1/5

posted Jan-25-2013

"Prices are decent. But this place is one of the worst online stores I have ever bought. I ordered the blinds for 8 windows and 2 arrived damaged and some parts were missing. Mind you, only 2 boxes have the harder cardboards protecting the headrails so be VERY prepared to deal with the same problem I'm having.

They wanted to see photos of the damaged items. I sent them 11 days ago and they said the manufacture will remake and ship them out. 3 days ago I emailed them and they said the exact same thing (Gee, I knew that 8 days ago). Today I called and their customer service person yelled at me "I SENT YOU AN EMAIL 3 DAYS AGO!!!" Well yes she did but that was 3 days ago and today I still have no tracking number or shipment coming in. It seems to me that their attitude is that it's the manufacture's problem, not their. But they were the one that charged my credit card.

Meanwhile the sun is killing my furniture and appliances.

Very poor packaging and responsiveness from the manufacture. BTW, I live only 1 hour from the manufacture in Orange County, CA so if you are in a different state these problems may be worse for you. Horrible customer service. Will NOT buy from again nor will I recommend the store to anyone."

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2/5

posted Nov-29-2012

"I have ordered from Blinds Chalet four times--for two different homes. First were top-down bottom up shades with an energy track. The track was flimsy but I really liked the blind. The second time were bottom up cordless blackout cellular shades. They were easy to install and functioned well.

Now I am in a new-to-me home that came equipped with faux wood blinds of which at least 50% were broken in some way. I repainted and had all these taken down and got ready to replace with shades from Blinds Chalet.

My first order was for four blackout shades with a top down/bottom up function for our master bedroom. The blinds arrived promptly and looked attractive BUT...first one installed had a bracket that would not accept the blind. Number two mounted easily. Number three mounted easily but a cord that lifts it from the bottom was cut or broken. The blind will come down from the top but has a permanent lift of about 10-12 inches on the bottom left. On to number four which mounted easily. Now I have two shades working and two non functioning--about what I had with the faux wood blinds. Contacted customer service who were very nice. They contacted the manufacturer who promised to send new brackets. Two weeks later and no replacement brackets. They have asked for pictures of the cut cord and sent after two weeks a printable label to send the blind back to be reconstructed or??? Meanwhile the two somewhat functioning shades are giving me fits. Let the top down and when you go to pull it up it lifts the bottom as well. Go to adjust the bottom and the top drops down a bit. This can go on for a while.

I am so totally out of love with these blinds. They look good but functionality is about a two on a scale of 1-10 and getting service is so difficult. Of course, it is nigh to impossible to get your money back as these were custom-made for me.

Now they want me to ship all of them back to the manufacturer for them to be reworked. Meanwhile my master bedroom windows will have brown paper covering them since they are on the front of my house which is about 50 feet from the street and with a streetlight nearby. My dogs and I are depressed from lack of light because it is so much trouble to get the two semi-functioning ones to work...

I have to say before installing these I ordered four more for my dining room. These were the no-holes privacy blinds with continuous loop lift cords. These function very well and look very good and make me happy. (These were made by another manufacturer)

Because of my bad experience though, I am probably going elsewhere for the remaining eight shades I need unless I can order the same blinds from the same manufacturer(who made my dining room blinds) to cover the other windows. I just don't know. This is a major investment when you have as many windows as I have.

I am posting a review here because although I sent a review to Blinds Chalet they have never posted it--I guess it was too negative although I have tried to lay out the experience honestly.

"

This review was modified by Gwenda on November 29 2012 02:56:41 PM

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5/5

posted Apr-24-2012

"100% satisfied. My measurements were accurately followed. The quality of materials, craftsmanship and packing were top notch. "

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5/5

posted Apr-18-2012

"I bought blinds for the the whole house in December and got them less than two weeks from the initial order. The install was quick and easy. Four months in and I still think they look amazing. You cannot beat them for the price."

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5/5

posted Apr-14-2012

"I ordered cocoa color cordless bottom-up/top down for the bedroom. The option to 1/8 inch makes for a perfect fit. Downside was not the blind, but the framing of my window, which has a lot of cut in designs. Barely a glow of light on the sides, but that is due to the window frame, not the blind. Once they were installed, I was so excited how crisp and clean the look of the whole room was.

As for the ordering process- could not be easier. Blinds arrived in two weeks without even a dent in the box. I would recommend this company to anyone."

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5/5

posted Apr-14-2012

"My purchase from Blinds Chalet was nothing but positive. The ease of ordering online was great. Only one thing I found puzzling was that QUICK SHIP blinds ordered took longer to receive than other ones I ordered. The others were received in less than a week and the QUICK SHIP took about 2 weeks. No real complaint though. Economical also with free shipping!"

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4/5

posted Apr-13-2012

"i felt I found what I needed easily and am satisfied with what I found in your selections."

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5/5

posted Apr-03-2012

"I followed the directions on Blinds Chalet web page. I measured, and installed myself. I couldn't ask for a better fit, or smoother operation. I am very proud of my purchase. I would certainly purchase from them again, and I have already told several of my friends about the quality. I'm not easily impressed, however, I am impressed with the blinds I purchased. Thank you Blind Chalet."

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5/5

posted Mar-16-2012

"These guys are good! I purchased blinds for 5 windows that all had difficult installation and measuring issues. I got great pre-order online assistance, on-time delivery of well-packaged items, complete installation instructions and a high quality product. I recommend them and will use them again."

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5/5

posted Mar-12-2012

"My order came exactly as I had ordered. The shade is well made and easy to install. They exceeded my expectations!"

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5/5

posted Mar-02-2012

"I recently received my order from Blinds Chalet and I was incredibly pleased by the high quality of the real wood blinds, the quality of the header panel and the excellent hardware that came with the unit. In previous purchses from other manufacturers, the plastic header clips were flimsy and often broke while I was installing them. These went together like clockwork. In addition, my blind was over 7' long and I was concerned if it would survive shipping. It came nicely packaged, surrounded by foam, without a scratch. I would definitely purchase other blinds from this company, plus I probably paid approximately half the price I would have, from another retailer. I would give this transaction a 10/10."

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5/5

posted Feb-15-2012

"Excellent to deal with. I recommend this seller."

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5/5

posted Feb-10-2012

"We purchased a double cell Energy Track shade with side tracks. Wonderful product. Works as advertised and as hoped. We use it instead of a door to close off upstairs (during winter months.) A different kind of application, but works extremely well. The original shade came damaged. After sending pictures there were no questions or hesitation...the shade was immediately replaced. A subsequent call requesting extra bottom magnets and side track magnets was handled in equally as efficient manner. Excellent product, stellar service, fair price all in one package! Impossible to beat this combination. Can't recommend highly enough."

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5/5

posted Feb-08-2012

"Excellent service. B-C send samples promptly and responded to the order very well. 1" Al blinds with faux woodgrain perfectly matched my windowframes and Moldings. Priced just right .
Would recommend this company.
Fred Karner"

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4/5

posted Feb-06-2012

"These blinds are quite heavy and the slats look much like real wood. Installing them would have been a lot easier if the instructions were more clear and better detailed. Also, it would have been nice if the parts show in the instructions actually were like the ones sent. I had no choice but to do an "outside" mount and they look okay, although bulky. I think these would look much nicer as an "inside" mount."

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