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"Customer service was helpful in finding the right reel for my father. They made sure it got here on time and even sent me an email to make sure it arrived. Prices are lowest I have ever seen for new Items and looking to buy again for my trip in Jan.
"Found the best price for a Shimano Curado 300e. It took a week and half to get the reel, but I can't complain because their shipping is free. Yes, I will do business again with BaitnHook."
"Ordered 2 Abu-Garcia Soron STX reels on 2/09/2009 Reels arrived 2/14. Best price I could find was here. Skeptical to order from but everything was great. They even have Live Support which I used before ordering. Would not hesitate to use them again."
"This was my first purchase on eBay. I was impressed on the speed of this transaction. The boys at Bait N Hook answered my questions on a holiday and we closed the deal in one day. The item was here the next Monday as promised and I was completely satisfied. I Highly recommend them for there prices and their promptness and communication. "
"I ordered thursday night feb 18 2011 and the person from bait n hook said my package was shipped today feb 19 and I got the UPS tracking number already! So all I have to do is sit and wait!! Yay!!! They were accomodating and even assisted me during after office hours :)"
"The best thing about Bait & Hook is their pricing. I saved at least $30 on an item that was available on 25 other sites but for much more.
But - I had to wait 6 weeks after order for delivery. The first 4 weeks the item still said it was in stock when it was not. I called often about the item and was constantly told the item should ship within the week. While they were always polite it was very annoying to feel like I was lied to.
Once the item really did arrive in their store, they were great. They called to tell me the item was in, and again to tell me that it shipped.
Luckily I ordered with 2 months to spare. I will order from them again but will make sure I have a lot of time to wait."
"They advertized the Garmin GPS as brand new. I got it in a generic white box which was partially torn. The padding inside the box was newspaper. The apartment number wasn't even on the box. USPS had to find it's mine out of 60 appartments in our building. After I got it, nothing looked right. So I called Garmin to ask if this item had been registered before with them. They said it was registered 6 months ago. So it was a refurb unit. So I emailed BaitnHook. They said they will refund me the money and also the shipping back cost. After I sent it back, I got the money but not the money I sent on shipping. Can't trust these guys. "
"Customer service was helpful in finding the right reel for my father. They made sure it got here on time and even sent me an email to make sure it arrived. Prices are lowest I have ever seen for new Items and looking to buy again for my trip in Jan.
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