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"I'm a big fan of BikeTiresDirect. In fact, for cycling-related gear, it is one of my top three sites to check first.I started buying just tires from them (their name implies they have tires after all ;)I've bought a bunch of gear from them as well. I really like their no hassle return policy. No RMA is needed, you just send it back. This is helpful when trying to select just the right size clothing when the sizing charts are a little off the wall and you have no LBSs that carry the item(s)."
"12/3/2014Kudos to biketiresdirect for resolving the issue i raised. Talk about commitment to excellence. The manager, Chris was communicating with me even on thanksgiving. Although my experience didn't start great. At the end, it warranted to revise my rating to five stars.Update: 11/27/2014Received an email from the manager espressing apologies that returned items may have foung their way back to bnew inventory and sold as bnew price.I'll update my review once the issue is fully rectified.11/26/2014I just received my order and biketiresdirect.com should be ashamed of themselves.I received a returned item sold by their site as brand new. I know this for a fact because i know how shimano packaged their product.The rubber was already placed on the di2 wireless transmitter unit. Manual in the box is already crumpled and is missing the manual in other languages.Plastic is already opened. Very disappointed."
"These guys are the real deal. When its in stock, its ready to shipped in the time specified. When its out of stock, the online specifies and when they anticipate re-stock; so you don't get caught in buying something that the vendor doesn't have like some of the other unscrupulous vendors out there. I love the customer loyalty point system and it keeps me coming back for more!"
"As always, fast and efficient!"
"always a pleasure to deal with.. great price and quality products"
"Easy to order and fast delivery made it a good experience."
"BiketiresDirect is easy to navigate, offers good deals, and has a very good selection. Service is quick."
"One of my tires needs to be sent back. It started to bulge after 50 miles."
"Exchange processed timely!"
"The Bike Tires Direct website is easy to use and, as a Gold Club member, the prices are also more reasonable. I'm also pleased with the service from Bike Tires Direct as they send out tracking information for orders, usually within 24 hours."
"Very easy, great selection and prices"
"Reliable delivery, as always"
"great service, great prices"
"Everything was what I needed, and I really liked the free shipping (orders over $100). In a previous order received a broken product (handle-bar inclinometer), return was smooth and painless. Thanks!"
"Excellent delivery yyyyyyyyyyyyyyyyyyyyyyyyy"