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"I have been a customer of BRW for nearly 6 years. I didn't use to have any problems. Then about a year ago, they started charging over DOUBLE the long-distance rate quoted on their website. I e-mailed "Jack", my support person twice, and when I finally received a reply he claimed that he would fix it. Nothing was done. Only after I contacted the BBB did he credit my account and change the LD rate to what it should be.Last month on July 4th, I received a letter in the mail saying that as of July 1st, if I did not call my local number and change my PIC code to the carrier that BRW has changed to, I would be charged 8.1 cents per minute (previous rate was 3.2 cents per minute). I called and made the change on July 10th. However, from July 1st on I was charged 10 CENTS per minute. I e-mailed Jack and received no reply. I guess I'll have to contact the BBB again to get my money back and find another LD provider. BUYER BEWARE!"
"I have had several carriers over the years and I have to say this is the best company by far. I was surprised to find there were no hidden charges. I like the way you bill as well. As you can see. I either don't call at all or I'm talking and talking all at one time. I like not getting the huge bills and you charge when it gets to a certain amount. I was surprised to find this letter from you and it was not a form letter. Keep up the great work. This is like doing business with the old country store that does what they say they will do and when the tell you something it is as good as their hand shake. "
"I'd like to take a moment to let your users know how satisfied I was with the bigredwire ordering process. I had a PICC freeze on my line and they helped me undo it and get my account with them started. They are friendly and efficient. I highly recommend this company."
"They will lure you with rebate offer, do not think that you will EVER get it!"
"The company's long distance service was fine for about six months, but now I am unable to place long distance calls, and no one from customer service has responded to my emails. I have been trying to get help for a week. All customer service is done by email. They don't take phone calls. This is unbelievably frustrating."
"My bank extended the expiration date on my credit card by two years. I tried to update my records via Big Red Wire's web site, but received an error message indicating that there was less than $1.00 in the account (the account had sufficient funds). I emailed Big Red Wire many times to explain the situation, but got nowhere. Big Red Wire has no "customer service" phone number, so email is the only hope of contacting them, and emails are ignored. "
"Very happy with Big Red Wire. Great customer service, very rapid and personal emails, not canned generic ones that don't address your question. Every contact with them has been smooth and had my questions answered the first time to my satisfaction. I would not hesitate in referring them. "
"Big Red Wire is an awesome phone company. I have fought and fought with the BIG phone companies for years and have never been satisfied. I would highly recommend Big Red Wire to anyone who wants to cut costs and enjoy top notch no bullcrap phone service. Big Red Wire is the real deal. "
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