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Blinds.comCoupons
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

48 Customer Reviews

Rating 2/10
1/5
modified review posted

"I wish I had visited this site. Unfortunately I was stupid and only looked at the reviews on blinds.com. I know vendors manipulate them (i.e. only showing good ones) but I thought surely if so many have reviewed them they can't be all bad.

My experience so far have left me far from impressed. In short, here is a warning for those who are thinking of purchasing from blinds.com in the future

- there is a hidden handling charge that is only made known to you when you check out. Their excuse for the handling charge was overhead cost to process. My order was not special they charge everyone and while I don't see it as a lot I think that is not being honest in business practice. I had spent time going through the site to pick out what I wanted. That time is money to me and I think they know it. So to spring it on the back end seems back practice.

- Now for the order experience. They have a supposedly sophisticated tracking your order system to tell you when you can expect the goods. What is very unsophisticated and downright useless is to send me an email saying the blind is being made but fail to send me an email saying they have a back log and that I will not be getting my order by the promised date.
- lastly I did use their so-call in-home consultation. She was useless to say the very least. May be it was a small order but basically she was going through the motion providing no "consultation" but more taking down the order. Again, to me that is wasting my time. I could go to the website and order it myself if you can't answer my questions.

Yeeks, I just reviewed my comments. I sound pretty angry. I didn't know I had that much to complain. Anyways, for me it is water under the bridge. All I can do is wait for my blinds and not use them again.
"

modified review This review was modified by lisach on December 11 2014 02:40:12 PM


Rating 2/10
1/5
modified review posted

"I placed a $2000 + order with Blinds.com and I am not happy at all with the results. The 100% Satisfaction guarantee is completely false and is subject to samples...No I did not order samples...my fault, but the color isn't even close. I tried to order new panels and was told that I have to order a complete set and that I would have to spend another $700 (with a whopping 25% discount) to replace only the panels and the valance. I also received prior notification that the rest of my order was to ship on November 7th....I receive an email on November 10th that says the color is out of stock and that it is on back order and wont ship until November 19th...They waited until after the item is supposed to ship to tell me that its been back-ordered? Completely unprofessional. I planned to be out of town for the week of Thanksgiving so now I must make arrangements for my package to be picked up by someone else. It would have been proper to know that the color was out of stock WHEN I ORDERED IT...that way I wouldn't have this issue. Being a military veteran, I purchased my house on a VA loan and have put the bulk of my savings to make the house look nice....I cannot afford another $700 to replace the panels I purchased...the color is completely wrong and they look cheap..it is embarrassing.
I will now tell everyone NOT to use a middle man company such as Blinds.com.
"

modified review This review was modified by gobolts2 on November 13 2014 07:21:41 AM

Rating 10/10
5/5
modified review posted

"I bought a newly built home and I needed to put all the blinds in. I ordered about 15 sets of blinds while the builders were finishing. I moved in and noticed that two of the blinds were measured incorrectly (my fault), but the customer service team went out of their way to send me free replacements at no extra cost. They didn't require me to ship the blinds back either. Definitely will use blinds.com in the future if we decide to buy another house."

modified review This review was modified by sudonimword on November 04 2014 08:05:22 AM

Rating 10/10
5/5
modified review posted

"This is the 4th or 5th time I have used this company. They have great products at reasonable prices and their customer support team is very responsive and easy to work with.

I will return for more!
"

modified review This review was modified by edrifter on November 25 2013 12:41:08 PM

Rating 10/10
5/5
modified review posted

"Excellent Company to do business with. Products are great quality but the service is fantastic! I would definitely do business with them in the future. Service is immediate and they stand by there Sure Fit policy."

modified review This review was modified by DLC10 on November 22 2013 04:24:01 AM

KatherineSmith's Avatar
Bogalusa, LA
Rating 10/10
5/5
modified review posted

"I've bought from blinds.com before and my experience was positive all-around."


Rating 10/10
5/5
modified review posted

"We built a new home and we used Blinds.com for our window treatment. There suggestions on what to use and were able to view our windows, at their site, with the window covering we selected was fantastic! We were not unable to install the blinds immediately upon receipt, as a matter of fact it was several months before we were able to get them installed and they were willing to stand behind them even after taking that long to install. We are very pleased with the service we received and would highly recommend Blinds.com to everyone!
Phyllis
"

modified review This review was modified by Phyllispj on November 15 2013 05:33:39 PM

Rating 2/10
1/5
modified review posted

"Horrible service... ordered blinds 9/15 with 5-day build-time. Checked status 9/21 and ship-date said 10/10 (!). Called them - they can't tell me anything because it's the weekend (apparently all they do is pass orders through to Levolor - blinds.com adds almost no value to process). Called again on Monday and they check with Levolor - 10/10 ship-date is real due to back-order. Couldn't tell me why I never received a notice of this. Offered to cancel order (which I did). Don't trust these guys."

modified review This review was modified by jjpdx on September 23 2013 10:45:22 AM

Rating 2/10
1/5
modified review posted

"DON'T BELIEVE the reviews on the home page! They DO NOT post all of the reviews! I submitted a few of them and NOT a one ever made it to the website. If you look at the dates on the reviews you WILL notice that there are huge gaps of missing days. Like 2 weeks sometimes. This is very obvious that they screen the reviews and pick and choose what they want you to see!
I wouldn't order another thing from these people!! They sell junk and ship junk that's already broken and they don't care. They tell you that customer service will be more than willing to help but they don't!! Don't do it!! Unless you like to deal with garb and lies!
You SUCK Blinds.com
"

modified review This review was modified by oi8124u on July 17 2013 11:14:29 AM

Rating 10/10
5/5
modified review posted

"This is one of the best companies I have found recently. We bought three large blinds for our living room and easily installed them ourselves. We enjoyed how they look and operate. After about two months we noticed that one of the cords was frayed, so we contacted Customer Service. They sent us a free mailing label to return the blind for repair, and the turnaround was fast (about 2 weeks).
We would recommend the products, and we are especially grateful for the excellent customer service.
"


Rating 2/10
1/5
modified review posted

"I'm a designer and builder and should have trusted my gut...

The first blinds.com rep I spoke with didn't know enough to be able to answer basic questions about their product. The second rep I spoke with was extraordinarily rude. Their pricing on similar blinds were nearly 10% higher than a major competitor's, even though the quality of PVC used in their fauxwood blinds is inferior and the control options were limited by comparison. Decided to order from them anyway as their color sample best matched existing trim color in client's residence. I went through the online ordering process, hit submit, and was confused to find that the blinds listed on my confirmation page were nothing like those that I had entered into their system (somehow their website changed the quantity and measurements I had entered). Emailed (which they did not respond to) and called immediately to cancel this incorrect order. They said they were sorry and would take care of it, so I re-placed my original order. After a couple of weeks, this new order arrives, and while the quantity and measurements are correct, the color is much darker and more yellow than the antique white sample they sent me. Again I email about the problem, and again they do not respond until I call (refund and return policy is extremely limited when due to color issues, but what do you do if you can't even trust the samples they send out?). Next day I receive the first incorrect, and I thought, cancelled order and find that they had charged me for them, even though I have a service rep's email confirming cancellation of this incorrect order. Called about this problem, which they said they would take care of, but I'm asking myself, "how many hints do I need to determine that this is a company I neither trust nor ever want to do business with again?" If these experiences are indicative of how this company operates, I caution you to look elsewhere when shopping for blinds.
"


Rating 10/10
5/5
modified review posted

"This is one of the best companies i have ever bought from and i have bought a lot over the internet. While they could not get me parts for my 6 year old blinds.com blinds with a couple broken stems that hold the louvers, they are sending me a replacement set of blinds free in any color i like. How could you ask for better service then that. I guess when they say they have a lifetime warranty they mean it."


Rating 2/10
1/5
modified review posted

"I ordered vertical blinds for my large living room window. They arrived on time but were the wrong color, did not include a valance and there was no packing slip. When I contacted the company about these issues, they claimed they make no guarantee about color as colors can vary by computer monitor. The email said NOTHING about my missing valance. It was as if the rep didn't read my email at all, which clearly stated that I ordered 'moire buff' and received 'pinnacle sand' and didn't get a valance. There's a big difference between the color not being as expected and them just sending the WRONG color, with a completely different name!!!As proof I emailed a copy of the label they included on my blinds which stated 'pinnacle sand', a jpg of a swatch of moire buff AND pinnacle sand to prove that they were VEY different colors, and also a picture of my blinds. 10 minutes later the rep replies to this very SAME email requesting I email a copy of the label that was on my blinds. I asked her if she was kidding, because it was included with the very same email she had just replied to!!!! It was like she wasn't even trying to help! She finally said they would send me a valance and I would hear back about the color, but a week later no valance and no contact. Now I'm noticing how easliy the blinds fall out of their clips. I;m alway having to reattach the stupid things! Sent them another email and they have not replied. I think I am going to have to dispute the charge with my bank until I get some cooperation! In the mean time I recommend to all of you not to do business with blinds.com!!!"

+ Read user comments

Rating 10/10
5/5
modified review posted

"Totally happy with the vertical blinds, everything was in the shipment, they arrived quickly, directions were logical and installation was easy. The only issue I would have is that the instructions for installing the valance were not the ones for the blinds I bought, but it was very simple to see what needed to be done. Getting rid of those old dirty verticals was a great decision, and I don't think I could have gotten a better deal or service anywhere else. "


Rating 10/10
5/5
modified review posted

"First of all, I LOVE my blinds! I was so excited when they were delivered.

Our home was hit by a tornado in April and we are still trying to get everything back together. Due to how insurance works, we had to make choices about how to divide up the monies. Most of the funds went to structural repairs, leaving very little for decorative aspects.

I was very disheartened when we looked online trying to find blinds. They were so expensive. My son's room was one of the heaviest hit areas and everything was ruined. Even though he is in the Air Force and stationed on the other side of the country, our home will always be his home. My first priority was getting him a room put back together with his belongings that we were able to save, having a bed for him and having it be nice. I have listened to the Sean Hannity show and heard the commercials before, but I had never considered buying blinds online. It seemed to be a scary proposition. So, one evening my husband and I got online and looked over your website. We were amazed at the difference in prices and the sheer enormity of the selection.  My daughter and I measured, crossed our fingers and ordered. It really was so easy.

When we were able to put the blinds up, I almost cried because it felt like we had finally made a place for him that was warm and comfortable. They are beautiful and I love the valance, especially. I was able to order the three that were so badly in need of replacing, and it was so nice to finally have windows covered again! My brother-in-law installed the blinds for me and they seemed to go up easily. I think our only issue was a quirk of my home and not a fault of your blinds. For some reason, our studs are at irregular intervals especially in relation to doors and windows. We could have used some type of anchors for the screws when there was no stud. I didn't have any on hand unfortunately. That is really the only issue I think we had.
"


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