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45 reviews
posted May-21-2013
reply posted May-21-2013 “Thank you for your repeat business over the years. In the future please be sure to speak to someone and finalize an order before presuming an order has been placed. We can't adequately support our customers if they just leave a voicemail expecting an order to have been entered for them. During our most busy times the onus is on our customers to ensure we've properly recorded their need for paddles.
I'm glad we're here to replace paddles that go missing in our customer's paddle sets. Even though your order was for just 5 paddles, we treat every order with the same level of importance. I'm sorry this year there were issues; we wish you the best of luck--”
"This company is excellent to work with, especially with our random needs, changes, updates, and other issues. They handled our order this year and last year with flawless product, service, and delivery time. Definitely will recommend them! "