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"Did not get the quality of blinds I was expecting and they would not honor any type of return.I highly recommend not using this company."
"Expect to have issues with your order, and at least 3-4 weeks for delivery.Pricing practices are questionable. You see an advertised price, but you'll see a far higher price in your shopping cart."
Poor service, they will take advantage of you
"Three weeks for delivery and still waiting... To top it off, they are currently having a sale that would save me $100 from my purchase price and they will NOT credit me the difference. So, no product, taken for $100, placed on hold for 15 minutes by customer support, and treated like dirt. One star because ZERO was not an option."
Worse buying experience ever
"I ordered blinds for our sunroom in August 2016... It is now April 20th and they still cannot get my order straight! Out of 7 shades... 5 were right... 2 wrong. They kept sending wrong ones to replace the 2. Once they figured out they couldn't get it right, they instantly said they were done with me. Now I have a room that doesn't match! Will never recommend them!"
horrible service, good price that maybe isn't worth the struggle
"ordered blinds, didn't fit after taking measurements with person over phone, contacted about poor fit, customer service person incredibly rude and needlessly condescending, had to contact Bali directly to have a helpful person there specify custom manufacturing in order for the blind to fit our window, recontacted blinds.com and sent instructions copied and pasted directly from those emailed by Bali, blinds.com then proceeded to send a different blind than originally ordered, blinds.com wanted us to pay to have it shipped back, now waiting for them to send return label since the mess up was their fault, it's been 19 weeks and we are still (sick & tired of) waiting for the blind we ordered, blinds.com says it will take an additional 4 weeks from when they receive the blind back for correction at the factory, I conclude blinds.com was incompetent, disrespectful, and slow to respond with customer service, i would never order from blinds.com again, instead I would pay 20% more next order just to avoid blinds.com, blinds.com has caused multiple problems with a single, seemingly simple blind order, unfortunately it's impossible to deal directly with the helpful folks at Bali without first being required to deal with incorrigible middlemen blinds.com, I assumed blinds.com would be a reputable company to work with because blinds.com is an underwriter for National Public Radio but I was completely wrong, ymmv, good luck"
Don't use this company
"I ordered from them and was not told my order would be in back order. In my order confirmation email it said my order will be shipped in three days. Well after two weeks of waiting I finally called and they said my blind is on back order. I told the representative that if I had known I wouldn't of orderd from them. She then told me it would be another two weeks before I get my order. So then two weeks go by an I got an email telling me that my order is on back order again and will be shipped out on March 27. Even though it's now 5 days past march 27. I called again and they told me it's still on back order and they don't know when I'll get my blinds and if I can wait some more. I said no and proceeded to cancel my order. Let's see how Long it takes now to get my refund."
Do not purchase from Blinds.com through Home Depot - Stuck with blinds that don't fit
"We purchased $932.00 in custom blinds on the Home Depot website for 3 exterior Coolaroo Blinds. When we opened the first tube, we noticed it did not have the correct hardware and was short. I contacted Home Depot and they transferred me to Blinds.com. The remade blind was received weeks later with again the wrong hardware. Our installer opened the other two to find out we had similar issues with them being an inch to short on both length and width. Called Home Depot to find out we missed the 2 week deadline to have them remade by a week. But we can purchase another one for 30% off. So, I have 932.00 in blinds that I cannot hang, with hardware that is not usable and the blinds themselves too short. I tried to explain that I already called about one and had to have it fixed but she said sorry, that's not our policy. So, your policy is to make a credit card customer that has spent thousands of dollars in the last few month pay for items they cannot use?Cancelling our credit card and going to report his on every website I can find until a supervisor will give me a complete refund, pay for return shipping and take these horrible blinds back. You live and learn."
Broken Ends with Shipping and they can't seem to send the correct replacement parts
"Each of my three blinds arrived with broken plastic ends caps. They do not provide adequate protection on the ends of the blinds for shipping. It has been almost 2 months and 3 calls to get the correct replacement ends for one of my blinds and they still have not sent me the right pieces and photos are emailed to them with each call. I have replaced the ends on one blind already and it takes quite a long time and effort to remove the broken end cap because once it is broken, there is very little to grab onto to remove the broken piece. You end of spending a lot of time to fix their problem!"
Blinds.com Is Blind to the customer.
" 1.0 star rating 2/22/2017The initial order of a simple set of blinds came as scheduled, (jan 6th) except it did not include the valence as ordered. I called customer service, they apologized and said it would be on the way. 5-7 business days later, no valence, so I called customer service, they apologized and said it had not been processed. So, again I waited another 5-7 business days, PLUS...then the valence arrives with no clips....I email back, (Feb 14th) they said the clip order has not been processed, and give them 24 hours to inform me as to where the order is....no contact from them. Feb 22, I email back to let them know I have no received anything from the company, again they apologize and said the clips are on the way and that they just heard from the warehouse. What should have taken 2 weeks has taken 2 months almost. This is the last order I will use them for. Very frustrating. I suppose I can pay a little extra at Home Depot next time and get things done in a timely manor."
Awesome store with great customer service
"We ordered 10 Faux blinds in late January. They shipped on time and arrived very well packed with no damage. The installs were simple and all fit perfectly. We did have to remove one slat from two of the blinds to reduce their length but that is a simple task. The only issue was a missing control rod from one blind. I contacted customer service and within minutes had a replacement rod on the way. Who could ask for more than that? Today we turned in another order for two more blinds. In another month or so we may need three more and I'll be purchasing these from blinds.com. "
Way to lose a ton of business over $12.50
"Loved the blinds for the most part, except that they have a hard time going down, but they looked great, pretty easy to install. Everything fit except for one Valance, called to see if they could reorder one that fit. Why the blind fit and not the valance is beyond me especially when everything else in the house fit. I was required to measure the valance that I have no idea where it is I just had my house on the market last weekend, so it is not easily found. I thought they had a guarantee on their fit, but I guess I was wrong. I would have ordered blinds from here for my new house, but after the way customer service gave me the the run around over $12 i'm done. Keep your valance, your company is sad. "
Stood Behind Product
"A few months after ordering several outdoor roller shades, one of them had a seam that ripped in light wind. My initial email to them which got redirected to their vendor said it was out of warranty and a weather related damage was not covered. Noting that the other blinds I had did not suffer the same damage, blinds.com quickly took ownership and sent a new blind at their cost. They were very helpful and courteous. This went from a possible 1 star review to a 5 star due to their actions."
Hard up for hardware
"I purchased the double cell up down blind for my 95 inch window. The wrong installation brackets were sent and we can't hang it up. The service rep won't talk to my adult daughter even though she is the one installing it. Several emails later and a few weeks and still nothing. I told them I wanted a refund and They took the money out of my account again. I have now paid twice for one blind and no installation hardware. "
May have made a big mistake!
"I did business with Blinds.com years ago. At that time I received 3 lovely sets of blinds. Perfect fit, very good quality, great price, prompt delivery. Mid December the string on one of the shades breaks and it becomes a problem to open and close the blind. Since I was looking at changing the color scheme I decided to order a new set. Only communication from Blinds.com was the confirmation email. Eta for delivery 12/30/16 to 1/5/17, still waiting. No update on their website, chat line unable to give me any updated information, tells me it will be at least 48 house before they are able to reply. What? Luckily, I paid using Pay Pal. Unfortunately, I assumed they were still a reliable vendor, I wish I had checked this website before ordering. Lesson, always recheck your vendor, never know when they go bad. I'll update my progress."
Affordable, excellent customer service
"Had a great experience with ordering from this company. My classic roman shade arrived on time and looks great. It may not be the highest quality but it was very cheap so I got better than expected. I actually measured my window incorrectly and was freaking out, but Blinds.com replaced the entire thing free of charge and only asked that I donate the old shade to Goodwill or some other charity. Very happy with blinds.com!"