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"Horrible customer service. Their shipping department is definitely asleep. If you look at the positive reviews on here you will see most of them have only done one review and it was for bike bandit. These are definitely generated by bike bandit. What a bunch of cowards. If your customer service sucks then at least own it. Maybe then you will have the ads to do something about it!BTW--- Ordered my stuff 2/27/2015 and It still has not shipped. The items were in stock."
"0 stars should be there overall score.I dont like that you have to give them a pitty star just because.Ordered a simple o-ring and received no up dates on shipping of the product so I looked into it and after sending a fairly angry email to them I got a canned message back that said it was going to ship, well that was about a half month ago and last I saw it hadn't even left CA yet. I will Never order with them again. I paid more in shipping then the part was even worth.I will Never ever recommend even to my worst enemy to do business with them."
"DO NOT ORDER FOR OVERSEAS SHIPPING!! Copy of online chat:Please wait for a BikeBandit.com Live Help operator to respond.Chat InformationYou are now chatting with 'Rob- Sales Rep'Rob- Sales Rep: Welcome to BikeBandit.com's Sales Department. If your question is concerning a part, please include the YEAR / MAKE / MODEL of the machine it is for.Rob- Sales Rep: How may I assist you today?shane.com: Yes - I have a few items in my cart and had a question.shane.com: My subtotal is $337.38shane.com: Sales Tax is $134.95shane..com: Shipping is $89.13shane..com: Shipping to the United Arab Emiratesshane..com: Why is my sales tax so high?Rob- Sales Rep: Hello !Rob- Sales Rep: That is correct.shane..com: That's almost 50%shane.com: Customs/Import duties are 5 - 6%Rob- Sales Rep: It is tax plus duties.Rob- Sales Rep: So you have no fees upon arrival shane..com: You're dealing with an American who orders parts and has them shipped in continuously. Save the BS for your ignorant shoppers.shane..com: At most - tax shouldn't be above 14%Rob- Sales Rep: i am sorry sir. i am only trying to help you and answer your question.Chat InformationChat session has ended. This could be due to technical difficulty. If you need further assistance please click the "Live Help" button.Rob the sales rep promply ended the conversation at this point. Total Rip off! I order from motosport and motovationusa all the time and my tax with prepaid duites has never even been close to 40%!"
"Ordered 2 tires and am very pleased,they had the lowest price and shipped them fast,i was worried about the date code on them and it turns out i worried about nothing they were almost new. Thanks Bike Bandit"
"Wow I wish I had seen these reviews before ordering. If you need OEM parts look elsewhere. The parts fiches list the estimated ship times, but what they don't tell you is that the they don't stock any of them. All the parts are cross shipped from the manufacturer so if it says "ships in 1-2 business days" that means AFTER they get it from shipped to their facility from Suzuki or whoever. These guys ruined a weekend ride I planned because I trusted them on an order placed on a Monday morning for delivery by Friday AND I paid for the express shipping. Gal on the phone I spoke to was unapologetic and mildly argumentative. Rocky Mountain ATV stocks a TON of OEM parts."
"Received a defective product from Bike Bandit and they will not refund the purchase. Never again! They're not kidding about the "Bandit" thing. Sticking to Cycle Gear and Motorcycle Superstore from now on!"
"Bought stuff from these guys a couple times... no issues with them. Good prices fast shipping. Website does not specify mfg part numbers like most so it could be easy to get the wrong part if you're not careful. FWIW - Bike Bandit has a good rating among the motorcycle parts retailers on Amazon. But clearly whether or not something is in stock and will ship quickly is an issue with this company reading all the neg reviews. I don't work for BikeBandit but I'll agree that some of the 5 star reviews on here appear to be non-genuine customers."
"Appalling business. Their web page is confusing and their ordering confirmation system offers no clues if wrong parts are ordered. Customer service is non existent as days went by before anyone contacted me back. And even then that only happened because of a complaint lodged to my financial institution about them. Parts are also very expensive when they add on all their charges. There are far better businesses out there so give these jerks a miss."
"Three weeks item was on backorder, no help from customer service representatives to find an alternative method. Will NEVER use them again."
"Very slow to ship orders - average 3-4 days to process simple parts orders. The only reason I would order from these folks again is if no one else has the item I need.Think they should change their name to dissapointmentmotorsports......"
"Contrary to reviews i'm reading, my order went extremely smooth. I put my order in late last Thursday night with an expected delivery day of Tuesday the 19th.. Today Monday afternoon I received my Kuryakuyn off set highway pegs and am so glad I purchased them instead of the cheaper brands . They are quality all the way..with a weekend in there and shipped to northeast Oregon i am very pleased with service and shipping . 3 1/2 days i'm very pleased. thank you Bike Bandit - Great job!"
"Will never use this company again. Poor customer service and shipping service is terrible. They cannot even get an address right after you give it to them 3 times..... My order came to my street 3 times and returned to their store 3 times. No phone call, no email, just returned it! I asked for help and all they say is there is nothing they can do about it. They had to wait until packaged returned before they could do anything. I had to sit on $300 for a month and a half with no product, no discount not even expedited shipping. Will not recommend to this place to anybody!"
"The tires I ordered saturday showed up tuesday and were the right ones. This being said, I never got any confirmation or tracking info and the live chat said they hadn't shipped yet as of Monday afternoon. Good price, fast delivery, poor communication, overall not the horrible service I have been reading about on here. "
"The website says the part fit my bike so I spent 200 bucks on it, was expecting it in a week give or take a few days.. took a month.., I get the part and it doesn't even fit my bike because they are too stupid to know the difference between a KL250 and a KLR250... So i message them to ask whats up and they act like a buncha idiots and don't answer me back................................................................."
"Horrible experience. I ordered 2 tires and tubes for y 1976 BMW R90S in anticipation of a road trip. I ordered on 6/10 and was assured by them that I would receive everything "well before" 6/18, which was my last possible date for mounting the tires since I wanted to leave on 6/19. One tire and one tube arrived on 6/13. There was only one tire because the packaging was so flimsy that it ripped open and one tire got lost by UPS. I called BikeBandit but they told me there was nothing they could do until they got the results of the UPS investigation into the matter. To make matters worse, the tire I received was the rear tire but the tube was for the front tire so I couldn't get anything done. The tube for the rear tire showed up on 6/18 at 7PM and I hurried to get the tire mounted but came to the realization that the tube was defective and leaked at the valve. So now, instead of getting on my way for my trip, I have to wait for the local motorcycle shop to open and hope they will have a tube to replace the defective one I received from BikeBandit. Needless to say, I'm done with them and I'll make sure everybody I know is aware of how poorly this company treats customers."