Banggood.com Reviews - banggood.com Ratings at ResellerRatings

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banggood.com

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Rating 9.41/10 326 reviews

9.41/100
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All Customer Reviews (326)


Rating 10/10 5/5
modified review posted Jun-12-2013

"Nice looking site with a lot of interesting stuff. Very good customer support - quick and decent e-mail responses. Shipping to Europe is pretty fast and the sent items are packed very sturdy.

Banggood is reliable and sells decent products!"

Rating 10/10 5/5
modified review posted Jun-11-2013

"Hi I am a rc heli nut I have recently purchased a v922
from Bangood The service has been excellent and it arrived in 10 days to Australia using the free post option
when I need spares for my little heli I will use Bangood"

Rating 10/10 5/5
modified review posted Jun-11-2013

"Professional customer service and great online seller."

Rating 10/10 5/5
modified review posted Jun-09-2013

""Banggood is for sure my number one online store, because they are cheap with their products and very reliable.
Every time I ordered something they give great customer service. They replied fast, kindly and helpful."

Rating 6/10 3/5
modified review posted Jun-09-2013

"I haven't got my orders yet I ordered my items on May 24th and one ordered didn't get shipped til June 2nd and tge other on June 6th they both have yet to get here but customer service has been great with keeping contact with me but I was a little disappointed that it's taken so to ship when the website clearly states it takes 1 buisness day to ship but over all I'm hoping everything is wonderful once it does come in and they do have amazing prices :-)"

modified review reply posted Jun-10-2013

RebeccaRower, Banggood.com rep has responded

“Dear KDJacques,

We are sorry that you are displeased with your experience with us.

And we have sent the details to your mail box. Please kindly check it.
We will do our best to improve and perfect our shipping.

Sincerely hope for your early reply.

Best regards,

Rebecca”

Rating 10/10 5/5
modified review posted Jun-06-2013

"Hello World. I've been in business for over 12 years now. It's a long journey. Finding reliable help can be very complicated these days. After dealing with so many companies, I have discovered that Banggood.com has what it takes to make life simple and easy. There sales staff is remarkably skilled and well trained in there daily duties. Fast quick reliable service. Total satisfaction has been received by my most number one used supplier which is Banggood.com. Thank You "

Rating 10/10 5/5
modified review posted Jun-06-2013

"I recommend to buy in Banggood.com 100%,Honest, quicky answers.And speed shipment to Spain(10 days).
Good lucky team banggood.com"

Rating 8/10 4/5
modified review posted Jun-04-2013

"I didn't receive the entire order but Customer Service reordered it quickly and am waiting for it now."

Rating 10/10 5/5
modified review posted Jun-04-2013

"After recommendations from several friends more than a year ago, I placed my first order on Banggood.com and was surprised by it's fast delivery (first time within 1-2 weeks) and since then I have been using Banggood.com (for more than year now) and I am very satisfied.

Before Banggood.com, there were several shops that I ordered from but not anymore, BG has good prices, good service and fast delivery. Customer service is helpfull, it is personal and they try to solve every problem and go the extra mile!

I definitely recommend Banggood.com, try/order one of the popular Walker or WLtoys quad copters and helicopters, you won't be disappointed! "

Rating 10/10 5/5
modified review posted Jun-04-2013

"I cannot fault them. Great products cheaper than everyone else. Combine that with free shipping and customer service that actually replies, and you can't go wrong. I'm on my fourth order with them. The first ones arrived well packed and everything there. Some people mentioned slow delivery times, well considering it's free how can you complain. Want it quicker, easy, just pay huge Express Shipping fees."

Rating 10/10 5/5
modified review posted Jun-03-2013

"At Banggood, they have very good prices for remote control toys.I am interested only by this area. Customer service is good and they treat clients with responsibility.I am satisfied with the shipping , prices ,etc, but the only thing I don't like is the repackaging of the products.(unfortunately without original package)."

Rating 10/10 5/5
modified review posted Jun-03-2013

"Variety of products, great customer support fast free shipment. I really love to order more more products from banggood.
I recommend all to have shopping from here.
Adnan"

Rating 6/10 3/5
modified review posted Jun-01-2013

"Sorry if I don't agree with most reviews here but I will not recommend Banggood.com. I bought a remote controlled helicopter, admittedly at a great price, which broke apart after its first flight. It turned out one of the rotor arms was not connected properly. Banggood customer service was initially very helpful and sent a replacement part (of a few dollars). However it turned out the helicopter also shortcircuited as a direct result of this damage. Banggood suddenly said that I damaged it while playing, won't replace it and have gone completely silent on me now despite 10 emails. So yes good bargains and perhaps OK to shop here if you don't like any form of guarantee, but to me this is a very bad company that sells defective products without replacing them.
****ADDED 2 WEEKS LATER**** Banggood reported back after I wrote this and promised to replace the product. It seems an unexperienced employee forgot about my case (despite 10 emails to the general customer support). Now Banggood is back to being helpful and responsive. I have changed my rating of Banggood from one to three stars, being the average of the extremes.
Lesson learned: it helps to put a review here!"

modified review reply posted Jun-03-2013

RebeccaRower, Banggood.com rep has responded

“Dear Sveingold,

We are sorry that you are displeased with the order with us.

We are checking the reason for no reply to you and studying the case again with our product manager.
We will do our best to offer a solution satisfying to you.Please kindly trust us.

Thank you very much for your patience and understanding.

Best regards,

Rebecca”

Rating 10/10 5/5
modified review posted Jun-01-2013

"it's a very good merchant"

Rating 10/10 5/5
modified review posted Jun-01-2013

"They consistently have the lowest prices online on an amazing range of products which is unsurpassed by any other site.A lot of peopke try to bad-mouth chinese e-tail sites citing reliability.My request to them is to try banggood before they complain.Their low prices are matched by their UNBELIEVABLE customer service&i am speaking from personal experience.Their Customer service team is helpful&polite.A special mention would be Charis from Customer Service who stepped in when an item i ordered was missing on delivery.She readily helped &got the the item reordered for me as replacement!That is STUNNING service!I'm shocked at their positive response.This should be the benchmark for ALL other online retailers striving for a positive consumer experience.These are traits thst make customers come back again&again,not fancy online advertising or flash-discounts!Way to go banggood!"

 
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