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Ratings & Trust

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Full Rating Profile
  • Blackdiamondspo
    • Address: 162 University Ave
    • Contact: info@blackdiamondsports.com
    • Phone: (650) 289-0900
    • Customer Support: (877) 237-7528
    • Business Hours: Monday - Saturday - 10:00am - 7:00pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

145 Customer Reviews

Rating 10/10
5/5
modified review posted

"Guys at the Palo Alto store super helpful. Great recommendations. Def ordering online from there again and visiting the store. "



Rating 10/10
5/5
modified review posted

"This was my first time ordering from Black Diamond Sports. They have wonderful service. My package came fast & was exactly what I ordered. "


Rating 10/10
5/5
modified review posted

"I thought they were great. The checkout was good as well as the shipping and recieving. My package got here when they said it would."


Rating 10/10
5/5
modified review posted

"Thank you very much fot the Roller Blade wheels. They are the best and so is your service. Outstanding indeed !
Thanks a million for everything and I hope to be right back with you next September when I'll get a new pair of Tempest 110.
Thanks for everything and Regards
Carlos
"


Rating 10/10
5/5
modified review posted

"Fantastic local store with fast shipping! I now order all of my longboard gear from BDS!"


Rating 10/10
5/5
modified review posted

"excellent....great seller....thanks"


Rating 10/10
5/5
modified review posted

"I ordered a board that was not complete and expected to put it together on my own, I got it in the mail yesterday already put together, and it was perfect. The customer service was great when I called. Would recommend black diamond over any other shop! You guys are the best."


Rating 8/10
4/5
modified review posted

"Quick service and good price. I chatted with their staff and they are knowledgable of their products. "


Rating 10/10
5/5
modified review posted

"Staff was friendly and helpful. My package shipped quickly without any delay. "


Rating 10/10
5/5
modified review posted

"Great products, great customer service, fast shipping "


Rating 8/10
4/5
modified review posted

"Black Diamond has consistently been good to work with. I did have a couple of small issues this time with a back-ordered product. When it got back in inventory and was shipped I was not notified. I wish I had been. I ordered a 2nd product from them (pucks) that was in inventory so they shipped it out without waiting on the back ordered product. That part was great. What wasn't great was that they accidentally shorted it on postage which caused it to get held at the Post Office. Only $.98 cents but I felt like he should know because it caused me to have to go down to USPS. He was mortified when I told him and was going to credit my card. It wasn't about the money obviously, I wanted him to know for the next time he shipped to my area. All that said, I still like those guys a lot. Solid website with great products. They just happen to be 3hrs from me. Gotta love the Internet. "


Rating 10/10
5/5
modified review posted

"Very quick process,will made order again soon"


Rating 10/10
5/5
modified review posted

"Great customer service, would by another longboard from you guys."


Rating 10/10
5/5
modified review posted

"John helped me pick out rollerblades and knew a lot. I love the skates and like the features/benefits John recommended. "


Rating 10/10
5/5
modified review posted

"A representative called immediately after I placed the order just to make sure the size would be perfect for my son. He is ecstatic and so am I! Thank you for a great job!"


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