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RatingsRating
Store InformationStore Info
Full Rating Profile
  • BiggerBooks.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@biggerbooks.com
    • Phone: Customer Service: 1-888-3
    • Customer Support: 1-888-388-9909
    • Business Hours: Ordering through www.BiggerBooks.com is available 24/7. Customer Service by telephone: Monday throug
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.94/10 5.94/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 4.00/10 4.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

387 Customer Reviews

Rating 2/10
1/5

"Not very happy with the how long it's taking. I ordered the book 3 days ago and still hasn't shipped. I was on the phone for over an hour waiting to talk to someone and they promised it would ship by today and I still don't have tracking number.. very disappointed with the company and its customer service.."

Rep reply posted Aug-28-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5

"Absolutely terrible company. Was charged $87 on my card for a textbook, but was not given a confirmation email once I ordered. Then the book never came. I tried to track online with my username and password, and it said both were invalid -- actually, it didn't even recognize my email. I tried countless online chats with reps as well as calling but never got through. I will NEVER recommend this company or use them again. What a scam."

Rep reply posted Aug-28-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. Please email me your first and last name at beth@biggerbooks.com so I may assist you.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 10/10
5/5

"Book arrived sooner than expected and in good condition."

Rep reply posted Aug-27-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 10/10
5/5

"Great place to buy books. Inexpensive, good quality used books and fast delivery."

Rep reply posted Aug-21-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 10/10
5/5

"Book as described shipped quickly. thanks"

Rep reply posted Aug-20-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5

"Not very happy with the how long it's taking. "

Rep reply posted Aug-17-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5

"Awful experience. I order the book way in advance before my class was suppose to start. When I called because the book hadn't shipped yet they said it takes 5-10 business days to obtain the book and then what ever ship method you choose in addition. Tried to speak to a manger and couldn't talk to one. They said one would call within 24 hours. We will see if that happens. Most unprofessional company I know. Doesn't matter the price of the book if you don't have it in time for the class."

Rep reply posted Jun-17-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5

"Fast shipping and book was in great condition. Will order from BiggerBooks again next semester."

Rep reply posted Mar-05-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5

"It was very easy dealing with Bigger Books - navigating their site, finding what I needed, placing the order. The text arrived very promptly, well packaged and in as promised condition. It was a pleasure doing business."

Rep reply posted Feb-27-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! We really work hard to give you the best experience possible and it really makes our day to receive feedback like this. I have sent an email to the address on file with a little give to use on a future order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5

"BiggerBooks.com was great - I received my book exactly as it was specified, and was notified in a timely fashion every step of the day."

Rep reply posted Feb-25-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Beth
customer service representative
Biggerbooks.com”


Rating 6/10
3/5

"The book came as promised but shipping was very slow. By the time I received the book I no longer needed it."

Rep reply posted Feb-25-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good afternoon,

Thanks for this feedback! I have sent an email to the address on file with an update regarding your order.

Beth
customer service representative
Biggerbooks.com”


Rating 10/10
5/5

"I was very satisfied and pleased with my order , definetely I will buy again in biggerbooks.com"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 8/10
4/5

"Good transaction, quick shipping, items in stated condition"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 10/10
5/5

"I am satisfied of the product. I received it on time. I give you a 5-Star rating.
Thank you.
"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
Biggerbooks.com”


Rating 10/10
5/5

"Fast! Excellent condition!!"

Rep reply posted Feb-23-2015

BiggerBooksHelp, BiggerBooks.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Beth
Customer service representative
Biggerbooks.com”


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BiggerBooks.com is a merchant member
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