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"I ordered a tv on dec. 24. They told me there were technical issues with their website, so i had to wait for this tv. I waited 2.5 weeks. I called them constantly about this tv. It seemed like they were just out of stock and stalling customers to make more $. When they finally had tv's in stock, they sent my TV to the wrong address. After arguing with them for weeks, they pretty much told me to F off. I called Purolator with the info needed to track my TV. They told me Bestbuy had sent it with another name and address. Bestbuy somehow merged the billing address with the shipping address. I called Bestbuy over and over about their mistake. They kept telling me they didn't make a mistake. The TV was ordered on Dec. 24. It arrived at the Billing address instead of the shipping address around Jan 24. The Purolator shipper told me he is "not taking this tv anywhere else". So.. I signed it and brought it in. Their mistake: Billing address: abc xyz street Southwest calgary, ab, t3k2n5
Shipping address: #123-3456 789 street Southeast calgary, ab, w9s9s9
Best buy shipped it to: #123 xyz street Southwest calgary, ab, t3k2n5 (also with the wrong name. A name that doesn't exist) After boxing day, this tv (apparently worth $899.99) suddenly dropped to a permanent price of $599.99. Very fishy. My conclusion, BOYCOTT BESTBUY. SHOP AT STAPLES OR SOMEWHERE WITH BETTER CUSTOMER SERVICE!
response after i was forced to take the tv: A COUPLE OUT OF THE 33 EMAILS BETWEEN ME AND BESTBUY We are sorry to hear that you have not received your online order. It is apparent that numerous times you have been notified by agents that information that you have provided us with regarding the shipping address is incorrect. When inputting your information during the checkout process always be sure to double check that what you have provided us with is correct. Due to the fact that information on the form is incorrect as you have notified us of, there is nothing that we can do to have it re-shipped to an alternate address aside from you replacing the order with the correct details. Please note that we only deliver things to the adresses that we are provided with, we do our best to have your items to you in as timely a fashion as possible in accordance to the tools we have at our disposal. At this point in time you either need to re-order the item and have it shipped to the appropriate address or simply wait for the funds to be recredited to your card-which will happen when the item is successfully received back at the warehouse.
We apologize for any inconvenience this has caused. --------------------------- Dear MR. X, I sincerely apoligize for the inconvience this order has cause you. Once the order was delivered to you may I suggest that you should have not accepted it. Unfortunatley it seems had the info corrected as per puralators own tracking. Again with my sincere apologies to this situaton being such an inconvience to you. Yours Truly, Kevin 66409 Best Buy Service Agent
IF BESTBUY EVER MAKES A MISTAKE ON YOUR ORDER, THEY WILL NOT FIX THEIR MISTAKE! BESTBUY SHOULD DO AN IQ TEST BEFORE HIRING THESE UNEDUCATED EMPLOYEE'S."
Order a product for store pickup. Item was suppose to be in stock however it was not. Money was held on my card for the item and was told by the representative "to bad we dont have it in stock." I will never ever order anything from best buy again."
"I had the worst experience with my BestBuy.com order. I ordered a steam vac that was on sale and chose to pick the item at a local store that showed available stock. After the order was complete I get an email after 24 hours stating that the item was in fact not available at the store I selected. This was a problem because the next store closest to me that showed stock was an hour away. I would have chose to have this delivered for free but it was on back order and not available to ship for several weeks. I decided to call the customer service department to see if they could find it at another local store. It took a couple transfers and 5 minutes of waiting before I was transferred to a lady that was supposed to help me. Unfortunately this lady was far from helpful. First instead of helping find another location even after I asked her to she said she could just cancel the order for me. What? Dont you want my business? Then I explained that I would rather try and find this at another local store or have this shipped if it can get to me quickly before Christmas. To my surprise, well not really a surprise, she said I could get it at the store I originally tried to order from. I explained to her that I had already tried this and they rejected my order after confirming with their store the actual stock status. She did not understand me. She said what stores did you visit. What? I did not visit the stores in person I explained I only ordered online. Are you paying attention and listening? A minute later she again asked what stores I visited in person to check stock status. I could not believe how incompetent this person was. I only checked online never ordered. I insisted on speaking with someone more competent, and asked for a supervisor. It took several minutes of negotiation to even get her to transfer me. I waited on the phone for 15 minutes with no response and hung up. I canceled my online order and will never do business with bestbuy.com again!!"
"I had a product saved for me and when I had my son go get it he was told it was being saved for black friday.What a gimmick. They can keep all their products If it was being saved for black friday thet shouldn,t have told me I could come and pick one up POOR customer services ."
"Don't buy anything from this store! Everyone that works there thinks they know everything and if your actually right they will NOT let you win. Don't even try to return anything- because you will NOT be allowed to. They will give you the worst time ever.
We bought a tv from them and they gave us a floor model. It was obviously heavily used and if my husband had not worked in sales with electronics we would not have been able to prove it to them. When we tried to exchange it they fought us for hours saying we were wrong until finally he realized he was wrong.
I got a 600 dollar laptop and when I tried to turn it on Christmas day- it wouldn't turn on and a blue screen kept coming on. We tried to exchange it for a new one but everyone at customer service said it was not possible. Don't believe their crap, it IS possible- they are just stuck up pricks there. Don't waste your time or money there."
"I bought a laptop; unfortunately, in a hurry for my other one had a fried mother board. So, out of desperation, I bought another Windows product. I should have gone with Apple, but that is water under the bridge. I had to bring my laptop in for the second time, just a few months after purchase. They always represent a “software” issue which ultimately absolves them from any repairs, blaming it on the user or the application. So, I have had so many problems with my Windows Live Mail that I needed repairs again. After having me wait for over an hour, I had to leave and asked if I could pick it up the next morning. That tech responded that since I wasn’t going to wait for it, he was going to stop working on it and said it now had to go in the line and would be 2 to 5 days to be looked at. I was astounded. There wasn’t anybody in the store at that time and no one behind me in line, but he would rather be arrogant and stop working on it to socialize with his fellow employees than continue to work on it. That is one of the reasons it took an hour when I was in the store, for he would stop what he was doing and go chat with his friends and not about how to repair the laptop. If he was consulting with them, then that would be a different story. I sat there and watched in disbelief, as the minutes ticked by, but was unable to do anything about it. I left it anyway and after 2 days was informed that the repairs were completed and I could come and pick it up. That person on the phone told me that they did a diagnostic and there were no viruses. I asked if the email issues were repaired and he said they couldn’t check due to privacy issues and I had to be there when they opened my email. So, if they couldn’t open my email, how did they know that it was repaired? They didn’t. So, upon my return, and having yet another tech work on my laptop (the third tech to do so that I know of and his name is Rob Chiarello at the Wilmington DE store off of Kirkwood Hwy.) I asked Rob if we could see if the issues on the email had been resolved. They hadn’t. I questioned him and he didn’t like that so he said that there were many, many viruses and that I should have been charged over $250 for all the work that they did and that he would have to have a talk with the other employees for not charging me. I asked him what his authority was to have a word with his fellow employees and admonish them and he said he was just the person there to try to organize them. He lied that there were “many viruses” when I was told on the phone there wasn’t and he and stated that they went above what they should have to fix my computer. What he failed to realize is that the previous tech had left the automated report on my desk top showing the scan found no viruses. He also gave me the service order that said there were no viruses. What a dolt. He said he was sorry that he wasn’t the first person to look at it to assess it because he would have charged me for all the work they did. I responded that that was ludicrous because he would have charged me an absorbent amount TO NOT RESOLVE MY ISSUES. I left and my computer is still in the same state it was in when I initially brought it in for repairs.
It’s funny that when they think they did a good job they ask you to go on line and give a customer review. When they know you are unhappy they fail to mention it. UPDATE: HP resolved the issue online in about 20 minutes, guiding me through the steps. "
"Their stores are OK but their online service is absolutely ABYSMAL. DO NOT DEPEND ON BESTBUY.COM!!
I ordered a laptop on the 29th which was supposed to ship in "0-1" days. 2 days later it still hadn't shipped so I emailed them - I never got a reply. Instead the next day I got an email saying my order has been CANCELLED because my "information couldn't be verified". I called customer service (20 mins wait, 30 mins talking to a rep - who it must be said was polite and tried to be helpful) and was told that this was "probably" because the "ship to" address was different to the billing address.
OK, well if that was the case why the heck didn't someone try to call or email me to straighten things out rather than cancel the order???
I asked the rep if he could reinstate the order seen as he had me on the phone and could verify whatever needed to be verified. He couldn't re-instate it... The only thing he could do was to create a new order - which meant I was set back 4 days.
So, having confirmed that the item was still in stock, he went about creating a new order. However I happened to have my email account open and as soon as he had submitted it I got another cancellation notice, again saying that my information couldn't be verified. We tried two other credit cards (none of which had any credit problems) and even changed the shipping address to the billing address - that was 3 more orders input by the rep, however EVERY ORDER WAS CANCELLED. - I'd obviously been "blacklisted".
He said there was nothing he could do and no-one he could transfer me to, other than to have "them" call me which could take up to FIVE business days.
What a moronic way to run a business. Here I am, a willing customer with good credit who just wants to place an order for something thats in stock but I find I'm on some blacklist and despite the fact I've got customer "service" on the line they still can't straighten things out!!!
Maybe they'll call me back at some point but it's too late, they left me with no choice but to go elsewhere.
I'm not the only one with problems, take a look at their customer service forum where the list of problems go on forever: http://forums.bestbuy.com/t5/BestBuy-Com/bd-p/Dotcom
"Bought a gateway laptop online on Cyber Monday. I passed up on other deals to purchase this one. I got a comfirmation and a shipping date that promised delivery 12/6. All good. On 12/7 I still hadn't received the laptop. I went online and found that they had changed the status to backordered. Called the Customer Service number and found that the menus told you they would not give out any information on back orders. i persisted and talked to a representative and they said they didn't know anything and would I like to cancel my order? I tried talking to the store going online to their help forums and never received an apology or help. There were hundreds of other people online showing the same issue. moderators online were rude and held the attitude that this was acceptable business practice. Appears to be fraudulant practices to me. Don't do business with them"
"BELOW IS A LETTER WRITTEN TO BEST BUY'S MANAGEMENT:
Unfortunately, my experience just illustrates how poorly your customers are treated after a sale is made. I get the feeling that I am out here alone and that the money spent on the extended warranty was just flushed down the drain. Four days on the phone with no results is just ridiculous. It shows a total disregard and disrespect for the value of your customers’ time.
Your telephone system is terrible. Voice prompt after voice prompt got me nowhere and when I finally reached a live person, the information I was given was totally wrong and misleading. My second, third and fourth attempts got the same miserable results. After four days of agony trying to get Best Buy to help me, I finally managed to get a real person at Toshiba and was able to have the problem solved by them. The problem was one that should have been prevented if the Geek Squad installers had done a proper installation and set-up.
All in all, my experience was miserable and I now forced to agree with the terrible reviews that Best Buy and Geek Squad are getting on all of the Internet sites. I was stupid to ignore them when I was searching for a new TV. At lease people now have a forum to let others know about this type of situation.
Life is too short to go through this nonsense ever again. Costco and others that offer true customer service will get my business in the future.
"Ordered monitor online on Thanksgiving night. Site says "usually ships in 0-1 days." Believing this helped me to decide to buy this from Best Buy, and to buy it online rather than fight the crowds at the store. It has now been a week, and no shipment. 0-1 days is just a misrepresentation (lie). Attempts to call Best Buy's CS number are EXTREMELY frustrating--disconnections, 45 min hold times, completely unhelpful reps, no available supervisor. Apparently Best Buy's system simply doesn't have the ability to predict when a particular order will actually be shipped. Sent emails to CS department, only to receive an auto-response that says we'll send you another auto-response within 72 hours! It is clear that Best Buy's business model is all about getting the maximum number of orders, locking out cancellations, and fulfilling them in their own sweet time."
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posted Dec-05-2011 
![Share](javascript:share_rating({"review_body":"Never Shopping At Best Buy Again!!!!!!!!!!!<br><br>Order a product for store pickup. Item was suppose to be in stock however it was not. Money was held on my card for the item and was told by the representative \u0022to bad we dont have it in stock.\u0022 I will never ever order anything from best buy again.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1046111#comment1046111","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"ICustomer8","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had the worst experience with my BestBuy.com order. I ordered a steam vac that was on sale and chose to pick the item at a local store that showed available stock. After the order was complete I get an email after 24 hours stating that the item was in fact not available at the store I selected. This was a problem because the next store closest to me that showed stock was an hour away. I would have chose to have this delivered for free but it was on back order and not available to ship for several weeks. <br>I decided to call the customer service department to see if they could find it at another local store. It took a couple transfers and 5 minutes of waiting before I was transferred to a lady that was supposed to help me. Unfortunately this lady was far from helpful. First instead of helping find another location even after I asked her to she said she could just cancel the order for me. What? Dont you want my business? Then I explained that I would rather try and find this at another local store or have this shipped if it can get to me quickly before Christmas. To my surprise, well not really a surprise, she said I could get it at the store I originally tried to order from. I explained to her that I had already tried this and they rejected my order after confirming with their store the actual stock status. She did not understand me. She said what stores did you visit. What? I did not visit the stores in person I explained I only ordered online. Are you paying attention and listening? A minute later she again asked what stores I visited in person to check stock status. I could not believe how incompetent this person was. I only checked online never ordered. I insisted on speaking with someone more competent, and asked for a supervisor. It took several minutes of negotiation to even get her to transfer me. I waited on the phone for 15 minutes with no response and hung up. I canceled my online order and will never do business with bestbuy.com again!!","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/977221#comment977221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"ecowitt","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a product saved for me and when I had my son go get it he was told it was being saved for black friday.What a gimmick. They can keep all their products If it was being saved for black friday thet shouldn,t have told me I could come and pick one up POOR customer services .","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/937073#comment937073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"darlenewelch","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t buy anything from this store! Everyone that works there thinks they know everything and if your actually right they will NOT let you win. Don\u0027t even try to return anything- because you will NOT be allowed to. They will give you the worst time ever. <br><br>We bought a tv from them and they gave us a floor model. It was obviously heavily used and if my husband had not worked in sales with electronics we would not have been able to prove it to them. When we tried to exchange it they fought us for hours saying we were wrong until finally he realized he was wrong. <br><br>I got a 600 dollar laptop and when I tried to turn it on Christmas day- it wouldn\u0027t turn on and a blue screen kept coming on. We tried to exchange it for a new one but everyone at customer service said it was not possible. Don\u0027t believe their crap, it IS possible- they are just stuck up pricks there. Don\u0027t waste your time or money there.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1057833#comment1057833","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"Bestbuysuck13","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a laptop; unfortunately, in a hurry for my other one had a fried mother board. So, out of desperation, I bought another Windows product. I should have gone with Apple, but that is water under the bridge. I had to bring my laptop in for the second time, just a few months after purchase. They always represent a \u201csoftware\u201d issue which ultimately absolves them from any repairs, blaming it on the user or the application. So, I have had so many problems with my Windows Live Mail that I needed repairs again. After having me wait for over an hour, I had to leave and asked if I could pick it up the next morning. That tech responded that since I wasn\u2019t going to wait for it, he was going to stop working on it and said it now had to go in the line and would be 2 to 5 days to be looked at. I was astounded. There wasn\u2019t anybody in the store at that time and no one behind me in line, but he would rather be arrogant and stop working on it to socialize with his fellow employees than continue to work on it. That is one of the reasons it took an hour when I was in the store, for he would stop what he was doing and go chat with his friends and not about how to repair the laptop. If he was consulting with them, then that would be a different story. I sat there and watched in disbelief, as the minutes ticked by, but was unable to do anything about it. I left it anyway and after 2 days was informed that the repairs were completed and I could come and pick it up. That person on the phone told me that they did a diagnostic and there were no viruses. I asked if the email issues were repaired and he said they couldn\u2019t check due to privacy issues and I had to be there when they opened my email. So, if they couldn\u2019t open my email, how did they know that it was repaired? They didn\u2019t. So, upon my return, and having yet another tech work on my laptop (the third tech to do so that I know of and his name is Rob Chiarello at the Wilmington DE store off of Kirkwood Hwy.) I asked Rob if we could see if the issues on the email had been resolved. They hadn\u2019t. I questioned him and he didn\u2019t like that so he said that there were many, many viruses and that I should have been charged over $250 for all the work that they did and that he would have to have a talk with the other employees for not charging me. I asked him what his authority was to have a word with his fellow employees and admonish them and he said he was just the person there to try to organize them. He lied that there were \u201cmany viruses\u201d when I was told on the phone there wasn\u2019t and he and stated that they went above what they should have to fix my computer. What he failed to realize is that the previous tech had left the automated report on my desk top showing the scan found no viruses. He also gave me the service order that said there were no viruses. What a dolt. He said he was sorry that he wasn\u2019t the first person to look at it to assess it because he would have charged me for all the work they did. I responded that that was ludicrous because he would have charged me an absorbent amount TO NOT RESOLVE MY ISSUES. I left and my computer is still in the same state it was in when I initially brought it in for repairs. <br><br>It\u2019s funny that when they think they did a good job they ask you to go on line and give a customer review. When they know you are unhappy they fail to mention it. <br> UPDATE: HP resolved the issue online in about 20 minutes, guiding me through the steps. ","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/931146#comment931146","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"LanaHernandez","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their stores are OK but their online service is absolutely ABYSMAL. DO NOT DEPEND ON BESTBUY.COM!!<br><br>I ordered a laptop on the 29th which was supposed to ship in \u00220-1\u0022 days. 2 days later it still hadn\u0027t shipped so I emailed them - I never got a reply. Instead the next day I got an email saying my order has been CANCELLED because my \u0022information couldn\u0027t be verified\u0022. I called customer service (20 mins wait, 30 mins talking to a rep - who it must be said was polite and tried to be helpful) and was told that this was \u0022probably\u0022 because the \u0022ship to\u0022 address was different to the billing address.<br><br>OK, well if that was the case why the heck didn\u0027t someone try to call or email me to straighten things out rather than cancel the order???<br><br>I asked the rep if he could reinstate the order seen as he had me on the phone and could verify whatever needed to be verified. He couldn\u0027t re-instate it... The only thing he could do was to create a new order - which meant I was set back 4 days.<br><br>So, having confirmed that the item was still in stock, he went about creating a new order. However I happened to have my email account open and as soon as he had submitted it I got another cancellation notice, again saying that my information couldn\u0027t be verified. We tried two other credit cards (none of which had any credit problems) and even changed the shipping address to the billing address - that was 3 more orders input by the rep, however EVERY ORDER WAS CANCELLED. - I\u0027d obviously been \u0022blacklisted\u0022.<br><br>He said there was nothing he could do and no-one he could transfer me to, other than to have \u0022them\u0022 call me which could take up to FIVE business days.<br><br>What a moronic way to run a business. Here I am, a willing customer with good credit who just wants to place an order for something thats in stock but I find I\u0027m on some blacklist and despite the fact I\u0027ve got customer \u0022service\u0022 on the line they still can\u0027t straighten things out!!!<br><br>Maybe they\u0027ll call me back at some point but it\u0027s too late, they left me with no choice but to go elsewhere.<br><br>I\u0027m not the only one with problems, take a look at their customer service forum where the list of problems go on forever:<br>http:\/\/forums.bestbuy.com\/t5\/BestBuy-Com\/bd-p\/Dotcom<br><br>I will NEVER buy anything online from them again.<br><br>BestBuy.com: \u0022Shoot first, ask questions later\u0022 (MUCH later). ","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/974617#comment974617","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"Pcon12","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a gateway laptop online on Cyber Monday. I passed up on other deals to purchase this one. I got a comfirmation and a shipping date that promised delivery 12\/6. All good. On 12\/7 I still hadn\u0027t received the laptop. I went online and found that they had changed the status to backordered. Called the Customer Service number and found that the menus told you they would not give out any information on back orders. i persisted and talked to a representative and they said they didn\u0027t know anything and would I like to cancel my order? I tried talking to the store going online to their help forums and never received an apology or help. There were hundreds of other people online showing the same issue. moderators online were rude and held the attitude that this was acceptable business practice. Appears to be fraudulant practices to me. Don\u0027t do business with them","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1012633#comment1012633","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"Michael_Ripple","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BELOW IS A LETTER WRITTEN TO BEST BUY\u0027S MANAGEMENT:<br> <br>Unfortunately, my experience just illustrates how poorly your customers are treated after a sale is made. I get the feeling that I am out here alone and that the money spent on the extended warranty was just flushed down the drain. Four days on the phone with no results is just ridiculous. It shows a total disregard and disrespect for the value of your customers\u2019 time.<br> <br>Your telephone system is terrible. Voice prompt after voice prompt got me nowhere and when I finally reached a live person, the information I was given was totally wrong and misleading. My second, third and fourth attempts got the same miserable results. After four days of agony trying to get Best Buy to help me, I finally managed to get a real person at Toshiba and was able to have the problem solved by them. The problem was one that should have been prevented if the Geek Squad installers had done a proper installation and set-up.<br> <br>All in all, my experience was miserable and I now forced to agree with the terrible reviews that Best Buy and Geek Squad are getting on all of the Internet sites. I was stupid to ignore them when I was searching for a new TV. At lease people now have a forum to let others know about this type of situation.<br> <br>Life is too short to go through this nonsense ever again. Costco and others that offer true customer service will get my business in the future. <br> <br>Yours truly,<br>","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/929773#comment929773","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"XNYCOP","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered monitor online on Thanksgiving night. Site says \u0022usually ships in 0-1 days.\u0022 Believing this helped me to decide to buy this from Best Buy, and to buy it online rather than fight the crowds at the store. It has now been a week, and no shipment. 0-1 days is just a misrepresentation (lie). Attempts to call Best Buy\u0027s CS number are EXTREMELY frustrating--disconnections, 45 min hold times, completely unhelpful reps, no available supervisor. Apparently Best Buy\u0027s system simply doesn\u0027t have the ability to predict when a particular order will actually be shipped. Sent emails to CS department, only to receive an auto-response that says we\u0027ll send you another auto-response within 72 hours!<br>It is clear that Best Buy\u0027s business model is all about getting the maximum number of orders, locking out cancellations, and fulfilling them in their own sweet time.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/968729#comment968729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"ds316","rating":"1"}, "single");){kind=link}
"I ordered a tv on dec. 24. They told me there were technical issues with their website, so i had to wait for this tv. I waited 2.5 weeks. I called them constantly about this tv. It seemed like they were just out of stock and stalling customers to make more $. When they finally had tv's in stock, they sent my TV to the wrong address. After arguing with them for weeks, they pretty much told me to F off. I called Purolator with the info needed to track my TV. They told me Bestbuy had sent it with another name and address. Bestbuy somehow merged the billing address with the shipping address. I called Bestbuy over and over about their mistake. They kept telling me they didn't make a mistake. The TV was ordered on Dec. 24. It arrived at the Billing address instead of the shipping address around Jan 24. The Purolator shipper told me he is "not taking this tv anywhere else". So.. I signed it and brought it in. Their mistake:
Billing address:
abc xyz street Southwest
calgary, ab, t3k2n5
Shipping address:
#123-3456 789 street Southeast
calgary, ab, w9s9s9
Best buy shipped it to:
#123 xyz street Southwest
calgary, ab, t3k2n5
(also with the wrong name. A name that doesn't exist)
After boxing day, this tv (apparently worth $899.99) suddenly dropped to a permanent price of $599.99. Very fishy.
My conclusion, BOYCOTT BESTBUY. SHOP AT STAPLES OR SOMEWHERE WITH BETTER CUSTOMER SERVICE!
response after i was forced to take the tv:
A COUPLE OUT OF THE 33 EMAILS BETWEEN ME AND BESTBUY
We are sorry to hear that you have not received your online order. It is apparent that numerous times you have been notified by agents that information that you have provided us with regarding the shipping address is incorrect. When inputting your information during the checkout process always be sure to double check that what you have provided us with is correct. Due to the fact that information on the form is incorrect as you have notified us of, there is nothing that we can do to have it re-shipped to an alternate address aside from you replacing the order with the correct details. Please note that we only deliver things to the adresses that we are provided with, we do our best to have your items to you in as timely a fashion as possible in accordance to the tools we have at our disposal. At this point in time you either need to re-order the item and have it shipped to the appropriate address or simply wait for the funds to be recredited to your card-which will happen when the item is successfully received back at the warehouse.
We apologize for any inconvenience this has caused.
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Dear MR. X,
I sincerely apoligize for the inconvience this order has cause you. Once the order was delivered to you may I suggest that you should have not accepted it. Unfortunatley it seems had the info corrected as per puralators own tracking. Again with my sincere apologies to this situaton being such an inconvience to you.
Yours Truly,
Kevin 66409
Best Buy Service Agent
IF BESTBUY EVER MAKES A MISTAKE ON YOUR ORDER, THEY WILL NOT FIX THEIR MISTAKE! BESTBUY SHOULD DO AN IQ TEST BEFORE HIRING THESE UNEDUCATED EMPLOYEE'S."