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"[UPDATE] To be fair there was an update on this order. Customer support contacted me and they were eager to resolve this. Not only did they refunded for the original order that was not fulfilled but they send the product free of charge when they restocked. Customer support did come through. Thumbs up !!!"
"I purchased 2 Rokus from Ben's Outlet on April 29 for $59.99 each with free shipping. I was given a tracking number. The items were scheduled to be delivered on May 14, 2013. When I checked the tracking number on the 15th to find out where they were it said they had been returned to sender. I contacted ben's Outlet 4 times before receiving a response. The response was they had an overwhelming amount of orders for the Rokus and they were sold out and I would be refunded my money. I was refunded my money, however as of right now, the exact same Rokus are still for sale for the same price and it says on their website they are 70% stocked with this product."
"BUYER BEWARE when oredering electronic merchandise from Ben's outlet. ALL their electronics are REFURBISHED. This means the original owner had issues with it was returned to the original seller. They supposed recondition it by fixing it and then they fiind a retailer like Ben's outlet to sell it to. They come with a 39 day warranty. That is it. i bought a pair of Turtle beach headphones for my son to use when he is here and they didn't last 30 days before they quit working. You can't contact Ben's Outlet for the warranty they make you submit through a website to a nationel refurb company which is VERY inconvenient as they don't seem to want to stand behind what they sell. I will see what transpires with this but I hope they will replace the item and that ii have better luck with teh next iitem."
"I recently made my first purchase from Ben's Outlet; a Samsung Galaxy S3 i9300 Power Pack External Battery. Unfortunately, the item was defective; not holding a full charge and overheating while charging and while in use. I timely reported the problem to their customer service department and received a prompt reply with authorization / directions to return.
The shipping cost to return the item, as instructed, was $10.05. I reported the shipping details to their customer service department and received their reply with a very generous offer to reimburse me for that cost.
Frankly, I am in awe that they would be willing to cover the return shipping costs. They have gained a long-time loyal Ben's Outlet customer. I appreciate their business integrity and the value that they place on the very highest of quality customer service and care.
I commend Ben's Outlet for their business ethics and will return in the future to do further business with them.
A special note of thanks to Yuset; a job very well done. Best. Ed. "
"I regularly check Bensoutlet for cheap and authentic products, my last order was a bathroom scale which is fully functional and obviously cheap. I always order on Bensoutlet, things which I need in future or things which are cheaper and useful for me.."
"Ben's Outlet is always fast and precise on getting things delivered safely, promptly and packaged securely. The quality is dynamite and I have never returned anything I have gotten from them. What a wonderful place to shop with dynamite prices."
"[UPDATE] To be fair there was an update on this order. Customer support contacted me and they were eager to resolve this. Not only did they refunded for the original order that was not fulfilled but they send the product free of charge when they restocked. Customer support did come through. Thumbs up !!!"