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Customer service angel
" I spent a month trying to decipher the best replacement spa cover for our truly dilapidated old one. I was very stressed, having spoken with several companies, and finding no resolve. Then, I spoke with Cindie of Beyondnice. What a relief, joy, and a blessing! She took all the time I needed to explain every option, answer every question, make extremely insightful and helpful recommendations, and make me happy to be a customer! What a gem!! Because of this customer service rep, I spent money on The spa cover I personally needed, and saved money on what would not benefit my situation. What I would tell a friend is: call and ask for Cindie! You will be very glad you did. Have not experienced a nicer or more helpful rep in 58 years."
Customer Service Beyond Nice!
"First time ordering a swimspa cover for my "Spool" and I was very impressed with the sincere concerns that Cynthia had over my measurements. She wanted to be absolutely certain I had the right measurements and luckily I did go back out and measure a 2nd time and was wrong in the length.The spa cover came and it fits beautifully. Love the color and the quality of the material."
who says the second time is not the charm?
"Just purchased my second spa cover from Beyond Nice and couldn't be happier. The order process was easy, I received some helpful advice along the way and my order was shipped within 2 weeks. That and the price I received was competitive! What's not to like?"
Pool Covers add beautiful final touch to indoor pool/spa refurbishing
"I was wonderfully surprised to receive high-quality, beautiful, custom-made covers for an indoor endless pool and spa. The color of the covers blend in perfectly with the deck and tile. They fit perfectly to order as I needed them to minimize evaporative and heat losses. The room no longer has the strong chlorine smell is used to with a floating bubble sheet cut to fit the endless pool. Now, the chlorine smell is barely if at all noticeable. When removing the covers, I get a blast of warm, moist air that indicates that the covers are thermally very efficient while also preventing moisture losses. I am very pleased with these products and customer service I received placing the order."
"Well it's been about three months iand the cover is performing perfectly in winter . It's nice and light and the snow does not melt off the top. I'm hoping for long-term durability but so far great !!!"
Neighbor Recommended & Highly Satisfied
"Good communications, timely delivery, good quality product"
Let the tubbing begin!
"Our beautiful new hot tub cover arrived in perfect condition a few days before it was scheduled! We immediately put it in use and have been enjoying our hot tub every night since. It is by far the nicest cover we have had - even better than the original. We live in snowy northern Michigan, so we knew we needed something of the "heavy duty" caliber and it did not disappoint. It's fantastic! Excellent customer service all the way through the process - I was a little gun shy about doing my own measuring, but they even made that easy. Would definitely purchase from Beyond Nice again! Thanks, guys!"
"Replacing an old water logged cover. This cover looks well made and is very light. I did not order any extra R value and this cover holds temp. during a 5 day period in the teens. Very happy with that. At a great price. "
"I could not be happier! My new cover looks great, fits perfectly, and very easy to install. I am 5 foot 2 inches tall and had no problem at all. What I am most impressed with however, is the customer service. I am a first time user for Beyond Nice, so I was a little nervous. As it turned out my nervousness was unnecessary. I received an email update every week to let me know the status of my cover. Delivery was right on time, just as promised. Will definitely use this site from now on!"
I Tried it, I Liked it !!
"Had never ordered a tub cover on the internet, but after my local dealer quoted me a $500+ for a very basic cover, I decided to give these folks a try. With multiple upgrades from what I already had, I still paid $60 less than what was quoted to me in Denver. The cover fit perfectly and was delivered on time with no damage or issues at all. I will order next cover from these folks with no hesitation. "
"I was very impressed with the time they took with me to ensure the right fit and type of cover I needed. I was prepared to buy a heavier cover but after talking with the Sales Representative, she recommended a lighter cover with some upgrades that was more suitable to my climate. With my new cover, I've been able to turn down my Hot Tub by 3 degrees to maintain the same temperature. Shipping was great and fast!Suzanne"
"Very satisfied with quality and fit of cover. Even more happy about how quickly it was delivered."
Perfect fit and great quality!
"I ordered a new hot tub cover and was amazed at how well it fit and color matched my hot tub. The directions for measuring were great after I called customer support and they even walked me through the measuring process. The delivery was professional. I am very happy with their product and service."
Great customer service!!!
"I was a bit hesitant to order a spa cover online, but our spa repair man was going to charge $600 for one and we needed to keep this within our budget. It was also important that our cover look good because our hot tub is in our bedroom and our house will be going on the market soon. I tried to take extra care when putting in the measurements, but still managed to screw them up. However, Cindy, in customer service responded right away to my email about this and held the order until we could make certain that everything was correct. There were a few other details that needed attention due to the indoor location, but Cindy seemed very concerned about getting it right the first time. And it worked!! When we received the cover, it fit perfectly, was well made and looked great. I can't imagine a cover cold look or fit better. The color looks great with our decor. And it cost $400 less than what we almost ordered through a local store. And the customer service piece of this was critical and appreciated. Don't hesitate to use this group for your order!!"
Great Product, Superior Customer Service
"I have purchased two lids and have had the same exemplary experience each time. The product that this company turns out is far superior to the OEM cover that came with the tub, and was reasonably priced. I especially liked that I could customize the cover, adding features that I wanted, and omitting those that I didn't. I had the opportunity to work with their Customer Service team on some clarification issues, and found them to be both prompt and reliable. Shipping was fast and free, in fact, the cover arrived in half of the estimated time."