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Stores > Best Buy

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  • Best Buy

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Shipping options

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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.49/10 3.49/10
    Chance of future purchase: Rating 1.67/10 1.67/10
    Shipping & packaging: Rating 1.73/10 1.73/10
    Customer service: Rating 1.48/10 1.48/10
    Return/Replacement policy: Rating 1.15/10 1.15/10

1,343 Customer Reviews

Rating 2/10

"My recent experience at Best Buy:

My ex wife, without consulting me, bought our daughter a Dell Inspiron 2 in one laptop from best buy. The second day we had it the laptop forced me to do what windows 10 calls a system reset, essentially a system restore for us tech geeks. After said system reset the computer continued to crash approximately once every three hours. The computer eventually forced me to do another system reset. Since the computer was new I let dell tech support log onto it to try to fix it, when they got finished it required an additional system reset. After all this the laptop would crash every hour, my daughter of course didn’t want to lose her laptop for weeks but the only choice I had at this point was to take it back to best buy, an hour drive from my home. Upon arrival at best buy in Greensboro North Carolina, customer service directed me to the geek squad. After standing at the geek squad counter for 20 plus minutes the rude gentleman staring at the point of sale kiosk finally found the ability to communicate with me. He took my information and informed me that I would get a text message when they were available, and also I could not leave said laptop on the counter. Finally after walking around the store for an hour and a half carrying this space brick around, I got a text that they were available. I show up at the geek squad counter, wait an addition 20 minutes, watching this rude gentleman stare aimlessly at the kiosk again. After this period he called me to the counter I give him the receipt for the computer I’ve been walking around with, at this point he informs me that it is 2 days past the replacement period and that it would have to be sent back to the manufacture for repair, of course there is no compromise on the issue. They also would not ship it back to my home. Three and a half weeks later I get an email that the computer is ready to be picked up and to schedule an appointment with the geek squad. The email also stated that they couldn’t identify the true issue with the computer so they replaced all the internals, basically throwing parts at it instead of troubleshooting it, anyone familiar with industry knows this is what technicians that can’t troubleshoot do. I do not believe that this computer went back to Dell; the UPS tracking I was provided stated that it went to a best buy repair center, not Dell. I don’t know if dell has a contract with best buy for their computer repairs or what. I called and spoke to another condescending employee at best buy to set up an appointment to pick the computer up, this particular one was a real smart aleck, trying to mask it with cordial words. I inform them that I will be there at 5:00 pm to pick the laptop up. Again I arrive at best buy, only this time with my daughter with me, and as before I stand at the counter staring at yet another geek squad employee staring at the kiosk with no ability to communicate: at this point I believe it is standard operating procedure to make you stand at the counter for 20 plus minutes. After this period yet again this geek squad employee informs me that my appointment is it 5:30 pm and that they will again text me when my computer is ready. Finally at 6:00 pm I get a text that her computer is ready for pick up, by this time we have looked at everything in the store. I show up at the counter and there is no one present, so we wait. Fast forward: at 6:30 pm I am fit to be tied, an employee walks by and I ask to speak to the manager, everyone else that came in behind me gave up and left at this point, and did not receive their electronics ready for retrieval. I was determined to get my daughters lap top back. Ten minutes later 6:40 at this point the manager shows up, I inform him that we have been there an hour and a half to pick her computer up, that I had set up an appointment and that this was ridiculous. I also expressed my disdain for best buy and that I will never set foot in another one and that I was going to do this review of my best buy experience. I have never been inconvienced like this and not been compensated for my time by any other business, through gift cards, free drinks, etc. My employer charges a hefty rate for my time and my personal time is worth more. Now it is 7:00 pm: I finally receive the computer, along with finger prints and stickers all over it, I would be embarrassed to deliver a product to a customer that wasn’t even cleaned after repair. I design equipment for the automotive industry, and also have to service said equipment occasionally, if I were to apply best buy principals to my work it would ruin my reputation as it has my perception of best buy. We were able to check the computer out and all was well, so we started our hour trek back home. After this experience God can strike me with lighting if I ever dawn the doors of best buy again.


Rating 2/10

"Their website just sucks so much.....
- constantly giving me "sorry there was an error" and do not tell me what the error is
- unable to check the order details 7/10 times I click on it
- tells me that I can use debit and then denies it
- my paypal works on every other website (Ebay, NCIX, canada computers, etc...) and Bestbuy just tells me there is an "error"
- on item description tells me 7 are in stock and will "arrive as early as" within a week, and after I make the order the status of the item changes to "out of stock" (what is this???)

Rating 2/10

"They made me enter info for a price four times and never gave me one. Then when I went to chat and mentioned it sucked instead of apologizing and giving me the price they posted a message about profanity. I will NOT buy my new TV there as I have the past 5. Yes, they do suck and can't admit it."

This review was modified by danwipper on November 16 2015 04:00:01 PM

Rating 2/10

"20 months later I am still finding new glitches in the way Best Buy transferred my data and set up my then-new MacBook. My photos and documents were irreparably scrambled despite 2 long stays with the so-called Geek squad. Finally, I thought I had a permanent license for Microsoft Office, but what BB installed was a subsciption. I wouldn't go back to Best Buy if they paid me!"

Rating 10/10

"Best buy is thebest place toshop if you need a gadget right away. Price wise, not so much. Itis like a convenience store. "

Rating 2/10

"Be very careful about buying at Best Buy. They will refuse to take returns at some point. And it won't matter that you are still within the return period or that you insist, they will not take back returns. You will not know when Best Buy will do you this way either. That means if you buy something from Best Buy which happens to be defective, you are screwed because they will not take it back. Buy a $1000 TV or anything expensive. You run the risk of being on Best Buy's no-returns list. You had better hope what you buy isn't defective nor becomes defective.


Rating 2/10

"Do not shop at this store-return policy sucks. 14 day return .i tried to return on the 15th day they would not take it back.i will never shop here again or suggest that anyone else does either"

Rating 2/10

"Unfortunately this was a very disappointing experience with best buy. I purchased an expensive device , and the device was not working since I bought it . I was traveling so I couldn't take my device back on time within one year therefore they told me they wouldn't be able to give me credit for the broken device . Their costumer service is not even one star. This was the last time I buy anything from this store. "

Rating 4/10

"Purchased a washer and dryer from Best Buy on October 5th with delivery scheduled for today, October 10th. I received a discount on the washer because I purchased a floor model. When the washer and dryer arrived, the washer was the one I agreed to purchase, but the dryer was not. The dryer had an extremely large dent on the side as if it had been dropped. My husband called about it and was told our order had been changed for an opened box dryer; however, it was in a sealed box when it arrived; we were never consulted about an 'opened box dryer' and were charged full price for the dryer. The new dryer we purchased now won't be delivered until next Saturday. The only available times for delivery during the week are 1 to 3 pm Tuesday - Friday. Unfortunately, we have things called jobs that get in the way of these delivery hours....very frustrated w/ this unexpected inconvenience!"

Rating 2/10
ResellerRatings.com TOP REVIEWER!

"Absolutely amazing experience. And I don't mean a good one. Web site is from the early nineties. Threw me out of my cart three time before it accepted my PayPal payment option. Guess they don't like PayPal as PayPal offers a level of protection against their incompetence. Please the order, received a PayPal receipt with the Best Buy order number on it. I never received the e-mail confirmation from Best buy. The next day I received an e-mail from Best Buy stating that I had items still in my cart. Called customer service only to be dropped a total of three times. One time I was told that the order number I provided was not a real number?!?!? Asked for a supervisor and had to explain the whole situation again. Then was dropped again. Latoya was the last to help, put me on hold for over ten minutes only to come back and say it was going to 15 to 30 minutes additional for a supervisor. The items I tried to order wasn't that much cheaper then amazon, so in the future, that's who I'll use."

Rating 8/10

"I bought a brand new iPhone 6s Plus fro Best buy a couple of weeks ago. The price was right and the service was okay. I am writing this review because I don't think it's fair how many bad reviews this place has when they are a big box retailer and most of the reviews seem to be from people that want an intimate experience instead of realizing that you go there to buy something and go home... I have shopped at best buy for 20 years and always feel that I get a fair deal. "

Rating 2/10

"Many years ago I swore off of Best Buy due to their lack of simple understanding of customer service. Against my better judgement I decided to purchase a TV from bestbuy.com but after researching & deciding on the one I wanted, which was clearly advertisted on their website, I was told "shipping is available". I connected with an on-line support person who told me this was a clearance item & only available in some stores...buy he couldn't tell me which ones. His suggestion was for me to continually input various zip codes to see if I could get one from a store! Like I had the time to input hundreds of Zip codes on the random chance of finding the TV that was advertised on their site!
I told him my other option was to just take my business elsewhere. Bought it in less than 10 minutes on Amazon, got FREE delivery & it will arrive in 48 hours.
Bottom line...Best Buy has once again proven that they have no idea what customer service is! Horrible company to do business with. I'll NEVER even consider them again!

Rating 2/10

"On Aug 1 we went into the Buford GA store and purchase a LG French Door refrigerator. We paid cash; the refrigerator was delivered on Aug 4. The delivery team seemed to do a good job installing the appliance so I gave them a good tip. On Aug 6 we saw water pooled around the floor, when we pulled back the refrigerator we saw that the delivery team used electric tape all over the water line which caused water to leak and damage our floors. We immediately called the store and talked to the manager who started a claim. A few days later we got a call from Andrew Johnson from Best Buy Resolution Department he stated that we needed to contact Danny Keller at Spirit Delivery as they are the ones that would be responsible for the damage caused by the delivery. When I called Spirit I never go a response. I left numerous messages without a return phone call. I called Mr. Johnson back and let him know what was going on. He sent an email to Spirit and I got a call back. I explained the issue. They told me to send over a pictures and a report of what happened. I did this. A week went by without any word so I called back and they told me that they did not know about this issue and that I needed to send over the pics again. I did it and sill no reply. I called them again and we got a call back and the lady told my husband that we needed to resend the pics and the report. I did it once AGAIN. Two days later I received a claims report form to fill out which I did and mailed it back to them. I got a call from Mrs. Buchanan from York Risk Services. She informed me that she would send out an adjuster in about a week or so. The adjuster came out and inspected the floor and looked at the water line that the delivery drivers installed. He took pictures and sent his report back to Mrs. Buchanan. Two weeks after without any call back I called Mrs. Buchanan who informed me that her delivery team is saying that they did not do the delivery and she could not pay on the claim. I called back Best Buy to inform them of this and Mr. Johnson is saying Best Buy does not do delivery and so they do not know who came out because all delivery is done through Spirit delivery. I found something very wrong with this. So you are telling me that Best Buy sets up delivery with people and send them out to their customer’s home without knowing who is coming out. He started getting an attitude with me and told me there was nothing he could do to help me so I needed to call back Spirit Delivery. I called back and spoke to Mr. Danny Keller and he told me he was the manager and would check on this because he does know that it was the delivery team that went out so he is not sure why they are saying it is not them. It is now October 6, 2015 and I have yet to get a call back to see who will take care of my damage floors. "

Rating 2/10

"Horrible. I ordered a IPHONE and over a week later it still had not arrived. I should have used Amazon ... never a hassle, but BestBuy cannot compete it today's market either in shipping service or in price - Avoid."

Rating 8/10

"I do my research online and go to Best buy to Price Match the item.
I like browsing their stock for movies which is getting smaller by the year.
Never had an issue with the sales staff

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