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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

15 Customer Reviews

Rating 2/10
1/5
modified review posted

"I ordered a new cover-sent them the original cover to ensure the new one would fit. After 2 months of waiting, the new cover arrives and it doesn't fit. The rounded corners as on the original cover are now notched. The covers are bunched up and don't lie flat.
Cynthia emailed once when I sent pictures and asked what the problem was. When I sighted specifics, she has not deemed to respond. Huge mistake to use them!
"

modified review This review was modified by gtridge on October 23 2014 09:37:50 AM


Rating 2/10
1/5
modified review posted

"Disappointed to be writing this review, but the company wont respond to my requests for assistance, so Im left with no options. I tried to order a spa cover for my spa. The measuring you have to do for a spa they dont have in their database is more difficult than one might anticipate. I bought a spa from Costco so Im sure there were thousands of these spas sold. They are still selling them. But Beyond Nice doesnt have it in their database? I had misplaced my t-square, so I tried following the instructions they had with a level and tape measure. I submitted the information to them, and then they said they needed me to measure with a piece of string. I took a piece of string and placed it around the curve and gave them that information. They still refused to guarantee a fitting cover, because my measurements werent as consistent as they wanted. They actually recommended I hire a handyman to come do the measuring. Ive installed my own wood floors in my house, so measuring isnt an issue for me. After reading a review here that someone got a cover that didnt fit, and beyond nice didnt back it up with a replacement, I became understandably concerned.

I followed all their instructions but they said they werent going to guarantee the cover would fit. I finally went out and bought a t-square and sent them about 15-20 pictures of my measuring angles and the numbers I was getting. Then, they said I needed to buy a drop cloth and trace the entire cover, cutting it to size, then mail it to them! At this point, I gave up and asked for a supervisor to please contact me. They ignored my repeated requests.

About a year ago, I had referred a friend to buy a cover from them that they already had in their system. Even with that and the apparently unusual shape of my spa that Costco sells thousands of, Beyond Nice refused to guarantee a cover for me. If they are incapable of taking the measurement numbers you give them, that they request on their website, and they need the extreme effort of cutting a dropcloth to size, they should be sending the drop cloth or at least pay the shipping label. We are talking about a couple more hours of my time having to go buy it, bring it back, have someone help me hold it while I cut it to size, find a box that fits, drive it to a UPS or other shipping store, and pay the $20 or so dollars it would cost to mail it back. No thanks.

I actually had placed my order with beyondnice on 12/24/12 and it took until April, 2013 to resolve the issue and realize I was not going to be able to get a cover from them. Huge delay and wast of my time.

I ended up finding a local spa cover place that actually had a cover for my spa in stock. Problem solved. I will not be using Beyond Nice in the future nor will I refer them any future business.
"


Rating 10/10
5/5
modified review posted

"I cannot tell you how happy we are with our new hot tub lid. The entire process was awesome.
I really liked the way that I could "customize" the exact lid for our hot tub by using the step-by-step website.
Even after I ordered it on a Sunday and the website would not accept the discount code, I called customer service on Monday. I explained the problem that I had with the code and learned that I had read the website incorrectly. The representative made up for it by upgrading me to the "big blue" (the extra liner to prevent water-logging). Wow! More than I expected!
The constant emails at every step of the production process were awesome. Once the production of our lid began I felt like I had a personal craftsman sending me a note every day letting me know how it was going.
The details that were explained about the (Free) shipping and handling were the best. I completely tracked the lid from the plant to St Louis and knew exactly when it was going to be at our house. We even got a phone call to schedule a convenient time for US for delivery.
In addition to having the “Big Blue” vapor barrier, my mind is at ease knowing that this lid has the best warranty in the industry.
Now I just wish my old lid would magically disappear.
I highly recommend Beyond Nice for your next purchase!
"

modified review This review was modified by burtinbell on February 14 2013 08:25:25 PM

Rating 10/10
5/5
modified review posted

"I purchased a cover for my 2003 Sundance Sweetwater Cayman spa. After buying the hot tub from a colleague who no longer wanted the spa, nor the extremely waterlogged cover it had at the time; I was happy to have acquired her problem and found Beyond Nice.

The experience with this company could not have been easier or better. Being extremely unfamiliar with details surrounding spas covers, the website walked me through options and even had the specs for our cover in their database despite it being ten years old.
I received prompt notification at each stage of ordering, manufacturing and shipping, which all occurred in less than 2 weeks. I ordered the spa online on Jan. 10 and it arrived at my house in VA on Jan. 23. Even the shipping was pleasant to deal with! I had a rep call me and ask what day was best for me to receive, they gave me a time frame, and day-of, truck driver called me when he was 30 minutes from drop-off so I could meet him at the house. I inspected the cover throughly and put it right on the spa. Perfect fit!
Very happy with quality and material. I ordered the Navy, which was a touch lighter in color than I expected, but still looked great.
I would recommend Beyond Nice to anyone, without hesitation. I admittedly had no idea what I was doing when ordering the cover, they made it easy and the price was very competitive.
"


Rating 10/10
5/5
modified review posted

"My cover was delivered in great shape and fits fine. It looks great!"


Rating 10/10
5/5
modified review posted

"Beyond Nice hot tub cover is more than we hoped for. The price was right and the cover is great. "


Rating 10/10
5/5
modified review posted

"The survice and support from Beyond Nice has been great when the cover is in need of replacement I will return to Beyond Nice for the next cover thank you Beyond Nice"


Rating 10/10
5/5
modified review posted

"I could not have asked for one aspect of this purchase to have been any better ! They kept me informed and updated from start to finish and the fit was spot on. 110% happy !!!"


Rating 10/10
5/5
modified review posted

"Wonderful help from Customer Service in making the correct selections when placing my order. Several emails to keep me appraised of the status during manufacture. Cover arrived ahead of schedule in perfect condition. Delivery person carried cover up a hill to the back of the house where the spa is located. Cover fits like a glove. Cover is twice as thick as previous cover and the price was great."


Rating 10/10
5/5
modified review posted

"Beyond Nice went beyond the call of duty on my hot tub cover. After having trouble placing my order due to a problem with PayPal, the representative called me twice to assist me and answered all my questions courteously and completely. The quality of the cover itself is outstanding. The web site was well thought out and uncomplicated. The follow up was fantastic. I will order my next cover from them without hesitation. "


Rating 10/10
5/5
modified review posted

"Excellent customer service and product quality! I highly recommend them to anyone needing a spa cover. "


Rating 10/10
5/5
modified review posted

"The hot tub cover is terrific. The cover is aesthetic as well as lightweight. The cover folds easily and seems to be very sturdy. The detail seems quite nice as the seams are well sewn. So far I am satisfied with the purchase and would happily recommend it to others. The shipping was prompt and well packaged. My hope is that it lasts for many years to come and never waterlogs. Thanks for a great experience buying with Beyond Nice."


Rating 10/10
5/5
modified review posted

"This is our 3rd hot tub cover, the 1st from this company, and the best one we have purchased so far by a mile. When the time came AGAIN to purchase a new cover for our hot tub, we decided to look around instead of again calling up the local company we purchased from previously. We used all the suggestions and tools BeyondNice provides for choosing the exact right cover for us and our environment. For the same price we would have paid our local business to repeat our order, we definitely got a more superior product that is much more efficient and way lighter than any of the other covers we have had, and it was delivered to our front door. We did not have to deal with the trouble of picking it up from the store, then driving it home tied to the top. The complete buying process was easy and convenient. We do not think we will be buying again any time soon due to the quality, but when that inevitable time comes, we will be back to BeyondNice."


Rating 10/10
5/5
modified review posted

"My cover started to sag... and I wanted to get it fixed fast (it just got down to -1 last night, and I could see the electric bill going up in smoke). BeyondNice.com solved the problem and I got my new cover fast! Thanks ByeondNice.com for the great hot tub cover!"


Rating 10/10
5/5
modified review posted

"I am absolutely satisfied with BeyondNice. The custom made hot tub cover is extremely well-built and very attractive. It was delivered to our house right on time and matches the specifications we submitted exactly. It is already saving money on my heating bill. Before, with the previous cover, when I left my tub in "energy saver" mode, the water would always be right around 95 degrees. Now, with the new cover it always stays right at 102 degrees using the same power! I can highly recommend this product, and already have to my friends. I did upgrade to the better 5 mil water barrier and the continous hinge seal, so that may be the difference from the old cover. It seemed like a worthwhile investment for a cover that I expect to last 5-8 years.
"


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