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"Customer service was helpful in finding the right reel for my father. They made sure it got here on time and even sent me an email to make sure it arrived. Prices are lowest I have ever seen for new Items and looking to buy again for my trip in Jan.
"Ordered 2 Abu-Garcia Soron STX reels on 2/09/2009 Reels arrived 2/14. Best price I could find was here. Skeptical to order from but everything was great. They even have Live Support which I used before ordering. Would not hesitate to use them again."
"I decided to buy from BaitnHook because they had really low prices. I bought a Quantum Energy PT baitcast reel, and it took them 3 and a half weeks to get it to me. I finally got it and was so excited, but it ended up being the Saltwater edition. I was really disappointed that they sent me the wrong reel after weeks. The reel they sent me was more expensive, so I decided to just keep it and give it to my father as a gift.
If you want some cheap prices, go to these guys, but don't be surprised if you can't get a hold of them or it takes a month to get your product."
"This was my first purchase on eBay. I was impressed on the speed of this transaction. The boys at Bait N Hook answered my questions on a holiday and we closed the deal in one day. The item was here the next Monday as promised and I was completely satisfied. I Highly recommend them for there prices and their promptness and communication. "
"Found the best price for a Shimano Curado 300e. It took a week and half to get the reel, but I can't complain because their shipping is free. Yes, I will do business again with BaitnHook."
"Ordered a fishing rod on 3/17, still no rod. Same experience as the post below..."on backorder, shipment expected tomorrow". Emails, live support, call...still no rod."
"Avoid this outfit like the plague. The customer support is the worst! I was seduced by their low prices on a trolling motor, fish finder & accessories until I accidentally order 2 of an item and had to return one. U.P.S. tracking shows they received it 6 weeks ago and am still waiting for a refund. My emails have not been answered and no one ever returns your voice mails. I want to complain to the New Jersey Better Business Bureau."
"I sent this to Bait n Hook some time ago. And the fact I am publishing it here, you can tell I had no resolution!
"Very bad experience. Communication was haphazard and poor. Credit card payment apparently wouldn't work so I had to arrange an international bank transfer. The product was put in an ridiculously oversized box which cost extra to ship internationally. One reel was underspooled with line. One reel was dispatched with the drag cranked up tight causing the washers to compress and deform as it was in transit for a long period. I have since had to replace the washers. And then to top it all off, my credit card was charged months after the purchase with an un-authorized withdrawal. It has only been refunded in part and my last emails chasing it have again, been ignored. Bait n Hook has quite possibly been my worst ever on-line shopping experience. I have gone out of my way to tell other fishermen not to use them. And if my unauthorized charge is not refunded immediately I will be posting my experience on every fishing forum and shopping review site I can. "
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posted Feb-27-2008 
posted Jan-28-2009 
![Share](javascript:share_rating({"review_body":"Customer service was helpful in finding the right reel for my father. They made sure it got here on time and even sent me an email to make sure it arrived. Prices are lowest I have ever seen for new Items and looking to buy again for my trip in Jan.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/345292#comment345292","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"money1885","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Lowest price out there on Shimano Reels. Shipment was fast and well packaged. Will be doing business again.","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/364900#comment364900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"wareagl487","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered 2 Abu-Garcia Soron STX reels on 2\/09\/2009 Reels arrived 2\/14. Best price I could find was here. Skeptical to order from but everything was great. They even have Live Support which I used before ordering. Would not hesitate to use them again.","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/443141#comment443141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"luv2fish","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I decided to buy from BaitnHook because they had really low prices. I bought a Quantum Energy PT baitcast reel, and it took them 3 and a half weeks to get it to me. I finally got it and was so excited, but it ended up being the Saltwater edition. I was really disappointed that they sent me the wrong reel after weeks. The reel they sent me was more expensive, so I decided to just keep it and give it to my father as a gift.<br><br>If you want some cheap prices, go to these guys, but don\u0027t be surprised if you can\u0027t get a hold of them or it takes a month to get your product.","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/438695#comment438695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"jooleyen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first purchase on eBay. I was impressed on the speed of this transaction. The boys at Bait N Hook answered my questions on a holiday and we closed the deal in one day. The item was here the next Monday as promised and I was completely satisfied. I Highly recommend them for there prices and their promptness and communication. ","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/445549#comment445549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"canvasback45","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found the best price for a Shimano Curado 300e.<br>It took a week and half to get the reel, but I can\u0027t complain because their shipping is free. Yes, I will do business again with BaitnHook.","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/442098#comment442098","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"rabac3898","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a fishing rod on 3\/17, still no rod. Same experience as the post below...\u0022on backorder, shipment expected tomorrow\u0022. Emails, live support, call...still no rod.","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/460245#comment460245","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"ethannelson","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Avoid this outfit like the plague. The customer support is the worst! I was seduced by their low prices on a trolling motor, fish finder & accessories until I accidentally order 2 of an item and had to return one. U.P.S. tracking shows they received it 6 weeks ago and am still waiting for a refund. My emails have not been answered and no one ever returns your voice mails. I want to complain to the New Jersey Better Business Bureau.","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/619577#comment619577","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"mbarreyre","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I sent this to Bait n Hook some time ago. And the fact I am publishing it here, you can tell I had no resolution! <br><br>\u0022Very bad experience. Communication was haphazard and poor. Credit card payment apparently wouldn\u0027t work so I had to arrange an international bank transfer. The product was put in an ridiculously oversized box which cost extra to ship internationally. One reel was underspooled with line. One reel was dispatched with the drag cranked up tight causing the washers to compress and deform as it was in transit for a long period. I have since had to replace the washers. And then to top it all off, my credit card was charged months after the purchase with an un-authorized withdrawal. It has only been refunded in part and my last emails chasing it have again, been ignored.<br>Bait n Hook has quite possibly been my worst ever on-line shopping experience. I have gone out of my way to tell other fishermen not to use them. And if my unauthorized charge is not refunded immediately I will be posting my experience on every fishing forum and shopping review site I can. ","link":"http:\/\/www.resellerratings.com\/store\/Bait_N_Hook_RB_Services\/comment\/600500#comment600500","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Bait_N_Hook_RB_Services.jpg","store_name":"Bait N Hook \/ RB Services","username":"brendonh","rating":"1"}, "single");){kind=link}
"Excellent, friendly service.
Item delivered quickly and in good shape."