posted Jul-16-2008 “Dear sdem,
I have reviewed both orders for Women's Health. I see where my former customer service manager issued you a coupon code to replace the magazines and offered an additional $2.50 as a thank you for your understanding and patience with your order. I see where she issued the coupon code for the wrong amount and I am at a loss to understand why. The orders clearly added up to $9.76.
As I stated previously this particular customer service manager was discharged from our employ in July 2007 for reasons such as this. I apologize that you were affected by the poor performance of this particular person.
In the case of your order we were not informed that the order had been returned until we inquired into the delivery status. Once we realized that the order had been returned we issued the coupon code for replacement. If you do not wish to use the coupon code we are always happy to issue a refund.
If a refund has not yet been issued to you, please send an e-mail to my customer service department and we will gladly issue a refund to you for the amount you paid for both orders. Please send your e-mail to additionalsupport@bestdealmagazines.com.
Best Deal Magazines”
posted Jan-02-2008
posted Oct-22-2008 “Delivery time is set by the publisher of each individual magazine ordered. Most publishers will deliver the first issue of a monthly magazine in 8-12 weeks. A quarterly or bi-monthly may take a bit longer depending on the publishing schedule. Most publishers will deliver a first issue by 14 weeks at the latest.”
"Best Deal Magazine has won me over again! I had placed an order in 2005 and it was never filled. I heard from the vice president of the company today saying they fired a person who was not doing her job and wanted to issue a refund on the old order, which they immediately did. Having a renewed faith in the company, I placed two orders. "