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Stores > Belk
  • Belk

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Belk by clicking a star below.
Rating 2/10
1/5
2017-04-12

Bad Customer Service

"I returned an order using the return label included in my order. I contacted customer service to see if they received it- turns out there was an additional label that needed to be paid for. No where did it say this on the packing slip or return form. Every other place I have returned an order to that says attach included label and return, was indeed what it meant. Confused by the customer service, I have essentially just lost an order in the mail!? I have returned things I've ordered online from other stores before, and I read the instructions included with my order many times to ensure I was returning correctly. They were of no help when I contacted customer service, they need to update their instructions so people aren't losing orders in the mail! I planned to re order the shoes I was returning in a larger size, but not anymore. "



Rating 2/10
1/5
2016-05-07

Belk's gives online shopping a bad name.

"I bought several items from Belks. Two identical pair of pants were marked the same size but one was significantly smaller. I have to pay to return the pants. You can't return multiple orders in the same package so returns are expensive. If you buy something and it comes on sale, you only have 10 days to "price match" or you are stuck with the higher price. I found the entire experience to be labor intensive and expensive given returns. Some customer service reps were rude. (Some not). I will not be buying from Belks again. "


Rating 2/10
1/5
2015-12-03

"My daughter was given a coat as a gift. It did not fit and we do not have a Belk's in our state. They told me they would forward my request to upper management and I would hear back from them in 24-48 hours, I still have not hear back from them 23 days later. Nice coat, but bad customer service."


Rating 2/10
1/5
2014-11-24

"Just wanted to let it be known that I placed a order with Belk thinking I was gone receive it by my birthday, I placed the order 3 weeks ahead of the date I was needing it for and after tracking the package for 2 weeks it never started to travel well I called Belk and they issued the package out again because the first order never left the warehouse. Well I'm still disappointed with the service because the second time they issued the order it was for 2 day delivery and guess what I gave it a week and this time I called fedex and they didn't have the package in their possession. I called Belk and the only thing they had to say was well I'm sorry but I can reissue the order again, I'm sorry but no thanks after 2 tries I think I'm done with them. I placed a order from Macy's for the same product and I received my order in 3 days, thank you Macy's for helping me out."


Rating 2/10
1/5
2014-01-09

"Belk is extremely disappointing. I will NEVER purchase from them again. Their product did not match their description on line and they made me pay shipping to return it. Avoid Belk and stick with Amazon or Zappos. Belk does not value their customers"


Rating 2/10
1/5
2013-12-21

"This order was the first time I have used your company. Let me explain the situation:

1 - I placed the order online at between 7-8 am est on Wednesday 12/17.

2 - The order on Thursday was still showing as in process, so I called. I was informed at that time, don't worry, you will get a shipment notice by Friday morning.

3 - Friday morning came, I called, and informed them I still didn't have a shipment notice. They said not to worry, it would get shipped out by 1pm on Saturday and still arrive in time for Christmas.

4 - On Saturday morning, I checked, still in process. Saw the customer service wasn't open until 9am so waited.

5 - At almost 10am on Saturday, I was sent an email that my order was canceled because it was out of stock. This is over 3 day's (72 hours) after I placed the order. I did everything I think I could have possibly done, and the fact that I wasn't given any clue this item may be canceled is ridiculous. After the order was canceled, I checked the site and the item was still shown as in stock.
"


Rating 10/10
5/5
2012-01-05

"My mom and I go to Belk just about every weekend... my mother absolutely adores this store, very nicely priced as well!"


Rating 2/10
1/5
2011-12-23

"Awful!!! My item went out of stock before shipment and they sent an order confirmation!!! Color me surprised when only a partial order arrived with no explanation except tiny print. Will never, ever use this store again. F minus."


Rating 10/10
5/5
2009-05-21

"Good customer service. Good deals. "

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