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posted Mar-12-2009 “Customer paid for 2nd Day Air shipping, and received 2nd Day Air service with on time delivery and proof of delivery. Order was shipped on 3-5-2009, arrived on 3-9-2009. FedEx and UPS do not account for weekends in delivery times. Shipping is Monday-Friday with no weekend or holiday shipping services. All shipping information is listed on our website and at checkout prior to purchasing customers confirming their order.
Customer ordered an AC-C26H adapter for the replacement of OEM #AD9019M and has confirmed in writing that he did in fact receive the correct AC-C26H adapter. However, OEM numbers do overlap with different volts and watts and all specification need to match desired laptop specification as well as the OEM number. Ordering per laptop make and model can assist in assuring specifications meet laptop requirements.
Customer requested to return the product on 3-10-2009 and our service department issued an RMA without question and no restocking fee to the customer and return shipping pre-paid on 3-10-2009. The customer received detailed instructions on how to return the adapter, shipping pre-paid by the manufacturer. Manufacturer pre-paid shipping does require that the customer package up the product themselves and either drop off or call for a pickup with UPS. The customer has the option to use the pre-paid shipping return offer or ship the product back per their own shipping choice and costs if they prefer. Never was the customer told to just call UPS and send it back.
Customers that need to return a product are asked to file an RMA return request via email so that written records of return questions and issues are filed with the order. All correspondence for returns were conducted via email. Shipping, return and RMA policies are listed on our website and at checkout. Purchasing customers are prompted to to review and agree to our Terms & Conditions policies prior to checkout.
A link to our policies may be reviewed below.
http://www.batteryfuel.com/shipping.html”
posted May-12-2008 “BatteryFuel advertises and sells Hi-Capacity and Duracell brand products that are compatible with thousands of name brand electronic devices.
The customer recieved the wrong product in the initial shipment, but they received the correct product ASAP once this oversight was discovered.
Customer was made aware that they would be receiving a Hi-Capacity brand name product before the product was shipped, and therefore knew what they were purchasing.”
posted Apr-06-2008 “BatteryFuel has updated the website with improved navigation, checkout and automated order status updates.
Purchasing customers receive automated tracking information via email once their package has been shipped.”
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![Share](javascript:share_rating({"review_body":"Great company to work with. Ordered from them before and always get great service and quality stuff. Will continue business with them in the future.","link":"http:\/\/www.resellerratings.com\/store\/BatteryFuel\/comment\/380704#comment380704","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BatteryFuel.jpg","store_name":"BatteryFuel \/ batteryseller.com","username":"Techguytf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sent wrong wrong product. Advertised product as a name brand and when correct product was finally received it was a universal brand. Never ordering from here again.","link":"http:\/\/www.resellerratings.com\/store\/BatteryFuel\/comment\/374207#comment374207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BatteryFuel.jpg","store_name":"BatteryFuel \/ batteryseller.com","username":"princesstohru","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a replacement battery for my ageing laptop. The price was the best I could find (many online retailers carry this battery; it is manufactured by a single company - Hi Capacity - and resold by lots of resellers, but Battery Fuel had the best price).<br><br>My confirmation email came as soon as I hit the \u0022submit order\u0022 button. After a few days I wrote to ask for my tracking number, and they replied promptly. The battery arrived as expected and on time, with no problems whatsoever.<br><br>The only (very) small complaint I have is that it would have been nice to get my tracking number automatically, rather than having to write to request it. Otherwise, a great experience!<br>","link":"http:\/\/www.resellerratings.com\/store\/BatteryFuel\/comment\/105469#comment105469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BatteryFuel.jpg","store_name":"BatteryFuel \/ batteryseller.com","username":"bji","rating":"5"}, "single");){kind=link}
"BUYER BEWARE!!One of the worst companies i have ever dealt with!! I ordered two day shipping and got my part 5 days later and it was the wrong part..then they said they didn't carry my part and i should call UPS and sent it back...in the meantime i have been without a computer for 7 days!!they do not accept phone calls and only reply via email at thier convenience. I would buy your parts somewhere else as this company has very poor customer service."