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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Banggood.com Banggood.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 15/F ,RADIO CITY, 505 HENNESSY RD, CAUSEWAY BAY, HK
    • Contact: service@banggood.com
    • Phone: +852-35903678
    • Customer Support: +852-35903678
    • Business Hours: Office time: 9:00am to 6:00pm GMT + 08:00
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.57/10 8.57/10
    Chance of future purchase: Rating 8.41/10 8.41/10
    Shipping & packaging: Rating 7.35/10 7.35/10
    Customer service: Rating 8.37/10 8.37/10
    Return/Replacement policy: Rating 8.45/10 8.45/10

2,336 Customer Reviews

Rating 10/10
5/5

"very good experience, I always buy on this page"


Rating 10/10
5/5

"Great company to work with. They ship promptly, and the prices are very good. I have only had to contact customer service once, and they were very responsive, and friendly.
Highly recommended
"


Rating 10/10
5/5

"I have placed my first order at BangGood 3 weeks ago. The order amount was low, because this was my first experience to order in China directly. I was not sure that I would receive my order at all. The payment has been done via Ideal. Very easy! After I have finished the order I received automatically messages about the order status. The transit time from the moment of ordering and the delivery in The Netherlands was approx. 11 days. I have ordered a watch and the way of packing was good. In the meantime I have contact BangGood because I have ordered the wrong color of the watch. The service and communication of BangGood is very good. They have send me different options, incl. refund of the amount. You can chat with them or send them an email. The email was responded within 24h. (incl. time differences). Despite I have made a mistake, I have received a coupon to order the correct watch with a discount too.

In the meantime 2 new orders are placed at BangGood! Today I have received a message that one item is out of stock for now. They asked me if I want to wait for 2/3 working days or get a refund.
Just perfect and very trustful I think!
"


Rating 10/10
5/5

"Excellent store. Prices really low compare to other sites. Excellent communication as well (quick reply ; they also arranged refunding for a small problem).
I will definitely oder here in the future.
Shipping delays very reasonnable (10-12 days) compared to some other low-prices sites.
"


Rating 10/10
5/5

"
One word to describe Hanggood "trusted".

I've made 6 orders, due to a quadcopter assembly.

Received 5 without anytrouble, everithing ran as expected, but one of them never arrived...

OK, my first thought was, here I have a trouble...

But I was wrong, the Banggod support, solve the problem quickly, by send me the refund in a week.

Even with me telling them, that I will buy the items locally, due to the lack of time to finish the quadcopter.


"


Rating 2/10
1/5

"Do not buy from this site. They are Chinese and don't advertise as such.

Being Chinese, the items will take forever and when they show up they will be the wrong sizes--as they were with me. I bought a pair of pants that were size 32 but Chinese 32s are WAY different from American 32 and had I known that the site was Chinese, I never would've made the purchase. I informed them of this and they did offer a remedy to the problem.

I also ordered a Large shirt and they sent me a XXL. They then told me that I was responsible for the cost of returning and that I should sell it to my friends or neighbors. Hilarious.
"

Rep reply posted Jun-30-2015

BangGood Team, Banggood.com rep has responded

“Dear thatguysinger-18131,

We are sorry for your unhappy experience at banggood.com.

For the item SKU233824 in order 6681035, USA size is the same as Asian size. We have described about this in http://www.banggood.com/Mens-Military-outdoor-Loose-Large-Size-Cotton-Multi-pockets-Cargo-Pants-p-978124.html
US Size 30 32 34 36 38 40
Asian Size 30 32 34 36 38 40

For the item SKU229954 in order 6681036, US Size L is equal to Asian Size XXL(http://www.banggood.com/Mens-Outdoor-Hiking-Solid-Storm-Breathable-Short-Sleeve-T-shirt-p-977640.html)
US Size S M L XL
Asian Szie L XL XXL XXXL

Please note that you should place your order in US size, however the tags inside the items will show
in Asian size.

You can also contact me directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team”


Rating 10/10
5/5

"Very good store. A lot of everything! The seller is responsible and sociable.
Responsive Shop. )

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"


Rating 10/10
5/5

"Thank you very much for your generosity; I appreciate Bangood site since I started to buy from you: great seriousness and respect for the client, quick reference and in good condition!"


Rating 10/10
5/5

"I have shopped from Banggood on numerous occasions in the past year, spending what for me, has been quite a lot of money!

They have never let me down - delivery has always been well within the specified time frames (I find it worthwhile to pay the little extra for 'registered' delivery), and items always arrive well packaged.

I'm one of those annoying people who always ask lots of questions by email, but Banggood reply almost always within 24 hours and are polite and helpful.

Out of the 29 (!) orders I have made with them since September 2014, only 1 arrived with the incorrect version of the item (the item had a different firmware/bootloader to the one I requested). Banggood apologised, promptly refunded me and allowed me to keep the item too! Hence, absolutely no complaints from me!

I will continue to use Banggood for their excellent prices, variety of items, expertise and advice when asked about specialist items and service in general.

"


Rating 10/10
5/5

"Bang good has by far exceeded my expectations in the customer service out if 5 stars I give them 10....I had an issue with my tablet and trying to get it repaired in the United States and couldn't find a reputable repair center that were willing to work on my tablet. Bang good offered to replace my tablet and they covered half of my shipping. They're team was fast with communication and I am expecting my tablet to arrive. Thanks bang good for your amazing customer service."


Rating 10/10
5/5

"after more than three years as a customer, and more than 200 orders, recently I had the first impact: the item did not arrive. Finally we agreed in turn send a new item, with my personal commitment to further pay it if the first article may come in the future. Bravo for them: this is a good service."


Rating 10/10
5/5

" Este Bluetooth Car MP3 Player FM ..., es excelente y de un precio muy asequible, como todos los prodoctos que conozco de ( Banggood ) y que son muchos, pués llevo unos años comprando en ésta tienda y son muy serios. Sólo una vez tube un problema con un articulo y me lo solucionaron muy atentamente y muy satisfactorio.
BANGGOOD, es una tienda que aconsejo a todos.
Buenos precios y seriedad.
Francisco G. F.
"


Rating 10/10
5/5

"store 100% reliable. Can buy without fear and any problems that happen (and happen) will be solved quickly and safely. I recommend !!!"


Rating 4/10
2/5

"De très bon prix mais un délais de livraison très lent."

Rep reply posted Jun-29-2015

BangGood Team, Banggood.com rep has responded

“Dear Manicoua,

We are sorry for your unhappy experience at banggood.com.

For the order 6152383 , it was sent out on 12th June and the shipping details are stated below,
http://www.17track.net/en/result/post-details.shtml?nums=CP311912749CN
2015-06-29 18:35

MONTREAL, Item in transit
2015-06-29 16:13

MONTREAL, Item processed
2015-06-25 13:50

RICHMOND, Item in transit
2015-06-25 11:15

RICHMOND, Item processed
2015-06-25 09:38

RICHMOND, Item processed
2015-06-25 09:34

RICHMOND, Item was released by Customs and is now with Canada Post for processing
2015-06-25 09:32

RICHMOND, Item has arrived in Canada and was sent for further processing.

It shows that the parcel arrived in the Canada on 25th June. You'd better go to your local post office to have a check first. The parcel maybe detained at your local post office.

You can also contact me directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team”


Rating 10/10
5/5

"Ce fut ma première expérience avec Banggood je suis très satisfait de mes produits.
Bon contacte avec le service Merci pour tout je recommande Banggood.
"


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