Barcode Discount Reviews - barcodediscount.com Ratings at ResellerRatings

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Rating 6.67/10 160 reviews

6.67 / 100
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All Customer Reviews (160)


Rating 8/104/5
modified review posted

"Bought a bluetooth printer for iPad. Customer service was excellent and helped me make sure the printer was compatible with my iPad Air. Package was delivered on-time at the right hotel address. Well packaged. Printer worked perfectly after I figured out how to install it to my iPad Air. Only issue with the purchase: no user manual or link to a user manual anywhere on BCD's site or in the package. Found one online via Google, printed it, followed the perfectly clear instructions and made everything work."



Rating 2/101/5
modified review posted

"I purchased a Intermec handheld mobile computer model CK3RA for $1,900. I opened it upon arrival and it didnt work. I was told to send it back which I did and it cost me $40.00. I then received a replacement a week later which also did not work. I was told to send this one back except this time I refused to pay for the shipping and I also asked to be reimbursed for the $40 I paid to return the first faulty device. I was told that I would receive a $40.00 credit to my account within a week. Its been 3 weeks and I never received the credit. And now the third device I received just failed. When I called I was told to deal with the manufacturer. Clearly I just wasted $2,000 on this stupid computer. Not one of the three sent to me worked."

modified review reply posted Mar-12-2014

BarcodeDiscount, Barcode Discount rep has responded

“We are sad to hear of your dissatisfaction with our company. I can see this has been a rather long ordeal with multiple units being sent to you that did not work. Unfortuantely, these items were shipped direct from the manufacturer and not a result of something used or old that was sent by Barcode Discount. However, we still stand by the products as we are the seller and are willing to do whatever we can to rectify the situation. According to my notes, the $40 shipping paid to return this was in fact refunded as well as one of our technicians had even set up a conference call to help work this out. I can also see that we currently have another order in process for another one of these units. We have put special instructions to make sure it is tested before shipping to ensure that you actually receive a working unit this time. We truly apologize for the time this has taken to get this sorted out. We are confident that this will be completely resolved soon. Thank you!”

Rating 2/101/5
modified review posted

"Not good . In fact, very unsatisfactory.
First, the quote for access points was $100 more per unit than the previous ones I've purchased form BD. (I think about 12 over the last year.) when I asked about why, I was a told that the price had gone up. But when I asked Ruckus (yes, I contacted the mfgr ) they said that's not the case at all. hmm
Second, I was very specific about WHEN I needed the order and approved whatever shipping cost was needed to make that happen. But it didn't. I made a special trip to the client and the items were not there. Furthermore , it took the salesman several days to answer my calls as to why not.
Im not talking about a trip across town. I'm talking about a trip across the country. And I made that clear.
There were also mistakes on the order that I needed to have corrected; I was charged for two support contracts on one item. I don't know yet if that has been resolved.
All in all, after spending thousands of dollars with BD, this last order rates an F in a big way.
And I have yet to reconcile the final invoice.
"

modified review reply posted Feb-28-2014

BarcodeDiscount, Barcode Discount rep has responded

“We’ve tried reaching out to you to get a better understanding of where you felt the ball was dropped. According to our records, you were constantly provided updates and nothing was ever done without your approval. The sales rep overseeing this order was adamant about keeping you informed to allow you to make decisions accordingly. We can agree that we were unable to offer you the same price as on the order placed about 6 months ago. However, any pricing changes on any of our products are a direct reflection of changes at the manufacturer level and are not because of Barcode Discount. We would love to hear back from you to offer whatever assistance we can and clear up any confusions. It is my understanding that one of our Sales Managers have reached out to you personally to clear this up. You can reach us back at 800-485-3730. Thank you!”

Rating 10/105/5
modified review posted

"Website was easy to use and the product arrived as ordered and on time. Prices were a bit higher than I've seen elsewhere, but not too horrendous. "

Rating 4/102/5
modified review posted

"You charged me 12.00 for a roll of paper, I thought it was for a case. we used to order from you guys, but now are switching to a different supplier. "

Rating 2/101/5
modified review posted

"The parts still not arrived! I need someone from customer service to call me ASAP. This is unacceptable. I have never had such issues with shipping and delivery before."

modified review reply posted Jan-09-2014

BarcodeDiscount, Barcode Discount rep has responded

“We were very sad to here of your dissatisfaction with your experience. After looking into this, we determined that there was some sort of hold up with Fed Ex that caused a delay in the package beng delivered. We are very pleased that we were able to get this matter resolved in a quick manner and we hope that we have at least slightly improved your level of satisfaction. Thank you!”

Rating 10/105/5
modified review posted

"The credit card machines are working well so far. And shipping was fast!"

Rating 8/104/5
modified review posted

"I placed one order consisting of two items, 1 printer, 1 power supply for said printer. the items came in separate boxes on consecutive days. On opening both boxes I found that there is an accommodation in the printer box (cut out in the Styrofoam) for the power supply. I have on problem with the individually priced items but the shipping cost is obviously more when shipped separately. I suggest an option of supplying the printer either "only" (such as a replacement) or as a complete unit with power supply ((new Installation)."

Rating 10/105/5
modified review posted

"The printer I ordered from Barcode Discount was exactly the item I needed, thanks to good descriptive info on the site. It was easy to determine the best product, it was a good price and shipped promptly. Total satisfaction with this order!"

Rating 10/105/5
modified review posted

"Great service, good prices and immediate attention."

Rating 10/105/5
modified review posted

"The item we ordered arrived quicker than expected and in great shape as it was well packaged."

Rating 10/105/5
modified review posted

"I am completely satisfied with the service received from Barcode Discount. This was my first experience with them and would turn to them quickly for any future needs."

Rating 10/105/5
modified review posted

"Sean did a great job handling this order. It shipped fast...customer is pleased with the order"

Rating 4/102/5
modified review posted

"We are not happy about it taking over two weeks to receive a sample which we are paying for and getting charged $11.56 for shipping for an error created in your system. In fact, the last document you sent as shipment confirmation is also incorrect and consequently we did not receive email or telephone notification of the arrival of the item at the FedX pickup station. "

modified review reply posted Sep-16-2013

BarcodeDiscount, Barcode Discount rep has responded

“Thank you for posting the recent review on the order you placed with us.
I see that for whatever reason, the automated Fedex tracking email was not delivered to: mannamoney@gmail.com, which is most likely the issue.
Though we're not sure of the cause for the missed communication, I will be crediting the shipping from your first order back to you. We did not charge you shipping for the second order. We have also tried reaching you by phone as well as email to help explain this. Please feel free to reach back out to us if there is anything further we can do for you. We look forward to doing more business with you!”

Rating 10/105/5
modified review posted

"Barcode Discount was so helpful when I was ordering my barcode labels. It was a tricky order and the rep worked with me, actually contacting me when I had chosen the incorrect labels online and offering me something that would work better with my printer. The labels the rep helped me with worked perfectly and I'm ready to reorder. I won't get my barcode labels anywhere else. Great service and speedy delivery!"

 

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