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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.69/10 2,456 reviews

    9.69 / 100
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    Blade HQ is a merchant member
    Blade HQ participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.
  • Blade HQ contact information

    • Address: 400 South 1000 East Suite E
    • Contact: questions@bladehq.com
    • Phone: 888-252-3347
    • Customer Support: 888-252-3347
    • Business Hours: Monday - Friday 10 am to 5 pm
    • Fax: 801-768-4634

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 8.27/10 8.27/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 9.30/10 9.30/10
    Customer service: Rating 8.04/10 8.04/10
    Return/Replacement policy: Rating 7.78/10 7.78/10

All 2,456 Customer Reviews

Rating 10/105/5
modified review posted

"Great shipping & very fast. "



Rating 10/105/5
modified review posted

"Blade HQ had the best price and delivered faster than they initially said."

Rating 10/105/5
modified review posted

"Very big knives collection. Very good prices and very fast shipping."

Rating 10/105/5
modified review posted

"Very fast shipping. Best prices I found."

Rating 8/104/5
modified review posted

"Bhq did a fine job, I was only disappointed with the quality of the item I purchased. "

Rating 10/105/5
modified review posted

"I have had nothing but good service. As a matter of fact I got a damaged knife on this shipment and customer service took care of it no questions asked. Keep It up!!!!"

Rating 10/105/5
modified review posted

"Would order from again..."

Rating 10/105/5
modified review posted

"Great service!!! My son wasn't happy with his knife, just a preference issue, and they were great about taking it back and giving us credit towards another one which he's very happy with. Quick turn around on the return, notified me of my credit and quickly shipped the new order. Just the service you expect but rarely receive. Excellent company!!!"

Rating 2/101/5
modified review posted

"Crooks Knife fell all apart in less than 30 days. Called customer service could care less after 20 days your on your own. Bought several knifes from them but never again

Not recommended

Never took it apart it fell apart I told you that. I bought 3 at the same time. When opening it and its an auto knife it fell apart now everyone can see what great customer service you have
"

modified review reply posted Apr-16-2014

BladeHQ, Blade HQ rep has responded

“"Sir,

As you did use and disassemble the knife we were unable to replace the knife as you wanted. Disassembling any knife will void the product's warranty. If there are any issues with a knife, do not disassembled it. The best course of action would be to contact us or the manufacturer first and we would be able to help you remedy the situation.

Regards"

We apologize for the misunderstanding of the situation. Our Customer Service Manager will be contacting you shortly to discuss what we can do for you.”

Rating 10/105/5
modified review posted

"very pleased with the order from Blade HQ, fast shipping and great [roducts.
"

Rating 10/105/5
modified review posted

"The best internet buying experience ever.
Thank you for being so prompt
"

Rating 10/105/5
modified review posted

"Did everything as promised."

Rating 10/105/5
modified review posted

"I am quite satisfied with my buying experience with Blade HQ. They have a good and easy to use website, lots of choices of products, pretty good prices, the checkout and payment process was clear and straightforward and easy, and the shipping was quite rapid. The only thing I would suggest to them is that they offer, for a small price, the opportunity to engrave something on the knives. I would also suggest that they include the retail price of every knife along with the BHQ price, so that people who like to get bargains, know how much we're saving by buying from BHQ rather than buying at a retail outlet."

Rating 10/105/5
modified review posted

"I'm very pleased with blade HQ. You guys are awesome. You really take the time to show your product on how things work. I'm happy there are many variety and selection to choose from. The product can really benefit me and alot of people who are buying and looking at this product in the future. It really is a good store to visit and order online. There are a lot of great survival stuff and camping outdoors you can choose from. I want to say thanks to you guys for being Such helpful resource place. I will be buying a lot more stuff in the future."

Rating 10/105/5
modified review posted

"Nice knife. Exactly as described and shipped on time. Very happy."