Computer Hardware & Software
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"My experience with best buy was agonizing, and stressful. I purchased a computer online on 5/31/10, and it was to arrive on 6/5/10. On 6/5/10 at 3pm I had not yet received the computer so I called them. I was told my order was cancelled on 5/31/10 due to missing information and I should call the credit card company. I called a 2nd time and was told the same thing and I put in a 2nd order and then was told, I would recieve it between 6/10 through 6/17. What kind of nonsense it that? I called the credit card company and was told I was charged $512.38 for a computer. The credit card company called best buy while I was still on the line. Best Buy told them, the order was cancelled on 5/31 due to credit card not approved by credit card company. Credit card company said request was approved on the same day. Although, customer service was very nice, she made a lot of prommises that she didn't keep. She offer to monitor my 2nd order and offered to call me to let me know if it went through and also said she would send me a confirmation e-mail. She also offered me a $25.00 coupon. I did not get a phone call, email or coupon. I called back on 6/7 and spoke to someone else in customer service and was told there was no mention of a $25.00 coupon and that she would sent it to me along with a confirmation email. Well, I am still waiting for that. Best buy does not follow through, and they make promises they can't keep. If I had not call the credit card company, best buy would have gotten $512.38, I would have gotten nothing. I should have recieved a phone call(since they take your phone# and email address) or an email, notifying me of the cancellation. Instead all I got was charged for a computer I was not going to get. I am very disappointed and will not be shopping online with best buy ever and will advise others not to."
"Poor customer service / Do not stand behind what they sell.We purchased a phone with Bestbuy's "Performance Plan". We chose the performance plan over Verizon's insurance because we were told that Bestbuy would exchange phone on the spot. Phone has been dammage beyond repair and Bestbuy has not honored the performance plan. It has been 10 days without a phone. DO NOT PURCHASE BESTBUYS PERFORMANCE PLAN. The store manager has been very rude and non-supportive. A bigbox store with poor quality service."
"I tried to place the second order for my gateway latop purchase because Bestbuy online doesn't allow 2 orders for same item, don't know why it is. Anyway I called to ask why it doesn't allow me to place second order and she keeps asking me her question for name, address, CC number, others to place new order. I asked I'm not trying to place an second order just asking the question, she keeps repeating her questions to place order. At the end, she said she can't place an order for some reason and I couldn't get the answer for my question either. I spent nearly 50 minutes after waiting in call queue, calling three times phone call gets disconnected while talking on the phone. After a hour, all I got was stress, disrespect, unprofessional CSR, phone problem. Bestbuy is not for online store type business. If you need something from them, just visit their local store and get it. They offer good price, but I think that's what it's about to cut cost, very unorganized retailer. "
"I bought a Samsung 46" TV. I told the sale associate that it will be a surprised gift for my husband so when it's delievered, not to call us and just come straight, we'll be home. I saw the associate writing this remark down. One day before the delivery date, my husband got a phone call about this TV delivery. My husband knew and I was so frustrated at Best Buy and I call the store right away. I asked for the manager to make complaint but the person that picked up the phone asked me the reason so I was explaining and then she kept apologizing and saying that there is nothing they can do about it. This is from the third party (delievery center) which misread the information. I am not saftified with their service. I will not recommend to anybody that I know. Their service is poor. They pretend that this is not their fault and they blamed to their third party which is under their reputation. It is the worse service I ever had. "
"I purchased a product thru promo plan. Set up auto-pay to make sure I'm not charged late fees. Well, they are going to get you one way or the other. I have been charged late fees 3 times. BEWARE of the fine print. If your due date happens to land on a Sat. or Sun. it will not be processed until Monday and they charge $29.00 for a late fee. EVEN IF YOUR SET UP ON AUTO-PAY. Go figure. Promo: 12 months free interest!! Yeah, right. Be sure to check your statements for late fees!!!!!!!!!!!!!!!"
"I have shopped at Best Buy for about 9 months in Taunton Massachusetts store number 1461. I have had nothing but the best experience their. A lot of people who write these complaints fail to realize it is not Best Buy's fault if a product does not work they do not make the product. Also they are the first one's who want help when their electronics don't work and they did not purchase the service plan!!! which might I add is much cheaper then sears and all the other competitors. Best Buy is growing I have had four stores open in the last six months in my local area. They are much friendly then anywhere else and they will be in buisness for a very long time to come."
"I waited in the BestBuy.com line as the instructions stated. There were two people at the counter on one side of the register and another two people on the side filling out a credit card application. I waited 20 minutes before I was helped. I gave the person my e-mail with the order number, she brought the item out and showed me. I told her it was the notebook DDR memory I ordered. I looked through two different ad pages to show her. She called a guy to get the notebook version. He asked if she checked to see if it was in stock at this store. I waited another 7 minutes before the item was brought out. She even helped two customers with a problem while I was waiting. After ringing it up, I looked at the price and said it was wrong, she didn't say anything, so I said oh, it's okay, thinking I would get a gift card with the $10. After she gave me back the slip, I waited and she said, you can go, you're finished.Of course at this point, I can't prove anything. I fail to see the point in ordering online when it would have taken me 5 minutes to just get it at the store. And I'm appaulded that I would have had to embarrass myself in order to insist on the $10 discount.I'm appauld your employees don't automatically give the promised discount. Was I supposed to argue for it? If you promise something, it should be automatic. I'm very upset I did not get the discount as promised.This happened at the Stockton store, just before 6pm on Sunday, Dec. 16, 2007 at the Bestbuy.com counter.We'll have your order ready in 1 minute (5 minutes for larger items) after you present this email or you get $10 off.*I am Dustin with Best Buy Customer Care.I apologize on the stores behalf for your inconvenience and poor customer service. The store rep should have known what product you ordered and should not have made you wait for that amount of time. The store rep should have also been aware to give you the 10$ off offer so that you wouldn't have to. However because it was a store picked item, that 10$ off will have to be redeemed at that store, unfortunately I can not give it to you through online.Reply:Once again I am very sorry for all the inconvenience that you have endured.My Reply:1. Asked for a supervisor, no response.2. I would like you to investigate this, and I would likethe managers to know this company. The employee wasfemale and had fingernails painted, looked like fakefingernails. Half one color with a picture underneath.I don't think this should continue, I would like totalk to a manager. You can see what's happenning onthe security cameras and also she took my credit cardtwice so that might be in the register timecard.Don't believe the hype, my experience is that they didn't honor the 1 minute guarantee or investigate the matter. They don't want to improve service and made no effort to do so."
"BestBuy.com has trouble honoring their Rebates. I ordered a Samsung 175V 17" LCD Computer Monitor on 11/28/03 for $469 with $190 in rebates available for that day only. Though the site showed the item in stock and sent an initial order processing e-mail, I received another e-mail later that day stating it had been backordered and should be shipped by 12/03/03. On 12/03/03 I received another e-mail stating the item was still backordered and should ship within 25 days. On 12/10/03 I received a final e-mail stating the Item had been cancelled and that the item was no longer available. I called a customer care representative who stated they were no longer going to carry the item. On 12/12/03 I checked the BestBuy.com website again and the item was to my surprise available for ordering and additionally, in stock for in store pick-up. I called customer care again and asked her to reinstate my order, but she claimed she could'nt and that I would have to re-order the item with only a $50 rebate. It is my belief that BestBuy.com cancelled my order along with many other people's to avoid paying the large rebates offered the day after Thanksgiving. I have called their toll-free numbers numerous times trying to find a solution for this, but each person insists they can only take sales orders, despite their label of customer care. They have passed me off to dead phones, the Rebate department, customer complaint department, policy department, all of which claim they can do nothing. They pass you off to other departments until you go full circle with no one claiming to know anything. Cancelling orders to avoid paying rebates is illegal I'm sure, but they know most people aren't willing to take legal action for $190."
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"I purchased Call of Duty from them because theyhad by far the best price, and at the time therewere none in there stores. It was shipped and delivered on time with great packing. I did't check here first or I may have not ordered fromthem, but it work out fine."
"Although I've not yet received my product (Rolling Stones - Four Licks DVD), this is definitely the first and LAST time I'll ever order from BestBuy online. I placed the order on 12/1 and it does not ship until 12/4 although it was in stock. As of today (12/10), I still have not received it. They really need to get out of the online business because obviously they're not equipped to handle it. Granted, I should have checked here first before ordering. But c'mon, BestBuy is everywhere! Be forewarned!"
"I am an electronics junky and I am very dissatisfied with Best Buy because of a recent purchase I made at the on-line store. I first tried to buy a Canon i560 printer and a Canon LiDE 30 scanner at stores near me (store# 156, 570, and 295 in Ohio) on 9/2/2003 but all 3 locations were out of the printer so I was only able to purchase the scanner at store 156.Frustrated that I could not get my printer at these locations I resorted to purchasing it on-line with your company for $129.99 (order# BBY01-7203013795). I ordered it on 9/2/2003 and it was shipped out of your location on 9/8/2003 and received shortly there after at my house.My complaint is that I found the printer in a Best Buy advertisement on 10/5/2003 for $99.99 after a $30 mail in rebate. I inquired about price matching over the phone with Best Buy since it had been less than 30 days but I was told that the price matching only applies at the store location and not the on-line store. I find this to be a poor business practice to short change a loyal customer who is using an on-line service provided by them.I wrote their customer service a letter explaining my dissatisfaction but they did nothing for me but say, "They don't price match with their on-line store and they look forward to my business." Over the years I have spent thousands of dollars at Best Buy. I still shop at Best Buy but I no longer purchase anything there! I shop at NewEgg.com or other on-line stores."
"Performance Service Plan? My behind! Sony SLV-D300P DVD/VCR Combo unit freezes, on approx. 10% of titles, and requires me to power off & on unit and skip to the next chapter to continue watching. The person that sold me $29.99 worth of protection on a $179.99 item made it sound that if the unit stops working, I could walk in and exchange it for another. Well… the unit is still available and in the store, but they want to try to repair mine, and it may be ready by Dec. 17th."
"November 28, 2003 I placed an order for a Digipower Battery and combo 12/100 volt Quick charger model # QCK-NKL1 for Nikon Cameras. When I received the order 8 days later, I received a Digipower Battery and 100 volt charger model #DQK-NKL1. I talked with customer service and was told that I could send the item back with me having to pay shiping charges. When they received the item, they would recredit my charge card for the item and return shipping. In the meantime, If I wanted the correct items, (which I had ordered in the first place) I would have to reorder the item, again paying shipping charges, and hoping that this time I received the correct item that I ordered. I tried twice with two different customer service representatives to speak to a customer service supervisor, but was told on both occasions that the supervisors were tied up. (Could this be an indication that BestBuy.com has problems if all supervisors are busy. My other alternative was to drive 200 miles to my nearest Best Buy store and return the item for a refund or correct item. I am very disappointed in Best Buy's Customer Service and will think twice before I order from them on the web again."
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