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Full Rating Profile
  • Bedinabox.com Bedinabox.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 220 East Millard
    • Contact: care@bedinabox.com
    • Phone: 1-800-588-5720
    • Customer Support: 1-800-588-5720
    • Business Hours: 8 AM - 5PM Monday - Friday
    • Fax: 1-866-922-0871

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3,794 Customer Reviews

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Verified Customer
Rating 8/10
4/5
2016-04-25

Close but not quite perfect

"Overall our experience has been wonderful. Our only complaint is the bed is much firmer than we expected. We kinda wish we could add a layer of cushion on top just to soften it up a bit. Otherwise it is everything they say it is! "


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Verified Customer
Rating 6/10
3/5
2016-04-21

Best sleep ever!!!

"Wish someone had told me the bed was in a bag with a strap handle inside the box but that is my only complaint ! Best night sleep I've had in a very long time !!!"


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Verified Customer
Rating 10/10
5/5
2016-04-18

2nd Mattress

"Our first was a Queen RV and loved it. We put it through an 8 year work out and it was always something to look forward too when we used it.
Now, it was time for our retirement home set up so we brought a Queen mattress and managed to use it this weekend and once again found it to be fully satisfying.
"


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Verified Customer
Rating 10/10
5/5
2016-04-15

Less Than 20 Min. Set-up

"Very surprised at how quickly the bed set up was for a queen sized frame. The only tool needed was a flat-head screwdriver. Instructions were simplified and delivery was less than 3 days from TN to MI. Pleased with my order and delivery! Will recommend this website to all. "


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Verified Customer
Rating 10/10
5/5
2016-04-13

Arrived quickly from the States

"As a Canadian buyer, I had to pay shipping from the USA, but the bed did arrive quite quickly. It was easy to set up once we were able to lift it onto the box spring. I would recommend doing so with two people -- it's too heavy to do it single-handedly. Several people mentioned (I believe they did) an odour from the mattress, but I never noticed it at all, and I have a very sensitive nose. It unfolded perfectly, and I have found it very comfortable to sleep on. Certainly much better that our previous coil spring mattress."


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Verified Customer
Rating 10/10
5/5
2016-04-11

Fast and comfy

"Could not believe it came so fast in such a small box. Grew to full size quickly and is very comfortable."


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Verified Customer
Rating 10/10
5/5
2016-04-06

HELP! I can't get out of bed!

"I absolutely LOVE my new BIAB bed!
I have night sweats and my bed has kept me cool and dry 90% of the time.
I even bought the neck pillow, which has also kept my head cool and dry.
I highly recommend this bed!
It's so comfortable that I truly had a hard time getting out of bed for the first month!
When traveling, I often look forward to sleeping in my bed again.
I highly suggest visiting a showroom to try out which of the mattresses fits YOU.
I purchased the Bradley. I have no regrets!
"


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Verified Customer
Rating 10/10
5/5
2016-04-03

Even weighing over 100lbs the product arrived a day early!

"So far the experience has been top notch! The process up to now has been excellent."


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Verified Customer
Rating 10/10
5/5
2016-03-28

Love it!

"I love this pac bed original with an 11" height! My back feels great in the morning! Thank you BIAB!"


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Verified Customer
Rating 8/10
4/5
2016-03-27

"The bed was fine. Was very surprised it comes in such a small box. Now my body needs to get used to the differences between this and my old waterbed.


"


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Verified Customer
Rating 8/10
4/5
2016-03-20

so far so good

"This would've been 5 stars if I could've had a designated delivery day."


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Verified Customer
Rating 10/10
5/5
2016-03-18

THE BEST SLEEP EVER !

" Simply put the best mattress for a good night SLEEP!!!! Bed in a box is it."


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Verified Customer
Rating 10/10
5/5
2016-03-17

Bed-in-a-box makes me and my family very happy!

"I have not bought a mattress for a long time, and the last time, it was at a store. I do not love the last mattress I purchased so many years ago, but it is fine. I am a firm believer in internet shopping. When I went to purchase a mattress for my twin boys, I was completely overwhelmed by the options, but after reading some websites reviewing mattresses, I ended up getting one from Bed-in-a-Box and one from Casper. I was more excited by Casper's ad campaign. I have never seen an ad for Bed in a Box. Eventually, while looking through reviews, I saw that Bed-in-a-Box was highly rated, and with the 120 day guarantee, I thought, why not? Also, it measures slightly lower than Casper (I needed a slimmer mattress for the trundle bed.) The only measure that I am not thrilled about is the smell, off-gassing, I hear it's called. The smell is not terrible, my husband has a weak sense of smell, and the 20-month year old twins can't speak well enough to complain. I can smell it, but I may be the only one in the house who can! Maybe when I put a water-proof mattress cover on it, I won't smell it anymore. Overall, I really super happy with it. Everyone in the home loves sleeping on this mattress. I got the cheapest one. I wonder what the more expensive ones are like!"

This review was modified by justinefchen on March 17 2016 06:43:18 PM

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Verified Customer
Rating 10/10
5/5
2016-03-17

Easy Peasy

"I am a 69-year-old woman who assembled the Bed-In-A-Box foundation. It took me an hour but I got it done. The directions were very well done and easy to comprehend. I would recommend that you might advise customers to open the mattress on the foundation instead of next to it because I had a time getting the completely opened mattress up there. I did get it on there, though, and sleep on it has been wonderful. No more walking like a pretzel for the first 10 minutes out of bed. The ordering was easy and the boxes arrived on the third day after ordering. "


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Verified Customer
Rating 10/10
5/5
2016-03-10

Sleep tight!

"Our new mattress had a very easy to assemble box spring, and the bed itself is very comfortable. I generally have problems with my sciatic nerve from past pregnancies, yet I have not had any issues with it since we received our bed. The delivery was timely, ordering process easy and we are very satisfied!"


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