We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > BiggerBooks.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • BiggerBooks.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@biggerbooks.com
    • Phone: Customer Service: 1-888-3
    • Customer Support: 1-888-388-9909
    • Business Hours: Ordering through www.BiggerBooks.com is available 24/7. Customer Service by telephone: Monday throug
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

401 Customer Reviews

Rating 2/10
1/5
2016-08-27

Lies all around!

"Ordered my book nearly 3 weeks ago on August 8th. It was processed by UPS on the 9th. The book was transferred to UPS and I am now told that it was at a post office 5 minutes from my apartment in VA. THEN was shipped back to NC, then came back to VA again only to be sent back to NC another time! The book has now been "returned to sender" although the only notification I got was that it was delivered to agent. More disappointed that this company didn't bother to let me know they had gotten my book back. I have attempted contact and get no answer as to what happened and how they are going to fix it. Needed this book for classes that start Monday and ordered it in plenty of time. Thank goodness I check tracking myself!! Stay away!!!!!!"

This review was modified by lizzyc315 on August 27 2016 08:50:13 AM
Rep reply posted Aug-29-2016

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com


Rating 2/10
1/5
2016-08-23

Dont Do It!!

"If you dont mind paying to have a book expedited ($30) and still not receive it for more than a week then go for it. Third party! Books not in stock. They rely on finding and having the book you want shipped to them... THEN they process and ship it to you. Not worth the $20-30 saved when my daughter needed the book for college. Go direct. Use Amazon or equivalent if time is important. "

This review was modified by jzyjenn on August 23 2016 01:46:11 PM
Rep reply posted Aug-24-2016

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com


Rating 2/10
1/5
2016-08-23

Bait and Switch

"I ordered a books from Bigger Books which they showed to be in stock. A week later they emailed me and said it was not in stock. I then had to purchase it else where and pay an extra $20 for expedited shipping in order to get it in time for the start of school. Their lack of inventory control and delay in notifying me cost me $$$. Don't purchase from them."

This review was modified by Cooks44 on August 23 2016 09:36:02 AM
Rep reply posted Aug-23-2016

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com


Rating 10/10
5/5
2016-08-09

Great Buying Experience

"Fast shipping and the book looks brand new and it was the cheapest one on the internet! I will buy from BiggerBooks.com again."

Rep reply posted Aug-10-2016

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com


Rating 2/10
1/5
2016-02-03

Run away...just run away!!!

"Ordered a textbook from this site for the first time due to the enticing price. They were very quick to process the payment, but after days of no correspondence in regards to shipping confirmation, I was forced to email customer support and inquire as to my purchase. I was informed that my book was no longer in stock and their VENDOR had no estimate of when it would be available. When I protested and informed them that the book was required as promised they canceled my order and informed me that my refund would be processed and should be received in 2 or 3 days after they ensured my book had not been shipped. Read the reviews from previous customers, I should have taken heed...lesson learned. "

This review was modified by TMaxx on February 03 2016 05:34:19 PM
Rep reply posted Feb-04-2016

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 4/10
2/5
2016-01-26

Not super happy

"The prices are nice. However, I paid for two day shipping unaware of the fact they have a 10-14 day processing. I wasn't happy about that, but even worse if I wouldn't have paid for two day shipping (after processing) how long would it have taken to get my book. I felt very mislead. Also though I had one nice customer representative, I spoke with another who was very rude.

I would not spend your money here
"

Rep reply posted Jan-27-2016

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 8/10
4/5
2015-10-14

"Decent all the way around. "

Rep reply posted Oct-16-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 10/10
5/5
2015-10-14

"This was a very positive experience!
Thank You!!
"

Rep reply posted Oct-16-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 8/10
4/5
2015-09-29

"The book was in great condition as stated, and delivered in a very timely order."

Rep reply posted Sep-29-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5
2015-09-21

"Was disappointed there were more markings on book then what was disclosed. It was missing the CD and no where did it disclose prior to purchase the CD was missing. Really disappointed."

Rep reply posted Sep-22-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 8/10
4/5
2015-09-21

"Wish you could rate the books condition, so the customer knows if the book is like new or well used. I am happy with my order, but I was looking for some kind of description of the use of the book when I ordered. "

Rep reply posted Sep-22-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5
2015-09-21

"I received the book I ordered on time, which was nice. However, the book was spiral bound and had about 1/3 of the pages torn out. I tried multiple times to call and talk to the company about this to see if I could either get a refund or send it back for a replacement and they never answered. The lines were always busy. Even when I chose the option to have them call me back, they never called me back. I also tried emailing BiggerBooks about this issue and finally received a response email one week later saying that they were having problems and that they would not receive my email. Basically, there is no way to get in contact with this company and the quality of the books has been terrible in my case."

Rep reply posted Sep-21-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5
2015-09-15

"I order a book for my son on 9/5 ... they were very quick taking the money out of my account. Today is Sept.15...no book, they keep giving me the run around on shipping. For two days I called them and customer service very rude and unprofessional. On top of that they keep changing the shipping status. Finally someone told me that the book wasn't available until October. Really/ My son has a test on this book and he can't relied on you to make this happen? This is the worse company to order books from. I requested a cancellation lets see if we can get the money in a timely manner. I have seen bad companies and customer service but this one tops it. AND PLEASE KEEP YOUR DUMM AUTOMATED MESSAGE ...GET REAL..BETH"

Rep reply posted Sep-16-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5
2015-09-11

"My order was cancelled due to the shipping address being an "irregularity". When I attempted to contact customer service, the chat session representative told me to just start over (she couldn't or wouldn't simply ship to the billing address). I have been on hold with their phone support for over 40 minutes with no live humans available to help.

Textbooks are very time sensitive, but this company simply doesn't care. Order elsewhere!

EDIT: Biggerbooks.com didn't send an "order update" as listed below. It was just another automated script. To date, their only response was to tell me to order it online again, and maybe it will work next time. I don't think they are stupid, they just simply don't care.
"

Rep reply posted Sep-12-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Rating 2/10
1/5
2015-08-27

"Not very happy with the how long it's taking. I ordered the book 3 days ago and still hasn't shipped. I was on the phone for over an hour waiting to talk to someone and they promised it would ship by today and I still don't have tracking number.. very disappointed with the company and its customer service.."

Rep reply posted Aug-28-2015

A rep from BiggerBooks.com, BiggerBooksHelp, has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Beth
Customer Service Representative
Biggerbooks.com”


Ratings Calculation Change
Learn about Our Reviews

Share BiggerBooks.com's store rating

BiggerBooks.com is a Merchant Member! Learn more

BiggerBooks.com is a merchant member
BiggerBooks.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,513 merchant members.