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RatingsRating
Store InformationStore Info
Full Rating Profile
  • BiggerBooks.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@biggerbooks.com
    • Phone: Customer Service: 1-888-3
    • Customer Support: 1-888-388-9909
    • Business Hours: Ordering through www.BiggerBooks.com is available 24/7. Customer Service by telephone: Monday throug
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 5.67/10 5.67/10
    Shipping & packaging: Rating 5.33/10 5.33/10
    Customer service: Rating 5.36/10 5.36/10
    Return/Replacement policy: Rating 5.50/10 5.50/10

382 Customer Reviews

Rating 2/10
1/5
2015-07-22

"Book arrived with severe damaged corners. Shipping bag was torn due do thin plastic shipping bag. It took 18 days from the day I placed the order until I received it. It's the slowest vendor from all the vendor I ordered. For a good condition claim book, it should listed FAIR. Therefore, I over paid for the condition of the book."

Rep reply posted Jul-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I was unable to locate an order with the invoice number you provided. Please provide another order number so I can assist you with this issue. Thank you!

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5
2015-06-17

"Awful experience. I order the book way in advance before my class was suppose to start. When I called because the book hadn't shipped yet they said it takes 5-10 business days to obtain the book and then what ever ship method you choose in addition. Tried to speak to a manger and couldn't talk to one. They said one would call within 24 hours. We will see if that happens. Most unprofessional company I know. Doesn't matter the price of the book if you don't have it in time for the class."

Rep reply posted Jun-17-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-03-04

"Fast shipping and book was in great condition. Will order from BiggerBooks again next semester."

Rep reply posted Mar-05-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-02-26

"It was very easy dealing with Bigger Books - navigating their site, finding what I needed, placing the order. The text arrived very promptly, well packaged and in as promised condition. It was a pleasure doing business."

Rep reply posted Feb-27-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! We really work hard to give you the best experience possible and it really makes our day to receive feedback like this. I have sent an email to the address on file with a little give to use on a future order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-02-23

"BiggerBooks.com was great - I received my book exactly as it was specified, and was notified in a timely fashion every step of the day."

Rep reply posted Feb-25-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Beth
customer service representative
Biggerbooks.com”


Rating 6/10
3/5
2015-02-23

"The book came as promised but shipping was very slow. By the time I received the book I no longer needed it."

Rep reply posted Feb-25-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for this feedback! I have sent an email to the address on file with an update regarding your order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-02-20

"I was very satisfied and pleased with my order , definetely I will buy again in biggerbooks.com"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 8/10
4/5
2015-02-19

"Good transaction, quick shipping, items in stated condition"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-02-19

"I am satisfied of the product. I received it on time. I give you a 5-Star rating.
Thank you."

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-02-19

"Fast! Excellent condition!!"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-02-19

"The textbook I bought had the pages torn out at the end of each chapter that had each of the assignments that I needed. I sent the book back and have not yet been reimbursed. Hopefully the company will make it right and send me my money back.

BiggerBooks did take care of the problem that I had. They were very kind about getting me my money back. Because of this, I would buy other books from their company."

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

I'm sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer service representative
Biggerbooks.com”


Rating 4/10
2/5
2015-02-06

"I am disappointed that the price that was quoted to me was lower than the price they billed my credit card. No email was give to me notifying me of this and no explanation was given to me before they charged me. This seems less than reputable. Not a very good business practice."

Rep reply posted Feb-09-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

I'm sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer service representative
Biggerbooks.com”


Rating 2/10
1/5
2015-02-03

"At first I was very interested in this website because of their relatively low prices on books. But as I placed my first order, I realized I probably made a bad mistake. Waiting eagerly to receive a shipping notification, I received an email saying that it is taking them a while to find the book or whatever. I continue to wait and now the book is barely going to be received by me - longer than what they said it would. Because of this, I have missed countless homework assignments due to not having this book and now the class isn't using it anymore. Now I have a book that is worthless and caused me a bunch of stress and pain.
tldr;
Student who was lured in by the low prices but then payed the price of time. Takes a long time to receive your product- only order from here if it is not urgent. "

Rep reply posted Feb-04-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

I'm sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer service representative
Biggerbooks.com”


Rating 10/10
5/5
2015-01-30

"Good pricing, decent shipping. A!"

Rep reply posted Feb-25-2015

eCampusHelp, BiggerBooks.com rep has responded

“Good morning,

Thank you for your feedback! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
BiggerBooks.com”


Rating 2/10
1/5
2015-01-29

"Have emailed twice about returning a book. No response! I'm stuck with a $130 book that I can never use again. "

Rep reply posted Jan-29-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer service representative
Biggerbooks.com”


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