 times. Finally the time wasted working with them was more than the value of the stupid movie and I gave up. If you ever have to use their customer service be prepared for frustration because I guarantee you that it will be a nightmare. I suggest you avoid them like the plague and do yourself a favor."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-08-2009

"I ordered a game (that was in-stock) from their website, and they charged my credit card immediately. After a week and a half of waiting and my order had not shipped, they cancelled my order, saying they "can not fulfill", even though their website still shows the game as in-stock. After waiting for my refund and not receiveing it for a couple days, they told me it could take up to 14 days! They charged me immediately, never shipped the order, and they claim it could take up to 4 weeks after the order for me to get my money back? Terrible, and possibly illegal. I will never do business with blockbuster.com again. I still haven't gotten my money back."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-08-2009

"Horrible! Ordered 2 XBOX 360 games for the kids and after two weeks they canceled the orders saying it could not be filled. They were quick to charge my credit cards (same day as order) but waiting two weeks for something that was listed as IN STOCK at the time of order. Haven't received my refunds/credits yet...stlil waiting. That was my first experience and will be my LAST."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-08-2009

"Charged immediately for two Xbox 360 games that I purchased and then waited over two weeks before canceling my order without reason. This is not an acceptable way to treat your customers. It does not take two weeks to make sure you can fulfill your order, and even if it does you should not charge immediately for the purchase. This is very disrespectful and borderline criminal in my opinion on the part of Blockbuster. I can say that I will not purchase from Blockbuster again and I will be canceling my in-store unlimited rental plan that I've had for the past year. If Blockbuster doesn't value me as a customer they can look elsewhere for business."

This review was modified by Ignigena on January 18 2009 11:09:43 AM

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-07-2009

"Like rest of reviews below, ordered a game (Orange Box) and waited 2 weeks for delivery. Received an e-mail today stating that the order had been cancelled (not able to fulfill). This is not how you do business! Don't make the customer wait 2 weeks before cancelling. I will never do buy anything online from them again."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-07-2009

"Charged immediately for items that ultimately never shipped. Previous orders that did go through took weeks for processing. Very lame."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-07-2009

"Like several other reviewers, I purchased a used game from blockbuster during the holidays. They immediately charged my credit card. After 2 weeks of waiting, I e-mailed customer service to inquire about the order. Two days later, my response was "We have cancelled the following item(s) of your order as we are not able to fulfill." I should get my refund in 5-7 days. So, more than three weeks after the order, I will get my money back. I wonder what would have happened if I hadn't e-mailed them to inquire about the order.

I've had bad experiences with Blockbuster stores in the past, but thought I'd give them a shot online. I will never order anything from them again. "

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-07-2009

"Placed Order for Orange Box on December 24th and they canceled my order 14 days later."

comment on review | report?

Is this review?.. Helpful | Cool Share review