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  • Bedroom Furnitu Bedroom Furniture Discounts Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 31 East 32nd Street, New York
    • Contact: service@bedroomfurniturediscounts.com
    • Phone: 866-730-7837
    • Customer Support: 866-730-7837 x 2
    • Business Hours: 9am - 8pm 7 days a week
    • Fax: 888-890-9103

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.77/10 8.77/10
    Chance of future purchase: Rating 9.61/10 9.61/10
    Shipping & packaging: Rating 9.18/10 9.18/10
    Customer service: Rating 9.56/10 9.56/10
    Return/Replacement policy: Rating 8.41/10 8.41/10

940 Customer Reviews

Rating 2/10

One Major Oops

"Although I was very happy with the price and the process, the unpleasant surprise came when the furniture arrived and did not look good at all in our home. There was no problem with the furniture, it simply looked bad. I called the company and learned that we would lose roughly half our money by returning or exchanging it (30% restocking fee plus shipping, so the guy said it comes out to about half). Had I bought locally, I'd have been able to return it and simply lose my shipping charges. This has been a painful lesson learned, as now I'm stuck with a $2750 bedroom set that doesn't work for me."

This review was modified by adittmeier1 on June 23 2016 08:35:07 AM

Rating 10/10

Won't find a better retailer!

"Had never heard of Bedroom Furniture Discounts before but they had the best price for the bedroom sets we wanted. After ordering online after work, they informed us the next day that one of the sets had been discontinued but the other was still available, and asked if we still wanted the one that was available - which we still did want! They warned us that it could be up to 5 or 6 weeks after ordering that we'd receive the bedroom set (same or worse than buying it at a name brand store in town) and as time progressed sent updates of where it was at (finished at the factory, shipped, on its way, at the delivery company, etc.). We ordered the White Glove Service (they unpack it all and check it BEFORE it's delivered, and if it's not perfect THEY deal with the factory and get it taken care of, and when they deliver they'll take it up one flight of stairs, set it all up where you want it, and take away all of the packing) and it was worth every penny! We had one issue where a drawer worked fine but the fit was a little off. I contacted them and Asif Horinaiko has taken care of us wonderfully! Asif kept in touch every week or so to let me know that they were monitoring when the replacement drawer would be ready, when it shipped, sent us a copy of the overnight tracking number that the factory sent them, and followed up after we received the drawer to make sure all was right. This isn't your standard "internet" retailer - this is a stand-up retailer that knows (and shows) that the customer comes first! We'll buy from them again without question!"

This review was modified by Mtn2Sand on June 08 2016 09:41:17 PM

Rating 10/10

Great Experience and Prices!

"After shopping around locally and on the web, we ordered 3 pieces of bedroom furniture to go with a few pieces of the same set we purchased locally. The website and follow-up emails clearly describe the process and what to expect, and we received an email update at each stage confirming that the shipment was on track (this same info is available on their order status site, but there is really no need to check). The furniture was shipped and delivered by the local white-glove delivery company well within the timeframe quoted when ordered (under 5 weeks). Thank you Asif!"

This review was modified by gsp60 on May 29 2016 08:34:23 AM

Rating 10/10

Won't shop anywhere else!

"I almost bought from another place, glad I didn't! I live my furniture! It looks like I paid a lot more then I did! I will buy from here again! And tell others! The delivery guys were great and very nice! I have to thank Andrian, she's the best! And helped so much! She was very patient with me, and helped me all the way through the process and explained everything, and made sure I was up to date when my furniture was coming & it's nice they call when they are on their way, I like that better then not knowing when they would show up. Bedroom furniture was the easiest to order, and has the best prices from any other place I have gotten furniture from! And the furniture is very nice! Won't be going anywhere else! Thanks again Andrian!! Your the best!!!"

This review was modified by Kittencuddler on May 12 2016 10:57:38 AM

Rating 10/10

Great Experience

"• We love the furniture
• BFD gladly warehoused the furniture (no charge) until our new home was completed
• The delivery company for BFD, Alpha & Omega, delivered the furniture with care and were happy to rearrange it to our liking
• The Customer Success Manager, Raquel, and the HR Manager, Shequan, were very helpful


This review was modified by rmpysar on May 06 2016 06:30:01 AM

Rating 10/10

Awsome Customer Service!

"Patrick Parong was excellent in sending update emails through out the entire ordering through delivery process. He answered all my questions and is a great customer service professional. The local delivery guys were also excellent, calling me 45 minutes before delivering my items, then setting up the bed room furniture perfectly. Great job everyone!! Gold Star products, agents, and service!"

This review was modified by ShawnMontoya on April 27 2016 05:08:41 PM

Rating 10/10

Great customer service, value product

"Jade Tecson was great at communicating with me. There was initially a delivery issue as to getting it to the location where I live but Jade took care of it and was able to get it to my door at no extra cost. Thanks Jade!

Also, the furniture is beautiful...such a great value -- very well made, heavy and sturdy for a fraction of the cost for the SAME EXACT set at other retailers (I did my homework). I will be repeat buyer, no doubt!

This review was modified by jaclynnsoares on April 15 2016 07:04:53 AM

Rating 10/10

Satisfied Customer

"This was my second time ordering through this company and I have been completely satisfied with the purchase both times. We had a small issue with our table this time around, and this company was great about taking it back, checking with the manufacturer to make sure everything was as it should be, and redelivering it. Andrian did a great job of keeping us up to date throughout the process. I wouldn’t hesitate to order from them again."

This review was modified by StephF55 on April 14 2016 12:53:58 PM

Rating 10/10

Wonderful Experience, Great Price

"I recently ordered a dining room server and was thrilled about my experience. The server that I purchased was listed for several hundred dollars more on other websites so was excited to purchase it here. My order manager Ali made the process very simple for me. I received emails updating me about the status of my order and delivery plan. It was delivered in a timely fashion and in perfect condition. I will not hesitate to buy furniture here again!"

This review was modified by abrenna2 on April 13 2016 11:29:40 AM

Rating 10/10

Great Service

"Great Service from ALI, Great pricing which beat competitors! I felt very comfortable very quickly talking to their representative. Shipping was slightly delayed but they called/emailed to let me know and apologize. However....if you live out of the way (like us in Vermont) it takes slightly longer to receive, and if we were not available on the arrival date, it was going to take another 6 weeks to arrive. I luckily was able to rearrange my schedule for this."

Rating 10/10


"My wife and I purchased a Paula Dean king size bed and dresser from Mark site unseen. After 6 weeks it was delivered with white glove treatment to our home in Michigan. We love it and the process was very smooth and the follow-up was great. Would recommend to anyone who want excellent service at very competitive price."

This review was modified by dhorton19 on April 08 2016 11:49:47 AM

Rating 10/10

Satisfied customer

"With the help of Andrian I am very satisfied with my purchase. I've recommended to many people before I even received anything. The drop off was fast and a smooth process. Thank you! "

This review was modified by Gina2231 on April 07 2016 11:28:32 AM

Rating 10/10

Great communication!

"The communication from the beginning was great and met my expectations. The timing was what we had to accept, but to save $1000 from the store room price was well worth the wait. We were not and are not disappointed. We are fully satisfied and will consider Discount Furniture again for furniture purchases. Adrian was above and beyond the call for customer service in a world that has lost that touch. We waited 7 years to make this purchase and we are very pleased with our choice in where to make the purchase from. Thank you Online Discount Furniture!"

Rating 10/10

Very pleased

"Furniture was exactly as described and of excellent quality. The company kept us informed throughout the delivery process and was delivered within the expected time frame. The white glove delivery was great. Furniture was delivered, assembled and cleaned up by the delivery team and we are enjoying our new bedroom."

This review was modified by SV12579 on April 04 2016 01:22:08 PM

Rating 10/10

Excellent Service Beautiful Furniture

"I searched locally for an entertainment center, when I couldn't find what I was looking for I went to Internet. I found a great piece and searched numerous sites to find the best price and delivery options. Bedroom Furniture Discounts did NOT have the best price but great customer service reviews and delivery options, PLUS they were willing to match the price I found on another site! I ordered before Thanksgiving because I needed the piece before Christmas. Then on Black Friday, I found the piece for almost $400 less on another site. My piece hadn't even shipped yet and knowing the restocking fees I was stuck. I emailed Andrain and he was able to meet in the middle and give me another $200 off!! They had my order already and easily could have said too bad it wasn't the price on their site but they didn't! I spoke with a real person, Andrain every time I called and he always knew who I was and provided excellent customer service! I was nervous about ordering such a large and expensive piece of furniture online, but I love the piece and would order through Bedroom Furniture Discounts again."

This review was modified by C0707 on April 01 2016 07:01:22 PM

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