4/5

posted Jun-14-2013

"Items were a bit pricey but overall it was a great buy. I bought a subwoofer and 2 speakers and they work great."

This review was modified by j.wee1 on June 14 2013 05:28:13 AM

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4/5

posted Jun-14-2013

"A little pricey but good return policy."

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1/5

posted Apr-29-2013

"Absolutely the worst retailer. Promised contract was non-expiry but within an hour of purchase I discovered otherwise. They said, "Too bad, that's not eligible for refund".

Fortunately, I purchased it with an AMEX card and they guaranteed the purchase even if the vendor wouldn't accept returns. And this was WITHIN AN HOUR OF THE PURCHASE!!!

Should be known as WorstBuy. I will never again deal with them and will tell everyone I know about the TERRIBLE customer service attitude."

This review was modified by idea-catalyst on April 29 2013 11:47:59 AM

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1/5

posted Apr-27-2013

"Horrible return policy. Wanted to exchange a video game(unopened) for another game of the same price. Because it was 18 days after I bought the game, they would not exchange. I wasn't asking for a cash refund only to exchange. Management was very rude. I will NEVER shop at Best Buy again! I would even pay more elsewhere than go back there. Matthews, NC store."

This review was modified by ornurse on April 27 2013 09:52:12 AM

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1/5

posted Apr-24-2013

"I paid for the protection plan for my droid which I then needed repaired by their geek squad. I have so far made 5 trips to the store and spent 4 hours there and been told twice that the phone was fixed. It still is not repaired and the second time they outright lied to me and told me it was fixed when it was clear they had not even looked at the phone."

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1/5

posted Apr-23-2013

"DON"T BUY TV FROM BEST BUY!!!
bought a 60" SAMSUNG tv 3 months ago. MANFACTURER ordered a part and now they have to order a second part. The tv was for my elderly mother and she has been without a tv for 2 weeks. Now it will be longer. Best buy will not even walk me through the hookup process to hook up another TV even if I buy it from them without charging me.
If I would have bought it from WALMART they would give a new tv."

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1/5

posted Apr-22-2013

"So my wife purchased a Corsair GS800 Power Supply at the Best Buy in Cerritos, CA on 03/29/13. I was going to upgrade her Dell server for her office as I was putting in more storage and wanted to ensure power wouldn't be an issue. When we were looking at the power supplies a Best Buy employee comes over and asked if he could help us. We inquired about the various models of PSUs they had available, the GS800 looks like the best one they had on the floor. We also asked about the return policy because I wasn't sure if the PSU would fit inside the Dell server (since Dell uses some proprietary stuff on some lines). He told us we had 30 days, even if the item was opened. We bought the PSU and I tried it out the next day and did the upgrade.



PSU worked fine for a few days but we noticed the server was shutting down spontaneously at times (and not in a controlled way). I immediately pulled the PSU out of the server.



We finally get a chance to return the PSU yesterday (04/21/13) since our baby was in the hospital for a few days. Apparently the new return policy is 15 days. Apparently the CSR who told us 30 days was misinformed. The Best Buy in Cerritos refused to take the PSU back. We asked to speak to the manager who was not very understanding (although we did not mention that one our kids was in the hospital - no need to pull a sob story). Manager was stubborn and refused to accept that their employee had made a mistake.



I can understand if maybe a year from now this might occur. The policy changed on 03/15/13 from what I have read online and was told by the return clerk. So Best Buy in Cerritos, CA is refusing to even give a small grace period on a policy that recently changed.



If I had purchased the PSU at Amazon they would have easily accepted the return but I choose to support my local Best Buy. Apparently this store (I can't say if this is representative of all Best Buys) feels customer service and acknowledging that their employee was in the wrong is beneath them. If they don't offer the lowest prices ($130+tax for a 800W PSU is not really a great price but reasonable) and they don't offer much selection (only 2 brands of PSUs were available Thermaltake meg and Corsair) and they don't offer good customer service (case in point above) then how can this store expect to compete with other local stores like a Frys or online leaders like Amazon?



I'm now deciding if I should dispute the charge with my credit card company. It was purchased on the company business credit card which spends over $10k/month, I'm sure they would have no problem with this. But as a business owner myself I know that can be expensive to Best Buy. I'm not looking to punish Best Buy. I simply want them to acknowledge that they made an error and have the courtesy to accept the mistake. I'm still 8 days from the previous 30 day return period."

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5/5

posted Apr-17-2013

"I ordered a laptop cooler from their website that they had on sale. They had to order it from their manufacturer, despite being sold by Best Buy. I suppose this is common practice for a few businesses, but I had tried to cancel my order twice, but the second time I had tried to cancel it due to Amazon pricematching it, they had shipped it out without my consent. Normally this would sort've irritate me, but the item shipped and arrived in 1 day, and they offered free shipping too. I talked to the reps but they most of them seem clueless on what's going on and aren't given full information. Wasn't the greatest experience but I'm satisfied."

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1/5

posted Apr-12-2013

"Horrid service, asking to speak with management is actually like going down a rung on the ladder of couth and intelligence rather than up.
They are fraudulent in their handling and dealing with your cell phone service. DO NOT purchase Ipad or any other device in which the will have access to your cell service plan and AT&T is just as bad in their alliance with them.
You are better off to purchase from any other business than best buy.y purchase was due to a gift card from this business and I wish I had just given the card back to the giver."

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1/5

posted Mar-05-2013

"Bought a DSLR camera (Canon T2i) on Black Friday, and was very careful with it on the way home, treating the box like it was my delicate baby. When I arrived home and opened the box to check that everything was in order, it appeared that something was broken in the body of the camera because some pieces were just kind of loosely tumbling around--a small piece of glass or mirror or something had been dislodged. Well, couldn't have that.

Brought it into the store the next day to return and get a replacement but the clerk checked the camera, looking at the insides of the camera where I told her it was broken, and looked very conflicted and confused. She called over her superior, and the superior checked the camera as well, looking VERY closely at everything as if suspicious, and brought over another of the same item to inspect the insides of that, too.

Finally she told me that she could not accept or replace the camera I had bought the day prior because there was a mysterious fingerprint on the mirror on the inside of the camera, which I know for a fact had nothing to do with me. She simply would not accept any argument I made, and dared me to call the Best Buy Headquarters, with an awful customer service attitude, and promised that they would side with her.

This Best Buy manager's name was Erin and she was highly disrespectful as well as hostile to me, as well as my mother. Calling the Best Buy headquarters took a long time as well because I was met with robots who guided me through a maze of redirections, and the human at the end of the maze was friendly enough, but of no real help to me either. At one point Erin, the store manager, threatened to call the police to escort us out if my mother and I continued to press the issue.

I returned home, distraught, with an unusable camera that was defective out of the box.

The problem was only resolved when my cousin's husband offered to get my camera replaced for me. I am not sure how he managed to do it, perhaps he went to another Best Buy store, but he took my defective item and the receipt, and returned to me later with a functional version of that broken camera. I assume that he went to another store that was able to successfully replace the camera for him.

After that experience, I have an awful taste in my mouth about Best Buy. I do not know why one store would not absolutely accept my return but another was able to give me a replacement without issue. I do not know why Best Buy's customer service is so atrocious, and am still reeling from my awful encounter with that woman Erin, who had such a repellant attitude.

I am hesitant to ever buy from this company again, as I would prefer to avoid similar encounters in the future. They treat their customers awfully. It's traumatic, really."

This review was modified by kellyyyygggg on March 05 2013 09:58:03 PM

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1/5

posted Feb-23-2013

"Bought an ink cartridge listed on their website as being compatible with my printer. Of course when it was not actually compatible I tried to return to the store and was told they do not accept returns on ink, showed them the website listing on my phone and they refused yet. Posted feedback here since they wouldn't post these comments on their site - just bad customer service, dishonest company - glad it's only a 25$ ink cartridge and not something larger - their selection of overpriced cables is great if you don't mind the 300% markup also :)"

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1/5

posted Feb-23-2013

"Last week I saw on techbargains that bestbuy had a sale on Macbook AIRs - $100 off list price. I was in the market for one to surprise my wife, so I wanted to jump on this deal and pick one up on my way home. I went to the bestbuy website to see where the closest store was (I'm in Manhattan) that had stock. I found one on my ride home (Houston & Bway), easy enough. Being that it was late (around 7), I looked to see what time they closed from the website....but it's not listed, just "call for latest hours". Weird. So I called the number, get a fax machine. Double-checked the number, called again. Fax. Really shoddy.

So I figured, they must be open past 7, so I went, and sure enough they were open. I went to the laptop section, found the macbook air on special, and asked the sales rep to buy one. She checked the computer and came back with "We're out of stock in that model, they have them in stock at 23rd Street". "But I just checked the website," I said, "and it said you have them in stock here." She replied, "Oh, the website is not always up to date." Nice.

I was running late so I had to head home. The next day I saw an even better deal from an online vendor for Retina MBP, so I spent the $200 more and bought from there instead.

This is not a big complaint about rude customer service or anything like that, because it wasn't. They actually seem to be very friendly at Best Buy from what I've seen. I'm just saying that if they want to keep up with the times, they should really modernize their website and inventory system to be accurate. They lost my business for a $1000+ laptop simply because their website wasn't current."

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1/5

posted Feb-19-2013

"Terrible! I bought a brand new MacBook Pro for $3000 and when I used it the first time the Internet did not work. I brought it back and they sent it in to get it fixed and they said I had to pay $1600 to get it repaired because of water damage!!!! How does a brand new computer have water damage?!!! DO NOT TRUST Their products ! I've never had this issue when buying directly through apple. Always buy from the manufacturer!"

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5/5

posted Feb-18-2013

"Great electronics retailer! Always good offers/prices and good customer service!"

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5/5

posted Feb-15-2013

"Best Buy is awesome and always takes care of me. I think there are alot of negative reviews on here because more negative people write reviews than happy people. hmmmmmm"

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