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"I ordered a Nikon Coolpix 8700, Bilibi mislead me into thinking it was in stock. ONE MONTH LATER I cancelled the order after they billed my credit card, no camera. They cancelled the billing, then I was informed they had rebilled my credit card and would not remove the charge. I was forced to Dispute the charge through my credit card company. These people are the WORST I have ever delt with, I could go on and on about my dealings with them, but I'm sure you get the picture!"
"A day after I placed an order for an Olympus C-740 with the seller, I was called by one of the customer service operators. He tried to talk me into buying a lens, a filter, etc. and said that he was giving me a deal on it. "Could you spend $90 on it?...How about 50?" After I told him "no," he told me "ok" and said that it was going to be shipped out. I received an email within 5 minutes saying "sorry, it is now backordered." I responded to the email saying, "cancel my order." Now, two months later, a bill showed up on my credit card for August 23, for the exact amount that I ordered. That charge has been disputed, and people should stay away from this company. They try to sell you other products, and when you say "no," they claim that they are out of the merchandise, then they pull this stunt. Go somewhere else and pay more for a name you know, and one you can trust."
"Placed order for camera May 15. Confirmed per phone May 16 and told to allow 4-6 weeks for delivery. Also ordered battery. Email inquiry May 27-reponse May 28, item "allocated and should arrive soon". Email inquiry June 9 - no response. Phone call June 14 - item back ordered. Should receive in 2 weeks. Email inquiry June 27 - no response. Email to cancel order on July 7 - no response. Email July 8 requesting cancellation confirmation - no response. Email July 17, again requesting confirmation of cancellation - no response. Web site still shows order with no information under "status" as of today, July 18."
"I too have had problems with this company. I have been lied to about 12 times as to when my order would be shipped. I have also asked for credit card cancellation both verbal and written with no luck their either. I did file a compaint with the NY York State Consumer Complaint Board. I have attached the link for everyone in need. http://www.consumer.state.ny.us/page3.html "
"I ordered a basic Canon digital camcorder Elura 70 on June 18th 2004 and have not heard a word or seen an update on the order traker on their web site. It is now July 15th and I have nothing, not even an estimated delivery date. Update I called and they said 5 days, I callled again in 7days and they said there was a delay in the shipment and it was another week. The website says the item is available. The order tracker still has nothing on it on the website. Last add to post, I cancelled my order today 7/20/04. There was no attempt to get me to keeep the order and they were happy I cancelled. Without buying the inflated service agreement you will never get anything from them. What a sham! If you have a problem I agree contact the NY A.G. "
This review was modified by tools1 on July 20 2004 10:06:40 AM
"I placed an order for a Fuji S7000 Camera. I went by the rating of a 4.5 out of 5 that the pricescan website displayed. I received the standard call with the up sell additions at very inflated prices. When I refused to buy anything else, the sales rep hung up. This was a clue to research this copmany further. I found reseller ratings.com and was panic struck of what I found. I called my credit card company and canceled my account and had another card re-issued. I didn't want to take any chances with these people. "
This review was modified by oilman on July 05 2004 03:58:05 PM
"NEVER ORDER FROM THIS COMPANY DESPITE $20 SAVINGS ON ANY PRODUCT. I ordered an Olympus C5000 at the end of May and today, cancelled the order. I immediately ordered from Buydig.com and the order was processed and shipped on the 4th of July - Sunday, no less! Bilibi's website claimed to have the camera in stock. But an email stated that there was an order problem. I called immediately and - instead of an upsell - wanted to confirm my shipping address. Usually, these guys try to upsell. Anyway, since then, no camera. When I called after the fourth week after no camera delivery, the guy on the other line told me it's on backorder - what? - and "it will come in when it comes in." I asked if I should call later in the week, he said no and repeated the same line. Bunch of crooks to me and I would rather spend an extra $20 for satisfaction. JUST SAY NO TO BILIBI.COM. WHAT A JOKE! THEY BETTER NOT CHARGE MY CARD. I CALLED THEIR 800 NUMBER AND LEFT A MESSAGE STATING MY CANCELLATION AND ALSO SENT AN EMAIL - BOTH ARE RECOMMENDED WAYS OF CANCELING AN ORDER.
Go with Buydig.com and stay away from Bilibi.com."
"I placed an order for a Pentax Optio S4I on May 23 (order number BLS61944), and it stated on the purchase page that this product was available. My problems began when I was contacted on the 25th regarding a credit card verification problem, but followed with a second call and third call on the 27or 28 requiring more verifications. I then contacted the service department June 3rd (the second date I was told I would have my order) they told me it would then arrive by the following Tuesday (June 8th). June 8th I once again received nothing. Through none of this process did I receive any email updates concerning the non shipment. I called on June 8th to find out what was going on, and i was told that bilibi was expecting a shipment which didn't arrive in, and they said they did not know when they were to expect it. I was expecting this camera to record several family events, several of which have passed, and at this point in time almost 3 weeks after placing my order don't have any idea when this product will arrive. I cancled the order today after speaking to the service department, they clamed that they send an email stating the product was on backorder, funny how I never got that message and was told it was going to be arriving any day."
"Poor service. Purchased Sony F828 and salesman pressured buyer to buy unneed items. They assured items will be shipped promptly and charged credit card immediately (they post no charge until shipment). 3 weeks lated no shipment and thru buyers persistance of knowing when camera being shipped they made many excuses. Requested refund and they used stall tactics. Buyer must now dispute charge thru credit company to get refund."
"VERY POOR SERVICE. CHARGED MY CREDIT CARD AND TOLD ME THAT ITEM IS OUT OF STOCK AND THEY NEED 3-4 WEEKS BEFORE THEY CAN SHIP. IT HAS BEEN 2 WEEKS AND HAVE NOT RECIEVED THE REFUND ON MY CREDIT CARD YET. WORST ONLINE EXPERIENCE."
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posted Aug-26-2004 
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![Share](javascript:share_rating({"review_body":"A day after I placed an order for an Olympus C-740 with the seller, I was called by one of the customer service operators. He tried to talk me into buying a lens, a filter, etc. and said that he was giving me a deal on it. \u0022Could you spend $90 on it?...How about 50?\u0022 After I told him \u0022no,\u0022 he told me \u0022ok\u0022 and said that it was going to be shipped out. I received an email within 5 minutes saying \u0022sorry, it is now backordered.\u0022 I responded to the email saying, \u0022cancel my order.\u0022 Now, two months later, a bill showed up on my credit card for August 23, for the exact amount that I ordered. That charge has been disputed, and people should stay away from this company. They try to sell you other products, and when you say \u0022no,\u0022 they claim that they are out of the merchandise, then they pull this stunt. Go somewhere else and pay more for a name you know, and one you can trust.","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/158010#comment158010","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"edwood03","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed order for camera May 15. Confirmed per phone May 16 and told to allow 4-6 weeks for delivery. Also ordered battery. Email inquiry May 27-reponse May 28, item \u0022allocated and should arrive soon\u0022. Email inquiry June 9 - no response. Phone call June 14 - item back ordered. Should receive in 2 weeks. Email inquiry June 27 - no response. Email to cancel order on July 7 - no response. Email July 8 requesting cancellation confirmation - no response. Email July 17, again requesting confirmation of cancellation - no response. Web site still shows order with no information under \u0022status\u0022 as of today, July 18.","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/151367#comment151367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"gje540","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I too have had problems with this company. I have been lied to about 12 times as to when my order would be shipped. I have also asked for credit card cancellation both verbal and written with no luck their either. I did file a compaint with the NY York State Consumer Complaint Board. I have attached the link for everyone in need. http:\/\/www.consumer.state.ny.us\/page3.html ","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/150575#comment150575","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"ccjw0607","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a basic Canon digital camcorder Elura 70 on June 18th 2004 and have not heard a word or seen an update on the order traker on their web site. It is now July 15th and I have nothing, not even an estimated delivery date. Update I called and they said 5 days, I callled again in 7days and they said there was a delay in the shipment and it was another week. The website says the item is available. The order tracker still has nothing on it on the website. Last add to post, I cancelled my order today 7\/20\/04. There was no attempt to get me to keeep the order and they were happy I cancelled. Without buying the inflated service agreement you will never get anything from them. What a sham! If you have a problem I agree contact the NY A.G.<br>","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/149857#comment149857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"tools1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a Fuji S7000 Camera. I went by the rating of a 4.5 out of 5 that the pricescan website displayed. I received the standard call with the up sell additions at very inflated prices. When I refused to buy anything else, the sales rep hung up. This was a clue to research this copmany further. I found reseller ratings.com and was panic struck of what I found. I called my credit card company and canceled my account and had another card re-issued. I didn\u0027t want to take any chances with these people. ","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/149288#comment149288","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"oilman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"NEVER ORDER FROM THIS COMPANY DESPITE $20 SAVINGS ON ANY PRODUCT. I ordered an Olympus C5000 at the end of May and today, cancelled the order. I immediately ordered from Buydig.com and the order was processed and shipped on the 4th of July - Sunday, no less! Bilibi\u0027s website claimed to have the camera in stock. But an email stated that there was an order problem. I called immediately and - instead of an upsell - wanted to confirm my shipping address. Usually, these guys try to upsell. Anyway, since then, no camera. When I called after the fourth week after no camera delivery, the guy on the other line told me it\u0027s on backorder - what? - and \u0022it will come in when it comes in.\u0022 I asked if I should call later in the week, he said no and repeated the same line. Bunch of crooks to me and I would rather spend an extra $20 for satisfaction. JUST SAY NO TO BILIBI.COM. WHAT A JOKE! THEY BETTER NOT CHARGE MY CARD. I CALLED THEIR 800 NUMBER AND LEFT A MESSAGE STATING MY CANCELLATION AND ALSO SENT AN EMAIL - BOTH ARE RECOMMENDED WAYS OF CANCELING AN ORDER. <br><br>Go with Buydig.com and stay away from Bilibi.com.","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/149287#comment149287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"craigrubia","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a Pentax Optio S4I on May 23 (order number BLS61944), and it stated on the purchase page that this product was available. My problems began when I was contacted on the 25th regarding a credit card verification problem, but followed with a second call and third call on the 27or 28 requiring more verifications. I then contacted the service department June 3rd (the second date I was told I would have my order) they told me it would then arrive by the following Tuesday (June 8th). June 8th I once again received nothing. Through none of this process did I receive any email updates concerning the non shipment. I called on June 8th to find out what was going on, and i was told that bilibi was expecting a shipment which didn\u0027t arrive in, and they said they did not know when they were to expect it. I was expecting this camera to record several family events, several of which have passed, and at this point in time almost 3 weeks after placing my order don\u0027t have any idea when this product will arrive. I cancled the order today after speaking to the service department, they clamed that they send an email stating the product was on backorder, funny how I never got that message and was told it was going to be arriving any day.","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/146332#comment146332","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"anyer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Poor service. Purchased Sony F828 and salesman pressured buyer to buy unneed items. They assured items will be shipped promptly and charged credit card immediately (they post no charge until shipment). 3 weeks lated no shipment and thru buyers persistance of knowing when camera being shipped they made many excuses. Requested refund and they used stall tactics. Buyer must now dispute charge thru credit company to get refund.","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/144319#comment144319","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"stevearini","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"VERY POOR SERVICE. CHARGED MY CREDIT CARD AND TOLD ME THAT ITEM IS OUT OF STOCK AND THEY NEED 3-4 WEEKS BEFORE THEY CAN SHIP. IT HAS BEEN 2 WEEKS AND HAVE NOT RECIEVED THE REFUND ON MY CREDIT CARD YET. WORST ONLINE EXPERIENCE.","link":"http:\/\/www.resellerratings.com\/store\/Bilibi_7\/comment\/142756#comment142756","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bilibi_7.jpg","store_name":"Bilibi.com","username":"raminder_mann","rating":"1"}, "single");){kind=link}
"I ordered a Nikon Coolpix 8700, Bilibi mislead me into thinking it was in stock. ONE MONTH LATER I cancelled the order after they billed my credit card, no camera. They cancelled the billing, then I was informed they had rebilled my credit card and would not remove the charge. I was forced to Dispute the charge through my credit card company. These people are the WORST I have ever delt with, I could go on and on about my dealings with them, but I'm sure you get the picture!"