I purchased the highly sought after Leica M9 (steel gray) from them. Brad, the owner of shop, has been extremely helpful and responsive. He treats his customers with honesty, friendliness and takes great care to make sure everything is in good order.  
 
I have never been to their store nor even heard about them before as I'm living abroad. My communication with Brad was mainly over the phone and email. The first time I call him we had a long chat and got to know each other well. The whole deal was then based on trust.  
 
Price and shipping cost were very reasonable and the items were shipped out same day upon payment.  
 
I probably would have given up getting an M9 if it wasn't Brad. Thanks for your help.

I ordered a hard-to-find lens on January 11. It qualified for the free 2-day shipping special. The lens came in 2 days as promised. The shipping box was packed well. The customer service person informed me that it was not previously returned or refurbished. I always ask about that on any electronics purchases. She was true to her word, and I am very satisfied with their service, and would readily do business with them again. They were well-rated on this website, as I will not do business with a company that is rated under a 9. If they can't get it right at least 9 times out of 10, they can forget me as a customer.

Great service Lisa went out of her was to help me when my credit card company became a *hole  
Fred D.

This review was modified by its author, fred391, on 12/20/09 7:34 PM.

Fantastic service, Olympus E-P1 arrived in just two and a half days in excellent condition. I will always purchase my photography equipment at Berger Bros. from Brad in the future.  
 
John P Kavanagh

This review was modified by its author, JPK, on 11/28/09 11:45 AM.

Pre-ordered a Canon 7D. Transaction went very smoothly, with a confirming phone call when they received a supply of cameras, followed by prompt shipment.  
 
I am a repeat buyer from Berger Brothers, previously purchasing a Canon 1DMkIIn body and a 100-400 L zoom lens.

This review was modified by its author, cwgn4, on 11/20/09 8:02 PM.

I ordered my Sony A850-dslr on Monday evening.  
 
Lisa called me on Tuesday morning to confirm that I did indeed order this expensive piece of equipment and to make sure that I was who I said I was. There was no pressure to purchase warranties or anything else.  
 
I am grateful for that level of competence and caring in this day and age.  
 
My order was shipped later that day and the tracking number was sent to me so I could anxiously watch my prize move across the country.  
 
Come Friday, at a little after 1:00PM Mountain time the UPS truck arrived.  
 
The camera was packed exceedingly well, the package was sealed and all contents were inside.  
 
 
 
I did a lot of research to reach the decision to purchase my A850. Then I did almost as much research to find a reliable, honest place to buy.  
 
I’m glad that I did. I made some new friends and you have made a new customer that promises to return. I will also tell my friends where they can go to get an honest deal with honest folks.  

My experience with Berger Bros. (2 camera purchases now) has been simply terrific. They are very customer oriented, accessible, patient with questions, and responsive. They do what they say they will do and genuinely seem to care about the experience their customers have. I would like to single out Lisa M., who handles the call-in purchases. She is extremely professional and nothing but patient with customers anxious to get status on an item that is highly in demand and short in supply. Without question, they will have my business for subsequent camera and equipment purchases and are now my E-tailer of choice.

I had a great experiance shopping at Berger Bros. Lisa was very nice to work with during the purchase of my 7D Canon DSLR. I was having a problem with my debit card and she made several calls letting me know what was going on until I got it corrected. Thanks Berger Bros.and Lisa.

I am very happy to have the opportunity to tell others the positive experience it is to buy from Berger Bros. They have competitive prices, but most important of all for me, is that when I buy from them, I feel I'm buying from a friend that has my interests in mind too. I've recommended them to friends and they all have been really impressed with the personal attention they get. I can't make this recommendation without mentioning Lisa! She is that person that has made buying at Berger Bros. such a positive experience for me. I'm sure that other employees are good as well, but after buying from her, I always ask for Lisa :-)

 
Re: Lisa Monahan  
 
Both the lens (Nikon 24-70mm f/2.8) and the filter I ordered arrived today (Friday 10-09-09)….as you promised!!!  
 
I want to thank you for your assistance. It is rare these days to find customer service like what you exhibited. To say that I am impressed is a slight understatement. In my eyes, you went far above and way beyond what I have ever experienced in the past with other companies. You found what I wanted and got it to me in less than one week. That is amazing. Add in the fact that your company didn’t have the lens I wanted, you found it from a competitor, and had it shipped to me here in Florida….at a very good price!!! You have made my day!!! A million thanks isn’t enough. You can bet that the next time I buy any photographic equipment, I will be checking with you and Berger Brothers first. You have put the “Customer” back into Customer Service.  
 
 
Again, my thanks to you. As they say, “you da bomb!!”  
 
Steve Engle  
Bonita Springs, Florida  
 
p.s. I am sending a copy to your boss, Brad. He needs to give you a raise to keep you there.  
 

Berger Bros = Peace of Mind  
I am on the west coast. I was looking for a reliable online retailer. I have finally found one in Berger Bros. Latest purchase was the Canon EOS 7D. Their prices are decent and the service is simply fantastic. Lisa M communicates clearly and treats you with respect. The entire staff knows their photography. Some of them are pros in their own right.  
You can't go wrong with Berger Bros.

This review was modified by its author, Jal S, on 10/10/09 6:07 PM.

Lens was received as ordered nicely packed and fast shipping. They even called to let me know the product was on the way. Great company to deal with!  
 
Thank you.

I've ordered from Berger Brothers several times and have been extremely impressed with their knowledge and service. In my experience, they often have items in stock that other New York area stores are out of. Brad Berger is tremendously knowledgeable and gives straight answers. He and the sales staff I have talked to follow up well. You can buy with confidence from this fine business.

I purchased white E-p1 from this store. When I initially got the shipment, I found out one defective pixel on the LCD screen and sent it back for exchange. However, since they didn't have white e-p1 in stock, I had to wait for one.  
At that time, Brad Berger helped me a lot and kept me updated about their availability and how things are going on.  
I have never experienced this awesome customer service before, and I could wait for my camera with no worry thanks to his assistance.  
I would strongly recommend this store to everyone who wants to buy his/her new equipment.

Recommend +++. I buy most of my photo supplies online, typically from BH. I never heard of Berger Bros. I've been searching for a Lumix LX3 most of the summer. No one had any. A new shipment arrived mid-August. BH sold out in like 10 minutes. Really. After more searhing I found Berger Bros. said they had the camera. I checked the feed-back, ordered and was very pleased to get a call Monday letting me know the camera was instock and on it's way.