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Stores > Best Buy
  • Best Buy

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.74/10 4.74/10
    Chance of future purchase: Rating 2.08/10 2.08/10
    Shipping & packaging: Rating 2.79/10 2.79/10
    Customer service: Rating 1.56/10 1.56/10
    Return/Replacement policy: Rating 2.70/10 2.70/10
Voice your opinion! Review Best Buy by clicking a star below.
Rating 2/10

Worst customer service ever

"Bought a new refrigerator was supposed to be delivered 2 weeks after we purchased it. Delivery guy called 4 times to say they were running late and the 5th call said it wasn't on the truck and we would have to reschedule. Called store we purchased from and they said they couldn't reschedule it for us because it showed it was in transit and they would have someone from corporate call to reschedule. Lady from corporate called and left a message saying she would call back with a date for delivery in about an hour. Needless to say she never called back, we called 3 times and she was never "available' to talk to us. Finally called corporate headquarters and had them cancel everything and refund our money. We will never shop at Best Buy again!! "

This review was modified by AmyWolfe on March 27 2017 02:15:02 PM

Rating 2/10

Nick the General Manager should be ashamed of himself!

"where to begin. Best Buy just lost a life long customer that has an average yearly spend of over $7500 and because I am a Platinum elite rewards member I have 45 days to return merchandise, and I will be returning every item I have that falls into that window. this is all because 0f two very nasty people one named Ryan who should not be a salesman and the other being nick the stores GM. Both were beyond rude for no reason but for the fact that I asked salesman Ryan if he could call his manager over as a severely damaged open box PC that was almost two years old was being sold for what I thought and all the other sites that I looked up it new value on agreed was about 200 over market value. Ryan once I broke him away from his frat party in the middle of the store, told me that he would not get the manager or help me find another unit as I had dared to question a price, and then walked away. I went to the customer service desk and got the GM Nick's Name and called him on the way back to work where I was told in no uncertain terms that he runs his store with the only goal being profit margin, and that he could careless about trying to work out a compromise with the customer. when I asked if he cares about my business at all, his response was that he is talking to me on the phone and that is good enough. I asked if he understood what a customer life time value was and how hard it is to first attract a good customer and then keep him... this all went over his head it seemed like. maybe you lose a few dollars in margin on the sale of the damaged PC that will probably sit for weeks if not months, he also lost the sales of all the full priced items I had bought in the last 45 days as they will all be getting returned to the store. I as well asked Nick if this was corporate policy, his response...I don't think so, but its my call and I can spin this story as I please. I called Best Buy the Next day and reported the incident, they pulled up my shopping habits and offered me a 50 dollar gift certificate. I told them to give that to the needy, I want to be treated with respect when I am spending a lot of money at an establishment, and I would not shop there until nick is removed from his position or calls me to apologize for his arrogant and abhorrent behavior. I will be going most likely back to Best Buy today to return more items I hope to have a chat with nick face to face, but unfortunately best buy does not incentivize their store employees to make sales it would seem. in the past I have had other expriences like that there but they always involved fly by night salespeople who I don't expect to be helpful: however any employee when asked if he could page a manager and flatly says no, Is someone who should not work for a store that has spent many years being customer centric. I hope you read this Best Buy and take the appropriate actions to rectify them and offering me 50 dollars is not one of them. all I wanted was a fair price not a bargain or anything of the like. $30 dollars has cost the store now already $900 in retunred items which will likely grow, they have also lost my future cash flows, and I have told at minimum 25 people my story since last Friday and two individuals who were going to buy large ticket items went to Best Buys competitors as they neither wanted any part of this poorly run store. this is not to mention that the place is always filthy.

This review was modified by AvielSimon on March 23 2017 04:00:02 AM

Rating 10/10

Great Customer Service

"I had a problem with my purchase of a computer at Best Buy, 4020 S Tamiami Trail in Sarasota. I made an appointment with the geek squad and brought my computer in. Mick with the Geek Squad took time to detect the problem and actually replaced the defective computer with another unit. The manager Daniel was also very helpful. I am so happy that this store stands behind its products and works to resolve problems. With great customer service and after sale service, I really can shop with confidence at this store."

This review was modified by nosilla on March 21 2017 02:45:02 PM

Rating 6/10

Great Insaller

"I 1st tried to get my install done at the Sarasota store on US41. I dropped my car off at 10AM and was told that it might take 3-4HRS around 5pm I felt like something was wrong so I went to the store. The installer Joe was gone and only my power wire for my amp was run. I was very upset about this for several reasons 1. I didn't get a call and 2. I waited a week to get this installed. The manager Mark at the Sarasota FL store was really helpful he was able to get me in within the next few days at the Bradenton store. The installer Israel was just great this guy is a true asset to Best Buy and should be given a raise. I would really like it if manager Mark and installer Israel are recognized. I will be following up with both of them because they really are true assets to Best Buy!!! If you have any other questions please feel free to give me a call at 410-253-1097

Brian Frankel

This review was modified by Bfrankel74 on March 21 2017 02:45:02 PM

Rating 2/10

BEST BUY: Pathetic Customer Service

" Customer Service is pathetic. Placed order on line which came with a $20.00 gift.
- Never received notification by e-mail that item was ready to pick up as stated on order placed on line.
- Store confirmed that above issue was recurrent
- Learned later that the $ 20.00 gift was for specific for website "shutterfly.com" that required a code sent by e-mail.
- After several telephone calls was given code.
- Any meaningful item at shutterfly.com cost more than $20.00 including shipping
- Code was not valid at shutterfly.com
- Deceptive marketing ploy
- Big mistake ordering from BestBuy
- That did it for me with Worse Buy I mean best buy.

G Laurens

This review was modified by GLaur on March 18 2017 04:15:01 PM

Rating 2/10

No System to Provide Service

"I purchased a LG150 watch from Best Buy in September and it stopped working in December. I have just moved so I didn't have my paperwork with me. When I called the Help Desk, they couldn't find my service contract. I gave them the date, amount, and the name of the store. They said they had no record of the purchase. I checked my credit card company and it said Big Buy Santa Maria. I called them back and they said they had no idea about this and couldn't find the transaction. However, I have the watch, the memory that I did it, and the charge against my credit card. They said if I drove back to Santa Maria (5 hour drive) they could swipe my credit card and perhaps find it. While I may do it, it does point to crappy systems and miserable customer support. To think that they don't even have accurate computer systems with the ability to search for warranties by customer name, date of purchase, etc. is unbelieveable to me."

This review was modified by williamfhardy on March 17 2017 01:30:02 PM

Rating 2/10

Best Buy is Worst Buy!

"I purchased a Lenova Flex 4 Ideapad laptop on February 13, 2017 at the Best Buy location in Springdale, Ohio ; tri county location. After 28 days the laptop stopped working. When I went back to the store where I purchased it to ask them if there was anything that they could do since it was new and less than 30 days old, I was told how much they would charge to repair it(at least $100) and what kind of warranty plans I could buy. I didn't press the matter with the employee but called back to speak with a manager at the location. The person that answered the phone asked why I was calling and then went to get the manager. The manager never came to the phone but instructed the person to tell me what it would cost to repair, that I could buy an extended warranty or try sending it to the manufacturer who he said would likely do nothing since they cover hardware and mine was a software issue. The next day i was able to locate a small company listed online that came to my home and restored the operating system all for just $40 total. Best Buy displayed not only terrible service but little regard for it's customer when it advertises to offer great service. I spent $400 on their product and less than 30 days later they showed no regard for me as a customer or interest in standing behind a product they sold to me. The company that repaired my laptop, Computer Works demonstrated great service and an interest in taking care of a customer unlike BEST BUY!"

This review was modified by Dr3wK on March 15 2017 06:15:02 PM

Rating 2/10

Its no wonder they are failing financially

"Any company that would run a store like store #617 in Hamilton, Ohio deserves to go out of business. Filthy store, rude staff, incompetent managers like Zach (refused to give his last name). Terrible service overall. You have to wait for the staff to stop talking with each other (5-10 minutes is the norm). No one seems to care. Corporate seems to support the behavior. The staff reminds me more of a freak show. There is obviously no dress code! Red spiked hair with greater than 10 facial piercings, facial tattoos, offensive arm tattoos visible to all appears to be the norm. "

This review was modified by Sandmoose911 on March 15 2017 04:45:02 PM

Rating 4/10
ResellerRatings.com TOP REVIEWER!

Making me wait for no reason

"I bought a plan and a phone from Best Buy (online)... I picked it up my order yesterday from a local store and expected to have my service activated the same day or at least the next day, but Verizon says Best Buy's service order is making me wait several more days before they can activate my service and there is nothing Verizon can do... so I am NOT HAPPY AT ALL having to wait days to activate my phone service."

This review was modified by wiersch on March 03 2017 12:45:02 PM

Rating 2/10

Head about to explode

"I ordered a new dishwasher from Best Buy on the 19th of February. The online store said I could get it delivered on the 22nd. I took that date. They never showed up, so I called the store and the person I talked to told me the delivery was rescheduled for the 1st of March. Also she said that someone would call me to let me know what happened. No call. Now it is the 1st and I called them and was on hold for 12 minutes with the local store. I hung up and called the national number. They told me that it has been delayed to the 26th of March. No call or email to notify me of this. So I now look at other retailers and they cannot deliver it until the 30th but at the time of the sale they could have delivered it by the 10th. I am ****. Do not shop there. They have the worst customer service."

This review was modified by electroman2020 on March 01 2017 05:30:02 PM

Rating 4/10

Not happy!

"Ok so we bought an iPad mini to pick up at the location. We immediately drove there to pick it up only to be told they didn't have it. Even though online it said in stock. We had a nice customer service guy that helped locate one about 10-15 min away that we could go pick up. I specifically said and that's if they don't sell it before we get there. He said no they said they would hold it for you. So we drove there to get it. And guess what ! That's right. They just sold it ! So we wasted hours of our time, half a tank of gas to still have to order it online to be shipped to us. Seriously not happy! That is not something that should happen. I will not be purchasing anything else any time soon! "

This review was modified by Crice1000 on February 26 2017 12:00:08 PM

Rating 2/10


"So I saw a mac book on sale I wanted it but in person etc I call store mon and ask this guy to hold it until Thursday he is like no he can't 24hrs only. However, we have enough and sale will be on going atleast until the end of the week. Feeling satisfied I said ok see u guys on Thursday. To my nightmare woke up just to check out all I am going to need etc I see price change. I am upset and feeling disappointed. I call customer explain the issue was advice she couldn't help transfer me. I got this guy on the phone being rude and belligerent saying I was not misinform prices are subject to change etc.. I said yes I understand but that wasn't told me. He saying as I said price subject to change. Now I say can I speak to your supervisor no you can't go to the store!!!!! Really Best Buy will never ever get another dollar from me!!!"

This review was modified by sheekhairbyshoy on February 23 2017 11:45:01 AM

Rating 2/10

Order cancelled was told you we cant tell

"3 times completed order online to order TV . On checking my credit card the first order day no entry so called BB got some mixed up story that it was out of stock etc etc Next time I called because got agent to place order after checking online I found out it was cancelled again. Called again Was told to phone bank, I ask exactly what the reason for the cancellation was. ;We cannot tell ; ??? Contacted credit card CO and confirmed every thing I gave BB, was correct. On phoning BB back was told that account was locked and they could or would not tell me why.
I was told if I wanted the TV and the answer to why they kept cancelling order I would need to go to a store Explained there was no store near me that was why I was ordering on line. TO BAD was the answer. This cost me 4 - 5 hours over 3 days,

This review was modified by mhrbpower on February 22 2017 08:30:02 PM

Rating 2/10

Best Buy Service Stinks! Buy at HH Greg

"The BB customer service is the worst in the industry. Whether it is the delivery service company or the BB customer service department trying to make it right they are just no good...go to HH Greg!"

This review was modified by Stevekarina. on February 20 2017 01:45:01 PM

Rating 2/10

They failed at every thing - do not use - you have been warned!

"Bought a washer and dryer from Best Buy in Nov 2016 and scheduled a delivery in early Dec.
Waited the whole day for the delivery and got a call at the end of the day they needed to reschedule. Can't reschedule on the website since it's not updated. On hold for over 30 minutes.
2nd delivery they bring the dryer only but forgot the washer - what am I supposed to do with just a dryer? They left washer in driveway blocking my parking spot. Days later a washer is on the truck and I'm off of work waiting for the delivery and they don't come again - the truck broke an axel. What? Another long phone call - and a new date. Okay now they are finally bringing the washer but they forgot the hoses which I paid for and can't install with old hoses (what kind of rule is that?) . This team forgot to take my old washer still sitting in my parking area. Hmm have to spend more time on the phone. Another day a new group comes to install the washer and take away the old one but they don't have any tools. What kind of outfit is this? They never brought the stainless braided hoses I paid for but instead the cheapest kind. Lucky me, I got to spend hours on the phone trying to sort it all and reschedule each time. The best buy 800 number staff can't deal with it, so after waiting on hold to get one of those people they just pass you to the distribution line where you wait on hold for someone again. Status page on website is never accurate - takes at least 24 hrs to update and often still wrong. This was the worst experience I have ever had. I wasted hours trying to just get them to refund the money for the hoses and instead they charged my card for something I don't even know what for. You have been warned! Several of the people I spoke to in customer service said they would be giving me a best buy gift card to make up for it, but I never saw one. I went into a local store and spoke to the store manager and he said someone from the organization would call but no one did. No one at best buy is accountable and no one can sort your problem out - you will only get transferred to another person who can't help.

This review was modified by SF94115 on February 26 2017 06:42:56 PM

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