5/5

posted Jan-15-2008

"After putting my name on the waiting list for a Canon 1DS MkIII a while back, I got the call yesterday. The camera is great. Berger Bros was helpful in showing me how to use the camera. I find that dealing with Berger Bros. is a very good experience. 10 out of 10 in my opinion I highly recommend them.
Mal
"

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5/5

posted May-23-2008

"Greeting very courteous, kind and professional. Binoculars were not in stock so the account representative called the manufacturer and had them drop ship item to my house with expedited 3-day shipping with no charge! Highly recommended A+ Extra Ordinary Customer Service!! Not your typical New York retailer!!!"

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5/5

posted Jan-06-2008

"Free Shipping makes Berger-Bros the best place I have found to purchase Sony gear. Never had a problem with them."

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5/5

posted Jan-05-2009

"I have been ordering from Berger Brothers for a number of years and have helped others buy the right gear for themselves as well. I have never had a single complaint. Anytime an equipment problem came up both Brad and Dan went out of their way to make sure I and my friends were happy. This most recent purchase of a monitor was taken care of as quickly and painlessly as possible. Don't know why there are only 3 dashes up here, as I would have given them a full fill for my user rating. Can't get any better with this crew.
Steve Douglas"

This review was modified by sharksdelight on May 28 2009 11:53:27 AM

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5/5

posted Dec-11-2008

"OK – Background – I’ve been in the customer service business for 25 years. My company manufactures, installs and services equipment for large commercial businesses (national accounts) and they do NOT suffer fools lightly. This web site seems to have it right. I originally attempted to order a camera through Broadway Photo and was sorely disappointed. I checked the ratings for them here and saw absolutely atrocious ratings. I canceled my order with them after considering Berger Bros. based on these ratings. I was NOT disappointed at all. I placed the order (Sony a300 DSLR) on-line and noticed the “$10.00 off over $100.00 purchase” banner but no $10.00 off on the price after placing the order. I wrote them an e-mail asking if I was getting scammed (this was around 11 pm). About 9 the next morning I got a call from the lovely and gracious Lisa who is about as down to earth as it gets and assured me her store is a scam free zone. She tried to apply the $10.00 credit manually but was reminded about Sony’s pricing policy (she’ll be glad to chat with you about that) so to make up for it she said she’d throw in a $16.00 LCD cover. OK, fair enough. We’ll see. Order came in today the 11th 3 days after placing the order. Lisa assured me none of her stock is shipped out other than factory new US warranty unless clearly stated and agreed on before the order is placed. Camera came in factory new, works like a Swiss watch. The LCD cover is the Sony cover not a knock off. Card was charged exactly as agreed on. Being a smaller reseller I can see why their web site is a bit clunky but I will absolutely consider Berger Bros. for my on line purchases from now on."

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5/5

posted Apr-09-2005

"I was truly impressed with the level of customer service at Berger-Bros. Not only did I get a good value, but Brad Berger and his staff went out of their way to make me feel like a valued customer. I strongly recommend this store to anyone who wants to avoid the "gruff" folks at some of the other NY online retailers."

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4/5

posted Dec-27-2006

"top notch from ny to oklahoma.. very pleased with sony dcr-sr100 for 200 cheaper than locally. was slightly upset to find out battery was 15 more than listed on their own web site and given lame excuse that talking to a person deserves a higher premium. this was easily corrected with absolutely no problems. i liked the fact that berger bros is an authorized sony dealer and is listed on sony's website. brad is very helpful and seems very fair. quality of service was high and that is all this review is intended to represent.."

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5/5

posted Oct-25-2007

"Excellent service! Very helpfull and personal, which is unusal nowdays. And low prices too! I got my A700 for 1299 inc shipping! The best price at the time I placed my order.

Highly recommended"

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5/5

posted Feb-28-2008

"I spoke to Brad and purchased a Sony lens and filter on 2/14/08. Both items were out of stock, so they had to be ordered. I received both items on 2/26/08 in perfect condition. I'm delighted dealing with Berger Brothers. They have lower prices. I recommend buying from Berger Brothers.
"

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5/5

posted Aug-08-2008

"Easily the best!

Once again you are "da bomb" in terms of exceeding all of my expectations as regards my deadly "Nikon Acqiusition Syndrome". We spoke on Suynday and the camera arrived on Wenesday! I will continue to sing your praises whenever I get the opportunity. As a professional photographer reliability, support and customer service are extremely important to me. You have fulfilled that role in spades for a number of years now. I've dealt with all the big names around and a couple of the big box stores as well. None of them compare to your level of support. None.

Thank you for continuing this golden relationship over the years!

Update - 07/03/10 - Simply and consistently the best. I called Brad Berger looking for a lens I couldn't find anywhere (Nikon 200mm f4 micro) and needed quickly due to impending travel. Had the lens within 5 days.
Dave Metta
"

This review was modified by Pro Photog on July 03 2010 08:58:06 AM

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