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"Bought a Rokinon 35mm F/1.4 lens from their eBay store. Not only did it take multiple messages, and a phone call to them (in which a customer service representative was very rude), but they finally told me after four days that the item was unavailable, and would ship in the following week. I said that was acceptable, but requested they ship it via 1 day shipping, which they (by message) agreed to. Even though they accepted that offer, I today checked the tracking, and it was shipped via UPS Ground. I'm very dissatisfied, and I will likely never purchase from them again."
"Throuhg Rakuten.com, I placed an order on a Brand New Nikon Nikkor 70-300mm f/4.5-5.6G ED-IF AF-S VR Telephoto Zoom Lens from BigValueInc on 9/17/2013. It was delivered earlier on 9/19/2013. However, the item was not a brand new one as advertised. The lens didn't come with the Nikon lens box. There was no warranty or registration documentation except a manual. The manual was not packed with a plastic bag and one corner of the manual was folded. Moreover, the lens bag was worn to some extent. Some fingerprints can be seen on the body of the lens and the cap. Briefly, it is not a brand new one as advertised. When I contacted with the customer service and talked to two female. Both were rude and none of them were patient. Both they told me that the returning label would be sent to me at the end of the day. However, it didn't happen.No more business with BigValueInc.com"
"Bigvalueinc sold me a used Canon 5D III then replaced it with another use camera, never denying the fact the 1st. one was used. They then blocked my account from making additional purchases and literally told me if I would revise my negative review they would exchange my camera! When that didn't happen they appear to be refusing to ship a replacement camera and just mentioned Refund in an email. SHIFTY, UNTRUSTWORTHY AND INCREDIBLY UNPROFESSIONAL....DON'T BE LURED IN BY THE PRICES! BUYER BEWARE...YOU'VE BEEN WARNED!"
"Less than a week after purchasing a new Canon 24-105 lens from BigValueInc the price was lowered by $50. I contacted customer service to see what they were willing to do and they refused to price match in any way. I communicated with them twice and they offered no solution so I won't be doing any business with them in the future."
"Test Test Test Test Test Test Test Test"
"Does not even allow a contact for asking questions about listings on ebay. Very unprofessional!"
"I got a great deal on a Canon 5D Mark III. At first I was skeptical because it was considerably cheaper than any other retail store ( almost a $1000 markdown), but the item was perfect when it arrived. I have now used my camera for a couple of months, and have had no problems with it at all. Thank you!"
"Worst seller I saw in my life.please be aware of the seller.I would like to say my issue with the seller... I ordered a Nikon D3200 camera body on 02/22/2013 and it was shipped ,after that I called the seller regarding the payment method and is there any chance that I can pay with different card through PayPal (earlier paid through PayPal ) then CSR manager named Regina (sorry if I am wrong spelled)told me that no way to changed the payment method unless if you want refund you can return the item back,before that I spoke to PayPal and asked for the solution for the payment they suggested that talk to seller and make arrangement with payment or if you want you can contact the bank if you don't want the transaction .So I decided to talk to seller,as I told seller not interested with my proposal,then I said ok no problem ,meanwhile I track the item it shows that item was requested return to seller ,I confused and contacted the seller ,she told me that we don't want to sell the item to you, so I asked her why you charged on my account then she said PayPal charged and once we got my item back we will refund your money ,So my question is if she requested the item back without my knowledge did I response for return shipment and why they hold my money ,do they have any right to hold my money ...help folks"
"Purchased a sony nex c3 camera. The camera was said to be brand new. The camera appeared to be new however there was some interesting things that made it not new. The camera did not have a owners manual, not flash adaptor in the kit and the camera had no body cap. Also the camera had the battery already installed in it and the date and time were set up and the shutter count was at 7 pics taken so that make me know the camera was not new as stated. I wrote customer service and have yet to receive a reply back but I am not happy regarding the service I got on this so far."
"Fast shipping, excellent services. I recommend this company to my friends. "
"fast shipping and good product"
"Would never buy from them again. First I asked if the camera 1DX came with a USA warranty. Their answer was yes. When I received the camera 6 days later (on their site it they have a map showing how many days to delivery. In my case it is 1) no warranty at all. Then I was told the refund would take 3-5 business days. After 2 phone calls to them the refund finally came on the 8th day. If I hadn't called, who knows when I would have gotten it. Buyer beware!"
"I purchased a Sony OSS 55-210mm f/4.5-6.3 Lens from BigValue on eBay. It was a thoroughly satisfactory experience. The price was attractive. I had a question about the item and called them via the telephone number listed in their ad-prompt, satisfactory answer, no waiting. The lens arrived promptly, carefully packed. It was exactly as advertised. Highly recommended. "
"I enjoyed do business with this company, I have been back shopping on the site since I made my purchase looking for other bargains. This is a great place to shop."
"Great place to deal with . They answered my questions promptly and shipped the item fast . The item was also a good buy. Thank you"
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