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"At first they are all sweet and helpful but the delivery is a joke. They were a half hour outside of their time window to start and only brought one of the three items. The thing I did not get was the most important, my refrigerator!!! I lost a whole refrigerator of food because it was backordered and they didn't tell me so that I could cancel the pick-up. I will never set foot in that store again."
"Order from online store. Quick delivery. Great customer service. Saw all of the negative feedback, and had to post. Nothing but a positive experience. A++. "
"This is the WORST possible store to deal with but the only computer store in my area. I have purchased 4 computers in 4 years- all crashed. Here is the scam. After you pay for the set up charge ( a hoax in itself) you then purchase the warranty. You now have a computer for 3 years! wrong- after months of taking it to the pathetic GEEK squad, they tell you nothing is wrong. Then they tell you it crashed- ok so they give you a new one. BUT now your warranty is null and void and it's only a year old. So you get another warranty. The next time a USB port broke- one of many on the system- was a bit sloppy and eventually broke. This shorted out the mother board. They told me- it was my fault and for 245.00 they would fix it!!! So far I've had a computer a year and 3 months!! Next comes Kaspersky- so after 2 pieces of their junk I have a system I like (but it barely made it a year). I renew Kaspersky. Go ahead- try it on their lousy system. I accidently renewed through Kaspersky instead of Best Buy. I called for help and they did help except they BILLED me a second time after I asked if they did. Their help desk lied. The help person said no but the next day there was another charge. Now comes the fun part. TRY and get your money back. SEVEN phone calls later all I wanted to know is if this issue was handled. This is not real easy when you are deaf. They will not or cannot tell me if the credit will be issued. DO NOT DEAL under any circumstances!! Too bad it's not possible to give them a ZERO rating."
"Be aware that if you return an online item to Best Buy you need to wait from the time you picked it up - possibly up to 24 hours for a return even it it was their suggestion to order it and you only want a credit on your credit card - not cash! This is not the fault of customer service - they said it is a issue with the syncing up the purchase. Can't find it posted anywhere on their site "
"The worst online merchant i have ever dealt with. No responsible person in the call centre. I order a product over phone from London so my father can pick it up from usa. You know what i used American express international credit card then also they can not verify details of it. They deduct money of course but then cancel order saying can't verify details. I spoke to them many times to find out what details they could not verify? But no one knows it. I am still waiting for my oney."
This review was modified by tejas1983shah on May 13 2012 04:40:21 AM
"Tonight we went in as the products we were looking for were listed in stock at their store. When we got there the first employee working in the laptop department, we asked where are your alienware 17" bags that you computer online listed as in stock. His response was, look over at the backpacks to see if we have it. Well we would be asking him if we couldn't find it. DUH.
Then the store was closing on their lost prevention employee came up to me and told me I Would have to leave as the store was closed. I asked where to find some items, he told me to go to geek squad, I asked aren't they on the other isle, yes. He then said they won't match prices even if they can do an online inv. check. He said you want the stuff go to Frys. I then asked for a manager. The manager was wearing a shirt that had a name that didn't belong to him. He said after all the trouble, that we won't adjust prices for bad service. I said so you want us to go to frys? He said go ahead. They lost over $850 in a sale. We asked employee who was manager on Sat., they said only managers have their schedule. "
"Meyerland Plaza location sold us a TV they did not even have. To surrender to that, they offered us a smaller TV for a bigger price, in which they required us to pay the difference. Made no sense why we would want to spend more for less due to their mistake."
"Best Buy has always been below par in ther customer service. My last experience was no different. I was supposed to recive a free phone, but they said that I do not qualify even tho it says on their website that i do. WORST EVER"
"Service Order Number 00211-970606828. Jack B. was my representative at store #211. I purchased a tech support package and a data backup to repair my computer. The computer was not repaired and I did not receive data backup. I was told everything was non-refundable. I have been a loyal customer of Best Buy for 5 years. I will NEVER purchase anything here ever again and I will utilize my SEO expertise to make sure the general public becomes aware of my experience. "
"Am a silver member and Have been buying online with them for time and was always satisfied. This time i ordered a 2TO external Hard drive. Am disappointed buy the way they packed or did not packed the item knowing it is a hard drive. Item came in original box and enclosed in a UPS standard fine plastic wrapping. Original box had impact marks and was a bit crushed. Come on no double boxing on electronics ????? Bad move."
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posted May-21-2012 
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![Share](javascript:share_rating({"review_body":"Order from online store. Quick delivery. Great customer service. Saw all of the negative feedback, and had to post. Nothing but a positive experience. A++. ","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1560082#comment1560082","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"samuelwhite2a","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the WORST possible store to deal with but the only computer store in my area. I have purchased 4 computers in 4 years- all crashed. Here is the scam. After you pay for the set up charge ( a hoax in itself) you then purchase the warranty. You now have a computer for 3 years! wrong- after months of taking it to the pathetic GEEK squad, they tell you nothing is wrong. Then they tell you it crashed- ok so they give you a new one. BUT now your warranty is null and void and it\u0027s only a year old. So you get another warranty. The next time a USB port broke- one of many on the system- was a bit sloppy and eventually broke. This shorted out the mother board. They told me- it was my fault and for 245.00 they would fix it!!! So far I\u0027ve had a computer a year and 3 months!! Next comes Kaspersky- so after 2 pieces of their junk I have a system I like (but it barely made it a year). I renew Kaspersky. Go ahead- try it on their lousy system. I accidently renewed through Kaspersky instead of Best Buy. I called for help and they did help except they BILLED me a second time after I asked if they did. Their help desk lied. The help person said no but the next day there was another charge. Now comes the fun part. TRY and get your money back. SEVEN phone calls later all I wanted to know is if this issue was handled. This is not real easy when you are deaf. They will not or cannot tell me if the credit will be issued. DO NOT DEAL under any circumstances!! Too bad it\u0027s not possible to give them a ZERO rating.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1548336#comment1548336","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"NStiz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Be aware that if you return an online item to Best Buy you need to wait from the time you picked it up - possibly up to 24 hours for a return even it it was their suggestion to order it and you only want a credit on your credit card - not cash! This is not the fault of customer service - they said it is a issue with the syncing up the purchase. Can\u0027t find it posted anywhere on their site ","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1540288#comment1540288","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"joey041","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst online merchant i have ever dealt with. No responsible person in the call centre. I order a product over phone from London so my father can pick it up from usa. You know what i used American express international credit card then also they can not verify details of it. They deduct money of course but then cancel order saying can\u0027t verify details. I spoke to them many times to find out what details they could not verify? But no one knows it. I am still waiting for my oney.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1535542#comment1535542","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"tejas1983shah","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tonight we went in as the products we were looking for were listed in stock at their store. When we got there the first employee working in the laptop department, we asked where are your alienware 17\u0022 bags that you computer online listed as in stock. His response was, look over at the backpacks to see if we have it. Well we would be asking him if we couldn\u0027t find it. DUH.<br><br>Then the store was closing on their lost prevention employee came up to me and told me I Would have to leave as the store was closed. I asked where to find some items, he told me to go to geek squad, I asked aren\u0027t they on the other isle, yes. He then said they won\u0027t match prices even if they can do an online inv. check. He said you want the stuff go to Frys. I then asked for a manager. The manager was wearing a shirt that had a name that didn\u0027t belong to him. He said after all the trouble, that we won\u0027t adjust prices for bad service. I said so you want us to go to frys? He said go ahead. They lost over $850 in a sale. We asked employee who was manager on Sat., they said only managers have their schedule. ","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1533672#comment1533672","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"Tim007a","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Meyerland Plaza location sold us a TV they did not even have. To surrender to that, they offered us a smaller TV for a bigger price, in which they required us to pay the difference. Made no sense why we would want to spend more for less due to their mistake.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1533454#comment1533454","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"vgra1013","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Best Buy has always been below par in ther customer service. My last experience was no different. I was supposed to recive a free phone, but they said that I do not qualify even tho it says on their website that i do. WORST EVER","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1519134#comment1519134","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"HenryBarker","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Service Order Number 00211-970606828. Jack B. was my representative at store #211. I purchased a tech support package and a data backup to repair my computer. The computer was not repaired and I did not receive data backup. I was told everything was non-refundable. I have been a loyal customer of Best Buy for 5 years. I will NEVER purchase anything here ever again and I will utilize my SEO expertise to make sure the general public becomes aware of my experience. ","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1518806#comment1518806","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"kristenward1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Am a silver member and Have been buying online with them for time and was always satisfied.<br>This time i ordered a 2TO external Hard drive. Am disappointed buy the way they packed or did not packed the item knowing it is a hard drive.<br>Item came in original box and enclosed in a UPS standard fine plastic wrapping. <br>Original box had impact marks and was a bit crushed. Come on no double boxing on electronics ????? Bad move.","link":"http:\/\/www.resellerratings.com\/store\/Best_Buy\/comment\/1506237#comment1506237","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Best_Buy.jpg","store_name":"Best Buy","username":"Rtcvegas","rating":"1"}, "single");){kind=link}
"At first they are all sweet and helpful but the delivery is a joke. They were a half hour outside of their time window to start and only brought one of the three items. The thing I did not get was the most important, my refrigerator!!! I lost a whole refrigerator of food because it was backordered and they didn't tell me so that I could cancel the pick-up. I will never set foot in that store again."