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"I made an online order for a gopro camera. All was proceeding well until I tried to complete the order. A message appeared saying that the item was not available for delivery, and that I had to pick it up in the store. There is no BestBuy location within 100 miles, so I asked my son to pick it up. Thirty minutes later I received an email from BestBuy stating that the item could not be picked up at the store, and that I should call customer service to have it shipped to my home. Hey! Great! That's what I wanted anyway.... So I called.... I was on hold for over an hour and transferred to countless representatives. The last agent I spoke to said she couldn't hear me and hung up!! OH BOY! So I called back, this time it was over 30 minutes. I was told my order was being cancelled, and that they were sorry. I tried to get it backordered, but they would not budge. I wrote to customer service, and a week later received a generic "so sorry" email, but no mention of making good on my order. In the future, I may shop in a Best Buy retail store, but I will never shop BestBuy online. Not after they proved to me that their customer service was not there to make it right, they simply are full of hot air! "
"I order a PC case and had it shipped to the store in my area. It took over two weeks to process it and then another two weeks to ship it to the store with "free shipping"! I got to the store and saw my PC case box has been opened!!! I talked to customer service and they told me that one of the guys at Geek Squad opened it up and showed it to a customer who was interested in building his own PC. He accidentally dropped the case and the side panel got bent inwards towards the motherboard tray. I saved up for the purchase of $134.83 for the NZXT Phantom 530 case. I had to put the case back in the box myself because the Geek Squad employee wouldn't do it. I move the cart from the Geek Squad desk to customer service desk to get a refund. Guess what happens next? I was denied a full refund because I inflicted physical abuse to the item I haven't even walked out of the store yet!!! Unf@#%ingbelievable!!! I tried to return the case online and was denied a full refund again because they do not accept damaged goods. I lost $134.83, 4 weeks of time waiting for my PC case to arrive at my local store, and all trust in Best Buy. They also tried to charge a restocking fee of $40, but I already put a block on Best Buy through my bank. This is my first and last purchase I will ever buy from Best Buy local and online store. Now, I’ll just buy it from Newegg and pay for the 3 day shipping!"
"I had a bad experience in 17 ave s.w. Calgary, when I reserved online a Samsung Note 10.1 2014 edition. I've got confirm email as well, there is a limited quantity, because they had a few before, and that's came with the next shipment. I went to pick up, and the guy from customer service was bring a Samsung tab 8' 16 gb, and just look at me like there is a mistake... Of course there is a mistake, because I knew it, it's going to like inside job, not a secret, but employees not allowed to purchase in a first day, so my theory someone from the 17ave s.w. Calgary best buy shop needed badly, and told me bullshit just sent me away. Is not possible to change two product like that, and telling for customer is a mistake. The only mistake when they think customers are stupid. I sent letter to customer service, but no answer... I was regular customer in best buy(actually the first in that particular store), but I wont step in again, and I've got a lots of friend, who will follow me. Another open secret Future shop and best buy has a same owner, so let's support another small business to grow up."
"A bought a TV for my son in New York as a Christmas present. I live in NJ. Ordered online for pick up when he got there they said the order was cancelled, I called my credit card company, they didn't cancel it Best Buy did. They never called my credit card company to see if it was a fraud they took it upon themselves to do it. I spoke to them and it was to be delivered, again Best Buy credit department cancelled it and never called to let us know so he waited for delivery that never came. Called again and was told oh well. I will never buy from them again they are the most unprofessional company I ever dealt with."
"I bought a dishwasher in-store for $527 and put it on the Best Buy card. The balance was 554 when I went to pay the bill. I even have the paper receipt for 527, so they overcharged for no verifiable reason. At the same time I tried to purchase a microwave online and had troubles. Their call center tossed me around to 5 different people with no resolution. I cancelled the order and went elsewhere. Bottom line: they have no integrity and don't understand the meaning of 'client experience'. I will never shop there again."
"I would highly recommend NOT BUYING software from the Crestwood, IL Best Buy store. I had an issue with the scratch off code (key) on the back of card I purchased (MS Office). I ended up in the middle of a battle between MS and Best Buy....needless to say neither would refund my purchase ($100). I wasted an entire afternoon on the phone (3 hours) and going back and forth to store. I took the software to another Best Buy (in MN) and it was refunded without question. Very frustrating indeed!!!"
"Best Buy charged an UNAUTHORIZED and FRAUDULENT transaction to my gift card, and is making me wait an unreasonable amount of time to get a refund. I originally purchased a Microsoft Surface 2 on their website for in-store pickup. During the check-out process, Best Buy FORCED a digital-download anti-virus software on my shopping cart for $0.00. An hour after ordering, I received an e-mail stating that the Surface 2 was actually NOT available for pickup (no surprise there, as I later learned that Best Buy has one of the worst inventory management systems in retail). I went back on their website to cancel my order and realized that after cancelling my order for the Surface 2, they decided to charge $29.99 to my gift cart for the "free" digital-download anti-virus software made by some crappy unknown company. I was NOT able to cancel that software. I called Best Buy (after holding 20+ minutes) and was told I'd have to wait up to 7 days to get a refund. However, this is not a "refund" I'm requesting. A "refund" implies that you want money back for an item you purchased and are not satisfied with. This item on the other hand, was FORCED into my shopping cart and Best Buy later decided to charge me for it. By definition, this transaction was UNAUTHORIZED and FRAUDULENT. After I get rid of my gift card, I will NEVER do business with Best Buy again."
"On 11/18/2013, I ordered a 10 cup coffee maker from Best Buy. Their website showed that it was an in stock item. I immediately received a receipt confirming my order. I waited a week, wondering why it had not shipped. Then, I received an email from Best Buy saying that my order had been cancelled. Never again will I order anything from Best Buy."
"Best Buy screwed my out of my pre-order on a PS4. I pre-ordered mine in store on 6-12-13, the 1st day they took orders. I goto pick it up today and they don't have it. They claim that people who ordered them online get thiers 1st then in store orders. What kind of crap is this? Shouldn't you give out the systems in which the ORDER THEY WERE PLACED?????????How hard is it to run a pre-order system. Total joke. Do not put your trust into Best Buy to hold your order on a hot ticket item. They will give it to the 1st people that walk in the door."
"Worst place to shop! I ordered two video games via the phone with best buy, shipped to Boston to my friends while I was in LA.one was God Father, another one was a fighting game. A month later, back to Boston, I opened the package with him on his birthday. WRONG ITEMS! I brought them to store try to return or exchange these unopened games, store told me that I have to call the call center to return. I called! They told me that it was over a month. No return or exchange for games. I explained that they are unopened and they were the one send me the POKEMON GAME!!!That was in summer 2006, I don't shop best buy since then."
"On October 15th I purchased a dishwasher. I asked for delivery, installation, and haul away. The salesman told me that I also needed to buy the installation kit because they could not do an install with old equipment. I purchased the kit for $29.99. The delivery and installation was scheduled for Nov. 5th. On the 5th our dishwasher was delivered. The delivery guy said that he would NOT install it and he could not take away the old one because it was still connected. I called Best Buy costomer service who offered me a $50 gift card. That’s nice but gift cards don’t install dishwashers or haul away old ones. My husband disconnected the old one and I called the delivery company to come and get it. The haul way was scheduled for 11/8. On 11/6 we received and email stating that our haul away was cancelled. I called Best Buy again. They said that the computer was still showing a pick up for 11/8 and that we should recieve a call with a time frame the night before. When we did not receive a call I called Best Buy again. This time they said that the Haul Away was scheduled for Saturday 11/9. This is a major problem. Our Condo Association only allow deliveries and pick ups Monday-Friday 8:30am-4:00pm. There is a $100 fine for breaking this rule. When I explained this to the woman on the phone she suggested that I call the delivery company when they open at 5:00am. This has been the worst purchasing experience we have ever had. I can understand why there are so many negative reviews of your company on social media. My regret is that I did not read them before purchasing with Best Buy."
"I bought a MacBook Pro at Best Buy for $1,444.49. TWENTY days later the screen went dead and they would not exchange the computer because they have a very sneaky and not well advertised FIFTEEN day return policy. When I called corporate they told me I could exchange the computer in store but when I got the store the manager would not exchange my computer. I was kind and patient but he would not budge. TWENTY days. They offered to repair it of course... with a two week turn around. Are you kidding me? I wouldn't complain about that if it had been six months or something twenty days. The worst customer service and the worst return policy."
"This company has a serious problem with inventory control. When I place an order for in-store pickup, I expect them to have it waiting for me if the store sends out the "Your order is ready for pickup" email. On multiple ocassions now, they have sent out the confirmation email that confirms the order has been allocated and picked from the shelf/stock yet when I get there not a single person can find my items. This problem happens specifically at their Westbury, NY store very often. The last time I placed an order they had half the order but confirmed the entire order as ready for pickup and when I get there they have no idea where the other half is then realize it was never even picked as the stickers were still sitting at the desk. The associate goes to check inventory and can't find it in stock yet on the website it lists the item as in-stock at that location still. After 25 minutes of waiting, I ask to just switch the color, and NOPE can't do that cause it's a bundle. Can they return and rebuy? NOPE. Instead the best option they gave me was to waste the rest of my lunch hour and drive to another store and get the rest of the order. FANTASTIC CUSTOMER SERVICE RIGHT THERE!The first time it happened I let it slide, but when they can't find your items after they confirm they're ready for pickup, that store has some serious problems."
"Despite the terrible reviews best buy has on here - I have received good service from them time and time again"
"I purchased a Dell Inspiron 20” Non-Touch all in one desktop computer from a store in Dallas, TX on 7/3/2012. On 7/14/2012, I had to take it back because when I turned the computer on, it would go to a blue screen, but not fully boot up to Windows. At this time, I was able to exchange the original computer for a new one (please note this was an 11 day difference). On 5/5/2013, I took the replacement computer I received on 7/14/2012 back to the same Best Buy store because the screen was showing too much white. The computer was diagnosed at the store and sent to the Geek Squad service center, where the motherboard was replaced. On 9/29/2013, I once again had to take the computer in to the same Best Buy store because it would not come on at all. They took it to the back and said that the motherboard would need to be replaced again. However, since the manufacturer’s warranty had run out, they could waive the shipping fee, but it would probably cost me $200-$300 to have it fixed. I bought an HP computer from WalMart that lasted 8 years with no problems at all. I purchased my new computer from Best Buy with the belief that the products sold there would be at least as good quality, if not better, than WalMart. Long story short, I will not be shopping at Best Buy ever again."
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