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Blinds.comCoupons
  • Blinds.com
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.31/10 5.31/10
    Customer service: Rating 6.25/10 6.25/10
    Return/Replacement policy: Rating 8.00/10 8.00/10

54 Customer Reviews

Rating 2/10
1/5
modified review posted

"Horrible, unreliable...After two weeks I contacted them because their web said the blinds are still prepping. They found out they didn't even started working on them! so basically if I didn't contact them, they have no idea about my order...Customer service offered me expedited shipping, like I should be thankful for it and for their mistake. Worst response from customer service...that should tell you a lot about the company... "

modified review This review was modified by PaulS. on February 27 2015 02:11:36 PM


Rating 10/10
5/5
modified review posted

"So far I love them. Great customer service. I forgot I wanted tilt wants instead of cables and they shipped them out to me for free. They also helped with the installation and the CS reps got back to me very quickly. I will definitely use them again for future blinds purchases."


Rating 2/10
1/5
modified review posted

"Awful experience. Hardware was not in the packaging for one of my blinds and they totally dropped the ball on correcting it. Their policy is only 2 day air and since I called on a Saturday they couldn't fulfill it until Monday and then it didn't get shipped until Wednesday for Friday delivery. A whole week! If you make a mistake, wouldn't you overnight to correct?"

modified review This review was modified by lucky70 on February 14 2015 02:07:12 PM

Rating 10/10
5/5
modified review posted

"Fantastic site... Employees were very helpful in the ordering process. I ended up with a bali roll shade for my sliding glass door. When I had an installation question, I received a very quick response to my email. I use this shade 6-8 times every day as it is a south facing window that has alot of sun coming in, and is also the door we let our dog out frequently. It goes up and down 5-6x a day. 18 months later when the roll mechanism failed the promptly sent out a replacement. All FREE OF CHARGE. I was shocked... and very happy. Thanks again blinds.com and I will be going to you first for all my blind needs in the future."

modified review This review was modified by dhalligan on January 21 2015 05:56:47 AM

Rating 2/10
1/5
modified review posted

"Colors on web site are way off and the "satisfaction guarantee" does not cover color.

We got honeycomb blinds made and picked something that looked like an earthy red on the web site. We got a light brown. We're not talking about the color being a bit off in tint, hue, or intensity. We're talking other side of the color wheel.

No satisfaction after I contacted the company. They offered to remake a new set of blinds for 25% off. No thanks! Why would I let you make even more money off of me after leaving me stuck with brown blinds?
"

modified review This review was modified by bitbucket000 on January 11 2015 04:50:03 PM

Rating 10/10
5/5
modified review posted

"This was my second order from blinds.com. I am very impressed with both their service and quality of the product. We opted for their deluxe wood blinds and they make the windows look beautiful. They really, really make the rooms that they are installed in. The product was delivered timely and the installation was easy. My first order I made a mistake on the measurement and then sent me a brand new blind within a week to replace it at their expense. The blinds were not cheap but they don't look cheap either, if I wanted a cheap blind I would have just gone to a box store. I will shop here again and again, very good! About the only thing I can complain about is with the second order it took a little longer because they ran out of some part that had to be used, it took about two weeks longer than I anticipated but it was not the end of the world so I'm not marking anything down for it, they communicated what was going on and that is all I could really ask for."


Rating 2/10
1/5
modified review posted

"I wish I had visited this site. Unfortunately I was stupid and only looked at the reviews on blinds.com. I know vendors manipulate them (i.e. only showing good ones) but I thought surely if so many have reviewed them they can't be all bad.

My experience so far have left me far from impressed. In short, here is a warning for those who are thinking of purchasing from blinds.com in the future

- there is a hidden handling charge that is only made known to you when you check out. Their excuse for the handling charge was overhead cost to process. My order was not special they charge everyone and while I don't see it as a lot I think that is not being honest in business practice. I had spent time going through the site to pick out what I wanted. That time is money to me and I think they know it. So to spring it on the back end seems back practice.

- Now for the order experience. They have a supposedly sophisticated tracking your order system to tell you when you can expect the goods. What is very unsophisticated and downright useless is to send me an email saying the blind is being made but fail to send me an email saying they have a back log and that I will not be getting my order by the promised date.
- lastly I did use their so-call in-home consultation. She was useless to say the very least. May be it was a small order but basically she was going through the motion providing no "consultation" but more taking down the order. Again, to me that is wasting my time. I could go to the website and order it myself if you can't answer my questions.

Yeeks, I just reviewed my comments. I sound pretty angry. I didn't know I had that much to complain. Anyways, for me it is water under the bridge. All I can do is wait for my blinds and not use them again.
"

modified review This review was modified by lisach on December 11 2014 02:40:12 PM

Rating 2/10
1/5
modified review posted

"I placed a $2000 + order with Blinds.com and I am not happy at all with the results. The 100% Satisfaction guarantee is completely false and is subject to samples...No I did not order samples...my fault, but the color isn't even close. I tried to order new panels and was told that I have to order a complete set and that I would have to spend another $700 (with a whopping 25% discount) to replace only the panels and the valance. I also received prior notification that the rest of my order was to ship on November 7th....I receive an email on November 10th that says the color is out of stock and that it is on back order and wont ship until November 19th...They waited until after the item is supposed to ship to tell me that its been back-ordered? Completely unprofessional. I planned to be out of town for the week of Thanksgiving so now I must make arrangements for my package to be picked up by someone else. It would have been proper to know that the color was out of stock WHEN I ORDERED IT...that way I wouldn't have this issue. Being a military veteran, I purchased my house on a VA loan and have put the bulk of my savings to make the house look nice....I cannot afford another $700 to replace the panels I purchased...the color is completely wrong and they look cheap..it is embarrassing.
I will now tell everyone NOT to use a middle man company such as Blinds.com.
"

modified review This review was modified by gobolts2 on November 13 2014 07:21:41 AM

Rating 10/10
5/5
modified review posted

"I bought a newly built home and I needed to put all the blinds in. I ordered about 15 sets of blinds while the builders were finishing. I moved in and noticed that two of the blinds were measured incorrectly (my fault), but the customer service team went out of their way to send me free replacements at no extra cost. They didn't require me to ship the blinds back either. Definitely will use blinds.com in the future if we decide to buy another house."

modified review This review was modified by sudonimword on November 04 2014 08:05:22 AM

Rating 10/10
5/5
modified review posted

"This is the 4th or 5th time I have used this company. They have great products at reasonable prices and their customer support team is very responsive and easy to work with.

I will return for more!
"

modified review This review was modified by edrifter on November 25 2013 12:41:08 PM

Rating 10/10
5/5
modified review posted

"Excellent Company to do business with. Products are great quality but the service is fantastic! I would definitely do business with them in the future. Service is immediate and they stand by there Sure Fit policy."

modified review This review was modified by DLC10 on November 22 2013 04:24:01 AM

KatherineSmith's Avatar
Bogalusa, LA
Rating 10/10
5/5
modified review posted

"I've bought from blinds.com before and my experience was positive all-around."


Rating 10/10
5/5
modified review posted

"We built a new home and we used Blinds.com for our window treatment. There suggestions on what to use and were able to view our windows, at their site, with the window covering we selected was fantastic! We were not unable to install the blinds immediately upon receipt, as a matter of fact it was several months before we were able to get them installed and they were willing to stand behind them even after taking that long to install. We are very pleased with the service we received and would highly recommend Blinds.com to everyone!
Phyllis
"

modified review This review was modified by Phyllispj on November 15 2013 05:33:39 PM

Rating 2/10
1/5
modified review posted

"Horrible service... ordered blinds 9/15 with 5-day build-time. Checked status 9/21 and ship-date said 10/10 (!). Called them - they can't tell me anything because it's the weekend (apparently all they do is pass orders through to Levolor - blinds.com adds almost no value to process). Called again on Monday and they check with Levolor - 10/10 ship-date is real due to back-order. Couldn't tell me why I never received a notice of this. Offered to cancel order (which I did). Don't trust these guys."

modified review This review was modified by jjpdx on September 23 2013 10:45:22 AM

Rating 2/10
1/5
modified review posted

"DON'T BELIEVE the reviews on the home page! They DO NOT post all of the reviews! I submitted a few of them and NOT a one ever made it to the website. If you look at the dates on the reviews you WILL notice that there are huge gaps of missing days. Like 2 weeks sometimes. This is very obvious that they screen the reviews and pick and choose what they want you to see!
I wouldn't order another thing from these people!! They sell junk and ship junk that's already broken and they don't care. They tell you that customer service will be more than willing to help but they don't!! Don't do it!! Unless you like to deal with garb and lies!
You SUCK Blinds.com
"

modified review This review was modified by oi8124u on July 17 2013 11:14:29 AM

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