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"Overall - i love the service and products. There have been several times when my item is not available and I receive a credit instead. Otherwise, the items received have been great!"
"CSR at BTR is quick and effective. The length of delivery however, is another story, which I understand BTR is working on. Don't know if it's Canada Post or BTR, but sure hope this improves."
"Have made a number of purchases and am always pleased with the quality of goods and services provided. One item was returned because item did not meet my decor requirements re colour and length. The return of the item and the adjustment made to my account was fast and efficient. I had no difficulty respending the returned amount (lol). "
"I ordered lots of Ipone 5 charges and they break after couple uses. I ordered desk for my daughter which came demaged and took forever to get the refund as up today didnt get the full refund back."
"Returns are costly. You have to pay for return shipping and they'll only give credit (no refund), and then you have to pay shipping again to use the credit."
"I was not pleased with delivery time, order was placed May 13th & delivered June 12th. I was pleased with the prompt reply and helpful information I received from Customer Service."
"It was worth it. Good deal, got to me in a timely manner. The tracking information was helpful, I hate when places don't offer that. Would order from them again. "
"J'ai commandé à plusieurs reprises et je suis très satisfaite du service et les délais de livraison sont respectés. Je recommande BTR à tout mon entourage... Merci"
"Service from Beyond the Rack was exceptional as they continiously kept you updated as to when your order was arriving. You never had to contact them and all items ordered were received within the provided times.
"Overall - i love the service and products. There have been several times when my item is not available and I receive a credit instead. Otherwise, the items received have been great!"