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"I placed an order with Ben's Bazaar on December 9th and was guaranteed delivery by December 20th. On December 20th I received an email that the item had just shipped, ground!! The guy in customer service apologized, but was not willing to try and track down the item. When I suggested he adjust the shipping with Fedex so I would receive the gift by the morning of the 23rd, he said only for an added charge! Clearly they are only interested in the sale. Order at your own risk and cross your fingers that you don't have a problem with your order because if you do they don't really care! "
"Ordered a product that was very well priced and elected to have it shipped second day. They charged my credit card immediately, then switched to radio silence....No emails, no shipping info., no nothing. Over the next week, I called their customer service at least 20 times at all different hours of the day. They never once answered. I got the same "after hours" message every time. Finally, I gave up and bought the product from another seller. A full week later they "found" the order and shipped it (and by the way, it's coming by ground, not 2nd day). "Ooops, too late, don't need it now!" Pay a 20 percent restocking fee and return shipping?...no way. Ben's can eat these extra costs, or maybe Google checkout will take care of it, but it won't be me. I suggest you try calling the toll-free number BEFORE placing an online order. You'll see exactly what I mean."
"I joined the Ben's Bazaar Facebook fan page and got access to a cool coupon so I bought an Otterbox for my new iPad (thanks honey!). The original price was pretty damn good so the coupon was like free shipping. Woo hoo! Thanks Ben. I'll be back!"
"Ordered a replacement battery for my Droid Eris. The product came quickly and works great. Even better than my original battery. Glad I found this site."
"great selection of aquarium products, great prices and shipped very quick"