visit berger-bros.com »
"My transaction started with an email from Berger Brothers, listing in stock a scarce lens which had been on my want list for years. I immediately placed on order online at their web site. I am used to the anonymity of the online buying process, so I was surprised to receive a call from Brad Berger, the president of the company, just a few hours after I placed my order. Brad was extremely helpful in reviewing possible accessories (including one I needed but had forgotten to order), and in telling me the shipping options. We worked out a shipping schedule which would get the lens to my house at a time when I could be home to receive it. After the lens was shipped, Brad checked with me frequently by email until the lens arrived (on schedule). A few days later he emailed me and asked if I had gotten any good pictures with it yet! The whole transaction made me feel confident about buying expensive equipment there. I feel sure that if there had been any problem with the lens (there wasn't), Brad would done whatever was needed to resolve it. The last time I had personal service at this level was when I was growing up in a small Oklahoma town 50 years ago! From now on Berger Brothers will be my first stop when I am shopping for photo equipment. "
"This company is a pleasure to deal with I have dealt with Brad and Lisa. They are both very knowledgeable and go the extra mile to help you out. You always can count on them responding to emails very quickly for any issue you present to them. They want you to be a very happy customer and will stand behind any thing they sell you. I recommend everyone purchase their gear from Berger Bros."
"Berger bros is an exceptional service store. Prices as good as, or better, than the "big stores". Personal service including follow-up is better, and my confidence in what they are sending is even better yet. Purchased some high-end gear this fall and everything was flawless. Brad Berger, company president, will personally take care of any questions or concerns you have if you want to talk with him. My "go-to" store for all photography gear. I wish I lived closer to utilize their hands-on expertise; however they still excel even through long-distance purchases."
"What a great experience dealing with Lisa, she made sure my holiday surprise was delivered to me even though my printer was out of stock and nowhere to be found. Lisa told me she would try to locate one for me and she did. She really went beyond and came through for me. You can't find such dedication like that anymore. Job well done! Thank you Lisa."
"The price was right. Free and fast delivery. Flawless transaction."
"Service was excellent and Lisa was very helpful as I continued to alter the order, add items and choose faster shipping, all through extra phone calls or emails. In spite of the changes, the people at Berger Bros. managed to get my order out to me two days after I placed it. Packing was excellent and the items arrived in perfect condition. I will buy from them again."
"I've dealt with the big NY camera stores--you know, the ones with the multi-page ads in the photo magazines? I've never had any difficulty with places like B&H or Adorama. But I've also never had the level of personal service and contact that Berger Bros. provides. While I lived in Connecticut, I used to go into the store and actually pick up and "fondle" the gear I was buying. Now that I live in Wyoming, thats no longer possible. But talking with Lisa on the phone is almost as good. Her skills as a customer rep are unparalleled and she knows her stuff when it comes to giving advice, suggesting alternatives, etc. Lisa and the others at Berger Bros. will go the extra step to find replacement for items that may be out-of-stock and likely to be that way for a long time. Anyone who has tried to buy camera equipment from the Japanese camera manufacturers after the earthquakes in the northeast coastal areas of Japan will certainly appreciate the effort that Berger Bros. puts into locating equipment and getting it to their customers. Their shipping is prompt and reliable and I'm always kept informed at to when items are shipped. I've even had the pleasure of having Brad Berger give me a call to make sure that everything was okay with a shipment. You're not going to get that from Adorama or B&H, folks. That's not a put-down of those places because they are good and they are honest, in my experience. But the personal touch is really hard to beat and if you want that, Berger Bros. is probably your best bet. Prices are the same as the bigger stores. Service is not even comparable. As a Nikon user, I also appreciate the fact that they maintain a page on the Nikonian website for those of us who like to hang out and chat about camera equipment, new and old."
"I went looking for a hard to find Nikon lens, and Berger Brothers had it in stock. I had heard great things about Berger Brothers from various Internet sources, so decided to order through them. I dealt with both Lisa and Brad during the order process, and both were just superb.Berger Brothers really went the extra mile to get my item shipped the day I ordered it, even staying past normal business hours to get it done.The item arrived very quickly and was exactly what I ordered.Thanks Berger Brothers"
"Excellent service and knowledge of their products. I would not hesitate to use Berger Bros. Camera again.I am a professional photographer."
"Down Right Outstanding !!! Its Lisa again...Customer Service is in her blood. Ordered my A77 as truthfully advertised; and not in back stock. I ordered last night and did my reviews and just like an alarm clock Lisa called me to confirm my order and special offers this morning. From now on they will be on my list just like the big boys. UPS was ordered on time and emails on time with receipt of purchase. Small is good too and nothing but good things to say about this company. Including mine."
"Outstanding customer service and prompt response to questions or order issues."
"I'm a working pro who has ordered tens of thousands of dollars worth of photographic equipment throughout the years. And while there are other reputable camera, video and digital photography suppliers out there, there are none that will provide the level of personalized service you'll get with Berger Bros. Expect mint U.S. gear with all warranty information in perfect order; expect blazing fast shipping and order communication; and expect some of the best service you'll get from any dealer. When you're shelling out this kind of money for equipment, don't leave it to just any company. Berger Bros. defines "trusted source." Highly recommended!"
"Great fast service.Easy to deal with, and friendly on the phone.Glad I ordered from them."
"I made my first purchase from Berger Bros. recently. After contacting multiple stores to get information on a camera with limited availability, it was nice to talk to Lisa M. from Berger Bros. who gave me great advice and service. I'm in a customer service industry so I know what it's like to give and receive good customer service and Lisa was one of the best. Unfortunately, there was a minor problem with the shipment, but having an actual person to contact helped rectify the problem immediately. In the world of amazon and large online retailers, getting to deal with an actual person (not outsourced) who not only seemed to enjoy working for the company but also enjoyed the products they sold was as refreshing. I'm very happy I bought my camera through Berger Bros."
"Hello All - I just made another purchase, as a gift, from Lisa at Berger Bros. It seems this company just keeps getting better with their service. It's difficult to make a purchase from a USA company from my home on Guam, but the Burger Bros folks make it easy. I believe it would be very hard to find a major camera store with better service and also very competitive prices. Thanks Lisa and Berger Bros - David Power""
Share your shopping experience and interact with1,963 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."