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"I have been a faithful B&N customer for YEARS! Always my favorite place to go. I have bought in the store, online and had things shipped all over the place. B&N has ALWAYS exceeded my expectations. I ordered a Lego Plane for my grandson-we chose Express shipping-1-3 business days. The plane shipped that day and he had it the next. Impeccable Service. What all you whining people complain about are Marketplace items-when you go racing through the order and MISS the fact that Standard Shipping takes 4-14 days, you then blame Barnes and Noble because YOU failed to notice the shipping times! And textbook renters-RETURN YOUR BOOKS ON TIME-there will not be any late fees-Are they perfect? No-things happen. They ship over 10,000 orders a day-mistakes happen. So call Customer service-avoid the chat and email features and pick up the damn phone to call them. Get someone at an oversees call center-ASK FOR A US AGENT-guess what-they will TRANSFER YOU!You complain about shipping-here it is-You place your order on Monday-the item states ships in 24 hours-that is the PROCESSING TIME-then you chose Standard shipping-that is 2-6 BUSINESS days-Monday thru Friday folks-DOES NOT INCLUDE SATURDAY AND SUNDAY! You are going to get your order by TUESDAY! Need it faster then choose EXPRESS-your order still requires 24 hours to process and then 1-3 BUSINESS DAYS in transit-you get the order by Thursday! Need it sooner than that? Then Expedited is 1-2 BUSINESS DAYS-meaning you get your order on WEDNESDAY! Need it faster BUY A NOOK! Good God they don't have carrier pigeons! And when you call TRY BEING NICE-You want to cop an attitude-then NO ONE wants to help you. "
"This review is for Barnes and Noble.com. I went on there site to pre-order a signed 1st edition of the last book of my favorite series. Now common sense tells you people pre-order to insure they receive the product on the day of release and don't have to wait or go to the the store and gamble on whether it will be sold out. I normally do online orders with amazon but Barnes and Noble was offering a signed copy and since I always buy in their brick and mortar I figured it would order online with them. Big mistake. The book I pre-ordered and expected to get today (as this is the release date) has in fact just shipped today meaning I will be waiting another three days to get it even though I ordered it a week before the release date and I have a membership. They claim they can't ship until the release date but I have pre-ordered books from Amazon, Harper, and others and always had my books by the release unless there were issues with delivery. It seems to be common practice for online book vendors except B&N to deliver on release date so What is B&N's excuse? If I had known I would be waiting another three days after release to receive my book I would have bought it in store and just waited until the Author came to town for a signing on the 26th. Then atleast I would be able to read it right now."
"Went to Barnes and Noble in Honolulu to purchase a book, but it cost $60. Barnes and Noble online sells the exact same book for $35 so I decided to order it from the online store. I placed the order on Aug 4, 2014. On Aug 28th I received an email from Barnes and Noble stating that a refund had been issued to me - the message contained no additional information. I had to call the online store and have them tell me that the book was lost in the mail. I then asked if I could purchase the book at the Barnes and Noble store in Honolulu for the same price that I attempted to pay online. I was told that this is impossible. So, one month after I attempted to order the book at a discounted rate, I went back to Barnes and Noble store in Honolulu and paid $60 for the book"
"Do NOT order college textbooks through Barnes and Noble. Guarantee to be shipped within 24 hours. Paid extra to have shipped within 1-2 days. Now it is 4 days later and they still are processing. This is not the first time. Should've cancelled order after first issues. No one will tell you the same thing when you call to check on status. Always saying sorry I don't understand. This is horrible place to order anything. "
"This is a downright terrible place to shop. Within the past month, I have received 2 discount coupons from Barnes and Nobel that were e-mailed directly to me. BOTH times when I attempted to use it by placing an on-line order, I received an error message that the coupon was invalid.The first time, I called their customer service number and was asked to give them my order information and credit card number. The order was place--however, what should have taken 5 minutes took more than an hour after waiting on hold and trying to explain why I was calling to someone who clearly could not speak English.The second time, I called their customer service line about the SAME problem and was told, "Well, I don't know why that happened" I asked to speak to a manager and was hung up on.Avoid this place at all costs, and if you need to buy a book, support local businesses."
"Searched for several hard-to-find items to see if they had them in stock, per the direction of a salesperson at our local store. Found information as to how we can order them online, though it seemed like the salesperson could likely have simply ordered them for us and had them delivered to the store, since we wanted to visit their brick-and-mortar in the first place."
"DO NOT order textbooks from BN.com. I chose expedited shipping that said 1-3 business days. That is deceiving. The shipping time doesn't start until 24 hours after you place your order. The 'day 1' is counted as the time from day 1 until day 2. So their '3 days' is actually 5 business days. BEWARE. I will never order from here again. We chose this website only because of the 1-3 business day shipping."
"They are terrible as a reseller. On the website, it stated they would ship to have my school books to me by my deadline, the following Tuesday after ordering that Thursday before.Instead, it is now marked as "back ordered", it is in their warehouse where they cannot touch it, or ship it for another 3 days (8 full days after it was ordered)AND they will not cancel it, or pay return shipping to process the return. Even though they lied about when I could have the book by.COMPLETELY unsatisfied.And now classes have started and I won't have the book for another week. I would choose ZERO stars as rating if possible."
"I got a book I was looking for a very long time... the CS was very helpful in locating it. The shipping was fast, and the book is wonderful... i am happy"
"I purchased a book titled "Miss Peregrines Home for Peculiar Children" I loved the book, the low price, and the wonderful staff who help me find a copy without a damaged cover!"
"Signed up for their $25 per year membership program in order to get faster shipping. "Expedited" shipping from B and N is supposed to take 1-3 days. It takes 7 days which is what it takes for a package to arrive through free standard shipping. It's easy to see why Amazon is more successful than B&N."
"I ordered a Nook HD from Best Buy and after a week the power cord failed so now it cannot charge. I have called their customer service line 6 times over since July 14 and still have not received a replacement cord. Each time I call they blame computer glitches or product being out of stock - how hard is it for them to create a queue and ship a part when it comes in stock rather than make the customer call in every 3 days to check on the status? I would avoid them for their customer service."
"I had the misfortune of renting a textbook from Barnes and Noble, I had clearly rented the book for 90 days, they charged me 35 dollars and 46 cents. That price can still be seen on their website, or close to it. They fined me after 60 days, another 25 dollars, when clearly they had made the mistake! I was on the phone with them, after an hour i got lucky, and she clearly said she will not help me, and then was told "talk to my supervisor" and i was hung up on. NEVER RENT FROM BARNES AND NOBLES!!!!!!!!!!!!!!!"
"I ordered a textbook on Friday, August 1, from barnesandnoble.com express delivery 1-3 business days. My class starts on Saturday, August 9, enough time to deliver the book, right? Wrong! I checked on the tracking number on Tuesday, August 5, that the book which was shipped UPS is now with my county's local USPS-no other update. So I thought the book should be delivered by end of business day Wednesday, August 6, and it wasn't. I called Barnes and Noble customer service Thursday morning and the customer service rep said that the book was scheduled to deliver Saturday, August 9. I asked her why is that the case if this is express delivery 1-3 business days and I need the book before Saturday because I have class starting Saturday morning. She stated for some reason my local post office has the book and "maybe" it will be delivered by end of business day Friday, August 8. That it's out of their hands because it's with the post office now. I asked her what am I supposed to do if the book doesn't arrive in time for my class?! She stated there's nothing they can do on their end, possibly issue a refund if the book doesn't arrive but I have to wait. So I told her I don't care about a refund, I just need the book on-time, can't you just send another book by tomorrow and I just send back the one that's supposedly arriving Saturday, so long as I get my textbook on-time? She said no, I have to wait, they cannot do anything on their end. Guess what, it's end of business day, Friday, August 9th, and my book isn't here. I call Barnes and Noble and talk to a customer service rep, explain my story all over again and ask him what does 1-3 business days mean to him? He was claiming it takes 24hrs for the warehouse to process and the order is scheduled to deliver tomorrow, August 9. I ask him, does that make sense to him that the book which is supposed to be shipped in 1-3 business days arrive 1 week later? If anything, I should have had the book by yesterday, Thursday, or today, August 8. He also mentioned something about a refund. I again said I just want my book on-time. I was very upset and he transferred me to a supervisor who apparently didn't know why I was speaking to her and I asked her if I had to explain my story again and she straight up hung up on me. I called Barnes and Noble again and this time I was furious. I told them their supervisor hung up on me and my textbook didn't arrive. They transferred me to another supervisor and had to rehash my whole story again. She was unsympathetic as can be. She claimed the textbook was "considered lost" and said the tracking number didn't state when it was to be delivered and I asked her why did your reps say it is supposedly going to be delivered tomorrow, August 9, and she said "I don't know where they got that information." I asked her if Barnes and Noble was trying to blame some other entity such as the Post Office so as not to assume responsibility and she said they're not blaming anyone. I asked her what am I supposed to do since I don't have the book and the class is tomorrow. She told me she couldn't overnight the book and the best she could do is have another one "shipped by Tuesday" with a "10 percent discount code," and she said "I apologize" in the most monotone, robotic, unsympathetic, insincere voice and I told her that she didn't sound sympathetic at all. That's freaking insulting. I asked her "Are you joking?! I don't need a 10 percent discount, I need my book!!" I asked her if she "were in my situation and ordered something and the website stated it would be here in 1-3 business days and it wasn't," wouldn't she "be upset" and she stated that she would, in the same drab, monotone voice. I told her Barnes and Noble should have treated this situation as if it were Christmas Day and the order did not arrive on-time, should be the same situation that deadline was not met. She claimed she understood but could offer me nothing. I told her I wanted a refund and the book shipped to me as soon as possible because it was their fault and she said no, there's no form of payment. I asked her is this how Barnes and Noble became the big company that they are, by ripping people off-making shipping statements on their website that they cannot fulfill and telling people that they cannot do anything for them, that they don't care whether someone's book arrives on-time?! She said nothing. I told her I want a refund and she went on with her scripted dialogue of how long it takes to get a refund. I'm writing this here because there is no public forum to write about how bad Barnes and Noble's online customer service is because apparently to them, the customer is wrong even when it is Barnes and Noble's fault. I will never shop at Barnes and Noble again and I will see to it that many people will read this and hopefully, it will deter you from shopping there as well. By the way, Amazon is much cheaper than Barnes and Noble and has way better customer service. The only reason I didn't order my textbook from Amazon is because they don't have the print version of it, which the class requires."
"Barnes and Noble is by far one of the best retailers when it comes to books and magazines. The atmosphere is always quiet and relaxing as well. Their order process online is very simple, and organized. Delivery of ordered items was prompt and very satisfying. I'll be using their service in the future for sure!"