posted Feb-27-2012 “Thanks for your comments. We value your concern and apologize for this action. The Amazon fulfillment center tries very hard to have a high standard with fulfilling our products and we will bring this to their attention. We hope you reconsider the feedback you have left.”
posted Jan-04-2012
posted Jan-10-2012 “The customer was taken care of and refunded promptly before they left this comment. Many customers shop with us because of our high positive feedback and integrity. There are very few companies who truly value the customer and we did everything to make this right and so did Amazon.com. If there was miscommunication or misunderstanding we sincerely apologize. We hope the customer reconsiders the comments they have made and move forward in a positive direction.”
"I purchased 3 pieces of this item.
Unfortunately, the fulfill department did not do well in the package. I ask customer-service to control the whole weight of the package. Do not make them over 6lbs.
But they did not understand my request. The weight of the package is 6.3lbs, 5.7lbs, 6.1lbs. Bad experience!
Only the second order is OK.
I do not think that the fulfill department can not control the weight.
I will not give you positive feedback because of the packing and shipment. Sorry!"