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Store Rating and Reviews BestPriceAudioVideo.com / bpav.com

Homepage: http://www.bestpriceaudiovideo.com Shop Now at BestPriceAudioVideo.com / bpav.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.00 / 10
Write a Review
Six-Month Reviews: 5
Lifetime Reviews: 207

   


Lifetime Rating: 8.79 / 10
All Stores Avg.: 7.90
7.50 Pricing of Products and Services
7.50 Likelihood of Future Purchases
8.00 Shipping and Packaging
10.00 Customer Service
10.00 Return or Replacement
Show Reviews Read all 207 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1195 Moore Road  
Avon, OH 44011
customer support email:
ordersupport@bpav.com
phone:
800.982.8273
customer support:
800.982.8273
business hours (est):
Monday - Friday 9:00am - 5:00pm

FAX: 440.934.3122



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 BestPriceAudioVideo.com / bpav.com Customer Reviews
Page 1 of 13sort reviews by:
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Reviews 1 - 15 of 183
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Very Satisfied
Reviewer: ptrckle
Click Here to See the Profile for ptrckle

1/12/10 2:09 AM
I have one of the best online shopping experience ever with BPAV.com. I am very impressed with their great customer service, and their products and prices are awesome and unbeatable. The shipping is also great, items are well-packaged and excellent update on shipping. I definitely will buy from BPAV.com again. Five Stars all the way!!! Highly recommended.

Very Dissatisfied
Reviewer: lhomik
Click Here to See the Profile for lhomik

1/11/10 8:56 AM
It's been 8 days since I order the product. I have not received it. I checked my order status this morning only to discover my order has been cancelled. I received no email notification of its cancellation and I feel that is definitely not good business! I will not order from Best Price Audio Video again.

Very Satisfied
Reviewer: krisjewell
Click Here to See the Profile for krisjewell

12/20/09 6:23 PM
Purchasing from Best Priced Audio Video was a great experience. Prices were really competitive, and I recieved exactly what I thought I was purchasing. Choose the standard UPS delivery and it arrived in 3 days. No hassling phone calls either to sell you additional warranties, accesories, etc.  
 
Overall; Simple, easy, comparably priced. Not the first time I have used BPAV.com, and it won't be the last.

Very Satisfied
Reviewer: rikj85
Click Here to See the Profile for rikj85

12/8/09 9:10 AM
I placed the order Monday afternoon and received it on Tuesday afternoon with free shipping. That's fast for Ohio to Maryland. For the digital camera I wanted, BPAV was within $3 of the best price anywhere, but also threw in a free memory card worth about $6. The online info was great and checkout was easy. This is my second time using BPAV and I was very satisfied each time.

Very Satisfied
Reviewer: outdoorguy
Click Here to See the Profile for outdoorguy

9/23/09 8:08 PM
I called to place my order and said I needed the item within a few days. I had it the next morning. Item was exactly what I wanted, good price and delivered overnight. Very pleased with service.

Very Satisfied
Reviewer: alphacowboy
Click Here to See the Profile for alphacowboy

8/11/09 7:46 PM
Item arrived very quick and was exactly as described. Very pleased with this transaction and will do business again in the future with them.  

Very Dissatisfied
Reviewer: gthomaspalau
Click Here to See the Profile for gthomaspalau

6/18/09 12:45 AM
I ordered a mio 300. for three days I tried to get confirmation on the order with no luck Finally some one wrote me and said it was not ordered so I ordered it again. the following day I get an e mail telling me its not available. So I purchased a different unit from someone else. I was not satisfied with the service.

Very Satisfied
Reviewer: punio
Click Here to See the Profile for punio

6/4/09 9:23 PM
fast shipping,the best price ever,great communication,do not hesitate to order from BPA.

Very Satisfied
Reviewer: jrajesse
Click Here to See the Profile for jrajesse

5/29/09 10:58 PM
After returning a camera back to Abe's of Maine for selling me a gray market item without telling me, then sending a camera back to Adorama for selling me an open box item as new, then returning a camera locally at Wolf Camera for selling me an open box item as new as well, BPAV came through with flying colors. No up-selling tactics like Abe's of Maine, and stood by their word of actually selling me a brand-new US warrantied camera. After 3 cameras, and a very stressful 3 weeks, I thank BPAV.com for not only giving me a great price and a NEW product, but also for lowering my blood pressure ;)

This review was modified by its author, jrajesse, on 6/8/09 11:46 PM.

Very Dissatisfied
Reviewer: terryfojas
Click Here to See the Profile for terryfojas

1/5/09 9:42 PM
Beware. Will charge you 20 percent restocking if you have to return even a DEFECTIVE item. Slow delivery if not paying premium delivery fee (took 2 weeks). Will not shop from this retailer again.

Reseller Reply    
Posted by
5/11/09 6:19 PM
This order was for one of the very popular Pure Digital Flip Video pocket camcorders. Upon it's return it was tested and proved to be working perfectly (we later re-sold the item on eBay and it worked perfectly for that customer as well), but this customer just wanted to send it back for a full refund after he used it, therefore he thought insisting it was defective was his only option. There would have been no restocking fee had the customer just allowed us to exchange it and we were more than willing to exchange the unit for another one, even a different product completely - but we were stonewalled at every attempt to satisfy him. As for the shipping time... not sure where that comes from. Everyone knows BPAV has some of the fastest standard shipping options in the business. Please feel free to contact BPAV about this or any other review if it raises questions you'd like answered. -BPAV.com MGMT

BestPriceAudioVideo.com / bpav.com
bkrasner

Very Satisfied
Reviewer: jblang
(read my 2 reviews)
Click Here to See the Profile for jblang

11/23/08 11:02 PM
BestPriceAudioVideo had a great price on the TV I wanted and it arrived in perfect condition. The only hitch with my order was an inventory problem that resulted in a slight delay in my shipment. The staff at BestPriceAudioVideo was very apologetic and promised to take steps to make sure that it wouldn't happen again. It was definitely worth the slight inconvenience to get such a good price on this TV.

Very Satisfied
Reviewer: hyjwei
(read my 2 reviews)
Click Here to See the Profile for hyjwei

9/6/08 6:26 PM
I order Canon 52mm UV filter for my new 50mm F/1.8 Nikkor prime lens. This is my second order. My first one was for my D80 kit lens. As before, this Canon UV filter is cheap and great. I love them and happy to have my Nikkor lens protected.

Very Satisfied
Reviewer: Kipster
Click Here to See the Profile for Kipster

8/5/08 12:12 PM
I'm sorry to hear of dissatisfied customers of BPAV, since my first experience with them was SO amazing! I ordered a Magellan Maestro 4210 GPS system yesterday afternoon, paid the extra $5 for expedited shipping (4-7 business days) ... and the package arrived on my front doorstep this morning! Wow ... that's unbelieveable. Never expected the shipment THAT quickly. I'll definitely shop from BPAV next time!

Very Satisfied
Reviewer: aarating
(read my 6 reviews)
Click Here to See the Profile for aarating

7/23/08 1:37 PM
great service on headphones - my first order to them processed & shipped in <48 hrs (including weekend); order arrived in 36 hrs after shipment.

Dissatisfied
Reviewer: damonhastings
(read my 3 reviews)
Click Here to See the Profile for damonhastings

6/4/08 4:54 PM
Customer service completely ignored me. They put my order on hold because of a typo in my phone number, and I emailed the correction to them twice -- with no response. A week later my order showed up as canceled on their website, with no explanation or even a notification email. I couldn't call them because their phone lines are only open while I'm at work. And, yes, I checked my spam folder (even though their order confirmation email came to me just fine) -- spam folder was empty. They are simply ignoring me.

Reseller Reply    
Posted by
5/11/09 6:34 PM
Though it may seem futile, now, I do want to apologize for instances like this as they seemed to happen far too often during the past year. We had identified some holes in our fraud prevention system that caused us to tighten up our practices quite a bit. This definitely led to more orders getting held up than should have been and we clearly saw that once orders were held up for fraud prevention they weren't following our standard levels of performance in getting out of our offices. Today, we feel we have now made all necessary adjustments to our systems and workflow to ensure that all orders are processed in a much more appropriate manner and look forward to showing off our fulfillment speed throughout 2009. As always, please feel free to contact us about this or any review if it raises questions you would like answered. Sincerely - BPAV.com MGMT

BestPriceAudioVideo.com / bpav.com
bkrasner

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Digital Camera & Photo Prices
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Shop Camera & Photo:

Nikon SLRs

Canon SLRs

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All Digital Cameras | Laptops | iPods | GPS

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