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  • Beyond Nice

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.38/10 9.38/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

20 Customer Reviews

Rating 10/10

Great customer service!!!

"I was a bit hesitant to order a spa cover online, but our spa repair man was going to charge $600 for one and we needed to keep this within our budget. It was also important that our cover look good because our hot tub is in our bedroom and our house will be going on the market soon. I tried to take extra care when putting in the measurements, but still managed to screw them up. However, Cindy, in customer service responded right away to my email about this and held the order until we could make certain that everything was correct. There were a few other details that needed attention due to the indoor location, but Cindy seemed very concerned about getting it right the first time. And it worked!! When we received the cover, it fit perfectly, was well made and looked great. I can't imagine a cover cold look or fit better. The color looks great with our decor. And it cost $400 less than what we almost ordered through a local store. And the customer service piece of this was critical and appreciated. Don't hesitate to use this group for your order!!

Rating 10/10

Great Product, Superior Customer Service

"I have purchased two lids and have had the same exemplary experience each time. The product that this company turns out is far superior to the OEM cover that came with the tub, and was reasonably priced. I especially liked that I could customize the cover, adding features that I wanted, and omitting those that I didn't. I had the opportunity to work with their Customer Service team on some clarification issues, and found them to be both prompt and reliable. Shipping was fast and free, in fact, the cover arrived in half of the estimated time."

This review was modified by RJNorris on August 12 2016 07:36:34 AM

Rating 10/10

Perfect Cover - Again

" Our hot tub cover keeps getting damaged due to hail storms. This is our third cover ordered and once again it's perfect. You're kept informed while they're making your custom cover and it's delivered at a scheduled time. "

This review was modified by Woodhome on July 27 2016 06:55:01 AM

Rating 10/10

BeyondNice is really what you get!

"The web site is simple to use and shows pictures for everything. I was concerned that I would not be able to get the cover as I need it, but BeyondNice clearly presented all the options. I was able to get exactly what I needed and paid $125 less than the local store. I had one question and customer service answered fully and quickly. I will be back!"

This review was modified by mcinsights on July 22 2016 06:56:24 AM

Rating 10/10

"I spent a lot of time evaluating who I wanted to have make a new Hot Tub Cover for me… (Most are made across the County from me, lots of measurements and details to go wrong etc.) Quite a hassle!
I chose Beyond Nice, and I am SO happy! Web Site is good, but I was new to all the details. I had questions that were answered quickly and accurately by emails. Cyndie was FUN to work with, and made the process easy! Now that I have a perfect Cover, I wish I had done it sooner! Great Service, Great Quality, and it arrived undamaged and ahead of schedule… what more could you want!? Lol
I highly recommend Beyond Nice!
KTK Racine, WI

Rating 2/10

"I ordered a new cover-sent them the original cover to ensure the new one would fit. After 2 months of waiting, the new cover arrives and it doesn't fit. The rounded corners as on the original cover are now notched. The covers are bunched up and don't lie flat.
Cynthia emailed once when I sent pictures and asked what the problem was. When I sighted specifics, she has not deemed to respond. Huge mistake to use them!

This review was modified by gtridge on October 23 2014 09:37:50 AM

Rating 2/10

"Disappointed to be writing this review, but the company wont respond to my requests for assistance, so Im left with no options. I tried to order a spa cover for my spa. The measuring you have to do for a spa they dont have in their database is more difficult than one might anticipate. I bought a spa from Costco so Im sure there were thousands of these spas sold. They are still selling them. But Beyond Nice doesnt have it in their database? I had misplaced my t-square, so I tried following the instructions they had with a level and tape measure. I submitted the information to them, and then they said they needed me to measure with a piece of string. I took a piece of string and placed it around the curve and gave them that information. They still refused to guarantee a fitting cover, because my measurements werent as consistent as they wanted. They actually recommended I hire a handyman to come do the measuring. Ive installed my own wood floors in my house, so measuring isnt an issue for me. After reading a review here that someone got a cover that didnt fit, and beyond nice didnt back it up with a replacement, I became understandably concerned.

I followed all their instructions but they said they werent going to guarantee the cover would fit. I finally went out and bought a t-square and sent them about 15-20 pictures of my measuring angles and the numbers I was getting. Then, they said I needed to buy a drop cloth and trace the entire cover, cutting it to size, then mail it to them! At this point, I gave up and asked for a supervisor to please contact me. They ignored my repeated requests.

About a year ago, I had referred a friend to buy a cover from them that they already had in their system. Even with that and the apparently unusual shape of my spa that Costco sells thousands of, Beyond Nice refused to guarantee a cover for me. If they are incapable of taking the measurement numbers you give them, that they request on their website, and they need the extreme effort of cutting a dropcloth to size, they should be sending the drop cloth or at least pay the shipping label. We are talking about a couple more hours of my time having to go buy it, bring it back, have someone help me hold it while I cut it to size, find a box that fits, drive it to a UPS or other shipping store, and pay the $20 or so dollars it would cost to mail it back. No thanks.

I actually had placed my order with beyondnice on 12/24/12 and it took until April, 2013 to resolve the issue and realize I was not going to be able to get a cover from them. Huge delay and wast of my time.

I ended up finding a local spa cover place that actually had a cover for my spa in stock. Problem solved. I will not be using Beyond Nice in the future nor will I refer them any future business.

Rating 10/10

"I cannot tell you how happy we are with our new hot tub lid. The entire process was awesome.
I really liked the way that I could "customize" the exact lid for our hot tub by using the step-by-step website.
Even after I ordered it on a Sunday and the website would not accept the discount code, I called customer service on Monday. I explained the problem that I had with the code and learned that I had read the website incorrectly. The representative made up for it by upgrading me to the "big blue" (the extra liner to prevent water-logging). Wow! More than I expected!
The constant emails at every step of the production process were awesome. Once the production of our lid began I felt like I had a personal craftsman sending me a note every day letting me know how it was going.
The details that were explained about the (Free) shipping and handling were the best. I completely tracked the lid from the plant to St Louis and knew exactly when it was going to be at our house. We even got a phone call to schedule a convenient time for US for delivery.
In addition to having the “Big Blue” vapor barrier, my mind is at ease knowing that this lid has the best warranty in the industry.
Now I just wish my old lid would magically disappear.
I highly recommend Beyond Nice for your next purchase!

This review was modified by burtinbell on February 14 2013 08:25:25 PM

Rating 10/10

"I purchased a cover for my 2003 Sundance Sweetwater Cayman spa. After buying the hot tub from a colleague who no longer wanted the spa, nor the extremely waterlogged cover it had at the time; I was happy to have acquired her problem and found Beyond Nice.

The experience with this company could not have been easier or better. Being extremely unfamiliar with details surrounding spas covers, the website walked me through options and even had the specs for our cover in their database despite it being ten years old.
I received prompt notification at each stage of ordering, manufacturing and shipping, which all occurred in less than 2 weeks. I ordered the spa online on Jan. 10 and it arrived at my house in VA on Jan. 23. Even the shipping was pleasant to deal with! I had a rep call me and ask what day was best for me to receive, they gave me a time frame, and day-of, truck driver called me when he was 30 minutes from drop-off so I could meet him at the house. I inspected the cover throughly and put it right on the spa. Perfect fit!
Very happy with quality and material. I ordered the Navy, which was a touch lighter in color than I expected, but still looked great.
I would recommend Beyond Nice to anyone, without hesitation. I admittedly had no idea what I was doing when ordering the cover, they made it easy and the price was very competitive.

Rating 10/10

"My cover was delivered in great shape and fits fine. It looks great!"

Rating 10/10

"Beyond Nice hot tub cover is more than we hoped for. The price was right and the cover is great. "

Rating 10/10

"The survice and support from Beyond Nice has been great when the cover is in need of replacement I will return to Beyond Nice for the next cover thank you Beyond Nice"

Rating 10/10

"I could not have asked for one aspect of this purchase to have been any better ! They kept me informed and updated from start to finish and the fit was spot on. 110% happy !!!"

Rating 10/10

"Wonderful help from Customer Service in making the correct selections when placing my order. Several emails to keep me appraised of the status during manufacture. Cover arrived ahead of schedule in perfect condition. Delivery person carried cover up a hill to the back of the house where the spa is located. Cover fits like a glove. Cover is twice as thick as previous cover and the price was great."

Rating 10/10

"Beyond Nice went beyond the call of duty on my hot tub cover. After having trouble placing my order due to a problem with PayPal, the representative called me twice to assist me and answered all my questions courteously and completely. The quality of the cover itself is outstanding. The web site was well thought out and uncomplicated. The follow up was fantastic. I will order my next cover from them without hesitation. "

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