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Never encountered what other reviewers are saying
"I am re-posting my review on BBB and Trustpilot. As a property manager, I have never done any online reviews for any of our vendors so far... And this is the first time since it is not very often these days to get friendly yet professional customer service and this company stood out to me since we have been doing business with them for many years... Anyway, here is my review:Landon with Customer Service (in design I think?) is awesome!!! He helped with the re-order of my entire order due to one item I accidentally missed to add. We have been doing business with blinds.com as a property management here in Santa Rosa for more than 6 years now and have never encountered any problem with the customer service in all departments. I have worked with several of them and everyone is accommodating and super reliable. Thank you to these guys! The only thing I wish they have is that repeat buyers have an account with them so I don't need to re-enter info every time but other than that, excellent customer service! Good quality blinds too!"
False advertising and terrible customer service.
"We bought $500 worth of blinds from Blinds.com on the basis of extraordinary marketing from Dr Laura on Sirrius radio. We bought them a month before we needed them to rake advantage of a 30% discount. When we received them we hung them only to find 4 sets were the wrong size. They were too long and dragged on the window ledge. I called customer service to be told I could buy a whole new set as they would not honor any remake of the blinds. They admitted they made them incorrectly but refused to do anything but give me 20% discount on a COMPLETE new set of blinds because I was a few days after the 30 days. I would have to pay another $400. I am disgusted and very upset as I cannot use these blinds and am out $500. Please do NOT USE THIS COMPANY!!! There are many other blinds' companies out there with more scrupulous conditions. These people are thieves and I will make sure as many people as I know - know not to use Blinds.com. Dr Laura should not publicly praise them either as many people are buying because of her and her show. "
Don't delay, open the boxes
"We ordered roller shades for a commercial remodel project. They arrived amazingly quickly; so quickly in fact that it was another 5 weeks until the ceiling was in and the shades would no longer be in danger of damage. The contractor opened the shades to find that they had been cut exactly to the window opening without leaving any room for the mounting hardware. There were 3 outside mount shades and they were cut exactly to the window opening also not accounting for the mounting hardware. This caused a 1" gap when the mounting hardware was placed on the surface. We also noted that the shades were ordered all black, but the blackout shades had one black side and one white side. Of course that helped a little bit, because the mounting hardware for the black shades was white! (no, that didn't really help at all) I contacted blinds.com within 30 minutes of finding this out since I was outside the magic 30 day window all they could do for me was a coupon for 20% off my replacement order. So I would only have to pay an additional $3600 to get them to stand behind their product both with the wrong colors and the errant cuts. DO YOURSELF A FAVOR!! If you are brave enough to order window coverings from these people (Who don't really care if you are a customer or not. If you don't believe me just be disgruntled and ask them yourself. I was told twice.) OPEN THE BOX!!!! Make sure they didn't send you someone else's blinds, or a fire extinguisher, or a stray cat maybe. If you don't find it in 30 days it's yours and there ain't nothing you can do about it. That is a compilation of the information I have received from the sales rep, 2 customer service reps, and a manager. Hint : Blindster, and Blindmax. Don't know if they're better, but can't be worse."
They don't tell you how long it will take to get your order
"I order a single, budget level blinds. Simple dimensions 46"x46" Nothing special added. Two days later I get an email stating that it will hopefully arrive in another 2 week or more. What!?!?!? This is certainly not the fast and easy. They don't tell you when you can expect to get it when you order. It's a crap-shoot. "
"The problem wasn't the blinds per se, it was the installation. The installer directed me to order a 2-on-1 blinds, which I did. When he came out to install it, he said it was too heavy and that the company should have known this. I have been unable to get any response back, either from the installation company or from blinds.com. You are on your own re the installation."
HOW TO LOSE YOUR MONEY!
"Only write, if you are the customer and do not give an answer for something you paid and not received the item with 20 days late, do not want to REFUND my money and THEY do not know anything about my order. ($ 375.95 lost). Do you want to spend what I'm going through?"
VERY misleading promotions
"I received a promotional email from blinds.com saying they are having a Memorial Day sale of up to 45% off all products. Having purchased from them in the past I decided to purchase blinds to cover the rest of my windows on the main floor, calling the phone number on their website, telling them I had received their email with the 45% off promotion and placing my order. 36 hours later I noticed, after studying their emailed invoice, that I had received a 25% discount - which is available nearly any day of the year. I called blinds.com and was told that the key was in the wording - "up to" 45% off. Some products were covered by the 45% promotion, they told me, but "blinds" were not! Wow - imagine that! Also - they couldn't cancel my order because more than 24 hours had gone by since I placed it. I then went to see online reviews of blinds.com and saw the low overall rating for the company. Poor reviews galore - not the infrequent, one-off, unhappy, whiny, unreasonable customer in a stack of very happy customers. I won't be buying from them in the future."
Received Great Customer Service
"I only post reviews if I received really poor service or really good service. In this case, I received really good service from Blinds.com. I purchased a set of 3 blinds for my kitchen last November. However, as I was doing a kitchen remodel, I did not hang them until the following May. Unfortunately, 2 of 3 blinds were defective and I called the customer service department who said they would issue a replacement. I was in need of additional blinds for my living room area and asked the rep if I could return the original blinds I purchased 7 months ago and purchase a better quality blind. Since I was past the 30 day return period I thought they would. It so it. To my pleasure, they provided me with a full refund and gave me close to 50% off the new order. It was a win win. I spoke with two different people and both were very courteous and professional. I was surprised to read so many bad reviews about this company on this site, but I can say I received excellent customer service and was very pleased with the final outcome. I would recommend Blinds.com"
Wrong Size Twice
"We ordered 60" blinds, they came-in at 59-1/2". When pointed this out, Blinds.com said they make blinds' "1/2" less than order to assure fit. This make no sense. So we ordered again at 60-3/4" and they came in at 61" and don't fit. While they provide replacement blinds at no cost, it was just a frustrating experience. "
Made it right
"I placed an order of shades for our sunroom which arrived promptly and in good condition. However, I didn't like the blackouts (my fault for ordering those instead of solar). the cordless system didn't work as I expected so we were not happy overall. so I decided to call them with little hope that I was going to get our problem resolved. I must say I was extremely surprised by the level of customer service I received. they were amazing!!! the lady I spoke with kept reminding me about the 30 day satisfaction guarantee every time I shared my disappointment regardless if it was my error or the cordless system etc... they asked me to donate the shades I did not like, they sent me samples of new fabric (signature solar). A week later I called and I placed my order with them hassle free, no questions asked. I just paid the price difference from my originally ordered and the new order. I have not received the new order yet but just rating them on my experience so far, I will definitely recommend blinds.com. Great customer service!"
Double Cell Blinds not lasting one to two years of gentle use!
"In the last few years, we have purchased over 20 of Blinds best selling double cell blinds dress our new home which has many windows. We're still buying blinds but decided not to use BLINDS any more. The cords are snapping and breaking. BLIND's courteous customer service can replace a blind "at equal or similar value" according to their policy. Recently, BLINDS changed their manufacturer because this cord issue was becoming problematic. Instead of issuing a recall, BLINDS is merely replacing only blinds that break. This would seem acceptable except the original gray color we purchased is not a choice in their new line. Therefore, our open space of eight windows now have different colors unless we replace all of them. Quite an expensive fix for over 20 windows! BLINDS offered me a 50% discount off two blinds and they would replace two broken blinds. In my math, that still leaves four windows in a different color with inferior cords. Not to mention the other 12 blinds that will eventually break soon. I have located blind companies offering a 3 to 5-yr warranty. In a span of one to three years, we've invested heavily in blinds only to now learn that should the cording break as in the others, we won't be able to replace any of them to match our original selection. The new replacement blinds feel like paper, are transparent (the cords are visible inside), and I'm not sure how well they'll insulate compared to the others which had more of a fabric material. The only better thing is the cord system. After I called and sent photos, etc., BLINDS offered to send me samples of their upgraded line which they said would cost me more out of pocket. After just investing in over 20 of their best selling economy double cell blinds, the news of starting from square one is not what I wanted to hear. Warning! Do your research and check warranties and product/color/fabric history. In my opinion, a window blind should last more than one to three years! We are not satisfied and I have given them every opportunity and returned politeness to allow them to do the right thing. They did not."
Sure Fit Guarantee NOT honored
"I was referred to this company by my contractor who talked them up extensively. He said he has been doing business with them for years. The selling point for me was the "Sure Fit Guarantee." Even if you measure your windows incorrectly, they guarantee to replace the blinds for free, including the cost of shipping. Working with a wonderful design consultant, I ordered blinds for 15 windows in my company. Unfortunately, the individual who did the measuring inadvertently transposed numbers or something because 5 of the windows were measured incorrectly. Because our windows are so large, I actually ordered two blinds/window, which meant 10 of the blinds were cut wrong. Relying on the "Sure Fit Guarantee" that was printed on my receipt, I contacted customer service. I was told in no uncertain terms that there was nothing that they could do but they "generously" offered me 20% off on my order of replacement blinds. I pointed out that the "Sure Fit" guarantee was printed on my receipt and they were obligated to honor it. I was informed that the guarantee does not apply to commercial orders. "But it was printed on my receipt next to each of the blinds," I informed the representative. His response: "I'm sorry, it shouldn't have been on there." He was so short and so rude with me that I stopped him at one point and asked if I were bothering him and if, perhaps, I needed to speak with someone else. He said, "No," but did not change his tone and was unable to hide his obvious annoyance and derision. The contractor who referred me to them also contacted them to see if they would honor their guarantee and they were just as unpleasant to him. So much so that he has decided he will never use them again nor will he refer his customers to them. I was so excited when working with Theresa, my design consultant and so eager to receive my product. Based upon my experience with her, I would have given Blinds.com a 5 star rating. But based on my experience with Malcolm and the other customer service representatives and Blinds.com's failure to honor their "Sure Fit" guarantee, they are lucky to get one star and that is because I cannot rate them any lower. I spent well over $3,000 with this company and they treated me like a bum off the street looking for a handout. When I told Malcom that I would be taking my business elsewhere he said, "OK." That one word told me everything I needed to know about the value blinds.com places on it's customers. "
Good in beginning, Poor Finish
"Ordering was very easy over the phone. Received my blinds a few weeks later. Packed poorly and some were bent. Shutters took longer to get and received one in the wrong size. We had a cracked window and were unable to install it until it was fixed. They mean 30 days on the replacement and would not budge on sending out a replacement. They did offer 20% off a new one but with ordering it at 50% off didn't make any sense. Will look else were for the rest of our window coverings."
Customer service is what they are all about
"I ordered plantation shutters for my home I did the measurements and was wrong they helped me out when I reordered no problem and they did at at their cost now that's what I call customer service. Also their product is A1 not cheap looking plantation shutters top of the line. They have me as a lifetime customer I say Yahoo!!!!!! to a company that know what customer service is all about."
Got it right in the end.
"Long story short, they shipped a set of defective blinds but then promptly replaced them at no cost to me. I don't hold it against them for shipping a defective product form time-to-time (I've done it myself) but I do expect a vendor to quickly fix the problem and they did. The first set had a jammed raise/lower mechanism. They first emailed some actions to try and fix it but they didn't work. They then remade the blinds and shipped them to me at no cost to me whatsoever. The didn't even want the old ones back. So I'm a satisfied customer and would use them again."