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105 reviews
posted Apr-02-2013
reply posted Apr-03-2013 “Hello Mr. Lindgren,
Your order was placed 3 business days ago. We email tracking information at time of shipment. The pattern you requested is on back order however we expect it shortly and will update the shipping information to you when ready to ship. Please feel free to call our office for any additional information, 866-322-3835.
Sincerely,
Ethan Feeney
Bevel-Edge”
reply posted Mar-08-2013 “Hello rmlawren,
I am very sorry for the misunderstanding however the website was noted about the cut size in the same specific area that you now see it is noted as 8 foot. Since we opened in 2004 we have always shipped 12 ft. molding cut to 8 ft. and 4 ft. We recently changed to manufacturing and selling 8 ft. molding to better serve customers since all orders had to be cut to 8 ft. for UPS shipping anyhow. Many customers were having to buy longer pieces than needed when sold at the 12 ft. lengths.
If you like, I can arrange for a pickup of the molding and fully refund you for it and the shipping costs you incurred. Please let me know how you wish to proceed.
Sincerely,
Ethan Feeney
ef@bevel-edge.com”
"Product as advertised, shipping was really fast, satisfied with product"