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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Blade HQ Blade HQ Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 400 South 1000 East Suite E
    • Contact: questions@bladehq.com
    • Phone: 888-252-3347
    • Customer Support: 888-252-3347
    • Business Hours: Monday - Friday 10 am to 5 pm
    • Fax: 801-768-4634

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.43/10 8.43/10
    Chance of future purchase: Rating 9.42/10 9.42/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 9.08/10 9.08/10
    Return/Replacement policy: Rating 9.00/10 9.00/10

3,689 Customer Reviews

Rating 10/10
5/5
modified review posted

" We had a slight glitch with the first shippment.
The item was sharp, heavy and it shipped in a cardboard envelope. So needless to say, by the time it arrived, the contents ripped thru the envelope and was lost.
Eric at Blade HQ was great. A second order was filled, shipped out right away and was made sure to have been in a container that would actually contain the order. It arrived in no time. I am very happy with the purchase.
"


Rating 10/10
5/5
modified review posted

"Quick delivery great price "


Rating 10/10
5/5
modified review posted

"Good service. Delivered in a very timely manner and package so it wasn't damaged ."


Rating 10/10
5/5
modified review posted

"Ordering was easy and the handling was very professional. Love my new knife!"


Rating 10/10
5/5
modified review posted

"I've done business with blade hq for over ten years now and have been more than happy with everything. I recommend blade hq to everyone for all your cutlery needs."


Rating 10/10
5/5
modified review posted

"Received order in a very timely manner. "


Rating 10/10
5/5
modified review posted

"they have a very good selection of knives and accessories..."


Rating 10/10
5/5
modified review posted

"Shipping was fast, they're nice and polite. I would definitely recommend to a friend or family.
"


Rating 10/10
5/5
modified review posted

"Excellent service as always at some of the best prices on the Internet. My favorite place to buy knives. "


Rating 10/10
5/5
modified review posted

"It was quick, the items were as advertised, and they were a great deal."


Rating 2/10
1/5
modified review posted

"I received a defective item from the company. Their website clearly states to contact them within 20 days, and they will provide an RMA number so any defective items can be returned or exchanged. I contacted them immediately upon receipt of the defective item and they ignored me. I contacted them a total of 3 times (twice regarding the defective item) and each time I contacted them, they simply ignored me. This is a simple issue. I received a defective item, and their policy clearly states defective items can be returned or exchanged within 20 days, and to contact them within 72 hours of delivery. I did that. The policy also states they would provide a prepaid return label for a defective item. They refuse to honor their policy at all. They refuse to even acknowledge the problem. I'm in complete disbelief that in this day and age, someone can act so unethically regarding a simple problem with an easy solution. This is not my first time dealing with this company, but it's the first time I had a problem. It's unfortunate, since I would have liked to continue being a customer, they usually have quality merchandise, but this despicable behavior has made that impossible. I can't comprehend what would have prompted this immature and unprofessional behavior. Apparently they're only a great company as long as nothing goes wrong. I've heard praises about their customer service, so I don't understand why I was simply ignored. This was such a simple fix on an inexpensive product."


Rating 10/10
5/5
modified review posted

"Ordered on Monday and received on Wednesday. Great service, will buy again."


Rating 10/10
5/5
modified review posted

"Excellent service as usual! I always check blade hq first when buying a knife!"


Rating 10/10
5/5
modified review posted

"It is always a pleasure doing business with Blade HQ!"


Rating 10/10
5/5
modified review posted

"It's one of my two favorite places to shop. Very reliable, very fast shipping, very good customers service.
It is simply outstanding!
"


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Blade HQ is a Merchant Member! Learn more

Blade HQ is a merchant member
Blade HQ participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,852 merchant members.