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"I ordered an item waited for 6 weeks and it still was not shipped. I received no notification on the item and wouldn't have known what was going on unless I was proactive and used the live chat available on their website. I sent an email 6 days after not having received a shipping notification that never received a response. Bait N Hook does have some decent prices, but you'll pay for them in the end with bad customer service and seemingly endless delays on product shipment. I would not attempt to order from Bait N Hook again. It's just not worth the stress."
"The best thing about Bait & Hook is their pricing. I saved at least $30 on an item that was available on 25 other sites but for much more.But - I had to wait 6 weeks after order for delivery. The first 4 weeks the item still said it was in stock when it was not. I called often about the item and was constantly told the item should ship within the week. While they were always polite it was very annoying to feel like I was lied to.Once the item really did arrive in their store, they were great. They called to tell me the item was in, and again to tell me that it shipped.Luckily I ordered with 2 months to spare. I will order from them again but will make sure I have a lot of time to wait."
"Avoid this outfit like the plague. The customer support is the worst! I was seduced by their low prices on a trolling motor, fish finder & accessories until I accidentally order 2 of an item and had to return one. U.P.S. tracking shows they received it 6 weeks ago and am still waiting for a refund. My emails have not been answered and no one ever returns your voice mails. I want to complain to the New Jersey Better Business Bureau."
"I sent this to Bait n Hook some time ago. And the fact I am publishing it here, you can tell I had no resolution! "Very bad experience. Communication was haphazard and poor. Credit card payment apparently wouldn't work so I had to arrange an international bank transfer. The product was put in an ridiculously oversized box which cost extra to ship internationally. One reel was underspooled with line. One reel was dispatched with the drag cranked up tight causing the washers to compress and deform as it was in transit for a long period. I have since had to replace the washers. And then to top it all off, my credit card was charged months after the purchase with an un-authorized withdrawal. It has only been refunded in part and my last emails chasing it have again, been ignored.Bait n Hook has quite possibly been my worst ever on-line shopping experience. I have gone out of my way to tell other fishermen not to use them. And if my unauthorized charge is not refunded immediately I will be posting my experience on every fishing forum and shopping review site I can. "
"5 Star Review Fast! Shipped same day it arrive within 2 days."
"Ordered a fishing rod on 3/17, still no rod. Same experience as the post below..."on backorder, shipment expected tomorrow". Emails, live support, call...still no rod."
"We ordered a new trolling motor on March 25 figuring 4 weeks was ample time for it to arrive before the fishing season opens. 4 weeks and a dozen emails later, we still don't have a trolling motor and they haven't contacted us for nearly 3 weeks. Our last conversation was that the motor was on "backorder" and was expected in within the week. That would have put it on our doorstep more than a week ago."
"Excellent, friendly service.Item delivered quickly and in good shape."
"This was my first purchase on eBay. I was impressed on the speed of this transaction. The boys at Bait N Hook answered my questions on a holiday and we closed the deal in one day. The item was here the next Monday as promised and I was completely satisfied. I Highly recommend them for there prices and their promptness and communication. "
"I decided to buy from BaitnHook because they had really low prices. I bought a Quantum Energy PT baitcast reel, and it took them 3 and a half weeks to get it to me. I finally got it and was so excited, but it ended up being the Saltwater edition. I was really disappointed that they sent me the wrong reel after weeks. The reel they sent me was more expensive, so I decided to just keep it and give it to my father as a gift.If you want some cheap prices, go to these guys, but don't be surprised if you can't get a hold of them or it takes a month to get your product."
"Lowest price out there on Shimano Reels. Shipment was fast and well packaged. Will be doing business again."
"Customer service was helpful in finding the right reel for my father. They made sure it got here on time and even sent me an email to make sure it arrived. Prices are lowest I have ever seen for new Items and looking to buy again for my trip in Jan."
"They advertized the Garmin GPS as brand new. I got it in a generic white box which was partially torn. The padding inside the box was newspaper. The apartment number wasn't even on the box. USPS had to find it's mine out of 60 appartments in our building. After I got it, nothing looked right. So I called Garmin to ask if this item had been registered before with them. They said it was registered 6 months ago. So it was a refurb unit. So I emailed BaitnHook. They said they will refund me the money and also the shipping back cost. After I sent it back, I got the money but not the money I sent on shipping. Can't trust these guys. "
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